The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I received my daughter's water bottle already scratched.. at the price of the product I find this disappointing and especially shameful. I have a photo to support this.
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Response from Petit-Fernand
Hello,
I am truly sorry for this inconvenience. I will contact you by email to provide you with a quick solution.
Best regards,
Chiara – C-MonEtiquette
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Laurette K.
Rating: 4 out of 5
following a purchase from 21/07/2025
The labels are of high quality and the colors and patterns are varied and the result is very nice. One small point for improvement would be to add dotted lines to cut out the pages that no longer have a label when they are stapled into a booklet. I remove them to better see the remaining quantity. You have to get the scissors out and it's not easy.
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Mechele P.
Rating: 4 out of 5
following a purchase from 11/07/2025
Not used as yet so cannot fully comment on them
Response from Petit-Fernand
Dear Mechele,
Thank you for taking the time to leave your review on our site. We hope that when you do, you will be fully satisfied with your experience. Should you have any questions or need assistance, please do not hesitate to reach out.
Best regards,
Chiara, Petit-Fernand
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Natalia H.
Rating: 2 out of 5
following a purchase from 17/06/2025
In principle, a great selection, great design options with beautiful motifs and great fonts. But again we received an order that was not well punched out. Some of the self-adhesive clothing labels have already ended up in the trash. Unfortunately!
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Response from Petit-Fernand
Good day Natalia,
I am sorry that you had problems with your order. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins.
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Laurent L.
Rating: 4 out of 5
following a purchase from 20/07/2025
Well received
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Manuela N.
Rating: 1 out of 5
following a purchase from 18/07/2025
Package not received
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Response from Petit-Fernand
Hello Manuela,
Thank you for your message. After a return from La Poste due to an addressing issue, your order has already been resent and is currently in transit.
You should receive it very soon. If that is not the case, please do not hesitate to reply to the confirmation email of the reshipment: we will be happy to assist you!
Best regards,
Chiara – C-MonEtiquette
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PISANI T.
Rating: 2 out of 5
following a purchase from 10/07/2025
negative because I cannot track the package
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Response from Petit-Fernand
Dear Tommaso,
Thank you for your feedback. After checking, it appears that you chose the free shipping option, which does not include a tracking number.
Please do not hesitate to contact us if you experience delays in shipping, we will be happy to assist you.
Best regards.
Chiara, Petit-Fernand
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Sabine C.
Rating: 4 out of 5
following a purchase from 16/07/2025
The water bottles are a bit expensive but well made
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Rahmet G.
Rating: 1 out of 5
following a purchase from 09/07/2025
I placed a large order. They simply forgot 2 lunch boxes in the package!!! Incredible. I did get my money back but the extra work shouldn't have been necessary...
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Response from Petit-Fernand
Good day, Rahmet,
Thank you very much for your great review!
Have a nice day,
Customer Service EsIstMeins
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Yasmine L.
Rating: 1 out of 5
following a purchase from 05/07/2025
I have not yet received my order, it has been a month.
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Response from Petit-Fernand
Hello Yasmine,
Thank you for your message and we are really sorry for this wait. We will contact you as soon as possible to resolve this issue.
Best regards,
Chiara – C-MonEtiquette
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alicia M.
Rating: 1 out of 5
following a purchase from 05/07/2025
The labels are pretty but didn't even last the 5 days of camp! And I find them in the drum with every wash even though I followed the instructions for application. Disappointed therefore
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Response from Petit-Fernand
Hello Alicia,
Thank you for your feedback. We are truly sorry to hear that the labels are not holding up as expected despite a correct application. This is certainly not normal, and we will contact you to better understand the problem and find a solution quickly.
Best regards,
Chiara – C-MonEtiquette
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Maud L.
Rating: 4 out of 5
following a purchase from 18/07/2025
Easy to stick, arrived quickly. See after the color if it holds.
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VIRGINIE R.
Rating: 1 out of 5
following a purchase from 15/07/2025
I bought the personalized stamp, I am not happy with the price asked
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Response from Petit-Fernand
Hello Virginie,
Thank you for your feedback. We are sorry to learn that the personalized stamp did not fully satisfy you. We will contact you to better understand your experience.
Best regards,
Chiara – C-MonEtiquette
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Bintou B.
Rating: 1 out of 5
following a purchase from 18/07/2025
Labels too big, not suitable
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Response from Petit-Fernand
Hello Bintou,
We are sorry to read that the labels you ordered do not meet your needs.
