Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 905 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

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E
Emilie C.
Rating: 4 out of 5
following a purchase from 31/07/2025
Perfect as usual... just missing the possibility to mix the colors of the mini labels.
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Nicoletta G.
Rating: 4 out of 5
following a purchase from 20/07/2025
Satisfied
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Estelle B.
Rating: 4 out of 5
following a purchase from 30/07/2025
Maybe just adjust to the size of the pen
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Clarisse L.
Rating: 2 out of 5
following a purchase from 29/07/2025
This is the second time I order labels that I find great. But unfortunately this time, the writing is less clear. A bit blurry. I even compared it with the previous ones.
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Response from Petit-Fernand
Hello Clarisse,

Thank you for taking the time to share your opinion. We are delighted that you liked your previous labels! We are sorry to learn that this time, the writing does not meet your expectations. Your feedback is valuable, and we will look into this closely to improve our service. Please feel free to contact us directly to resolve this issue.

Have a nice day,
Camille C-Monetiquette
M
Manon B.
Rating: 2 out of 5
following a purchase from 29/07/2025
Too expensive compared to the quality
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Response from Petit-Fernand
Hello Manon,

Thank you for your feedback. We appreciate your comments and strive to offer quality products and impeccable service. Your opinion is valuable, and we will review it carefully to improve our offer. Please feel free to contact us with any other suggestions.

Have a nice day,
Camille C-Monetiquette
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Sarah N.
Rating: 4 out of 5
following a purchase from 29/07/2025
Not tested yet but the rendering is very good
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Fatu M.
Rating: 4 out of 5
following a purchase from 29/07/2025
The ability to customize our child's labels and the fact that you also respect delivery deadlines
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Cremona E.
Rating: 4 out of 5
following a purchase from 19/07/2025
Print and colors like in the prototype. Really good labels.
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Response from Petit-Fernand
Dear Elisa,

Thank you for your positive feedback regarding the labels from Petit-Fernand. We are pleased that the printing and colors met your expectations. We remain at your disposal for any further needs.

Best regards,
Chiara, Petit-Fernand
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MARIE-LINE L.
Rating: 4 out of 5
following a purchase from 29/07/2025
Pleasant site and very easy label creation!
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Isabelle B.
Rating: 4 out of 5
following a purchase from 29/07/2025
Very good products and easy to use
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Gianfranco C.
Rating: 4 out of 5
following a purchase from 19/07/2025
Perfect
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Response from Petit-Fernand
Dear Gianfranco,

We sincerely thank you for your positive feedback and for giving us an excellent rating! We are happy that you liked our service. We are committed to maintaining high standards and continuously improving.

Best regards,
Chiara, Petit-Fernand
E
Eykel F.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am disappointed because I had ordered two different styles of labels and I only received one type.
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Response from Petit-Fernand
Hello Eykel,

Thank you for your feedback and we are sorry to hear that your order did not meet your expectations. After consultation, we find that the products you chose are indeed identical.
We remain available in the future to advise you during your purchase.

Have a nice day,
Camille C-MonEtiquette
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Peppino L.
Rating: 4 out of 5
following a purchase from 28/07/2025
Very professional, everything was perfect
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olivia R.
Rating: 1 out of 5
following a purchase from 28/07/2025
Incomplete order 3rd shopping experience 2 incomplete orders and 1 quality issue I do not recommend this site
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Response from Petit-Fernand
Hello Olivia,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experiences with C-MonEtiquette have not met your expectations. Your satisfaction is our priority, and we take your feedback very seriously.

We hope that the solutions proposed by our customer service are satisfactory for you. Your trust is precious, and we are determined to regain your confidence.

Have a nice day,
Camille C-MonEtiquette
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Elise C.
Rating: 1 out of 5
following a purchase from 28/07/2025
The pen and marker labels re-stick
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Response from Petit-Fernand
Hello Elise,

Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with our labels. Your feedback is valuable and we will examine it closely to improve the quality of our products. We have just contacted you by email to assist you.

Best regards,
Alice C-Monetiquette
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CHARLINE L.
Rating: 1 out of 5
following a purchase from 28/07/2025
The patterns appear well on the card but when I peel off the label the patterns are barely on the labels! I order often and I am very disappointed
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Response from Petit-Fernand
Hello Charline,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our labels did not meet your expectations. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you by email so that we can resolve this issue together and provide you with the quality you deserve.

Best regards,
Alice from C-Monetiquette
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Annabel R.
Rating: 1 out of 5
following a purchase from 11/07/2025
I still have not received my labels!!
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Response from Petit-Fernand
Hello Annabel,

We are sorry to learn that you have not yet received your labels. We have just sent you an email directly so that we can resolve this issue as quickly as possible. Your satisfaction is our priority.

Best regards,
Alice C-Monetiquette
F
Florie B.
Rating: 1 out of 5
following a purchase from 28/07/2025
The labels are larger than those ordered previously I am disappointed with the stamp
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Response from Petit-Fernand
Hello Florie,

Thank you for taking the time to share your opinion. We are sorry to learn that the labels and the stamp do not meet your expectations. Your satisfaction is our priority and we would like to understand more about your experience in order to assist you. We have just contacted you by email to find a solution to your problem.

Best regards,
Alice C-Monetiquette
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Patrick W.
Rating: 4 out of 5
following a purchase from 28/07/2025
Good and serious
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Audrey G.
Rating: 4 out of 5
following a purchase from 28/07/2025
A bit disappointed because I ordered the same as my previous order and received fewer labels. Otherwise, they are still of good quality.
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Firetto Carlino F.
Rating: 4 out of 5
following a purchase from 15/07/2025
Beautiful, I bought the water bottles for my daughters, they are beautiful but I don't give 5 stars just because after a week the D of Benedetta has faded... what a shame!
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Emeline L.
Rating: 1 out of 5
following a purchase from 28/07/2025
The quality of the cup is more than mediocre: the text is crooked and the drawing is blurry. Despite a customer return and sending a second cup, the problem remains the same. At almost €15, it is honestly theft.
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Response from Petit-Fernand
Hello Emeline,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that the quality of your cup did not meet your expectations. At C-Monetiquette, we are committed to providing high-quality products and your feedback is essential for us to improve.

