The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Iron-on labels for clothing come off in the first wash, despite following the instructions. I have not encountered this problem with any other label supplier.
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Response from Petit-Fernand
Hello Valérie,
We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.
To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊
Have a nice day,
Camille C-MonEtiquette
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Soukaina S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Despite several attempts, it's impossible to drink water from the flask I ordered. When sucked in, no liquid seems to pass through. This makes the bottle unusable. Very disappointed
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Response from Petit-Fernand
Hello Soukaina,
Following our telephone conversation, the plug we are sending you should no longer present this problem.
We remain available for any questions 😊
Have a nice day,
Camille C-MonEtiquette
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clara G.
Rating: 4 out of 5
following a purchase from 23/02/2025
Satisfactory order. However, the labels do not come off easily. It's pretty hard to get children to take responsibility with this product :) Apart from that, the labels do their job!
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Céline P.
Rating: 4 out of 5
following a purchase from 19/02/2025
Very good!
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Marie-Sophie J.
Rating: 2 out of 5
following a purchase from 21/02/2025
The inscription ' n ' ' is not representative of what I received letters too large compared to the model
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Response from Petit-Fernand
Hello Marie-Sophie,
Thank you for your feedback, it's very important to us.
We try to make the visual of our site as close as possible to reality. We're sorry if a difference appears on your order...
We'll pass on your message to the relevant department :)
Have a nice day,
Camille C-MonEtiquette
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Anne-Sophie O.
Rating: 4 out of 5
following a purchase from 19/02/2025
Quite complicated to peel off, but otherwise the result is too much
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Stéphanie V.
Rating: 4 out of 5
following a purchase from 19/02/2025
CLEAR
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Nadia S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Parcel never received despite payment for Chronopost. No apologies from customer service.
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Response from Petit-Fernand
Hello Nadia,
We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊
Have a nice day,
Camille C-MonEtiquette
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sonia A.
Rating: 4 out of 5
following a purchase from 18/02/2025
Very good but they arrived a little bent
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Julie P.
Rating: 4 out of 5
following a purchase from 16/02/2025
Satisfied
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Michele C.
Rating: 4 out of 5
following a purchase from 17/02/2025
OK all's well
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Lucia R.
Rating: 1 out of 5
following a purchase from 07/02/2025
Many days have passed and I still don't receive the order, very late
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Response from Petit-Fernand
Good morning Lucia,
We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.
We thank you for your patience and remain available for any other needs.
Sincerely,
Clare, Petit-Fernand
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Pascal H.
Rating: 1 out of 5
following a purchase from 10/02/2025
The labels are very difficult to remove
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Response from Petit-Fernand
Hello Pascal,
We're sorry to read your comment.
It's not normal for your labels to be difficult to remove from your notebook.
Our customer service has just contacted you to help!
Have a nice day!
Camille C-MonEtiquette
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Peggy P.
Rating: 1 out of 5
following a purchase from 16/02/2025
So far I haven't received my order and after a reply from the after-sales service saying it would arrive before March 1st, it's now the 3rd and still nothing. And no message to keep me informed as previously mentioned in a more than unsatisfactory e-mail. My niece recommended you, but I don't think so!
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Response from Petit-Fernand
Hello Peggy,
We are very sorry that your order has not yet arrived.
We have just contacted you to help you in this situation.
Have a nice day,
Camille C-MonEtiquette
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Magali C.
Rating: 4 out of 5
following a purchase from 15/02/2025
Very good
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Response from Petit-Fernand
Dear Magali,
Thank you very much for your positive review and for rating C-Monetiquette. We are delighted that you found our service to your satisfaction. Please do not hesitate to come back to us if you have any suggestions or specific needs, we would be delighted to help you further.
Best regards,
The C-Monetiquette team
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Alexandrine R.
Rating: 1 out of 5
following a purchase from 15/02/2025
After 2 days the labels peel off at the first wash - very disappointed
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Response from Petit-Fernand
Hello Alexandrine,
I'm sorry to read your message.
Our labels are normally designed to withstand washing. It is therefore not normal for your labels to come off like this.
We hope that the solutions proposed by our customer service are suitable for you 😊
Have a nice day,
Camille C-MonEtiquette
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Edgard V.
