The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you for taking the time to share your experience. We are sincerely sorry to hear that the cap of your water bottle is damaged. To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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MEL C.
Rating: 1 out of 5
following a purchase from 09/06/2026
Since my purchase on the site C Monetiquette, my payment details have been stolen and I have been a victim of fraudulent remote payment. You need to comply with the DSP2 and invest in cybersecurity.
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Response from Petit-Fernand
Hello,
We are sincerely sorry to hear about the situation you describe and fully understand your concern.
However, we want to reassure you on one point: the bank details entered during an order on our site never pass through our systems and are not stored by us. They are processed exclusively by our secure payment provider Adyen, which meets the most stringent security standards in the industry (PCI DSS certification).
To date, we have not identified any security incidents concerning our site or our payment system.
Unfortunately, it is very difficult to determine the origin of a banking fraud, as card details can be compromised in various ways and sometimes several weeks or months before their fraudulent use.
If you believe you have been a victim of fraud, we invite you to contact your bank, which can take the appropriate steps.
We remain at your disposal if you have any questions.
Best regards,
Camille C-MonEtiquette
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Anne Lise B.
Rating: 4 out of 5
following a purchase from 08/06/2026
Perfect bottle The first name is a bit small I thought it would be bigger. But nonetheless the personalized bottle is very beautiful
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Response from Petit-Fernand
Hello Anne Lise,
We warmly thank you for your feedback and are delighted that you like your personalized water bottle. We take note of your comment regarding the size of the name, which will help us improve our products.
Have a nice day,
Camille C-MonEtiquette
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Alexandra T.
Rating: 4 out of 5
following a purchase from 07/06/2026
The adhesive labels for textiles are great! However, I couldn't manage to stick the iron-on ones. I think I followed the instructions though. Let's see.
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Sylvie B.
Rating: 4 out of 5
following a purchase from 05/06/2026
Hello Very satisfied with the tasting box. However, disappointed with the children's water bottles, a shiny decal stuck on top. We'll see if it lasts over time.
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Ksenia R.
Rating: 2 out of 5
following a purchase from 22/05/2026
After 2 weeks of use, the bottle is leaking
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Response from Petit-Fernand
Hello,
Thank you for sharing your experience with us. We are sorry to hear that your bottle has a problem. In order to better understand the situation and find a solution, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Julie G.
Rating: 2 out of 5
following a purchase from 03/06/2026
Very disappointed with the quality of the design on the tasting box. It is a poorly stuck label: you can see all the bubbles.. the quality is bad! I expected a better finish, given the price of the item.
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Response from Petit-Fernand
Hello Julie,
We are sincerely sorry to hear that the quality of your tasting box does not meet your expectations. Your satisfaction is important to us, so we have just contacted you by email to assist you.
Have a nice day,
Camille C-MonEtiquette
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Paola S.
Rating: 2 out of 5
following a purchase from 02/06/2026
It was sold as labels that wouldn't come off in the wash, but after the first wash they peeled off. It's really a shame.
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Response from Petit-Fernand
Hello Paola,
We are sincerely sorry to hear that our labels did not meet your expectations. Your experience is important to us and we would like to understand what happened.
To do this, we have just contacted you by email to assist you.
Have a nice day,
Camille C-MonEtiquette
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Sandrine R.
Rating: 1 out of 5
following a purchase from 03/06/2026
I did not receive my order completely Out of 3 items received only one
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Response from Petit-Fernand
Hello Sandrine,
Thank you for your feedback and we are sorry to hear that your order did not arrive in its entirety. I see that our customer service is currently in contact with you regarding this to offer you a solution.
Have a nice day,
Camille C-MonEtiquette
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Vanessa V.
Rating: 1 out of 5
following a purchase from 03/06/2026
This is a real disaster. We placed an order for two friends, intended for three children. Unfortunately, all the stickers were mixed up during packaging. We had to cut and sort everything ourselves to try to put them back in the right order. This situation made us lose a lot of time and caused great disappointment, especially for the children who were eagerly waiting for their items. We are very disappointed by this experience and hope for a solution or a commercial gesture from you.
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Response from Petit-Fernand
Hello Vanessa,
Thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not bring you complete satisfaction and understand how disappointing this must have been for you and the children.
The labels of the same order are indeed manufactured and shipped in a single booklet. To obtain separate booklets by first name, we recommend our customers to place distinct orders. Thus, each booklet will contain only one first name.
