Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Great selection of designs. You can really personalize the stickers. Our two small children can't read yet, but they immediately recognize who something belongs to from the symbol. We particularly like the adhesive labels for clothes. The iron-on ones also hold really well, but are of course a little more difficult to apply. We don't think the shoe stickers are so good. They are not really easy to apply to most small children's shoes. The fact that sand constantly gets on them means that they come off relatively quickly at the edges. If you look very closely, the adhesives also look a little pixelated.
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Lorena A.
Rating: 1 out of 5
Very long delivery time. The stickers come off the pencils are not as good quality as before. I was very disappointed
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order did not meet your expectations. We have sent you an email about it in order to find a solution. Alessio
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Anais Maniet
Rating: 2 out of 5
This isn't the first order I've made, but the termo-sticky labels were a disaster. Many of them didn't stick when I got back from my school trip 5 days later, more than half of them gone.
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Response from Petit-Fernand
Hi Anais, Very sorry to read this. We have just sent you an email so that you can send us photos of the labels that are coming off.
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Claudia M.
Rating: 4 out of 5
The labels I ordered look great. A goodie was included. I haven't tried them yet, so I can't say anything about them yet. Great customer service.
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Response from Petit-Fernand
Thank you very much!
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Giorgia Q.
Rating: 2 out of 5
It has been more than 20 days and the goods have not arrived I have sent two emails to the first one they replied to the second one no I wait a little more x see if the goods arrive and it is valid
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Response from Petit-Fernand
Good morning Giorgia, we are sorry to hear that you have not yet received your order. We have sent you an email to ask you to confirm the address and point you to a solution. Looking forward to your feedback Have a good day ? Alessio
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África Hernández
Rating: 1 out of 5
It's a shame, I placed the order on February 17, on March 11 I have not received anything, I contact them to claim it and they respond with emails hoping it will arrive soon without putting absolutely no solution. I feel that I am being taken for a ride. I will certainly not order from them again.
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Response from Petit-Fernand
We understand and apologize again for the delay of your order.
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María Manzanares
Rating: 4 out of 5
All great, the lunch box a preciousness and the little wood for the backpack chulísima.... super love it.
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Response from Petit-Fernand
Thank you very much for your comment Maria :)
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Elisa
Rating: 1 out of 5
Unfortunately, I had ordered something else. Unfortunately, a solution to the problem was not found when I contacted customer service.
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Response from Petit-Fernand
Hello, as already explained, we naturally do not make any changes to customer orders. You have received exactly what you ordered. We are sorry if you are not satisfied with what you ordered.
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Amandine Brière
Rating: 4 out of 5
Very practical and fast. The only negative point is that some labels are difficult to remove from the checkbook, or are badly cut.
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Barbara
Rating: 4 out of 5
I am very satisfied with my order of heat labels,arrived by mail,packaged well and well made. Thank you.
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Response from Petit-Fernand
We thank you for your review. Have a great day and see you soon on Petit-Fernand! ?
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Yolande Marion
Rating: 4 out of 5
I received my labels very quickly, but I had to pay 950 to be sure of receiving them quickly. I was really in a hurry. I think the urgent rate is so expensive! It's a shame.
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Heike
Rating: 1 out of 5
The stickers themselves are visually very nice and shipping was fast. Unfortunately, the stickers don't stick. I ordered one sticker out of 20, tried it out and washed the T-shirt with it (washing machine as usual) and the label stuck to the porthole of the washing machine after a short time. I find this fact very sobering, what a shame!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the quality of the labels. We have just contacted you by email so that we can help you further.
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Alessia L.
Rating: 4 out of 5
Not very fast shipping consider though that the shipping starts from France. Very nice labels and also very nice packaging that allows not to lose them. I tested the labels on the items for now. Bottle put in dishwasher the label did not come off and did not lose its initial color.
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Response from Petit-Fernand
Thank you for sharing your experience. Have a great day and see you soon! ?
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Nwel
Rating: 4 out of 5
Satisfied with the product. But it's a shame we can't make small orders of less than 9 euros.
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Katharina W.
Rating: 1 out of 5
Still nothing has arrived
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Response from Petit-Fernand
Good morning! This must not be! We have just contacted you by email so that we can find a solution quickly.
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Aliénor Wagner
Rating: 4 out of 5
Very satisfied. Product conforms to what I ordered.
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Response from Petit-Fernand
Thank you very much for your comment Aliénor :)
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Airlou
Rating: 2 out of 5
Order placed on 21/02, not yet delivered on 08/03
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Response from Petit-Fernand
Hello, We are sorry for the delay in delivery. We have just sent you an email to help you as soon as possible.
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Sonia Freire
Rating: 1 out of 5
Ik had niet correct stikers jammer
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Response from Petit-Fernand
Hello, we don't speak Dutch but we just sent you an email to answer your request
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Ly
Rating: 4 out of 5
Very clear, functional website. Many choices of colors and patterns. Delivery a little slower than expected, but complete and as requested.
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Fra
Rating: 4 out of 5
Very beautiful and functional labels!
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Response from Petit-Fernand
Thank you for being our customer. Have a great day and see you soon! ?
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Odette Hup
Rating: 4 out of 5
Very high quality and attractive. Too bad it's on paper, but we'll see.
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Karine Maunel
Rating: 4 out of 5
Always satisfied with the labels and the speed with which I received it.
