The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning, we are sorry to hear that you have not yet received your order. We have sent you an email in order to find a suitable solution. Have a nice day ? Alessio
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Noémie
Rating: 4 out of 5
I'm happy with my purchase but the little blue cap often breaks and I'd like to be able to buy just this part and not the whole cap every time... my son often breaks them...
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Marilo
Rating: 4 out of 5
Product as expected, customer service very good. The shipment took 3 weeks to arrive.
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Response from Petit-Fernand
Hi Marilo, thank you for your words and sorry for the delay. The whole team wishes you a happy day!
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SC
Rating: 2 out of 5
The labels for clothes are very good but I had also ordered labels for small jars which I didn't receive.
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Response from Petit-Fernand
Hello Stéphanie, thank you for your feedback. We are sorry to hear that you have not received your order in full. We have put the missing elements back into production, and they will be manufactured and shipped within 48 hours and delivered within 2 to 6 working days. We apologize for the inconvenience. Have a nice day? Bea
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Tània Valle
Rating: 4 out of 5
Although there was a significant delay in the order and I was dissatisfied, they have been interested in offering a solution. I received everything correctly and I am happy. The labels are very nice
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Response from Petit-Fernand
Hi Tania, I am very sorry for what happened. I just sent you a message, don't worry, we will find a solution as soon as possible. Best regards, Bea
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Daniela S.
Rating: 4 out of 5
Always impeccable products and shipments on time .
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Godin Charlotte
Rating: 2 out of 5
The size of the labels is not practical either too large or too wide ... a little disappointed.
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Response from Petit-Fernand
Hi Charlotte, I'm sorry our labels aren't what you wanted. The dimensions of our labels are indicated on our page, directly when you personalize your products. Have a nice day! Bea
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Carla Quesada
Rating: 4 out of 5
Shipping was a bit slow. Otherwise, great! We had already purchased but had to update labels :)
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Response from Petit-Fernand
Hi Carla, Thank you! Sorry for the delay and I wish you a happy day! Bea
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Lien Van Bellinghen
Rating: 4 out of 5
Good label quality. Rather expensive.
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Marcella P.
Rating: 4 out of 5
I got some adhesive clothing labels. They adhere well but the writing is not very clear, maybe I made the wrong choice of colors. White writing on a pink background. Previous I got the labels that attach with iron, super happy, they attach easily and withstand washing. I usually wash at 40 degrees.
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Sabcha
Rating: 2 out of 5
I'm used to ordering from your site and I've never had a problem with the labels, but this time they're almost all peeling off, which is very disappointing.
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Response from Petit-Fernand
Hello Sabrina, I'm sorry you're having trouble with our labels. I've just sent you an e-mail so that we can understand the problem better and get back to you as soon as possible. Have a nice day! Bea
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Arnaud Isabelle
Rating: 4 out of 5
The product was not shipped within 48 hours, but 72. Otherwise low
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Response from Petit-Fernand
Hello Isabelle, thank you for your feedback. Our personalized products are manufactured and shipped within 48 hours. Delivery can take from 1 to 6 days. Have a nice day! Bea
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AleB
Rating: 4 out of 5
Very nice labels and arrived on time for delivery. Efficient and friendly customer service. Both heat and adhesive labels are wash resistant only for some fabrics, with others they come off easily.
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Claudia P.
Rating: 2 out of 5
Unfortunately, the order placed never arrived at its destination, despite reminders. I was teased and waited additional time, but nothing ever arrived. On a positive note, they gave me a refund after several months.
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Response from Petit-Fernand
We are sorry for the unpleasant experience. We have made every effort to resolve this shipping anomaly. We remain available for any clarification at [email protected]. Have a nice day ? Alessio
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Marie Lamothe
Rating: 4 out of 5
Fast shipping. Product as described. Nice pattern and writing.
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Response from Petit-Fernand
Thank you very much Marie! Have a nice day! Bea
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Séverine
Rating: 4 out of 5
Good products, fast delivery, but the price is still high.
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Kerstin G
Rating: 4 out of 5
As usual, very good and very efficient! Good value for money. Our creation looked just like it did on the computer, and was quickly delivered. Sometimes, the little boards in the "checkbook" aren't cut very neatly, but apart from that, it's perfect.
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Celine MARESTAING
Rating: 2 out of 5
Disappointed,because the labels come off in the wash.....
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Response from Petit-Fernand
Hello Céline, I'm really sorry to read this! I've just sent you an e-mail so that we can understand the problem and quickly find a solution. We look forward to hearing from you. Have a lovely day! Bea
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Maëva LS
Rating: 2 out of 5
I'm writing another review because I'm finally disappointed! On the whole the delivery and the contents are great ... but the labels come off after the 2nd machine wash!
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Response from Petit-Fernand
Hello Maëva, thank you for your feedback. I can confirm that this is not normal. I invite you to send an e-mail to our customer service, [email protected] so that we can understand the problem and come back to you with a solution. Thank you very much! Have a nice day! Bea
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Nadine S.
Rating: 4 out of 5
Everything is dispatched quickly after ordering. The labels come in a very child-friendly sticker booklet with additional small stickers for the kids. The labels are all nice and thin (especially the iron-on labels), so they don't get in the way when worn. Overall, the quality is also very good. The only reason for deducting a point is that some (very few) iron-on labels lost their grip after a short time (despite being used correctly). We are very satisfied all round.
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Andrea
Rating: 4 out of 5
Quality of the shoe stickers very good, only rather long delivery time.
