Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

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P
Patricia M.
Rating: 4 out of 5
following a purchase from 20/06/2025
Satisfied with the order but after washing the adhesive labels have come off.
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Kirsty C.
Rating: 1 out of 5
following a purchase from 09/06/2025
The stickers se not pre cut very well making it hard to peel off, which causes the label to have torn or curled edge. Which means they won’t stick to the garment. Having to use scissors to cut the edges. Very disappointed at the previous ones I brought were wonderful.
Response from Petit-Fernand
Dear Kirsty,

Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels — especially as your previous experience was positive.

This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.

Thank you again for bringing this to our attention.

Kind regards,
Chiara – Petit-Fernand
S
Sarah S.
Rating: 1 out of 5
following a purchase from 08/06/2025
The stickers are not that good
Response from Petit-Fernand
Hi Sarah,
I'm really sorry to hear the stickers didn’t meet your expectations 😔
I'll reach out to you by email right away to better understand the issue and find a solution.

Chiara – Petit-Fernand
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Martine P.
Rating: 4 out of 5
following a purchase from 17/06/2025
Very satisfied however there were about ten unusable labels because they were poorly cut or the plastic was tearing.
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Response from Petit-Fernand
Hello Martine,

Thank you very much for your feedback and your loyalty.

As for your difficult-to-remove labels, I am sincerely sorry for this issue. I have just contacted you by email to assist you.

Have a nice day,
Camille C-MonEtiquette
C
Cloe B.
Rating: 4 out of 5
following a purchase from 17/06/2025
Effective
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Response from Petit-Fernand
Thank you very much :)
Sandra C-MonEtiquette
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Juliette T.
Rating: 4 out of 5
following a purchase from 16/06/2025
ok
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Response from Petit-Fernand
Dear Juliette, thank you for your positive feedback. I invite you to share your suggestions to further improve our service.
Sandra from C-MonEtiquette
N
Nour K.
Rating: 1 out of 5
following a purchase from 16/06/2025
Delivery time not respected, I paid an extra fee for express delivery and still received my package a week later.
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Response from Petit-Fernand
Hello Nour,

I have just processed the refund for the shipping costs, as the initial deadline was unfortunately not met.
I hope that, despite this technical setback, you will continue to place your trust in us.

I wish you a very beautiful summer,
Sandra
R
Rosa G.
Rating: 4 out of 5
following a purchase from 05/06/2025
Shipping with tracking, it did not arrive at the recipient's address but at a post office. This was not indicated during the ordering process, I thought it would be delivered by a courier.
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Response from Petit-Fernand
We apologize for the inconvenience regarding the shipment, Rosa, thank you for the report.
Chiara, Petit-Fernand
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Nina P.
Rating: 2 out of 5
following a purchase from 05/06/2025
So far I have always been satisfied. But this time not at all. Still 14 days like always nothing no order there. Then it was sent out but unfortunately not completely.
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Response from Petit-Fernand
Good day,
thank you for your nice feedback. It is nice to hear that you were satisfied with your order.
Have a nice day,
Customer Service EsIstMeins
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Isabelle T.
Rating: 2 out of 5
following a purchase from 06/06/2025
On this order, the labels are very difficult to peel off and there is a plastic film left around the label.
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Response from Petit-Fernand
Hello Isabelle,

Thank you for taking the time to write to us.
I confirm the return of the order.
A big thank you for your trust,
Sandra
S
Stéphanie A.
Rating: 1 out of 5
following a purchase from 12/06/2025
I stick my label, I press for a few seconds. The garment is not worn for 24 hours. And yet as soon as it goes into the machine in the wash, I find my clothes without labels. And sometimes I find them stuck on another garment in the middle of a pair of pants, in the middle, a blouse…
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Huet S.
Rating: 4 out of 5
following a purchase from 13/06/2025
The iron-on labels don't hold, what a pity. I ordered some 1-2 years ago, they were durable, but this time they came off immediately.
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Laetitiacyrille T.
Rating: 2 out of 5
following a purchase from 12/06/2025
The label does not stick and is impossible to remove from the plate
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Response from Petit-Fernand
Hello Laetitia,

I just sent you an email to help you.
Sorry to read your message. Rest assured, a new order is coming very soon.
Wishing you a very nice summer,
Sandra
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Noemie B.
Rating: 1 out of 5
following a purchase from 12/06/2025
The labels are difficult to remove and peel off
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Response from Petit-Fernand
Hello Noémie,

We are sincerely sorry to read your message.
Our customer service has just contacted you to assist you with your order.
You should indeed not encounter any difficulties in removing your labels from their supports.

