Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

Reset filters
C
Clara C.
Rating: 4 out of 5
following a purchase from 11/08/2025
My son is very happy with his labels
Translated reviews
I
isabelle P.
Rating: 4 out of 5
following a purchase from 11/08/2025
Order received quickly and in accordance with expectations, even if the quality deteriorates year after year. It might be wise to group the labels of the same first name because outside of the packs, all the first names are mixed up.
Translated reviews
P
Paul C.
Rating: 2 out of 5
following a purchase from 13/06/2025
Bought 100 iron on labels, 7 of them have already fallen off my kids clothes and they have only been back to school for less than a week. Washed at 40 degrees and ironed on as instructed. Gave 2 stars as they look nice but they just won’t stay on.
Response from Petit-Fernand
Hello Paul,

Thank you for your feedback. We’re sorry to hear about the issues with the labels. Please reach out to our customer service team, and we will gladly assist you in resolving this. Your satisfaction is important to us.

Best regards,
Giulia Petit-Fernand Team
H
Hélène R.
Rating: 2 out of 5
following a purchase from 11/08/2025
A little disappointed with the ink stamp for marking clothes. It is not practical and does not show up very well.
Translated reviews
Response from Petit-Fernand
Hello Hélène,

Thank you for your feedback. We are sincerely sorry to hear that the ink stamp did not meet your expectations. Your satisfaction is important to us and we take your comments into consideration to improve our products. Please feel free to contact us directly for any assistance or suggestions.

Have a nice day,
Camille C-MonEtiquette
A
Amélie C.
Rating: 1 out of 5
following a purchase from 11/08/2025
I am extremely disappointed with my order, the stamp is smudged, the stickers provided with the labels are stained... I thought I was ordering quality, I was wrong, I do not recommend as the quality is no longer there.
Translated reviews
Response from Petit-Fernand
Hello Amélie,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and will help us improve our quality.

To assist you better, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
E
ELODIE R.
Rating: 1 out of 5
following a purchase from 11/08/2025
I was disappointed. The labels peeled off very poorly. Many tore.
Translated reviews
Response from Petit-Fernand
Hello Élodie,

Thank you for taking the time to share your experience. We are sorry to hear that our labels were difficult to remove from their backing.

We have just contacted you to offer a solution.

Have a nice day,
Camille C-MonEtiquette
G
Gwennaelle L.
Rating: 2 out of 5
following a purchase from 11/08/2025
The labels are impeccable. However, the personalized sticker on the lunch box is poorly stuck and will not hold up well against washing. (the lunch box is therefore too expensive compared to the quality of the adhesive)
Translated reviews
Response from Petit-Fernand
Hello Gwennaelle,

Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of our labels. We take note of your comment regarding the sticker on the lunch box and the adhesive. Your satisfaction is paramount to us, and we will closely examine this situation to make the necessary improvements.

We have just contacted you to resolve this issue quickly.

Best regards,
The C-Monetiquette team
S
Sandra A.
Rating: 2 out of 5
following a purchase from 10/08/2025
Usually, I am satisfied with my purchases but this time, very disappointed!! The colors received are not the ones originally ordered and the font size is too small on some labels. Quite disappointed
Translated reviews
Response from Petit-Fernand
Hello Sandra,

Thank you for your feedback. We are sorry to hear that your last order did not meet your expectations. Your satisfaction is essential to us, and we take your comments very seriously. We have just contacted you by email to resolve your issue as quickly as possible.

Best regards,
Alice C-Monetiquette
I
Ingrid C.
Rating: 4 out of 5
following a purchase from 11/08/2025
Ease and speed
Translated reviews
S
Sylvie D.
Rating: 4 out of 5
following a purchase from 11/08/2025
Super order well received good product
Translated reviews
K
Karen C.
Rating: 2 out of 5
following a purchase from 11/08/2025
I was disappointed with the tasting box which is poorly glued.
Translated reviews
Response from Petit-Fernand
Hello Karen,

We are sorry to hear that the tasting box does not meet your expectations. Your feedback is valuable and will help us improve the quality of our products.
We invite you to contact us through our website. We will help you. :)