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Caroline Dubois
Rating: 1 out of 5
I have not received my order....
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Response from Petit-Fernand
Hello Caroline, I'm sorry you didn't receive your order. I can confirm that it was dispatched on Friday January 28 to the confirmed address. It should be arriving in your mailbox shortly! A great start to your week! Bea
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Stefanie
Rating: 4 out of 5
I've only had the lunch boxes for half a year and the sticker is already coming off even though it's supposed to be microwave and dishwasher safe. I've only ever washed it by hand. I think it's a shame for the price. Thought that it was like the drinking bottle is properly made on it and not just glued. Otherwise, the lunch boxes are really super practical, especially with the removable ice pack.
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Rachel
Rating: 1 out of 5
I have still never received my order
Response from Petit-Fernand
Dear Rachel, we are sorry to hear that you still did not receive your order. Could you please contact customer service to verify your address?
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Michael H.
Rating: 4 out of 5
Great for quick labelling for nursery and primary school. They do come off so I have to replace and I wouldn't use for senior school as they can be peeled off too easily. Improvement suggestion: add a large vision of the sticker to the front of the booklet so you know who's stickers they are when owning a pack for more than one child.
Response from Petit-Fernand
Dear Michael, thank you for the improvement suggestion! The labels are normally not suppose to peel off. Please, contact customer service if you encounted a problem with the labels to find a suitable solution.
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bourgas51
Rating: 4 out of 5
We still appreciate the speed of delivery and the visuals of the labels, but we seem to have noticed that the labels don't hold up as well on our children's clothes.
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Response from Petit-Fernand
Hello Aurélie, thank you very much for your kind feedback. I've just sent you an e-mail so that I can better understand the problem and get back to you quickly with a solution. Have a nice day! Bea
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Nathalie Barreto
Rating: 4 out of 5
Very good and practical for all textiles. I recommend this product
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Response from Petit-Fernand
Thank you very much Nathalie! We wish you a wonderful day!
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Sofiane Imazatene
Rating: 1 out of 5
I ordered clothes labels that were even supposed to wash out. After a week my son lost them all.
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Response from Petit-Fernand
I'm sorry you've had trouble with our labels. It's not normal for them to come off like this. I've just sent you an e-mail so that we can understand the problem and come up with the best solution. Have a nice day! Bea
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Justine Pruvost
Rating: 1 out of 5
order error sent request the same day could not be changed because reply several days later and order was already ready!
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Response from Petit-Fernand
Hello Justine, thank you for your feedback. I apologize on behalf of C-monEtiquette for this error on our part. I confirm that I have proceeded with the refund of your order. We apologize for the inconvenience. Bea
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Sara
Rating: 1 out of 5
The purchase unfortunately was a disappointment, the labels after a few minutes came off all the pencils, pens and markers, despite the fact that even on your own site it was communicated as a usage scenario.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that the product did not meet your expectations. We have sent you an email to find a solution to the inconvenience. Alessio
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Dariia S.
Rating: 4 out of 5
Unfortunately Carmen and Carmelito pic no longer available. Everything else top
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claire leostic
Rating: 1 out of 5
I did not receive the parcel. Claire LEOSTIC-HERVE
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Response from Petit-Fernand
Hello Claire, I'm sorry you didn't receive your order. I've just sent you an e-mail to try to understand the problem and find a solution. I look forward to hearing from you and wish you a wonderful day! Bea
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Christine Lemaitre
Rating: 4 out of 5
These labels are so useful! The only drawback is that the stickers don't hold very well...
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Response from Petit-Fernand
Hello Christine, thank you very much for your feedback. I'm sorry you're having trouble with the labels, and I can confirm that it's not normal for them to come off. I've just written you an e-mail to try and find a solution. I look forward to hearing from you, and wish you a wonderful day! Bea
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M. W.
Rating: 4 out of 5
It would be nicer if you could freely choose the amount of glue. ( not in "steps of ten" ) A larger or changing selection of motifs would be great. ( gets boring quickly )
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Nelly DELMATTO
Rating: 4 out of 5
Very correct I recommend
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Erika Virin
Rating: 4 out of 5
Satisfied with my purchase, just need to see in the wash if it stays.
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Jordana Corona
Rating: 1 out of 5
I still haven't received my order. Confirm my address Rue La Roche Fatale 81 1200 Woluwe Saint Lambert
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Response from Petit-Fernand
Hi Jordana, I've just sent you an e-mail confirming that your order has been sent to the address you requested. Have a nice day! Bea
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Emilie HILL
Rating: 1 out of 5
Never received Mail sent to customer service almost 15 days ago 0 returns No reply received Please contact me Or refund me Pr info... on my last order... the labels didn't stick.... The ... never received
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Response from Petit-Fernand
Hello Emilie, thank you for your message. You wrote to us on January 13th and I replied on January 14th asking if the delivery address was correct. Without a reply from you, we are unfortunately unable to take any action. Looking forward to hearing from you, Very nice day! Bea
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Jérémie
Rating: 2 out of 5
I paid for express delivery, and the package arrived 72 hours later. Chronopost was labelled "standard delivery".
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Response from Petit-Fernand
Hello Jérémie, our personalized products are manufactured and delivered to the postal service within 48 working hours. In your case, delivery took 24 hours. I remain available and wish you a beautiful day! Bea
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Luisa
Rating: 4 out of 5
The stickers on the items stick very well. Only very rarely does one slip out of place. We will order again.
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