Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 714 published reviews
5 48k 85% 4 3 496 6% 3 1 496 3% 2 1 027 2% 1 2 725 5%

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1, 2 and 4 stars

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D
Dorothy R.
Rating: 4 out of 5
following a purchase from 18/06/2025
Unable to give a review as bought as a present
A
Ambra F.
Rating: 4 out of 5
following a purchase from 17/06/2025
Very strong labels that are sometimes difficult to remove because the cut is a bit glued.
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Mickaële P.
Rating: 4 out of 5
following a purchase from 28/06/2025
Happy, and my daughter loves them, I would recommend if I need more, fast delivery
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Coralie C.
Rating: 2 out of 5
following a purchase from 28/06/2025
I usually get the labels from ludilabel, I found your aesthetic nice but after the first wash everything comes off
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Response from Petit-Fernand
Hello Coralie,

Thank you for informing us about this inconvenience regarding your order.
Our labels are designed to withstand many washes, so they should not come off like that.
To assist you better, we have just contacted you by email

Have a nice day,
Camille C-MonEtiquette
D
Diane D.
Rating: 4 out of 5
following a purchase from 28/06/2025
Article in accordance with the order and fast delivery. It's a shame to use so many sheets compared to the number of labels.
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Marchiori M.
Rating: 4 out of 5
following a purchase from 16/06/2025
Everything was great except for the shipping.. which got lost and it was a challenge to find it.
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Malewicz A.
Rating: 4 out of 5
following a purchase from 27/06/2025
The bottle is difficult to open
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Response from Petit-Fernand
Hello Aline,

Thank you for your feedback regarding your order.
If you are experiencing difficulties with the ordered product, we invite you to contact our customer service via our contact form on our website.

We will be happy to assist you!

Have a nice day,
Camille C-MonEtiquette
V
Vanessa F.
Rating: 1 out of 5
following a purchase from 22/06/2025
Label that comes off after the first wash even before. A real disappointment
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Response from Petit-Fernand
Hello Vanessa,

We are sorry to read your comment.
Our labels for clothing are designed to withstand washing. We have just contacted you to find a solution for you.

Have a nice day,
Camille C-MonEtiquette
N
Nigro A.
Rating: 4 out of 5
following a purchase from 16/06/2025
Great
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Claire-Lise C.
Rating: 4 out of 5
following a purchase from 26/06/2025
Very satisfied, but I find the price considerable for simple labels
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Anne-Marie P.
Rating: 4 out of 5
following a purchase from 26/06/2025
Very happy received quickly - waiting to see with the washing machine passages
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Floriane G.
Rating: 4 out of 5
following a purchase from 24/06/2025
Fast delivery, the labels are pretty, I haven't stuck them on the clothes yet so I don't have any feedback on that yet.
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Isabelle C.
Rating: 2 out of 5
following a purchase from 24/06/2025
The delivery is too long, I have not yet received my order, yet I paid for a relay delivery to make it faster
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Sarah L.
Rating: 2 out of 5
following a purchase from 14/06/2025
Product arrived and wasn’t happy with the quality
Response from Petit-Fernand
Dear Sarah,
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
S
Stephanie C.
Rating: 4 out of 5
following a purchase from 24/06/2025
New laminated labels very difficult to remove compared to previous orders ++
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Apolline C.
Rating: 2 out of 5
following a purchase from 17/06/2025
The labels were delivered quickly but the cutting quality is very poor. The labels do not come off the notebook, you have to pull a bit in all directions. I have ordered several times but this time I am disappointed...
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Response from Petit-Fernand
Hello Apolline,

Thank you for your feedback.
I regret to read that your labels are difficult to remove from their supports.
In order to assist you better, I have just contacted you.