Have a nice day,
Sandra
The C-MonEtiquette team
V
Valérie D.
Rating: 1 out of 5
following a purchase from 11/08/2025
I am disappointed this time. 1 day at school and my daughter's name came off her water bottle...
Translated reviews
Response from Petit-Fernand
Hello Valérie,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the product. It is not normal for the illustrations on our water bottles to fade. We invite you to contact us through our website with photos of the product in question.
We will help you.
Have a very nice day,

Sandra
The C-MonEtiquette team
E
Emmanuelle A.
Rating: 4 out of 5
following a purchase from 10/08/2025
First purchase from you, the labels were difficult to remove. The part that was supposed to allow for easy removal was not cut deep enough to allow the labels to be removed easily. Nevertheless, the labels were pretty.
Translated reviews
A
Adeline B.
Rating: 2 out of 5
following a purchase from 10/08/2025
Very disappointed with the quality: on my two lunch boxes, one had a decorative film that was peeling off and the other had a broken clasp. Customer service only replaced one box, but the new one arrived already scratched and dusty. I do not recommend
Translated reviews
Response from Petit-Fernand
Hello Adeline,

Thank you for taking the time to share your experience with C-Monetiquette. We are sincerely sorry to learn that the quality of our products did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously.

We are currently examining these quality issues to improve our products and services. Please do not hesitate to contact us again so that we can find a satisfactory solution for you.

Thank you for your understanding and we look forward to serving you better in the future.

Have a nice day,
Camille C-MonEtiquette
M
Marie R.
Rating: 4 out of 5
following a purchase from 10/08/2025
Super
Translated reviews
L
Laetitia L.
Rating: 4 out of 5
following a purchase from 10/08/2025
Always happy with the provided labels
Translated reviews
A
Axelle B.
Rating: 4 out of 5
following a purchase from 30/07/2025
I finally received my order, after 2 reshipments.... fortunately, the after-sales service is efficient!
Translated reviews
M
MELANIE L.
Rating: 4 out of 5
following a purchase from 10/08/2025
Great idea to choose the size of the label, the font, the colors, etc., of very good quality, but super difficult to detach from the backing, I think they were not pre-cut, had to use a pair of scissors to detach one side
Translated reviews
M
Marie L.
Rating: 2 out of 5
following a purchase from 10/08/2025
Stapled lots on the labels = unusable labels and removing the staple damaged the labels
Translated reviews
Response from Petit-Fernand
Hello Marie,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered problems with the labels. Your feedback is valuable and will help us improve our products.

To assist you, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
B
Beate A.
Rating: 4 out of 5
following a purchase from 30/07/2025
Arrived very late
Translated reviews
Response from Petit-Fernand
Good day,
Thank you very much for your review.
I am sorry that your order arrived late. I hope you still like it.
Have a nice day,
C
Chiara H.
Rating: 4 out of 5
following a purchase from 30/07/2025
Very satisfied with this product, quality seems to be very high and the workmanship is very clean!
Translated reviews
Response from Petit-Fernand
Good day, Chiara,
Your kind words made me very happy – thank you very much for your support.
Have a nice day,
Customer Service EsIstMeins
A
Audrey L.
Rating: 4 out of 5
following a purchase from 09/08/2025
The labels are good, however the order took longer than expected to arrive
Translated reviews
R
Ruken P.
Rating: 2 out of 5
following a purchase from 06/08/2025
The heat-adhesive labels do not hold at all despite following the steps
Translated reviews
Response from Petit-Fernand
Hello Ruken,

Thank you for your feedback. We are sorry to hear that the heat-adhesive labels did not meet your expectations. Customer satisfaction is our priority and we would like to understand your situation to provide you with a solution. To this end, we have just contacted you to assist you.

Have a nice day,
Camille C-MonEtiquette
C
Christèle V.
Rating: 4 out of 5
following a purchase from 08/08/2025
Super labels. 2nd order. Just disappointed though because I did not receive the parchment paper usually provided with the iron-on labels.
Translated reviews
R
Rouger N.
Rating: 4 out of 5
following a purchase from 09/08/2025
Beautiful labels good quality to see the duration over time ⏳
Translated reviews
E
Elsa F.
Rating: 4 out of 5
following a purchase from 08/08/2025
Compliant labels. I have been ordering them for years now. Always satisfied!
Translated reviews
S
Suzy D.
Rating: 1 out of 5
following a purchase from 09/08/2025
The 2 staples are placed on one label each which means I will have several unusable labels!
Translated reviews
Response from Petit-Fernand
Hello Suzy,

Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with the labels. Your feedback is valuable and helps us improve our products.