Moreover, the shipping of our labels is completely free to your home.
We remain at your disposal for any further questions.
Have a nice day,
Camille C-MonEtiquette
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Richard W.
Rating: 4 out of 5
following a purchase from 01/06/2026
Meets my expectations
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Alicia C.
Rating: 4 out of 5
following a purchase from 31/05/2026
Packaging to be reviewed. Simple envelope arrived open during delivery. Fortunately, everything was in the package. The labels look good, we'll see their durability over time.
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Lucia P.
Rating: 4 out of 5
following a purchase from 21/05/2026
Very beautiful products and with good quality. Unfortunately, the shipping had some problems and took longer than expected because the address of the pickup point was incorrect for some reason.
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Celine D.
Rating: 4 out of 5
following a purchase from 30/05/2026
More and more choices in materials and designs
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Roselyne B.
Rating: 4 out of 5
following a purchase from 27/05/2026
very good quality. I just chose the wrong writing, too small for my taste
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Stefania C.
Rating: 4 out of 5
following a purchase from 18/05/2026
very cute and durable labels...the site for placing the order doesn't work very well but everything else is fine
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Nastasia K.
Rating: 2 out of 5
following a purchase from 27/05/2026
Very disappointed with this order as I had loved the previous ones. I did not expect this result.
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Response from Petit-Fernand
Hello Nastasia,
We understand your disappointment and we are truly sorry to learn that this order did not meet your expectations. We invite you to contact us by email so that we can assist you.
Have a nice day,
Camille C-MonEtiquette
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ANDRÉA D.
Rating: 2 out of 5
following a purchase from 26/05/2026
It doesn't last more than 2 days
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Response from Petit-Fernand
Hello Andréa,
We are sincerely sorry to hear that your experience did not meet your expectations. To assist you, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
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Alexandra D.
Rating: 4 out of 5
following a purchase from 25/05/2026
Received the labels, they are good but the thing is that the writings are small whereas when we do it, it's written in bold and large, here it's small a bit disappointed for the writing.
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Response from Petit-Fernand
Hello Alexandra,
We sincerely thank you for your positive feedback and constructive remarks. We are delighted that you received your labels and will take your feedback regarding the size of the writings into account for our future improvements.
Best regards,
Camille C-MonEtiquette
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MARLENE M.
Rating: 4 out of 5
following a purchase from 22/05/2026
Very good
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Laëtitia B.
Rating: 4 out of 5
following a purchase from 14/05/2026
The object labels are great, the labels for clothing are also good. The shoe labels are nice too. The only downside for now is that some series are poorly cut and difficult to detach as a result.
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Response from Petit-Fernand
Dear Laëtitia, we warmly thank you for your feedback on our object, textile, and shoe labels. We also take into account your comment regarding the cuts and invite you to contact our customer service about this so that we can offer you a solution :)
Have a nice day,
Camille C-MonEtiquette
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Marjorie M.
Rating: 4 out of 5
following a purchase from 17/05/2026
Super practical, I recommend.
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Susan P.
Rating: 2 out of 5
following a purchase from 07/05/2026
The name labels come off in the wash.
Response from Petit-Fernand
Hello Susan,
Thank you for your feedback. We’re sorry to hear that you experienced issues with the name labels. We value your input and will take it into consideration to improve our products. Our customer service has just contacted you to help resolve the issue.
Best regards,
The Petit-Fernand Team
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CHARLIE E.
Rating: 4 out of 5
following a purchase from 15/05/2026
beautiful labels
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Svenja A.
Rating: 2 out of 5
following a purchase from 06/05/2026
Unfortunately, it came off immediately during the first wash.
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Virginie L.
Rating: 4 out of 5
following a purchase from 16/05/2026
It's good but the shipping is really not that! I note the address with the code but I still had to go pick it up at the relay because the code was missing!
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Frédérique C.
Rating: 1 out of 5
following a purchase from 14/05/2026
Labels are way too small
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Response from Petit-Fernand
Hello Frédérique,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the labels did not meet your expectations. Your feedback is valuable and helps us continuously improve our offerings. Please feel free to check our range to explore options better suited to your needs. We remain at your disposal for any assistance.
Have a nice day,
Camille C-MonEtiquette
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Angelina G.
Rating: 4 out of 5
following a purchase from 10/05/2026
Items conforming and nothing to complain about the order. However, a big negative point for the pickup: without the transport company's application, you appear as "unknown" and it is impossible to retrieve your package in your name. Inconvenient procedure.
