The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered a water bottle in October and I am very disappointed with this product which leaks, every day I find my daughter's bag soaked. Really disappointed considering the price of the bottle, I don't recommend it.
Translated reviews
Response from Petit-Fernand
Hello Adeline, We're sorry to read your comment. Your gourd should not be leaking like this. As a result, our customer service team has just contacted you by phone and e-mail to understand the situation and help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
S
Sandrine M.
Rating: 1 out of 5
Hello, I still haven't received my order so I can't evaluate the product.
Translated reviews
Response from Petit-Fernand
Hello Sandrine, We're sorry to hear that you haven't received your order yet. We have just contacted you to offer you a solution as soon as possible so that you can enjoy our products :) Have a nice day, Camille C-MonEtiquette
C
Caroline V.
Rating: 4 out of 5
Practical. My daughter-in-law was happy.
Translated reviews
M
Manon G.
Rating: 1 out of 5
I bought some self-adhesive clothing labels. They lasted... until the 1st wash. And then all I had to do was peel them off the drum of my washing machine... I'm very disappointed...?
Translated reviews
Response from Petit-Fernand
Hello Manon, We're very sorry to read your message. Our labels are normally designed to withstand many washes and should not come off like this. We have just contacted you by e-mail and telephone to help you as best we can. ?? Have a nice day, Camille C-MonEtiquette
N
Nicola P.
Rating: 1 out of 5
I have never ordered from this company so no idea why I keep getting emails from them with my order updates and they have now asked for a review! It's either a scam or someone else is using my email address to order from them?!?
Response from Petit-Fernand
Hello, Thank you for your message. I'm truly sorry to hear about the confusion. It sounds like there might be a mistake, and we take such matters very seriously. It's possible that someone has mistakenly used your email address for an order. Please rest assured that we are looking into this to understand what has happened. We will reach to you shortly, Best regards, Chiara, Petit-Fernand
H
Hélène N.
Rating: 1 out of 5
I always reach the product
Translated reviews
Response from Petit-Fernand
Hello Hélène, We're very sorry to hear that you haven't received your order, which we did send you. We have just contacted you to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette
M
MaRyn
Rating: 4 out of 5
Conforming item Careful shipment Various production possibilities
Translated reviews
D
Daniela A.
Rating: 1 out of 5
I never received my order!
Translated reviews
Response from Petit-Fernand
Hello Daniela, We are very sorry about this postal service anomaly. We hope that the solutions proposed by our Customer Service are satisfactory? Have a nice day, Camille C-MonEtiquette
G
Gloria
Rating: 2 out of 5
Some self-adhesive labels for clothing have peeled off
Translated reviews
Response from Petit-Fernand
Hi Gloria, Thank you for writing to us ! We are sorry to read that some of your labels came off, as they shouldn't have. That is why we have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
M
Mareike L.
Rating: 1 out of 5
I was quite disappointed this time I've ordered several times before and the last two times the spacing between the stickers has increased and the quality is no longer what it used to be
Translated reviews
Response from Petit-Fernand
Hello, I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to help you. Have a nice day, Elise, EsIstMeins
S
Salomé
Rating: 2 out of 5
My order was incomplete. I never heard back from the after-sales service. But the labels I received are great!
Translated reviews
Response from Petit-Fernand
Hello Salomé, We are very sorry for this oversight. Following our discussions, we hope that the labels we send you will meet your expectations :) Have a nice day, Camille C-MonEtiquette
A
Albane L.
Rating: 2 out of 5
Labels that wash off
Translated reviews
Response from Petit-Fernand
Hello Albane, It's not normal for your labels to come off like this, we're really sorry. We've just contacted you by phone and e-mail to help you as soon as possible? Have a nice day, Camille C-MonEtiquette
P
Palma B.
Rating: 4 out of 5
My daughter is in a home for the disabled and your labels are essential for these clothes. I have already ordered from you and I am satisfied.
Translated reviews
L
LB
Rating: 4 out of 5
Possibility of choosing the size of the fabric pouch, not easy to find. I didn't know what size I was going to get and I think the one I received is a bit small.
