Customer reviews of Petit-Fernand

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9,3 /10
Overall rating: 9,3 out of 10
Based on 56 714 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1, 2 and 4 stars

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S
Sophie C.
Rating: 1 out of 5
following a purchase from 01/07/2025
Very disappointed. I ordered labels with Chronopost delivery for a quick goal and use. I paid a high price for delivery which made me lose 48 hours and there is a missing series of labels in the package.
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Response from Petit-Fernand
Hello Sophie,

We are truly sorry for this bad experience.
We have just contacted you by email to resolve this as quickly as possible.
Thank you for getting back to us so we can assist you promptly.

Best regards,
Chiara – C-MonEtiquette
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Pirovano S.
Rating: 1 out of 5
following a purchase from 25/06/2025
I did not receive the order. Now I don't care anymore. I would like a refund!
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Response from Petit-Fernand
Good morning Stefania, we are very sorry.
We have not received any complaint from you. We will therefore contact you directly.

Have a nice day,
Chiara, Petit-Fernand
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Charlene L.
Rating: 2 out of 5
following a purchase from 07/07/2025
A customer for many years, I bought labels as I do every year and this year lunch boxes as well, but what a disappointment, a sticker on top and poorly stuck that overflows from the edges with bubbles (3 bought, all 3 are like this) extremely disappointed given the price.
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Response from Petit-Fernand
Hello Charlène,

Thank you for your message, and we are truly sorry for your disappointment regarding the lunch boxes.
We have just contacted you by email to offer you a quick solution.
Once again, our sincerest apologies.

Best regards,
Chiara – C-MonEtiquette
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Lauriane B.
Rating: 1 out of 5
following a purchase from 05/07/2025
I have been used to taking them for my daughter for 3 years, everything went well. But this time I also took some for my son, so 2 different packs, they mixed everything up, it doesn't look clean or professional at all, I have one pack full and a second with barely 4 pages! Now I have to flip through to find my daughter's or my son's labels. One pack each would have been perfect. Especially for 30 euros PER pack
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Response from Petit-Fernand
Hello Lauriane,

I am really sorry that your labels arrived mixed up in your notebooks.
Our customer service has just contacted you to help you.

Have a nice day,
Camille C-MonEtiquette
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Mauricette M.
Rating: 4 out of 5
following a purchase from 07/07/2025
I haven't used the labels yet, it will be only in September
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Lo Giudice R.
Rating: 1 out of 5
following a purchase from 06/06/2025
I did not receive the package
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Response from Petit-Fernand
Good morning Roberta, I am sorry for what happened, I will contact you shortly to help you. Chiara, Petit-Fernand
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Nathalie G.
Rating: 4 out of 5
following a purchase from 07/07/2025
Very nice labels and they stick well on the clothes.
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Audrey L.
Rating: 1 out of 5
following a purchase from 03/07/2025
First time I am disappointed. Envelope too small and half open, so the notebooks are damaged. Fortunately, the labels are fine.
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Response from Petit-Fernand
Hello Audrey,

We are truly sorry to hear about this inconvenience.
We have just contacted you by email to find a solution together.
Thank you for your loyalty and see you soon!

Best regards,
Chiara – C-MonEtiquette
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Musetti S.
Rating: 4 out of 5
following a purchase from 24/06/2025
Beautiful and durable labels. Arrived quickly. Excellent product
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Response from Petit-Fernand
Good morning Silvia, thank you for your support and for choosing to leave such a kind comment.
– Chiara Petit-Fernand
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Nathalie M.
Rating: 2 out of 5
following a purchase from 04/07/2025
The staples are poorly positioned and puncture my labels...
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Response from Petit-Fernand
Hello Nathalie,

I am sincerely sorry for this incident.
I just contacted you to propose a solution.