To help you best label your children's school supplies, we offer different sizes and formats of labels. To access all our labels ranging from 4-line formats to mini, you can select "shapes" in the object labels category.
Our customer service is also available to assist you.
Have a nice day,
Camille C-MonEtiquette
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ANNE M.
Rating: 4 out of 5
following a purchase from 16/07/2025
In accordance with my request
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Jessica K.
Rating: 1 out of 5
following a purchase from 08/07/2025
Not very happy! I haven’t received my order and it’s been reordered and still haven’t had anything I will not be shopping with this company again
Response from Petit-Fernand
Hi Jessica,
Your order has been resent.
Please keep us updated if there’s any further delay — we’re here to help.
Thank you for your patience.
Chiara, Petit-Fernand
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Fatima K.
Rating: 2 out of 5
following a purchase from 08/07/2025
I have ordered the stickers before, they were great, but this time they didn't really stick.
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Response from Petit-Fernand
Good day, Fatima,
I sincerely apologize for hearing about this inconvenience regarding your order, and I can fully understand the trouble this may cause. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins
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Michelle C.
Rating: 4 out of 5
following a purchase from 16/07/2025
Font size a bit too small. Otherwise, the rest is perfect.
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D'Apolito A.
Rating: 1 out of 5
following a purchase from 07/07/2025
I had already purchased from you in the past and I was very satisfied. This time it happened that for two consecutive times the product never arrived.
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Response from Petit-Fernand
Good morning Alessandra,
We apologize for the inconvenience, I confirm that the second order, sent by us for free, is currently in transit. Please do not hesitate to contact us if you notice a delay.
We remain at your disposal, Chiara, Petit-Fernand
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Plaza cuatrovientos B.
Rating: 4 out of 5
following a purchase from 07/07/2025
Happy with the product, with the shipping system No, the arrival was delayed several days
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Response from Petit-Fernand
Hello,
Thank you very much for your comment! We are glad to know that you are satisfied with our products but we regret this delivery delay.
Good day,
Camille Petit-Fernand
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Ana Z.
Rating: 2 out of 5
following a purchase from 05/07/2025
The iron-on labels came off with the first wash
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Response from Petit-Fernand
Hello Ana,
I am very sorry to read your comment.
Our labels are very durable so they should not come off like that.
That’s why our customer service has just contacted you to help you.
Have a good day,
Camille Petit-Fernand
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Amandine D.
Rating: 2 out of 5
following a purchase from 15/07/2025
Non-waterproof backpack... Stickers stuck on the water bottle, not very thoughtful... I could have done it myself... Water bottle cap not compliant with my request. Anyway, disappointed.........
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Response from Petit-Fernand
Hello Amandine,
We regret to discover your review, and I am sincerely sorry that the products received did not fully meet your expectations.
Regarding our bag, it is indeed without waterproof coating. I have immediately forwarded your suggestion to our product team – thank you very much for your constructive feedback!
For the customization of our water bottles, it is done by direct printing to ensure better durability over time and optimal quality.
Finally, regarding the cap that does not match your request, I invite you to contact our customer service: we will be happy to find a solution for you.
Have a nice day,
Camille – C-MonEtiquette
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Kirsty M.
Rating: 2 out of 5
following a purchase from 06/07/2025
Hello I have ordered before and was very happy but this time the second name Theo cude come wrong it come as Theo code
Response from Petit-Fernand
Hi Kirsty,
Thank you for your review. We’re sorry for the mistake with the second name. We will contact you via email shortly to resolve the issue.
Best regards,
The Petit-Fernand Team
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AURÉLIE D.
Rating: 4 out of 5
following a purchase from 16/07/2025
Order received quickly and satisfactory
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Pauline V.
Rating: 4 out of 5
following a purchase from 16/07/2025
The labels are very beautiful but they arrived damaged, maybe they need to be better protected for transport
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Brigitte L.
Rating: 4 out of 5
following a purchase from 16/07/2025
smaller than I thought but it seems to fit well
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audrey G.
Rating: 4 out of 5
following a purchase from 06/07/2025
Several options available to create labels
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Anne Catherine V.
Rating: 2 out of 5
following a purchase from 15/07/2025
I ordered 3 times from you: 1st time perfect, 2nd time the package never arrived, and 3rd time I paid to receive my package in 4 working days, it arrived 10 days later... when I had to find another solution. Very disappointed.
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Response from Petit-Fernand
Hello Anne-Catherine,
Thank you for sharing your experience.
