The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I paid higher shipping fees to receive my order within 24 hours because it was urgent, and I received my order after 4 days; it was too late for me. I would like to be refunded for the shipping fees.
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Response from Petit-Fernand
Hello Elodie,
We sincerely apologize for the delivery delay by the carrier.
The shipping fees have indeed been refunded to you.
We remain available via our contact form if you need assistance or have any requests.
Have a nice day,
C-MonEtiquette
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Mori P.
Rating: 4 out of 5
following a purchase from 01/04/2025
Good
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Emilie R.
Rating: 4 out of 5
following a purchase from 09/04/2025
Very good label. The best would be to have a notebook with detachable pages.
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Response from Petit-Fernand
Hello Émilie,
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Delphine B.
Rating: 1 out of 5
following a purchase from 10/04/2025
I am disappointed with the result of my order. The letter T looks like L!! But for customer service, it's normal and since I validated the order, it's considered compliant!! Never again with them.
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Response from Petit-Fernand
Hello Delphine,
We regret to read your message.
You can indeed view the rendering of the chosen font on our customizer. The final result of your labels will indeed be in accordance with what is shown on our site.
Once your order is manufactured and shipped, we unfortunately cannot intervene on your customization, we are sorry.
We remain available if needed.
Have a nice day,
C-MonEtiquette
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catherine M.
Rating: 4 out of 5
following a purchase from 09/04/2025
It's just that we don't really realize the size of certain fonts.. And sometimes the labels are too big. Also, not everything is perfect, fast delivery.
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Juliana A.
Rating: 1 out of 5
following a purchase from 09/04/2025
The labels on the clothes are peeling off, I am super disappointed.
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Response from Petit-Fernand
Hello Juliana,
We are sorry to read your message.
Our labels are normally very durable. To assist you, our teams have just contacted you :)
Have a nice day,
C-MonEtiquette
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Josephin N.
Rating: 4 out of 5
following a purchase from 30/03/2025
Super many design options, far away from pink and blue. Fast delivery, look great. Unfortunately, the stickers keep coming off in the washing machine, despite following the instructions.
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Response from Petit-Fernand
Good day,
M
Marta C.
Rating: 1 out of 5
following a purchase from 29/03/2025
I have placed orders several times and until now I was satisfied.. but with this last one I can't say the same since using the same type of label as always and the same ironing method etc practically all the labels I put on my son's clothes have fallen off after the first wash..
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Response from Petit-Fernand
Hello Marta,
We are sorry to read your message.
As you may have noticed in the past, our labels should not come off like that. To assist you as soon as possible, we have just contacted you :)
Have a good day,
Camille Petit-Fernand
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Thierry M.
Rating: 2 out of 5
following a purchase from 05/04/2025
The iron burned the garment before the label was applied.
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Response from Petit-Fernand
Hello,
We are sorry to read your message. As we specify on our website, for the most delicate textiles, we recommend using our self-adhesive labels for clothing to stick on the existing labels of your garments.
Have a nice day,
C-MonEtiquette
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PRIYANTHI M.
Rating: 1 out of 5
following a purchase from 06/04/2025
It doesn't stick on the clothes after washing.
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Response from Petit-Fernand
Hello,
We are sorry that your labels came off after washing. The quality of our products is our priority. For this reason, we have just contacted you to understand and offer you an appropriate solution. 😊
Have a nice day,
C-MonEtiquette
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Isabelle T.
Rating: 4 out of 5
following a purchase from 05/04/2025
Well received the ordered labels meet my expectations. Fast shipping and nicely presented.
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Anne-Marie M.
Rating: 2 out of 5
following a purchase from 04/04/2025
Disappointed with the item... For the straw bottle, the spout is too wide and the straw falls out easily, and now my child has lost it and this bottle is no longer useful, it's a shame after 1 week.
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Response from Petit-Fernand
Hello Anne-Marie,
We are sincerely sorry that the straw received is not the right size.
We have just contacted you to resolve your issue.