Have a nice day,
Camille C-MonEtiquette
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Estela L.
Rating: 1 out of 5
following a purchase from 25/06/2025
Hello! I have been buying for several years on the website and I think this will be my last purchase. They started changing the shipping method, something I didn't like because before they left the labels in the mailbox and didn't charge shipping fees, which was very convenient. At home, we work and this way we didn't have to keep an eye on the labels, but now they don't leave them in the mailbox, we have to pay attention to the messenger and on top of that, we have to pay shipping fees... we're going backwards! Another issue is the quality of the labels, at least the thermal adhesive ones that I buy, has worsened a bit; in fact, it is common for them to peel off a bit with the first wash, this was not the case before. I actually worked for many years in a residence for dependent elderly people and those were the labels I recommended to the families of the residents, but now I wouldn't think of doing that. Lastly, the last straw is that in my last order I saw that they have now increased the minimum number of labels to order; it used to be 10 and they had an affordable price, now they have raised it to 30. It seems like a rip-off to me because when you add the shipping costs and the minimum order, it makes it quite expensive compared to not so long ago. The truth is that I am very disappointed with the brand and how poorly they are treating buyers like me who have been trusting them for several years.
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Response from Petit-Fernand
Hello Estela,

First of all, I want to tell you that there are two types of shipments to Spain. The first is home delivery with tracking and the second is to a pickup point. We had to change and propose one with tracking to ensure that the orders would arrive better.

I have sent you an email to inform you that we are going to resend the complete order.
All the labels for the clothing withstand washes.

Have a good day.
Sandra from Petit-Fernand
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Sandra L.
Rating: 4 out of 5
following a purchase from 17/06/2025
I have ordered often and have always been very satisfied with the execution. Unfortunately, this time the sticker labels are poorly punched, making it really hard to get them off. That's a shame and also annoying at that moment. I hope it will be better next time.
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Response from Petit-Fernand
Good day Sandra,
I sincerely apologize to see that you were affected by a quality issue with your order. I have just taken the necessary steps and sent you a confirmation email.
Have a nice day,
Elise, EsIstMeins
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Laurence B.
Rating: 4 out of 5
following a purchase from 24/06/2025
A bit difficult to peel off the label from its location Otherwise very practical
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Adelie L.
Rating: 4 out of 5
following a purchase from 02/07/2025
Very successful and compliant label design. We have not yet tested the resistance to washing or rubbing for the labels in the shoes.
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Carole P.
Rating: 4 out of 5
following a purchase from 03/07/2025
Hello, I am not kept informed about the date of receipt of the labels. I only know that it has been delivered. But, I have to go to the mailbox every day to see if they have arrived. It would be good to know the delivery date. The delivery time has been longer than before.
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Marine P.
Rating: 2 out of 5
following a purchase from 29/06/2025
The small labels are poorly pre-cut and cut the pattern!!! For example, the rainbow no longer looks like a rainbow because a part is missing!!! Disappointed
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Response from Petit-Fernand
Hello Marine,

I am sincerely sorry to read your message.
In order to understand the problem encountered and provide you with an appropriate solution, I have just contacted you.

Have a nice day,
Camille C-MonEtiquette
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Stéphanie I.
Rating: 4 out of 5
following a purchase from 03/07/2025
Choice of label models, relatively quick manufacturing and delivery. To see over time if the labels hold up well.
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Manon M.
Rating: 1 out of 5
following a purchase from 03/07/2025
Does not hold at all. First wash everything comes off even though it was well stuck. Very disappointing.
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Response from Petit-Fernand
Hello Manon,

I regret to read your review.
Our labels are designed to be resistant during washes. It is therefore unusual for them to peel off during the first wash.

To assist you better, our customer service has just contacted you.

Have a nice day,
Camille C-MonEtiquette
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Stéphanie L.
Rating: 4 out of 5
following a purchase from 03/07/2025
Really very small
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Amelie R.
Rating: 1 out of 5
following a purchase from 03/07/2025
The received labels are not very well centered. Some peel off the pencils during use. I am disappointed with the value for money.
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Response from Petit-Fernand
Hello Amélie,

I am sorry to read your comment.
Our customer service has exchanged emails with you to assist you.

Have a nice day,
Camille C-MonEtiquette
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Guy D.
Rating: 4 out of 5
following a purchase from 02/07/2025
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Marine F.
Rating: 1 out of 5
following a purchase from 02/07/2025
Stapled notebook on labels. Some have a hole
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Response from Petit-Fernand
Hello Marine,

I am sorry for this defect on your labels.
As agreed during our exchanges, replacement labels have been sent to you.

Have a nice day,
Camille C-MonEtiquette
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Honorine G.
Rating: 4 out of 5
following a purchase from 02/07/2025
I have received my order. But I also received in the envelope someone else's labels.
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Julie K.
Rating: 4 out of 5
following a purchase from 02/07/2025
Very nice labels BUT the staples have damaged several (2 per page of 10 so 16 out of the 80 purchased)
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Aurélie F.
Rating: 2 out of 5
following a purchase from 02/07/2025
Not enough labels and does not communicate the tracking number
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Response from Petit-Fernand
Hello Amélie,

I am sincerely sorry that the selected quantities are not sufficient for your use. You can adjust them to your new needs during your next order :)
As for the tracking of your order, you indeed chose a standard shipment without tracking. If you wish to obtain a number for your next shipment, you can select our tracked shipping.