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J.m
Rating: 2 out of 5
Absolutely love the design and the idea but unfortunately the iron on labels have started to come off in the wash after only one wear/wash. I'd say 75% of the labels have come off in my washing machine and the others are hanging off, half stuck on. I have ironed them to the clothes labels which I'm pretty sure you're able to do? Left items a week before wearing and only ever wash at either 30 or 40 degrees. Worst thing is when I was doing all my sons nursery clothes, I loved the design and the fact ironing them on wasn't the worst job in the world, I ordered more for in the future (next size of clothing) so I now have another batch on the way but I don't want to spend a whole evening ironing them to come off in the washing machine. Overall, visually beautiful but practically not great.
Response from Petit-Fernand
Jade, thank you very much for your message. I am very sorry to hear that you are having problems with your labels. It is not normal for them to peel off if the instructions have been followed correctly: https://www.petit-fernand.co.uk/how-to-apply You will need to set your iron to 200°C (cotton/linen setting, no steam) and wait a few minutes before use. The labels are applied directly to the fabric. Caution: avoid elastic areas and stitching. If all the instructions have been followed and the problem persists, can you send us photos of the labels coming off on [email protected] We will then be able to provide you with a solution as soon as possible. Alessio
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Jean S.
Rating: 1 out of 5
The labels have not arrived!!!
Response from Petit-Fernand
Dear Jean, we are sorry to hear that you still did not receive your order. I sent you an email in order to confirm your address and find a convenient solution. Alessio
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Virginie
Rating: 4 out of 5
Very well explained, easy to apply and everything included.
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Sonya
Rating: 2 out of 5
The product arrived on time and in good condition, but many of the labels don't peel off or only with great difficulty. I'm disappointed because I had already ordered two batches and there were no problems. In my opinion, the quality has deteriorated.
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Response from Petit-Fernand
Hello, We are very sorry that the labels arrived in this condition. We have sent you a message to find a suitable solution. Have a nice day? Alessio
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Francesca Santos
Rating: 4 out of 5
It took a little longer than expected to arrive, but otherwise perfect.
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Response from Petit-Fernand
Thank you very much for your comment Francesca :)
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Anne Meseguer
Rating: 4 out of 5
Fast delivery, very satisfied with the labels. Thank you
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Leen
Rating: 4 out of 5
I only put 4 stars because of a few bugs on the site at the time of ordering but otherwise great!
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Lali92
Rating: 4 out of 5
Fast delivery, contents protected. Press well with iron for iron-on labels, otherwise they tend to come off (on 1st fitting or after 1st wash).
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Cms
Rating: 2 out of 5
Hello, I was very disappointed with my last order, which unfortunately was ordered during the stormy weather of the last few weeks. My parcel arrived soaking wet and some of the labels are unusable. They should be put in plastic envelopes. It's a real shame because this is the first time I've had such an experience.
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Response from Petit-Fernand
Hello Cécile, We are sorry that the labels arrived in these conditions. You can contact us via our contact form and send us photos. Have a nice day :)
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Christelle Vouatila
Rating: 2 out of 5
Never received and I don't know how to write you sorry
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Response from Petit-Fernand
Hello Christelle, The envelope containing your labels has indeed arrived, and we sent you an e-mail about it this morning. We apologize for the delay in delivery. Have a nice day :)
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Mlyne
Rating: 2 out of 5
I tried several times to put the iron at 200 on it but the edges didn't stick and at the 1st wash I found it in the washing machine ????
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Response from Petit-Fernand
Hello Emeline, We're sorry for the inconvenience. We've sent you an e-mail to help you. Have a nice day :)
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Lorena Hinojosa Baza
Rating: 4 out of 5
Very happy with the labels and their design, but very slow shipping.
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Response from Petit-Fernand
Thank you for your comment Lorena, and sorry again for the delay.
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Ana Comes
Rating: 1 out of 5
I placed an order that never arrived. Look at all the emails I have sent you for the order number 2000776053. You told me you were going to resend it to me but it never arrived either. I receive 2000642762. Att. Bea
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Response from Petit-Fernand
Hi Ana, We are sorry for what happened. With the order 2000812391 we have no attempt to contact you. Could you tell us when you contacted us and through which of our channels? The order was shipped to us on 7/02.
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Elena Velázquez
Rating: 1 out of 5
After almost a month I have not received my order number 2000811205, is this normal?
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Response from Petit-Fernand
Hello Elena, We have received your message, and we are waiting for our carrier. We are sorry for the delay
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Arianna
Rating: 4 out of 5
Everything great except for the choice to outsource the shipping service to the post office which does not allow tracking of the delivery. I have placed several orders and most of the times the delivery was fast enough, only once the wait was longer, but always within the 10 day maximum promised.
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Response from Petit-Fernand
Thank you for sharing your experience. We are sorry about the delivery time. Have a great day and see you soon! ?
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Casilda Garcia
Rating: 1 out of 5
I don't know what happened with this order, hot melt sticker that I put on that falls off. I am quite upset. It has never happened to me on all the fabrics I put on.
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Response from Petit-Fernand
Hello Casilda, I am really sorry for what happened. I confirm that it is not normal for this to happen. I have just sent you an email to understand the problem and to be able to quickly provide you with a solution. I look forward to hearing from you and wish you a happy day! Bea
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Ao
Rating: 1 out of 5
They have not worked well for me. They peel off in the wash
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Response from Petit-Fernand
Good morning Amaya, I am sorry to hear that you have had problems with the labels. It is not normal for them to peel off. I just sent you an email, I am waiting for you and I wish you a good weekend! Bea
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