Have a nice day,
C-MonEtiquette
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Fabienne L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Label requested to accompany a baptism gift. Your logo was not necessary on the label.
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Response from Petit-Fernand
Hello Fabienne,
We hope that the labels you personalized meet your expectations. A sticker with our logo is indeed present on our label sheets to avoid displaying our name. However, you can remove it if you prefer and keep only the labels you designed.
Have a nice day,
C-MonEtiquette
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Irene K.
Rating: 4 out of 5
following a purchase from 24/03/2025
In this delivery, the stickers are very difficult to detach from the border. It was much easier with the first order. Otherwise, they hold up great and are nicely printed.
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Response from Petit-Fernand
Good day,
D
Diane P.
Rating: 2 out of 5
following a purchase from 17/03/2025
I ordered iron-on labels for the clothes of my 3 daughters. They arrived very quickly. However, I am very disappointed with the quality; they come off after the first wash despite following the application procedure with the iron. And no matter the fabric of the garment, they do not hold.
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Response from Petit-Fernand
Hello Diane,
We are sorry that your labels have come off. Following your exchanges with our customer service, we hope that the labels we are sending you will meet your expectations. 😊
Have a nice day,
C-MonEtiquette
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Fatiha Z.
Rating: 4 out of 5
following a purchase from 02/04/2025
Very nice label and very practical, I highly recommend it for parents with messy children.
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Alison P.
Rating: 4 out of 5
following a purchase from 01/04/2025
I am very happy with my purchase, just a small downside about the bag because the colors do not look the same at all.
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Laura G.
Rating: 1 out of 5
following a purchase from 01/04/2025
The label is not in the name I requested..
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Response from Petit-Fernand
Hello Laura, We are sincerely sorry to read your message. Our customer service has just contacted you to help you as soon as possible. 😊 Have a nice day, C-MonEtiquette
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Jennifer L.
Rating: 4 out of 5
following a purchase from 30/03/2025
I love the products, especially the labels which are great 👌 but the caps of the water bottles with straws are very fragile... Already 2 have broken (the first one received a small bump, and for the second, a piece of plastic came off in my hand while opening it, yet I am much gentler than my children 😜) and 1 is leaking.. Luckily the water bottles are great and we can order extra caps! I ordered the snack box which is really pretty, but I'm afraid that the print (P'tit Loup) will peel off quickly and that the closures on the sides won't hold up long against little hands.. we'll see over time as they seem fragile to me 🤞
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Lea S.
Rating: 1 out of 5
following a purchase from 31/03/2025
All the labels came off after the first wash everywhere in my machine. I've wanted to buy them for a long time, and I regret it a lot; they only served once during the trip.
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Response from Petit-Fernand
Hello Léa, I'm sorry to see that your order does not meet your expectations. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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Marie C.
Rating: 4 out of 5
following a purchase from 31/03/2025
Very good site with a lot of choices. It's very clear, easy.
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Nadia Z.
Rating: 2 out of 5
following a purchase from 31/03/2025
The name stuck on the water bottle started to fade after the first wash…
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Response from Petit-Fernand
Hello, I am sorry to read your message. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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Anaïs M.
Rating: 4 out of 5
following a purchase from 31/03/2025
I regularly order from C-mon-etiquette and I am always pleased with the result. This time, I wanted to buy a water bottle with P’tit Loup, the mascot of my son's class. I give it a rating of 4/5 because unfortunately the stickers on the bottle peeled off even before the first use. I find it a shame given the price of the bottle. It won't stop me from ordering again, but I will only stick to buying labels.
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christel P.
Rating: 4 out of 5
following a purchase from 31/03/2025
The labels are nice but a bit big. I thought they were smaller.
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Mélanie D.
Rating: 4 out of 5
following a purchase from 29/03/2025
Always delighted, thank you.
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MURIEL D.
Rating: 4 out of 5
following a purchase from 26/03/2025
Easy to use site
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Luisa S.