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Magali L.
Rating: 4 out of 5
following a purchase from 06/05/2026
The printing of colors (especially the white which is a bit transparent) leaves something to be desired, but the quality of the bottle is good.
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Sophie M.
Rating: 4 out of 5
following a purchase from 07/05/2026
Resistant to washing Nice design
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Alice N.
Rating: 2 out of 5
following a purchase from 29/04/2026
The thermal bottle can leaks
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Response from Petit-Fernand
Good morning Alice,
Thank you for sharing your experience. We are sorry to hear that you encountered a problem with the thermal bottle. We invite you to contact us directly so that we can find an appropriate solution and ensure your satisfaction.
Best regards,
The Petit-Fernand team
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Solenn L.
Rating: 4 out of 5
following a purchase from 08/05/2026
I am happy with the result but I found the customer journey unclear when going through an Instagram ad. As a result, I ordered a label that only sticks to clothing (without knowing) while I also needed object labels. I let myself be guided without knowing that both existed.
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Sophie M.
Rating: 1 out of 5
following a purchase from 08/05/2026
The labels peel off at the first machine even though I followed the terms of use. I do not recommend these products. Money poorly invested
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Response from Petit-Fernand
Hello Sophie,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that our labels did not meet your expectations. Your feedback is valuable and will help us improve our products. To assist you better, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Valérie S.
Rating: 4 out of 5
following a purchase from 06/05/2026
very nice labels. To test on the duration when they are glued
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manon B.
Rating: 1 out of 5
following a purchase from 06/05/2026
Avoid! I bought a water bottle for my daughter, and in less than 6 months of normal use, the straw broke from the inside. The customer service is shameful! I really do not recommend it at all.
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Response from Petit-Fernand
Hello Manon,
We are sincerely sorry to hear about your experience. At C-Monetiquette, the quality of our products and the satisfaction of our customers are paramount. Your feedback is valuable and allows us to continuously improve our offering.
Have a nice day,
Camille C-MonEtiquette
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Elodie J.
Rating: 2 out of 5
following a purchase from 05/05/2026
the company's logo at the end of the first name makes the label unreadable I am disappointed
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Response from Petit-Fernand
Hello Elodie,
Thank you for taking the time to share your feedback. We are sorry to hear that the logo has affected the readability of your label. It is indeed the mandatory mention related to the chosen One Piece illustration. Your feedback is valuable and we will review it to improve our products. Please feel free to contact us directly if you have any other suggestions.
Have a nice day,
Camille C-MonEtiquette
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Régine T.
Rating: 2 out of 5
following a purchase from 04/05/2026
The labels had two different names to offer and a single notebook gathered both, too bad... otherwise no other problems.
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Response from Petit-Fernand
Hello Régine,
Thank you for your feedback and we are sorry to hear that your experience was not entirely satisfactory. We understand the importance of personalization and will ensure that your suggestion is taken into account to improve our service. Your satisfaction is our priority. Please do not hesitate to contact us directly for any questions or needs.
Have a nice day,
Camille C-MonEtiquette
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laurence R.
Rating: 1 out of 5
following a purchase from 03/05/2026
I am disappointed because the customization of the water bottle and the cup consists of sticking a label with the child's name!! It will quickly peel off over time... Only the cutlery is really engraved. It's a shame, I will not recommend your items.
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Response from Petit-Fernand
Hello Laurence,
Thank you for taking the time to share your feedback. We are sorry to hear that the customization did not meet your expectations. However, I can confirm that it is indeed a print directly on your water bottle and cup to ensure long-term quality :)
Have a nice day,
Camille C-MonEtiquette
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Sophie D.
Rating: 4 out of 5
following a purchase from 23/04/2026
Resistance to the first machines, to be seen over time. It would also be necessary to plan some patterns for adults.
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Zahia D.
Rating: 2 out of 5
following a purchase from 18/04/2026
I had already placed an order for iron-on labels that I was very satisfied with. This time I ordered adhesive labels. I am disappointed because they came off after the first wash and are stuck to the drum of the washing machine
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Response from Petit-Fernand
Hello Zahia,
Thank you for taking the time to share your experience. We are delighted to hear that you were satisfied with your iron-on labels. Regarding the adhesive labels, we are sorry to hear about this issue and we will pass your feedback on to our team. To assist you, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
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