Have a nice day,
Camille C-MonEtiquette
V
Virginie M.
Rating: 1 out of 5
following a purchase from 28/07/2025
Quality 0. I had ordered the same thing from you last year, it was very good. This order is horrible and absolutely not worth its price. I am disappointed.
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Response from Petit-Fernand
Hello Virginie,

Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is very important to us and we would like to understand the details of your experience in order to assist you. Therefore, we invite you to contact us via our contact form.

Have a nice day,
Camille C-MonEtiquette
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Melanie V.
Rating: 1 out of 5
following a purchase from 14/07/2025
I was convinced I had ordered self-adhesive labels but I received iron-on ones.
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Response from Petit-Fernand
Hello Melanie,

Thank you for your feedback. We are sorry to hear that your order does not meet your expectations. I see that your order indeed consists of iron-on labels and not self-adhesive ones for clothing.
We are available by email or phone to assist you if needed.

Have a nice day,
Camille C-MonEtiquette
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Nour-eddine E.
Rating: 4 out of 5
following a purchase from 27/07/2025
I have already ordered from them and the material is of quality
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Marie R.
Rating: 4 out of 5
following a purchase from 26/07/2025
Easy to use, clear site.
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Sanaa M.
Rating: 1 out of 5
following a purchase from 24/07/2025
Disappointed!
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Response from Petit-Fernand
Hello Sanaa,

We are sorry to read your message.
Our customer service is here to help if needed.

It would be a pleasure for us to assist you!

Have a nice day,
Camille C-MonEtiquette
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Nadège M.
Rating: 4 out of 5
following a purchase from 24/07/2025
Satisfied with my purchases! However, it would be great if the "pages" of the checkbook of the label set could be detachable without having to remove the staples and detach everything.
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Victoria J.
Rating: 2 out of 5
following a purchase from 24/07/2025
Very disappointed with the water bottle ordered for my son. Let's just say it doesn't work properly, the straw inside must have a problem, certainly a hole. As a result, my son can't drink from it. In the end, way too expensive for what it is.
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Response from Petit-Fernand
Hello Victoria,

We are sincerely sorry for this defect on your product.
I see that our customer service was able to find a solution for you to use your water bottle as it should be.

Have a nice day,
Camille C-MonEtiquette
S
Sandy K.
Rating: 4 out of 5
following a purchase from 15/07/2025
Writing was very small but it was ok
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Virginie J.
Rating: 1 out of 5
following a purchase from 25/07/2025
The labels were simply in an envelope and unfortunately they arrived damaged
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Response from Petit-Fernand
Hello Virginie,

We are sincerely sorry to read your comment.
Your labels should indeed not have arrived in this state.

To assist you better, we have just contacted you

Have a nice day,
Camille C-MonEtiquette
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Sarah D.
Rating: 1 out of 5
following a purchase from 15/07/2025
I have always order from here the last 3 years for my little girl school supplies love the quality so always came back. This year I order and said they were delivered when they weren't resent them out to me and still nothing. Really disappointing with the services this year amd that I never received my order either time that I had to go order else where and hope they come in time
Response from Petit-Fernand
Hi Sarah,
We’re really sorry for the trouble this year — especially after being a loyal customer. We’ll contact you immediately by email to investigate what happened and offer a solution.
Chiara, Petit-Fernand
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SOPHIE R.
Rating: 4 out of 5
following a purchase from 19/07/2025
I always order from you and I am never disappointed. Very good products
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Alexia M.
Rating: 4 out of 5
following a purchase from 24/07/2025
Meets my expectations
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Bargigli A.
Rating: 2 out of 5
following a purchase from 13/07/2025
Many labels ironed on the clothes came off after the first wash
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Response from Petit-Fernand
Good morning Angela,
thank you for sharing your opinion. We are sorry to hear that you encountered problems with the labels,
We will contact you shortly to discuss the situation and find a solution together.
See you soon!
Chiara, Petit-Fernand
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Maria D.
Rating: 2 out of 5
following a purchase from 19/07/2025
Did not take into account my request regarding the color of the first name, yet contacted by email before production
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Response from Petit-Fernand
Hello Maria,

I am sorry that the modification we made to your order is not visible on the product received.
We have just contacted you to assist you

Have a nice day,
Camille C-MonEtiquette
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Julie L.
Rating: 2 out of 5
following a purchase from 22/07/2025
I don't like the finish of the bottle customization
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Response from Petit-Fernand
Hello Julie,

We are sorry to read your message.
The customization of our bottles is done by printing which can give a relief effect. We regret to see that this is not to your taste.

Our customer service is still available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Coumba N.
Rating: 4 out of 5
following a purchase from 21/07/2025
Great products and fast delivery
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Pisani S.
Rating: 1 out of 5
following a purchase from 12/07/2025
Unfortunately, I have not received the package
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Response from Petit-Fernand
Dear Susanna,

We are very sorry for the inconvenience. We will contact you soon to assist you and resolve the situation.

Chiara, Petit-Fernand
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Camille M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Hello, an item (a personalized children's cup) is unfortunately missing from the package.
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Response from Petit-Fernand
Hello Camille,

I am sincerely sorry to learn about this issue regarding your order.

To assist you better, our customer service has just contacted you.

Have a nice day,
Camille C-MonEtiquette
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