Have a nice day,
Camille C-MonEtiquette
P
Pancaro C.
Rating: 4 out of 5
following a purchase from 13/06/2025
Order arrived in a timely manner and well finished. This is not the first time I purchase these items (iron-on labels and bags with name print). The only flaw of the bags is that the print tends to get damaged even on a delicate wash, perhaps it should be made less "thick".
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Response from Petit-Fernand
I thank you from the bottom of my heart, Chiara!
Chiara, Petit-Fernand
R
Rachel M.
Rating: 1 out of 5
following a purchase from 13/06/2025
My first set of labels from 2023 are so much better than the set I just recently ordered. The new stickers are so hard to peel off from the booklet, when I do eventually get it off it’s usually crumpled up. Really disappointed
Response from Petit-Fernand
Dear Rachel,
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
M
M F.
Rating: 1 out of 5
following a purchase from 12/06/2025
The quality has worsened; the labels do not peel off...it's a shame because I have been a customer for five years and this time has been the ONLY one with such a bad experience. I don't know what happened but the quality has substantially declined. Thank you
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Response from Petit-Fernand
Hello M,

Thank you for your loyalty
We are sorry to hear that this time you are having difficulties peeling the labels from their backing.

To help you as best as possible, I have just contacted you

Have a nice day,
Camille Petit-Fernand
J
Julie C.
Rating: 2 out of 5
following a purchase from 23/06/2025
I wanted to "invest" in a stamp, but I find this one disappointing. There are stains when I stamp and sometimes the ink seeps through the fabric or the ink shows if the fabric is not thick. I prefer adhesive labels for the neck.
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Response from Petit-Fernand
Hello Julie,

Thank you for your feedback.
This is one of our new products, so your feedback is very important to us. I have just contacted you to discuss together

Have a nice day,
Camille C-MonEtiquette
M
Marion C.
Rating: 1 out of 5
following a purchase from 17/06/2025
The labels do not peel off! They are poorly cut
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Response from Petit-Fernand
Hello Marion,

I am sincerely sorry to read your message.
This is a manufacturing anomaly, your labels should not be difficult to remove from their supports.
To help you, I have just contacted you

Have a nice day,
Camille C-MonEtiquette
P
Perucci D.
Rating: 4 out of 5
following a purchase from 12/06/2025
Great product and arrived in a few days
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Response from Petit-Fernand
Thank you very much, Daniela, for your kind comment! We are happy that you liked the product and that it arrived in a few days.
Chiara – Petit-Fernand
J
Julie F.
Rating: 2 out of 5
following a purchase from 22/06/2025
Invisible tampon on black clothing. For 30 euros I thought I would get white tights for dark clothing. It's a shame.
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Response from Petit-Fernand
Hello Julie,

I am sorry that the product ordered does not fully meet your satisfaction.

Indeed, we currently do not have white ink for our stamps.
This is one of our new products, so your feedback is valuable to us.

Have a nice day,
Camille C-MonEtiquette
A
Auriane X.
Rating: 2 out of 5
following a purchase from 03/06/2025
This does not correspond to the product I thought I was buying (iron-on labels). Instead, I received labels to stick on the labels of the clothing, which does not meet my needs.
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Response from Petit-Fernand
Hello Auriane,

I am sorry that your order does not meet your expectations.
I see that you chose our self-adhesive labels that stick directly to the existing labels on your clothing. If you want our labels that apply with an iron, you can select our "iron-on labels" for your next order.

Have a nice day,
Camille C-MonEtiquette
M
Manon V.
Rating: 1 out of 5
following a purchase from 21/06/2025
Very disappointed... I bought a water bottle for my daughter, unfortunately she dropped it and the cap broke... it didn't even last a week...
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Response from Petit-Fernand
Hello Manon,

I am sincerely sorry to read that the cap of your bottle broke after the fall.
To allow you to fully enjoy your product, we have made the caps of our bottles available on our website as spare parts. You can find them in our "bottles" tab and then in the "bottle cap" category.

Have a nice day,
Camille C-MonEtiquette
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Nathalie L.
Rating: 1 out of 5
following a purchase from 17/06/2025
The pre-cutting was poorly done for my last order, difficult to peel them off
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Response from Petit-Fernand
Hello Nathalie,

I am sincerely sorry that your labels are difficult to remove from their supports. I have therefore contacted you to help you as best as I can with this anomaly.

Have a nice day,
Camille C-MonEtiquette
P
Patricia M.
Rating: 4 out of 5
following a purchase from 20/06/2025
Satisfied with the order but after washing the adhesive labels have come off.
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Kirsty C.
Rating: 1 out of 5
following a purchase from 09/06/2025
The stickers se not pre cut very well making it hard to peel off, which causes the label to have torn or curled edge. Which means they won’t stick to the garment. Having to use scissors to cut the edges. Very disappointed at the previous ones I brought were wonderful.
Response from Petit-Fernand
Dear Kirsty,

Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels — especially as your previous experience was positive.