We are however sorry to note this anomaly during delivery.
We hope that the solution provided by our customer service will suit you.
Have a nice day,
Camille C-MonEtiquette
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Florentine C.
Rating: 1 out of 5
following a purchase from 13/07/2025
I received someone else's labels, but not mine. Following my complaint, I was told that I would receive my labels quickly, but after 10 days I still have nothing! I hope to receive them one day..
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Response from Petit-Fernand
Hello Claire,
We regret to read your review.
The quality of our products is our priority. The personalization of your bottles should not have come off like that.
We hope that the solution provided by our customer service will meet your expectations.
Have a nice day,
Camille C-MonEtiquette
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Claire P.
Rating: 1 out of 5
following a purchase from 11/07/2025
Not only is their description incorrect, but also the decoration of the bottles is not of good quality; the writing came off just 30 minutes after being taken out of the packaging, and since this is a bottle for preschoolers, I can't even imagine the state after use. After several complaints, no news from customer service.
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Response from Petit-Fernand
Hello Claire,
We regret to read your review.
The quality of our products is our priority. The personalization of your bottles should not have come off like that.
We hope that the solution provided by our customer service will meet your expectations.
Have a nice day,
Camille C-MonEtiquette
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Sara-Louise V.
Rating: 1 out of 5
following a purchase from 04/07/2025
Never received my product, second product has been re-sent and is now taking a very long time. I am doubtful I will receive this
Response from Petit-Fernand
Hi Sara-Louise,
We’re sorry for the delay in delivery. If you experience any further issues, please don’t hesitate to contact us and we will be happy to assist you.
Chiara, Petit-Fernand
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Charlotte C.
Rating: 4 out of 5
following a purchase from 13/07/2025
The stainless steel water bottles are great, it's perfect, however, a small downside is the cap of the bottle; it should fall back more because it gets in the way when the child drinks, they have to hold the cap. Otherwise, very nice.
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Emilie G.
Rating: 1 out of 5
following a purchase from 13/07/2025
Label on the water bottles that peels off only after a few days of use... Too bad
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Response from Petit-Fernand
Hello Emilie,
We regret to read your message.
The personalization of your water bottles should not deteriorate like this. The quality of our products is indeed our priority!
Our customer service has just contacted you to assist you
Have a nice day,
Camille C-MonEtiquette
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Hélène M.
Rating: 4 out of 5
following a purchase from 14/07/2025
The water bottle is great and practical. It's just a shame not to have received the chosen theme during my order.
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Victoria W.
Rating: 1 out of 5
following a purchase from 04/07/2025
I not received them yet but it says I should of had them on the 18th of July I am still waiting.
Response from Petit-Fernand
Hi Victoria, I am so sorry for that. I will contact you by email to help.
Kind regards, Chiara, Petit-Fernand
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Christin K.
Rating: 2 out of 5
following a purchase from 03/07/2025
I find the stickers way too wide for pens. They are displayed on pens on the side, which is why I assumed they were the right stickers.
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Response from Petit-Fernand
Good day, Christin,
We offer various label formats for pens, including mini formats. Don't hesitate to call me next time so I can assist you further.
We offer
Have a nice day,
Customer service EsIstMeins
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Rocío C.
Rating: 4 out of 5
following a purchase from 02/07/2025
They made it easy for me to change the delivery address without any problem, very grateful.
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Diane D.
Rating: 2 out of 5
following a purchase from 13/06/2025
The labels do not peel off, had to use a cutter to peel them off...
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Response from Petit-Fernand
Hello Diane,
We are sincerely sorry to hear that your labels are difficult to remove from their backing.
To assist you as quickly as possible, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Meyline A.
Rating: 2 out of 5
following a purchase from 12/07/2025
I ordered two personalized learning mugs, one was perfect, the other was delivered to me with a different design than the one I had chosen, so I was disappointed
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Response from Petit-Fernand
Hello Meyline,
We are sincerely sorry that the order received does not match what you ordered.
To assist you better, we have just contacted you directly.
Have a nice day,
Camille C-MonEtiquette
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De Salvo A.
Rating: 1 out of 5
following a purchase from 01/07/2025
Good morning Alessia,
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what did not work, so we can assist you better.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
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Response from Petit-Fernand
Good morning Alessia,
Thank you for contacting us.
We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what went wrong, so that we can assist you in the best way possible.
If you would like to provide us with more details, we are fully available to resolve any potential issues.
Best regards,
Chiara – Petit-Fernand
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