Rating: 4 out of 5
following a purchase from 14/02/2025
C'est top
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Jean Claude G.
Rating: 4 out of 5
following a purchase from 11/02/2025
Fast delivery
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Catherine B.
Rating: 1 out of 5
following a purchase from 13/02/2025
Order not collected
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Response from Petit-Fernand
Hello Catherine,
We are sorry to read your message.
We have just e-mailed you several solutions to help you as quickly as possible in this situation. 😊
Have a nice day,
Camille C-MonEtiquette
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Celine M.
Rating: 4 out of 5
following a purchase from 07/02/2025
A little small but very pretty. Delivery problem though.
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Sandra W.
Rating: 4 out of 5
following a purchase from 12/02/2025
Good product, fast delivery
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Response from Petit-Fernand
Hello Sandra, thank you very much for your positive feedback. We are delighted to hear that you are satisfied with our product and the speed of delivery. Your satisfaction is our priority, and we hope to see you soon on our "C-Monetiquette" site.
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Matthieu G.
Rating: 4 out of 5
following a purchase from 09/02/2025
A little expensive but the result is top notch, well presented in a small booklet.
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Response from Petit-Fernand
Hello Matthieu,
Thank you very much for your positive feedback! We are delighted that you have appreciated the quality of our product presentation. We are taking into account your remark concerning the price in order to constantly improve our offers. Please come back to us if you have any other suggestions!
Best regards,
The C-Monetiquette team
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Aminata R.
Rating: 2 out of 5
following a purchase from 10/02/2025
Labels don't fit
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Response from Petit-Fernand
Hello Aminata,
We're sorry to read your message.
It's not normal for your labels to come off, as they are designed to last over time.
The quality of our products is our priority! We have contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
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ALINE C.
Rating: 2 out of 5
following a purchase from 10/02/2025
I'm used to buying these labels, and I've never had a problem, but it's the last time I ordered labels that I've lost at least half of my order.
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Response from Petit-Fernand
Hello Aline,
Thank you for your feedback and our telephone conversation.
We're sorry about the problem with the cutting of your labels and hope that the replacement labels we're sending you this time meet your expectations 😊
Have a nice day,
Camille C-MonEtiquette
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corinne M.
Rating: 4 out of 5
following a purchase from 10/02/2025
Fine
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Response from Petit-Fernand
Dear Corinne,
Thank you very much for your positive review of our "C-Monetiquette" website. We are delighted that you are satisfied with our service. Please let us know if you have any suggestions on how we can make your experience even better. We look forward to welcoming you back!
Best regards,
The C-Monetiquette team
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Elsa G.
Rating: 1 out of 5
following a purchase from 30/01/2025
It is nefarious your page you advertise free shipping when then you send it to a point pack does not arrive home on top they lost my labels do not solve anything. And when they try to see their mistake they make it again sending it to another point to go pick it up when you should send it directly to the mailbox at home is supposed purchases over 20€ is free but not one leaves 24€ and what I get is to go pick it up where they say I do not think I will stop buying from them and recommend them.
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Response from Petit-Fernand
Hello Elsa,
I am sorry that the delivery methods offered did not meet your expectations.
We offer delivery to a SEUR collection point from 19€ as indicated on our website. Then you have home delivery also available with SEUR.
We are sorry if this has caused confusion 😔.
Good day,
Camille Petit-Fernand
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Katharine T.
Rating: 1 out of 5
I ordered what I thought were stickers for clothing. They took a long time to arrive, were too big to fit on clothing labels and when they came unstuck from clothing labels after one wash, I contacted the company to complain. They requested a photograph which I sent and they did not respond. When I chased this up they said that I had bought the wrong stickers - stickers intended for objects. I would never knowingly have spent £12 on stickers for objects. The inside cover of the booklet doesn't mention stickers for objects - only stickers for clothes. The customer service person acknowledged how confusing the website was but did not replace the order with clothing stickers. They offered a 20% off code instead. I don't think this is adequate. I note that the website is now clearer about labels for objects vs clothing and that a banner at the top states delivery is delayed. I will not be using this company again when faster delivery, better value stickers that actually stick and are clearly marketed are available from other companies.