Have a nice day,
Camille C-MonEtiquette
A
Alyson G.
Rating: 1 out of 5
following a purchase from 06/06/2025
I have contacted several times to warn that I cannot peel off my labels without tearing them or impossible to peel them off so unusable no response from anyone
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Response from Petit-Fernand
Hello Alyson,

We are sincerely sorry to hear about this inconvenience with your order.
Following your conversation with our customer service, we are sending you replacement labels so that you can fully enjoy your products.

Have a nice day,
Camille C-MonEtiquette
J
Jocelyne G.
Rating: 4 out of 5
following a purchase from 04/06/2025
A long "term" in collective washing (Life Home) no longer holds! Too bad
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Julien C.
Rating: 4 out of 5
following a purchase from 11/06/2025
Happy..
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Constant O.
Rating: 4 out of 5
following a purchase from 10/06/2025
In line with my expectations. I recommend this site.
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Charlotte S.
Rating: 4 out of 5
following a purchase from 06/06/2025
A format that was previously available is no longer (x40), but there are still quite a few options for these durable labels! I hope the quality is still up to par with the ones I ordered (not tested yet as I am finishing the old ones).
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Giulia S.
Rating: 4 out of 5
following a purchase from 29/05/2025
Nice website, a bit clunky
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Esther C.
Rating: 1 out of 5
following a purchase from 09/06/2025
I was charged twice and only received one order!!
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Response from Petit-Fernand
Hello Esther,

We are sorry to read your comment.
We only have one payment registered in your name.
In order to resolve this situation as quickly as possible, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
V
Violene A.
Rating: 4 out of 5
following a purchase from 05/06/2025
For once I received the labels quickly and on time. Always happy with the products. The quality has slightly changed since my last order, I will see the result, I don't have enough perspective regarding washing and durability.
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Morineau M.
Rating: 4 out of 5
following a purchase from 07/06/2025
The products are in accordance with the images and explanations. However, removing the ice pack from the picnic box was a real struggle! Another system should be considered... Otherwise, my son is delighted! :D
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Nolwenn B.
Rating: 2 out of 5
following a purchase from 07/06/2025
Disappointed with this last order. Labels that peel off poorly, writing and color changed even though I requested a reprint of labels I had already ordered.
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Response from Petit-Fernand
Hello Nolween,

We are sorry to hear that your last order did not fully meet your expectations.
In order to better understand the situation and assist you, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
D
Deb B.
Rating: 4 out of 5
following a purchase from 28/05/2025
Fab labels - we come back for them time and time again as they never peel off, and can also be put on lunchboxes and through the dishwasher. The only small drawback is sometimes they can be tricky to peel off the booklet they come in
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Soheila B.
Rating: 1 out of 5
following a purchase from 06/06/2025
Very disappointed this time the labels are impossible to peel off the packaging, I think it's a glue problem.
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Response from Petit-Fernand
Hello Shheila,

We are sincerely sorry that this time your order does not bring you complete satisfaction.
As you may have noticed in the past, our labels are normally easy to use. We have therefore just contacted you to help you!