Rating: 4 out of 5
following a purchase from 18/03/2025
The snack container is of good quality, but I expected the customization to be printed directly on the lid, not on a sticker that was then applied. In any case, it is very nice. The experience with customer service was certainly positive, as they were immediately available to replace the damaged product. Thank you!
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Nadia C.
Rating: 4 out of 5
following a purchase from 27/03/2025
Super nice water bottle! Snack box is nice too, but when opening it, one of the sides is already broken.
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Pauline P.
Rating: 2 out of 5
following a purchase from 27/03/2025
My last order was satisfactory, but since the previous one was defective and I received no response after sending an email, the labels were very difficult to peel off their pouch, which distorted them. No response, no compensation.
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Response from Petit-Fernand
Hello, We are surprised to read your review, as we have not received any email from you. We have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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charline M.
Rating: 2 out of 5
following a purchase from 25/03/2025
The thermal labels for clothing have changed in quality, they do not 'stick' and smell like melted plastic when we apply them with an iron, (despite following the instructions carefully) we did not have this problem before.
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Response from Petit-Fernand
Hello Charline, Thank you very much for your feedback. I am sincerely sorry to see that the labels do not meet your expectations. I have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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marine M.
Rating: 1 out of 5
following a purchase from 26/03/2025
Don't notify when they are out of stock, I've been waiting for the new cap for two weeks and still nothing.
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Response from Petit-Fernand
Hello,
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
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Sarra A.
Rating: 2 out of 5
following a purchase from 26/03/2025
However, used to making labels. Very disappointed with the quality, the labels detach very difficultly and get damaged one time out of two. The only positive point is the design and color chosen by my daughter.
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Response from Petit-Fernand
Hello Sarra,
We have just received your feedback and are sincerely sorry. Our teams have just contacted you to assist you in this situation.
Have a nice day,
C-MonEtiquette
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Barbara L.
Rating: 4 out of 5
following a purchase from 25/03/2025
Ras
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Sue G.
Rating: 2 out of 5
following a purchase from 13/03/2025
Problem was rectified but wrong name on labels were sent out firstly. Ordered a boys name, girls arrived. Had to wait again. Prob wouldn't recommend
Response from Petit-Fernand
Hi Sue,
We're truly sorry for the mix-up with your order. We did our best to make it right by sending a corrected set as quickly as possible. Thank you so much for your patience and understanding — it means a lot to us!
Chiara, Petit-Fernand
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Noémie P.
Rating: 2 out of 5
following a purchase from 24/03/2025
Half of the labels do not peel off well at all. Sometimes it is even impossible to detach them from their backing.
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Response from Petit-Fernand
Hello Noémie,
Your labels should indeed come off easily from your notebook. To assist you with the issue you are experiencing, our team has just contacted you 😊
Have a nice day,
C-MonEtiquette
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Lucy F.
Rating: 4 out of 5
following a purchase from 14/03/2025
Great stickers!
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Lise D.
Rating: 1 out of 5
following a purchase from 24/03/2025
The bags are really too small.
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Response from Petit-Fernand
Hello Lise,
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
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France F.
Rating: 2 out of 5
following a purchase from 16/03/2025
The duffel bag is much smaller than the one shown in the photos.
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Response from Petit-Fernand
Hello France,
We are sorry that our bag does not fully meet your satisfaction.
The dimensions of our products are available on our website to help you better visualize the final result.
We regret that this information was not sufficient for you😔
Have a nice day,
C-MonEtiquette
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AMELIE P.
Rating: 2 out of 5
following a purchase from 19/03/2025
The labels are very nice, but on the practical side, it remains to be reviewed: it is not easy to detach them from the support. Pieces of the plastic film remain stuck to the label.
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Response from Petit-Fernand
Hello Amélie,
Thank you for sharing your feedback. We have just contacted you to assist you.
Your labels should not be difficult to remove from their supports 😊
Have a nice day,
C-MonEtiquette
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Dominique K.
Rating: 4 out of 5
following a purchase from 19/03/2025
Effective
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