This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.

Thank you again for bringing this to our attention.

Kind regards,
Chiara – Petit-Fernand
S
Sarah S.
Rating: 1 out of 5
following a purchase from 08/06/2025
The stickers are not that good
Response from Petit-Fernand
Hi Sarah,
I'm really sorry to hear the stickers didn’t meet your expectations 😔
I'll reach out to you by email right away to better understand the issue and find a solution.

Chiara – Petit-Fernand
M
Martine P.
Rating: 4 out of 5
following a purchase from 17/06/2025
Very satisfied however there were about ten unusable labels because they were poorly cut or the plastic was tearing.
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Response from Petit-Fernand
Hello Martine,

Thank you very much for your feedback and your loyalty.

As for your difficult-to-remove labels, I am sincerely sorry for this issue. I have just contacted you by email to assist you.

Have a nice day,
Camille C-MonEtiquette
C
Cloe B.
Rating: 4 out of 5
following a purchase from 17/06/2025
Effective
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Response from Petit-Fernand
Thank you very much :)
Sandra C-MonEtiquette
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Juliette T.
Rating: 4 out of 5
following a purchase from 16/06/2025
ok
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Response from Petit-Fernand
Dear Juliette, thank you for your positive feedback. I invite you to share your suggestions to further improve our service.
Sandra from C-MonEtiquette
N
Nour K.
Rating: 1 out of 5
following a purchase from 16/06/2025
Delivery time not respected, I paid an extra fee for express delivery and still received my package a week later.
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Response from Petit-Fernand
Hello Nour,

I have just processed the refund for the shipping costs, as the initial deadline was unfortunately not met.
I hope that, despite this technical setback, you will continue to place your trust in us.

I wish you a very beautiful summer,
Sandra
R
Rosa G.
Rating: 4 out of 5
following a purchase from 05/06/2025
Shipping with tracking, it did not arrive at the recipient's address but at a post office. This was not indicated during the ordering process, I thought it would be delivered by a courier.
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Response from Petit-Fernand
We apologize for the inconvenience regarding the shipment, Rosa, thank you for the report.
Chiara, Petit-Fernand
N
Nina P.
Rating: 2 out of 5
following a purchase from 05/06/2025
So far I have always been satisfied. But this time not at all. Still 14 days like always nothing no order there. Then it was sent out but unfortunately not completely.
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Response from Petit-Fernand
Good day,
thank you for your nice feedback. It is nice to hear that you were satisfied with your order.
Have a nice day,
Customer Service EsIstMeins
I
Isabelle T.
Rating: 2 out of 5
following a purchase from 06/06/2025
On this order, the labels are very difficult to peel off and there is a plastic film left around the label.
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Response from Petit-Fernand
Hello Isabelle,

Thank you for taking the time to write to us.
I confirm the return of the order.
A big thank you for your trust,
Sandra
S
Stéphanie A.
Rating: 1 out of 5
following a purchase from 12/06/2025
I stick my label, I press for a few seconds. The garment is not worn for 24 hours. And yet as soon as it goes into the machine in the wash, I find my clothes without labels. And sometimes I find them stuck on another garment in the middle of a pair of pants, in the middle, a blouse…
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Huet S.
Rating: 4 out of 5
following a purchase from 13/06/2025
The iron-on labels don't hold, what a pity. I ordered some 1-2 years ago, they were durable, but this time they came off immediately.
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Laetitiacyrille T.
Rating: 2 out of 5
following a purchase from 12/06/2025
The label does not stick and is impossible to remove from the plate
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Response from Petit-Fernand
Hello Laetitia,

I just sent you an email to help you.
Sorry to read your message. Rest assured, a new order is coming very soon.
Wishing you a very nice summer,
Sandra
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Noemie B.
Rating: 1 out of 5
following a purchase from 12/06/2025
The labels are difficult to remove and peel off
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Response from Petit-Fernand
Hello Noémie,

We are sincerely sorry to read your message.
Our customer service has just contacted you to assist you with your order.
You should indeed not encounter any difficulties in removing your labels from their supports.

Have a nice day,
Camille C-MonEtiquette
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