We hope that the solution we proposed to you is satisfactory.

Have a nice day,
Camille C-MonEtiquette
M
Melany S.
Rating: 2 out of 5
following a purchase from 29/07/2025
I ordered 3 different stickers, one sticker variant is neither as per the text nor the item as ordered.
Translated reviews
Response from Petit-Fernand
Good day, Melany,
thank you very much for your kind review. I hope to welcome you back with us soon.
Have a nice day,
Customer Service EsIstMeins
J
Julien Z.
Rating: 4 out of 5
following a purchase from 08/08/2025
Many positive points: - the ease of customizing labels - the wide choice of patterns and colors - the speed of shipping - the rather attractive price The only downside concerns the shoe labels. I don't know if they will last. We'll see ...
Translated reviews
M
Mapi G.
Rating: 4 out of 5
following a purchase from 29/07/2025
Speed and excellent quality-price ratio!
Translated reviews
C
Conny G.
Rating: 2 out of 5
following a purchase from 29/07/2025
I thought they were prettier in color, unfortunately not bright enough, they looked better when ordered.
Translated reviews
Response from Petit-Fernand
Good day,
We are sorry that your order did not meet your expectations. Please do not hesitate to contact us by email so that we can assist you further.
Have a nice day,
Customer Service EsIstMeins
C
Clémence C.
Rating: 4 out of 5
following a purchase from 08/08/2025
Very good
Translated reviews
A
Aurelie E.
Rating: 1 out of 5
following a purchase from 08/08/2025
I ordered several sheets of labels where some have been stapled! This means that I have several that are unusable!
Translated reviews
Response from Petit-Fernand
Hello Aurelie,

Thank you for sharing your experience. We are sorry to hear that some of your labels are damaged.

Unfortunately, we have not received a complaint about this. We have just contacted you to assist you.

Have a nice day,
Camille C-MonEtiquette
J
Janet R.
Rating: 4 out of 5
following a purchase from 29/07/2025
Lovely little suit but I expected it to be packaged better as the bag it arrived in made it look cheap (which it wasnt)
B
Beatriz O.
Rating: 4 out of 5
following a purchase from 28/07/2025
Fast and efficient
Translated reviews
I
Isabella R.
Rating: 4 out of 5
following a purchase from 28/07/2025
I ordered stickers for 2 children, meaning 2 names. It bothers me that the stickers were mixed up in the booklets. Why not make one sticker booklet per name?
Translated reviews
Response from Petit-Fernand
Good day,
The practical packs (crib, kindergarten, etc.) will be shipped separately. The labels outside the packages will be compiled in a single booklet to limit paper consumption. For your next order, I kindly ask you to contact me directly by phone so that I can better understand your needs and provide you with the best advice.
C
Céline M.
Rating: 4 out of 5
following a purchase from 04/08/2025
Regarding the order and customer service (I had to contact them because I did not receive the correct order) nothing to say. However, regarding DPD's delivery, it was very complicated. Late delivery, incorrect communication, vague response, ... I would not recommend DPD for a future delivery.
Translated reviews
L
Leslie R.
Rating: 4 out of 5
following a purchase from 07/08/2025
Everything went very well
Translated reviews
L
LETCHIMIN C.
Rating: 4 out of 5
following a purchase from 06/08/2025
Fast delivery, good quality labels, a bit high price for simple labels
Translated reviews
S
Sabrina L.
Rating: 2 out of 5
following a purchase from 06/08/2025
Disappointed with the new labels to stick with the iron, it's so much easier to stick directly
Translated reviews
Response from Petit-Fernand
Hello Sabrina,

Thank you for taking the time to share your feedback. We are sorry to hear that you are not satisfied with the new labels. Your feedback is valuable and helps us improve our products. Please feel free to contact us for any assistance or suggestions.

Have a nice day,
Camille C-Monetiquette
We use cookies for audience measurement and improving user experience.