The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I bought a water bottle for my daughter, it lasted 2 weeks before the lid broke, they need to improve the type of plastic they use. It's not a coincidence, because we bought 4 in the same period, 3 broke in the same way, 1 remained intact, but I don't know for how long at this point...
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Response from Petit-Fernand
Good morning Diana,
Thank you for your feedback. We are sorry to hear that the water bottles did not meet your expectations. Our goal is to ensure high-quality products, and we are committed to constantly improving. We invite you to contact us directly to find a solution.
Best regards,
Giulia Petit-Fernand
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Anasthasia C.
Rating: 2 out of 5
following a purchase from 06/08/2025
I had received a promo on pencil labels. By clicking on this link, I thought I was arriving at the right labels, except that upon receipt, the labels are way too big. The website link does not directly take us to the visibility product of the link, which is a shame...
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Response from Petit-Fernand
Hello Anasthasia,
Thank you for your feedback. We are sorry to learn that your experience did not meet your expectations. To improve navigation on our site and the presentation of our products, your comments are valuable. Please feel free to contact us directly with any questions or exchanges regarding your order. Your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
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Salomé G.
Rating: 2 out of 5
following a purchase from 05/08/2025
Labels ultimately very wide for a model that is normally thin. Delivery time particularly long.
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Response from Petit-Fernand
Hello Salomé,
Thank you for taking the time to share your opinion. We understand that the dimensions of the labels and the delivery times did not meet your expectations. Your feedback is valuable and will help us improve our products and services. We are committed to providing you with the best possible experience. Please feel free to contact us to discuss your needs.
Have a nice day,
Camille C-Monetiquette
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Clarisse H.
Rating: 4 out of 5
following a purchase from 05/08/2025
very nice sturdy labels, I hope they will last a long time little point to perhaps improve I find them quite thick and as a result we feel them on the body
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Sabrina H.
Rating: 4 out of 5
following a purchase from 04/08/2025
Very nice labels. The kindergarten pack is very complete. GREAT!
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Elodie A.
Rating: 1 out of 5
following a purchase from 05/08/2025
I am not happy unlike the labels I had bought previously. The ones I received require an iron to stick them on, whereas this was not specified at all in the description. I have better things to do; I simply wanted labels to stick on. Moreover, with the iron, the labels are impossible to remove, so I won't be able to resell my children's clothes as I used to... a waste of time and money. I am not happy at all.
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Response from Petit-Fernand
Hello Elodie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our labels did not meet your expectations. Your feedback is valuable, and we will look into the clarity of our descriptions to avoid this type of inconvenience in the future.
I have sent you an email directly to propose a solution.
Best regards,
Alice C-Monetiquette
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Gillian R.
Rating: 1 out of 5
following a purchase from 26/07/2025
These Do not Work! After one was they fall off not Worth the money
Response from Petit-Fernand
Dear Gillian,
Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels.
This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.
Thank you again for bringing this to our attention.
Kind regards,
Giulia – Petit-Fernand
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Virginie P.
Rating: 4 out of 5
following a purchase from 05/08/2025
Nice presentation and good quality
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Laetitia C.
Rating: 4 out of 5
following a purchase from 05/08/2025
Order well received I am delighted and I recommend to everyone thank you
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Julia F.
Rating: 4 out of 5
following a purchase from 25/07/2025
Everything was great except the shipping
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Clémence R.
Rating: 4 out of 5
following a purchase from 04/08/2025
Great
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Corine M.
Rating: 4 out of 5
following a purchase from 02/08/2025
Received very quickly!!! I love the labels, I just hope they will last a long time.
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Sandra Q.
Rating: 4 out of 5
following a purchase from 24/07/2025
Initially received the wrong order but this was dealt with quickly and efficiently. Received corrected order promptly. Good quality stickers that stay on clothing well. Would recommend.
Response from Petit-Fernand
Dear Sandra, Thank you very much for your wonderful feedback!
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Karine D.
Rating: 4 out of 5
following a purchase from 03/08/2025
Package received quickly Labels as described
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Emilie P.
Rating: 1 out of 5
following a purchase from 01/08/2025
Order not received No response from customer service
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Response from Petit-Fernand
Hello Emilie,
Thank you for taking the time to share your experience with us. We are sorry to hear that you have not received your order and that our customer service has not been up to par. We have just contacted you by email.
Best regards,
Alice from C-Monetiquette
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Julie C.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am unfortunately disappointed with the quality of the labels ordered to label my son's school supplies. The small labels designed for crayons/markers do not stick well at all... I will have to add tape to ensure they hold.
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Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your opinion. We are sorry to hear that the quality of the labels you received does not meet your expectations. Your feedback is valuable and will help us improve our products. We have just contacted you directly to find a quick and effective solution!
Best regards,
Alice C-Monetiquette
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Kwok M.
Rating: 4 out of 5
following a purchase from 28/07/2025
order without problems.
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Lucile N.
Rating: 4 out of 5
following a purchase from 02/08/2025
Correct products and delivery time
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Florence M.
Rating: 1 out of 5
following a purchase from 19/06/2025
I am very disappointed with my iron-on labels that I ordered for my children's camp. Indeed, after one wash, the labels come off.
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Response from Petit-Fernand
Hello Florence,
We are sorry to hear that your labels do not meet your expectations. Your feedback is valuable and we will analyze it to improve the quality of our products. We have contacted you directly by email to offer you a quick and effective solution!
Best regards,
Alice from C-Monetiquette
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Pauline B.
Rating: 4 out of 5
following a purchase from 03/08/2025
The labels are pretty and of good quality. They withstand washing perfectly. However, the package arrived completely open. The delivery person probably looked at what was inside.
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Johanna V.