Have a nice day,
Camille C-MonEtiquette
H
Haude B.
Rating: 4 out of 5
following a purchase from 05/06/2025
Simply effective..the prices are a bit high
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Mike H.
Rating: 4 out of 5
following a purchase from 26/05/2025
good
C
cassandra W.
Rating: 4 out of 5
following a purchase from 26/05/2025
We have used ur labels previously for my son when at nursery and school. I purchased this latest batch for my elderly dad in a care home. With this batch I couldnt peel off the individual labels, I had to pull off the entire backing to get to the labels. Otherwise they still work well when stuck and washed!
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maureen A.
Rating: 4 out of 5
following a purchase from 05/06/2025
Very satisfied! Quick and efficient handling! The labels are great! Easy to apply and remove. However, it would be interesting to vary some images because for the past 4 years that I have been ordering, they are practically the same (for boys at least)
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Emmanuelle D.
Rating: 1 out of 5
following a purchase from 30/05/2025
Quite disappointed with the product received Personalized children's water bottle with straw Does not work properly at the straw level 34€ for a product that is useless!
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Response from Petit-Fernand
Hello Emmanuelle,

We are sincerely sorry to read your review.
Our water bottles are specially designed to facilitate use for your children. It is therefore with regret that we read your message. In order to understand the problem encountered and assist you, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
N
Nadege D.
Rating: 4 out of 5
following a purchase from 03/06/2025
Of good quality
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Marie Hélène J.
Rating: 1 out of 5
following a purchase from 01/06/2025
The labels do not stick, I am annoyed
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Response from Petit-Fernand
Hello Marie-Hélène,

Thank you for informing us of this anomaly.
In order to assist you better, our teams have just contacted you to propose a solution.

Have a nice day,
Camille C-MonEtiquette
C
Chloe C.
Rating: 1 out of 5
following a purchase from 05/05/2025
The labels come off after the first wash, yet I took the right clothing labels...
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Response from Petit-Fernand
Hello Chloé,

Thank you for sharing your feedback with us.
We are sincerely sorry to hear that your clothing labels have come off.
This is indeed not usual, therefore, we have just contacted you to assist you as best as we can.

Have a nice day,
Camille C-MonEtiquette
V
Veronique B.
Rating: 2 out of 5
following a purchase from 01/06/2025
The labels do not stick to the clothes, the ones we use with the iron. I respected the deadline but nothing works. My daughter is going on a school trip, so I'm not very satisfied to have to go buy labels in a store.
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Response from Petit-Fernand
Hello Véronique,

We are sincerely sorry to read that your labels have come off. Our labels are indeed designed to be very durable, and we are sorry for this anomaly.

In order to assist you, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
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Nassima I.
Rating: 4 out of 5
following a purchase from 31/05/2025
The labels are very beautiful but I would have liked different sizes for the object labels because they are too big for some objects concerning me.
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Response from Petit-Fernand
Hello Nassima,
Thank you for your positive feedback and we are delighted that you like our labels.
Have a nice day,
Elise, C-MonEtiquette
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Brigitte C.
Rating: 4 out of 5
following a purchase from 29/05/2025
Hello, we need more label formats because some are really large and therefore do not fit everything. Best regards.
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Response from Petit-Fernand
Hello Brigitte,
Thank you for your feedback and your suggestion regarding the label formats. We take your comments into account and pass them on to our teams.
Have a nice day,
Elise, C-MonEtiquette
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Manuella C.
Rating: 4 out of 5
following a purchase from 29/05/2025
Very beautiful bottle, too bad a straw brush is not provided, I take away 1 star for that.
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Response from Petit-Fernand
Hello Manuella,
Thank you very much for your positive feedback! We are delighted that you appreciate our water bottle. We take your comment regarding the absence of a cleaning brush for the straw into account and will evaluate it for future improvements.
Have a nice day,
Elise, C-MonEtiquette
M
Mylène D.
Rating: 1 out of 5
following a purchase from 26/05/2025
Not only was the color wrong, but the design was too. To top it all off, the labels were unpeelable.
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Response from Petit-Fernand
Hello Mylène,

We are sorry to read your review.
Our teams have just contacted you to understand the incident encountered with your order and to assist you as best as possible

Have a nice day,
Camille C-MonEtiquette
J
Jasmin B.
Rating: 4 out of 5
following a purchase from 14/05/2025
Love the stickers! Unfortunately this time there were loads of them that did not peel off clean or ripped when trying to ;(
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