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Response from Petit-Fernand
Hi Katharine, Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction. As we mentioned in previous emails, the stickers you ordered were intended for objects, which was clearly specified on our website and in the order confirmation email you received. While we recognize that the order did not meet your expectations, we did offer a 20% discount code as a goodwill gesture, even though the mistake was not on our part. We always strive to provide the best service, and we're grateful for your understanding. Should you have any other questions or need further clarification, please don't hesitate to contact us directly. Best regards, Chiara, Petit-Fernand
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MRS R.
Rating: 4 out of 5
Bought these to place on my granddaughters clothes when she is attending nursery
Response from Petit-Fernand
Hi Maureen! ?? We're so glad you had a great experience with us! Thanks for sharing! ?? Chiara, Petit-Fernand
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1000703338
Rating: 4 out of 5
Excellent quality - top customer service
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M.S.
Rating: 1 out of 5
It is now the 2nd time that my order did not arrive and I only got my money back thanks to Paypal buyer protection.
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Response from Petit-Fernand
Good afternoon, We are here to help you too. Please contact us next time before you contact PayPal. Have a nice day, Elise, EsIstMeins
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Jean-Pol P.
Rating: 1 out of 5
following a purchase from 08/02/2025
Shipment received too late. We had to hand-mark Mom's clothes when she went home.
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Response from Petit-Fernand
Hello Jean-Pol,
We are very sorry that your order arrived too late.
We hope, however, that the product you received meets your expectations.
Have a nice day,
Camille C-MonEtiquette
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Rachel
Rating: 1 out of 5
The stickers lastest 2 washes maximum. Such a shame for how much they cost to be completely wasted so quickly.
Response from Petit-Fernand
Hi Rachel, We're really sorry to hear about your experience. We haven't received any previous complaint from you, otherwise we would have assisted you right away. We'll reach out to you shortly to resolve this issue. Best regards, Chiara, Petit-Fernand
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Françoise G.
Rating: 2 out of 5
following a purchase from 08/02/2025
I simply order fabric labels to sew on and receive paper labels to glue on.
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Response from Petit-Fernand
Hello Françoise,
We're sorry for the confusion. We don't offer sew-on labels on our website.
For garments, however, you can find our iron-on labels or our self-adhesive garment labels, which you can stick onto existing labels.
Have a nice day,
Camille C-MonEtiquette
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Maeva
Rating: 2 out of 5
The design starts to crumble after 3 weeks of use. And this despite hand-washing only.
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Response from Petit-Fernand
Hello Maeva, Thank you for informing us of this problem. We hope that the solution proposed in our exchanges will suit you :) Have a nice day, Camille C-MonEtiquette
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Eva D.
Rating: 1 out of 5
Order still pending... To this day, I still haven't received my order. It's been almost 1 month... What a shame! I do not recommend this site.
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Response from Petit-Fernand
Hello Eva, I'm very sorry to hear that you haven't received your order. To help you as soon as possible, we have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Chloé F.
Rating: 2 out of 5
following a purchase from 06/02/2025
The labels are very pretty! But the parcel was damaged and so were some of the labels.
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Response from Petit-Fernand
Hello Chloé,
We are very sorry that your order arrived damaged.
We have just contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
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Mrs L.
Rating: 4 out of 5
At first I was sent the wrong labels,but as soon as I notified them,they sent the correct ones. Havent used them yet,but they look great.
Response from Petit-Fernand
Hi Lynne, we're thrilled to hear you're happy with your purchase! Thank you for sharing. ?? Best regards, Chiara, Petit-Fernand
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Lydie L.
Rating: 4 out of 5
Super boxes, a little small but very good quality
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Caroline T.
Rating: 1 out of 5
Package not received .
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Response from Petit-Fernand
Hello Caroline, I'm sorry to read your message. We have just contacted you to help you in this situation? Have a nice day, Camille C-MonEtiquette
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Janine
Rating: 4 out of 5
We are very happy with the stickers from EsIstMeins. Every now and then one comes off during washing. However, we have also tried other suppliers, which were often a disaster and hardly withstood any washing. We are also very happy with the colors and shapes of the stickers.
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Response from Petit-Fernand
Hello, I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to find a solution. Have a nice day, Elise, EsIstMeins
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