Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 906 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

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D
Dominique P.
Rating: 4 out of 5
following a purchase from 17/03/2025
Very satisfied
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Davina K.
Rating: 2 out of 5
following a purchase from 03/03/2025
Unfortunately, many stickers were not really peelable, and when you tried to do so, they broke. I found that very disappointing.
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Response from Petit-Fernand
Good day,
C
COLLEONI L.
Rating: 4 out of 5
following a purchase from 06/03/2025
Order received with a few days delay but overall I am satisfied.
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Response from Petit-Fernand
We appreciate your feedback and are happy that you are satisfied with your purchase, Laura! 🙌
C
Chantelle D.
Rating: 2 out of 5
following a purchase from 04/03/2025
I don't know if there was a mistake with my stickers, but some are of very poor quality and color.
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Response from Petit-Fernand
Hello Chantelle,

Our customer service has just contacted you.
We are here to help you!

Have a good day,
Camille Petit-Fernand
F
Florence L.
Rating: 2 out of 5
following a purchase from 13/03/2025
0 : Font too small
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Response from Petit-Fernand
1 : Hello Florence,

We are sorry that the rendering of your labels does not meet your expectations.
We do everything on our site to allow you to visualize the final result.

It is with regret that we note that in your case this has not been sufficient 😔

We remain available if needed.
Have a nice day,
C-MonEtiquette
G
Guatieri F.
Rating: 1 out of 5
following a purchase from 01/03/2025
I have never received my order twice
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Response from Petit-Fernand
Dear Federica,

We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.

We apologize for the inconveniences and remain at your disposal for any further information or assistance.

Best regards,
Chiara, Petit-Fernand
S
Sonia J.
Rating: 4 out of 5
following a purchase from 02/03/2025
Everything was correct except that the color of the label was not exactly what I expected; I ordered red and it was more of a bright orange. Other than that, everything was fine.
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Jennifer T.
Rating: 4 out of 5
following a purchase from 12/03/2025
Perfect. Labels that hold very well.
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Liliana S.
Rating: 4 out of 5
following a purchase from 11/03/2025
Satisfied with the received labels, they stick perfectly on most materials, a bit long delivery...
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Angelique S.
Rating: 2 out of 5
following a purchase from 11/03/2025
I'm so disappointed, the little cherries are starting to fade! I love the concept but really for the price I'm disgusted! I've only washed it by hand 3 times and without rubbing the outside. If I had known, I wouldn't have bought it! It's a shame because I love your site.
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Response from Petit-Fernand
Hello Angélique,

The quality of our products is essential to us. Therefore, the illustrations on your water bottle should not fade as you describe.

To assist you in this situation, our customer service has just contacted you!

Have a nice day,
Camille C-MonEtiquette
C
Carp S.
Rating: 1 out of 5
following a purchase from 28/02/2025
I have not received my order until today and I have not been contacted by anyone to tell me what happened or even to get my money back. Disappointing
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Response from Petit-Fernand
Dear Sabrina,

We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.

Thank you for your patience and we remain at your disposal for any further information.

Best regards,
Chiara, Petit-Fernand
J
Johannes S.
Rating: 4 out of 5
following a purchase from 25/02/2025
very nice, colorful and above all practical thing - not only for children but also for older people/home residents, where items need to be marked. The labels stick very well to objects. Unfortunately, the adhesive labels intended for clothing do not hold up well in the wash, they slip or fall off. For clothing, it is better to only order the iron-on labels. Otherwise, nice products and fast delivery.
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Response from Petit-Fernand
Good day,
P
Paola L.
Rating: 4 out of 5
following a purchase from 10/03/2025
Thank you
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Isabella G.
Rating: 4 out of 5
following a purchase from 28/02/2025
High quality labels and a wide choice of fonts and designs.
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Response from Petit-Fernand
Dear Isabella,
D
Dalla Palma V.
Rating: 1 out of 5
following a purchase from 27/02/2025
Order never received
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Response from Petit-Fernand
Good morning Valentina,

We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.

Chiara, Petit-Fernand
T
Tom C.
Rating: 1 out of 5
following a purchase from 23/02/2025
Very poor quality of lunchbox for the price paid! Used 2 times, barely fell to the ground and completely broken!
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Response from Petit-Fernand
Hello Tom,

We are sorry to read your message.

I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊

We remain available if needed!
Have a nice day,
C-MonEtiquette
J
Jessica D.
Rating: 1 out of 5
following a purchase from 23/02/2025
Order never arrived.
Response from Petit-Fernand
Hello Jessica,

We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.


Best regards,
Chiara, Petit-Fernand
R
Ria B.
Rating: 4 out of 5
following a purchase from 25/02/2025
Nice labels, stick well after washing.
Response from Petit-Fernand
Dear Ria, thank you for your positive feedback! We're delighted to hear that you appreciate our labels and their durability after washing. If you have any further suggestions or needs, please feel free to reach out.
R
Romain V.
Rating: 4 out of 5
following a purchase from 04/03/2025
Very good quality product. Delivery time a bit longer than announced.
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Mirjam S.
Rating: 4 out of 5
following a purchase from 25/02/2025
The stickers do not come off the foil very well.
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Yannick T.
Rating: 2 out of 5
following a purchase from 06/03/2025
This is the 2nd time I order personalized mugs for my grandchildren. Completely satisfied upon receiving the first one, but that's not the case this time. The screen printing is partially flawed. The end of the design is blistered and I don't think it will withstand washing, and I regret it because this site seemed safe and serious to me. Fast shipping, careful packaging.
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Response from Petit-Fernand
Hello Yannick,

Thank you for taking the time to give us feedback!