Translated reviews
Response from Petit-Fernand
Hello, I'm sorry that the size is too small for you. I've just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
N
Nathalie
Rating: 1 out of 5
I did not receive the article
Translated reviews
Response from Petit-Fernand
Hello Nathalie, It is with regret that we read your comment. We have just contacted you by phone and email to help you :) Have a nice day, Camille C-MonEtiquette
M
Martine D.
Rating: 4 out of 5
Hello, I really appreciated the speed of execution and delivery. However my choice was for an entry into a retirement home and the washes done by their laundry made the labels peel off.
Translated reviews
V
Veronica
Rating: 1 out of 5
I have been buying labels from Petit Fernand for at least 5 years. Sometimes the order arrives longer than the guaranteed delivery time, but this time I needed the labels for my son's birthday so I paid extra to make sure they arrived on time. Unfortunately, they arrived 4 days late. I didn't even pick them up at the depot. Petit Fernand refunded me the extra shipping costs, but I followed the delivery time and the product was just shipped late. I should have received a refund for the labels as well. Too bad. The product is always beautiful and useful, but this happening created for me.
Translated reviews
Response from Petit-Fernand
Dear Veronica, I am very sorry to hear about the delay and for the inconvenience it caused you. I understand how important it was that the labels arrived in time for your son's birthday. Although we reimbursed you for the extra shipping costs, I completely understand your frustration with the delay in shipping. We always try to provide the best service possible and will take your feedback into consideration to improve in the future. Thank you for your understanding. Sincerely, Chiara, Petit-Fernand
E
Esther
Rating: 4 out of 5
The stickers are very nice but it says that the ironing paper is included and it does not appear. I don't know if it's by default or what, but for the price... I thought it was a good mistake, a shame.
Translated reviews
J
Jen
Rating: 2 out of 5
Some of the labels were missing from the order. I contacted customer service and was told to send photo evidence. It's very difficult to take photos of something that is missing... I ended up having to take photos of every page to show that the labels were not there. I then had to do this again as they couldn't find the photos I had previously sent. They agreed to a refund but didn't refund the correct amount. I contacted them about this but they then asked me to send more photos of the missing labels. In the end I gave up, as it was taking too much time. The labels that we did receive were good quality, but this company has shocking customer service. I would definitely avoid them in the future! They also sent us some Christmas stickers as a gift. Which is completely pointless as it's January! I'd rather have received the labels which I paid for. Please don't reply and say 'please contact us to resolve this'. As I've tried to resolve this with your team on a number of occasions but had no luck.
Response from Petit-Fernand
Hi Jen, Thank you for your feedback. We are truly sorry for the inconvenience you've experienced. Please note that the requests for photos you received were automatic responses from our system. Our team later reached out to you for more details, as it's important to fully understand the situation in order to provide the best support. We offered to send the missing labels again, but you chose the refund option, which we promptly processed. We haven't received any further complaints other than the initial issue, so we are unclear about the claim regarding the incorrect refund amount. We would be happy to look into it. However, there's no need for you to contact us again. We will reach out to you directly to clarify the situation. Regarding the Christmas stickers, these are a special bonus gift we send to all our customers. They change periodically, and many of our customers enjoy receiving them. We apologize once again for the frustration this has caused. We will be in touch to ensure everything is resolved. Best regards, Chiara Petit-Fernand ??
S
Sylvie B.
Rating: 4 out of 5
after delivery in a relay parcel not received, I called to complain and the hostess kindly did what was necessary to find it and send it to me by post.
Translated reviews
J
Jenny
Rating: 4 out of 5
Many nice possibilities to design the soakers, also hold well on the clothes, for the quantity and in the offer price top, plus a few extra stickers (thanks??) great, but the production takes a little longer compared to others, they are a little more difficult to remove and sometimes some of the glossy coating comes off all around when peeling off
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your wonderful review! We are very pleased that you are satisfied with our product and service. Your positive feedback really means a lot to us and motivates us to continue to do our best to provide you with the best experience. ?? Have a nice day, Elise, EsIstMeins
J
Justine B.