Rating: 4 out of 5
following a purchase from 03/08/2025
Great as usual However, I thought that the 1 line labels were less wide
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Magali C.
Rating: 1 out of 5
following a purchase from 03/08/2025
The promo code on the site was not applied and when I sent a message to customer service, the response was completely off-topic. I sent another email and since then no news... not very professional
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Response from Petit-Fernand
Hello Magali,
Thank you for your feedback and we sincerely apologize for this experience. Your satisfaction is essential to us. We have just contacted you again to find a quick solution to your situation. We want to resolve this issue quickly.
Best regards,
Alice C-Monetiquette
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Amy M.
Rating: 1 out of 5
following a purchase from 05/07/2025
I didn't receive my order.
Response from Petit-Fernand
Hi Amy,
We’re very sorry to hear that your order hasn’t arrived.
We’re contacting you right away to investigate and resolve this as quickly as possible.
Chiara, Petit-Fernand
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Fanny P.
Rating: 4 out of 5
following a purchase from 01/08/2025
I did not receive the correct order but the customer service was excellent.
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Jennifer L.
Rating: 4 out of 5
following a purchase from 23/07/2025
Top stickers that also hold. Always happy to use again. Highly recommended.
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Response from Petit-Fernand
Good day, Jennifer,
It is nice to hear that you are completely satisfied with our service. Thank you very much for your review!
Have a nice day,
Customer Service EsIstMeins
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Doretto I.
Rating: 4 out of 5
following a purchase from 23/07/2025
Excellent product, serves the purpose
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Response from Petit-Fernand
Dear Ilaria,
Thank you for your positive feedback and for choosing Petit-Fernand. We are pleased to know that the product met your expectations and achieved the desired purpose. If you have any further suggestions or requests, please do not hesitate to contact us.
Best regards,
The Petit-Fernand team
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Sabrina C.
Rating: 4 out of 5
following a purchase from 02/08/2025
Very satisfied with my purchase, the shipping was very fast.
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Zambelli G.
Rating: 1 out of 5
following a purchase from 17/07/2025
Order never arrived for the second time
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Response from Petit-Fernand
Good morning Giampiera,
thank you for your feedback and we are sorry again for the delivery issue.
As requested, the refund has already been processed.
We remain at your disposal for any further needs.
Chiara, Petit-Fernand
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Mégane D.
Rating: 4 out of 5
following a purchase from 02/08/2025
Fast and careful delivery, good quality items, however I ordered a water bottle, and my daughter's name is not facing the opening of the bottle as it should be. It looks like it is crooked, I bought 2 and it's the same.. disappointed
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Itziar A.
Rating: 4 out of 5
following a purchase from 23/07/2025
A lot of variety of letters, colors, and drawings. A lot of variety of labels. This is the second time I take it, delighted with the offers.
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Aude C.
Rating: 4 out of 5
following a purchase from 01/08/2025
I had already ordered labels, it was great. The box tasted a little disappointing, some "bubbles"
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Virginie M.
Rating: 4 out of 5
following a purchase from 01/08/2025
A bit disappointed with the tasting box, the sticker is stuck crookedly and I don't know why I didn't expect a big sticker stuck simply. But otherwise not bad
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Pascale E.
Rating: 4 out of 5
following a purchase from 01/08/2025
Very beautiful water bottle. Very practical for everyday use
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Sophie G.
Rating: 4 out of 5
following a purchase from 30/07/2025
Fast delivery time
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Lieto A.
Rating: 1 out of 5
following a purchase from 19/07/2025
I have not received the ordered and paid goods
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Response from Petit-Fernand
Good morning Anna Maria,
we are very sorry to hear that you have not yet received your shipment.
We will contact you immediately via email to verify the situation together and find a solution.
Chiara, Petit-Fernand
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Vanessa G.
Rating: 1 out of 5
following a purchase from 31/07/2025
I had ordered a glass that was ultimately refunded. I had to send a message to find out why something was missing from the order and to get the refund ...
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Response from Petit-Fernand
Hello Vanessa,
Thank you for taking the time to share your experience. We are sorry for the inconvenience regarding your order. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us directly for any questions. We hope to see you soon on C-Monetiquette.
Best regards,
Alice C-Monetiquette
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Stéphanie B.
Rating: 4 out of 5
following a purchase from 31/07/2025
Ease of use on the website, a lot of choices. Fast delivery. Prices a bit high.
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Janine M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Very poor service & would not recommend your site to anyone
Response from Petit-Fernand
Hi Janine,
We’re truly sorry to read your comment, especially since we did our best to resolve the issue promptly.
As a goodwill gesture, we resent your labels free of charge, even though the error did not come from our side. The name entered during the first order 4002507210 is visible in your original confirmation email 🙂
We're always here to help if needed.
Chiara, Petit-Fernand
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Pauline B.
Rating: 1 out of 5
following a purchase from 31/07/2025
Package not received after 3 weeks of purchase
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Response from Petit-Fernand
Hello Pauline,
Thank you for taking the time to share your opinion. We are sincerely sorry to learn that you have not received your package within the expected time. Your satisfaction is essential to us, and we are committed to improving our services. Please do not hesitate to contact us directly so that we can assist you in this situation.
Best regards,
Alice from C-Monetiquette
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Christelle U.
Rating: 2 out of 5
following a purchase from 30/07/2025
I had requested two different formats and unfortunately received the same ones.
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Response from Petit-Fernand
Hello Christelle,
Thank you for taking the time to share your opinion. We are sorry to learn that your order did not meet your expectations.
Upon review, we observe that your order indeed consists of the same format for your two labels. We invite you to check your order confirmation containing the products you ordered.
Have a nice day,
Camille C-Monetiquette
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