Our customer service is available if needed.
Have a nice day,
Camille C-MonEtiquette
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Sabrina S.
Rating: 2 out of 5
following a purchase from 01/07/2025
Regarding the labels, no worries, but the stickers on the bottles have already come off!
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Response from Petit-Fernand
Hello Sabrina,

I am sorry to read your comment.
The customization of our bottles is done by printing directly on our products. Therefore, it should not come off like that.

I hope the solution proposed during our exchanges suits you.

Have a nice day,
Camille C-MonEtiquette
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Stephanie L.
Rating: 4 out of 5
following a purchase from 30/06/2025
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Tatiana B.
Rating: 1 out of 5
following a purchase from 16/06/2025
Order never arrived!
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Response from Petit-Fernand
Good morning, we are sorry, we will contact you to assist you.
Chiara, Petit-Fernand
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Audrey N.
Rating: 4 out of 5
following a purchase from 01/07/2025
Fast, top labels, quality and in quantity! Lots of color choices. The only downside is that after placing my order, the site mentioned a 30% promotion. I didn't get it, it should be automatic!
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Céline F.
Rating: 4 out of 5
following a purchase from 01/07/2025
Good products
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Pauline B.
Rating: 2 out of 5
following a purchase from 30/06/2025
A bit disappointed with my customization because in reality these are stickers placed on the items whereas 3 years ago it was really printed on the object.
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Response from Petit-Fernand
Hello Pauline,

Thank you for taking the time to share your opinion.

I confirm that the customization of our water bottles is done by printing directly on our bottles. The relief is present thanks to our protective layer ensuring the quality of our products.

Have a nice day,
Camille C-MonEtiquette
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Billi M.
Rating: 1 out of 5
following a purchase from 03/06/2025
Still not received my order nearly 5 weeks later
Response from Petit-Fernand
Hello Billi, I am really sorry for that. I will contact you shortly to help. Regards, Chiara, Petit-Fernand
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Olivia D.
Rating: 1 out of 5
following a purchase from 17/06/2025
Hello Madam, Sir, This is my second C-Monetiquette order, I was delighted the first time. This is not the case this time, the washable square labels for clothing are very difficult to detach from the backing, without damaging or even tearing them. There must have been a manufacturing defect with these, I would like to be able to replace them. Thank you, Best regards, Olivia de Laage
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Response from Petit-Fernand
Hello Olivia,

I am sorry to hear about this defect with your labels. Indeed, they should not be difficult to remove from your booklet.

I have therefore just contacted you by email to assist you.

Have a nice day,
D
Destie A.
Rating: 4 out of 5
following a purchase from 28/06/2025
Great
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Délila P.
Rating: 4 out of 5
following a purchase from 29/06/2025
Product meets my expectations. I recommend it to anyone who wants to buy it to go for it.
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Sarah F.
Rating: 4 out of 5
following a purchase from 29/06/2025
quite disappointed with the packaging, it would be safer to wrap it in plastic (sorry for the planet) and then in the cardboard, because for my part the cardboard was very damaged, fortunately nothing was broken
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Response from Petit-Fernand
Hello Sarah,

Thank you very much for your feedback and your suggestion!
Your opinions are valuable to us as they allow us to constantly improve.
I am delighted to read that your order arrived in good condition.

Have a nice day,
Camille C-MonEtiquette
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Erika D.
Rating: 4 out of 5
following a purchase from 29/06/2025
Fast delivery, however I thought I had ordered heat transfer labels for clothing but they were adhesive labels.
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Eloise L.
Rating: 4 out of 5
following a purchase from 29/06/2025
Perfect!!!!!
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Gillian C.
Rating: 4 out of 5
following a purchase from 22/05/2025
Been great exactly like advertised will be ordering more
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Prune B.
Rating: 4 out of 5
following a purchase from 29/06/2025
I really like your site and your labels, but there should be packs without iron-on labels because I don't need them, so I am forced to take the same labels of the same size. Otherwise, fast delivery and in accordance with what I ordered.
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