We are sincerely sorry to hear about this manufacturing defect. It is not normal for the result of your order to be as you described.

To assist you, we have just contacted you 😊

Have a nice day,
Camille C-MonEtiquette
E
Emily W.
Rating: 4 out of 5
following a purchase from 10/02/2025
Grateful for the customer service team for reviewing my order and sorting for me!
Response from Petit-Fernand
We’re so glad you’re happy with your experience! Thank you for the positive feedback! 🌟
Chiara, Petit-Fernand
D
Demi N.
Rating: 1 out of 5
following a purchase from 23/02/2025
I ordered time ago and didn’t receive my order so now use are only sending me a new order out
Response from Petit-Fernand
Hi Demi,
I’m really sorry for the inconvenience and the delay in receiving your order. Our customer service team has already arranged to send you a new order to make up for the postal delay. If you have any further questions or need assistance, feel free to reach out. Thank you for your patience!
Chiara, Petit-Fernand
C
Claudine S.
Rating: 4 out of 5
following a purchase from 04/03/2025
Great!
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Florence B.
Rating: 4 out of 5
following a purchase from 04/03/2025
The purchase met my expectations.
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Virgilio A.
Rating: 1 out of 5
following a purchase from 21/02/2025
0: The order never arrived at its destination
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Response from Petit-Fernand
1: Good morning Antonella,

We are very sorry to read your review. As we communicated to you via email, we proposed a new order, but you chose to opt for a refund, which we have already processed.

We tried to resolve the issue of the delay in delivery by the postal service by proposing alternative solutions.

We apologize again for the inconvenience and remain at your disposal for any further needs.

Best regards,
Chiara, Petit-Fernand
C
Céline D.
Rating: 2 out of 5
following a purchase from 03/03/2025
The labels are pretty, but those meant to withstand washing came off after the first wash at 30 degrees. Disappointed.
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Response from Petit-Fernand
Hello Céline,

Thank you for sharing this information with us. Your iron-on labels should not come off like that after washing.
In order to understand what might have happened and offer you a solution, we have just contacted you.

Have a nice day,
Camille C-MonEtiquette
L
Loredana B.
Rating: 1 out of 5
following a purchase from 19/02/2025
Unfortunately, I have not received my order
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Response from Petit-Fernand
Good morning Loredana,

We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.

Chiara, Petit-Fernand
D
Diamantine A.
Rating: 4 out of 5
following a purchase from 02/03/2025
Satisfied
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Response from Petit-Fernand
Thank you very much for your positive feedback. We are delighted to hear that you are satisfied with your experience on our C-Monetiquette site. Please let us know if you have any suggestions to help us achieve our top rating!
G
Gabriele S.
Rating: 2 out of 5
following a purchase from 20/02/2025
Everything was ok, but too expensive for further orders.
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Response from Petit-Fernand
Good morning,
Thank you for your feedback.
We offer special offers very regularly in order to limit costs.
Have a nice day,
Customer service EsIstMeins
M
Melanie G.
Rating: 2 out of 5
following a purchase from 18/02/2025
It took a very long time to receive the order. The labels are very difficult to remove from the foil and tear. Very unfortunate, I will not be ordering again
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Response from Petit-Fernand
Good day,
S
Sylvie K.
Rating: 4 out of 5
following a purchase from 27/02/2025
Very good
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Paula M.
Rating: 1 out of 5
following a purchase from 16/02/2025
I have always bought my son's school labels and never had the problems I had with my last purchase. I chose rectangular adhesive labels for clothes and other elongated thermo-adhesive labels. The adhesive ones are a horror, there is no way to peel them off, the plastic protector that covers them does not let you separate them and I had to cut them one by one with scissors, something that had never happened to me with them. A complete disaster. I sent them an email, but they gave me the silence for an answer and now they send me an email to give my opinion... if you had answered my email with an explanation, surely I would not be writing this negative review. Best regards!
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Response from Petit-Fernand
Hello Paula,

We are sorry to read your message.

After our call, I confirm you the shipment of some replacement labels.
In fact, the labels should not be so difficult to remove. It must be a cutting fault, we are sorry. 😊

Good day,
Camille Petit-Fernand
A
Anne cecile B.
Rating: 4 out of 5
following a purchase from 23/02/2025
Good long-term hold. Pencil labels a little too wide for good adhesion. A shame to have to cut them off.
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Malvavasi S.
Rating: 1 out of 5
following a purchase from 16/02/2025
I contacted the company immediately after ordering because I saw in the summary that the house number was wrong. I never received a response and the package never arrived. It's been a month and a half.
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Response from Petit-Fernand
Good morning Sabrina,

We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.

Clare, Petit-Fernand
C
claude W.
Rating: 4 out of 5
following a purchase from 22/02/2025
Order processed quickly and product delivered on time.
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Florine S.
Rating: 4 out of 5
following a purchase from 21/02/2025
Top and fast shipping
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Sabina S.
Rating: 2 out of 5
following a purchase from 25/02/2025
I ordered clothing labels. As soon as the garment is washed, they peel off and stick everywhere and anywhere. Not resistant to washing.
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Response from Petit-Fernand
Hello Sabina,

We're sorry to read your message.
Our labels are specially designed to withstand repeated washing.

To help you in this situation, we've just got in touch with you! 😊

Have a nice day,
Camille C-MonEtiquette
N
Nadi C.
Rating: 1 out of 5
following a purchase from 14/02/2025
I never got my order. Never received it. How can I ask for jl refund?
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Response from Petit-Fernand
Good morning Chaima,

We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.

Clare, Petit-Fernand
S
Sofie V.
Rating: 4 out of 5
following a purchase from 21/02/2025
Good quality
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