Rating: 4 out of 5
Very nice labels. A bit of trouble to detach them without damaging them. They remained stuck after machine washing.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. Please do not hesitate to contact us if your labels are very difficult to detach. We'd be delighted to help. We wish you an excellent day. ???? Elise, C-MonEtiquette
M
Margaux
Rating: 4 out of 5
The labels are beautiful but unfortunately my parcel arrived all wet because of the rain, so the labels aren't as "flat" as they should be. I hope they will stick well in time.
Translated reviews
S
Stéphanie G.
Rating: 1 out of 5
I still haven't received my order and yet I paid for fast shipping!!!! Too late now because my daughter has gone on a trip without her name tags !!!!!!!
Translated reviews
Response from Petit-Fernand
Hello Stéphanie, We are very sorry for the delay in delivery. Following your exchange with our Customer Service, we hope that the proposed solution is satisfactory for you? We remain available should you need us. Have a nice day, Camille C-MonEtiquette
R
Rebecca R.
Rating: 1 out of 5
They sent me someone else's stickers. The replacement ones seem fine but they arrived about 3 weeks after I ordered them. I needed them for a children's camp and they didn't arrive in time. I would not expect a small simple order to take 3 weeks. Polite customer service but no refund or discount was offered. Dissatisfied customer.
Response from Petit-Fernand
Hi Rebecca, We sincerely apologize again for the mix-up with your order and the delay in delivery. We understand the inconvenience this caused, especially with the timing for the children's camp. While we're glad the replacement arrived, we truly appreciate your feedback and will work on improving our service. Please contact us directly via email so that we can provide you a bettere experience for the future. Unfortunately, we do not have all the order details here. Chiara, Petit-Fernand
A
Aline C.
Rating: 1 out of 5
Disappointed with the labels which are very hard to remove, and come off the garment after 2 washes. First time for me for the attractive price but disappointed.
Translated reviews
Response from Petit-Fernand
Hello Aline, We've just contacted you by phone and email. Your labels shouldn't be so difficult to remove from their liner. Replacement labels are already in production! ?? Have a nice day, Camille C-MonEtiquette
F
France T.
Rating: 4 out of 5
Nice labels, but they sometimes peel off after washing
Translated reviews
L
Laura
Rating: 2 out of 5
I am leaving a very mixed review. I Have used the Company many times to order both the iron-on clothing labels and stick-on shoe labels. Although delivery has been on slow side I have always been very happy with product quality. However, I placed an order approx 3 weeks ago now and it still hasn't arrived. I had a text from a lady in Manchester 10 days ago saying that she had been sent my order with (of course) my childrens name visible and my phone number (surely a GDPR breach?). When I called Petit Fernand to ask what was going on (about 7 days ago) they seemed to know about the problem already. They apologised and offered to repost my labels (which have still not arrived) and they did also offer me a discount code for the future. This morning I received an envelope from Petit Fernand.... containing someone elses labels!!! The Company currently seem to be experiencing a multiple shipping failure and breach of GDPR. And if so, why did they not contact me upon realising the problem
Response from Petit-Fernand
Dear Laura, Thank you for taking the time to share your feedback regarding your recent experience with Petit Fernand. We sincerely apologize for the inconveniences you have faced, and we appreciate your understanding as we work to resolve these issues. We want to assure you that as soon as we were made aware of the mix-up with the labels, we took immediate action to resend your correct order. We understand that errors can occur, and we are truly sorry for any frustration this has caused you. We understand that the delay in receiving your order and the mix-up with someone else's labels have been disappointing. We strive for high standards in our service and are actively working to rectify these issues to prevent them from happening in the future. Once again, we apologize for any inconvenience you have experienced and appreciate your patience as we address these matters. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards, Chiara, Petit-Fernand ??
A
Aurélie D.
Rating: 1 out of 5
Backpack strap lacks sturdy, comfortable straps for kindergarten children
Translated reviews
Response from Petit-Fernand
Hello Aurélie, Your feedback is extremely important to us! That's why we've just contacted you by phone and email to understand the problem you're experiencing with your bag. Have a nice day, Camille C-MonEtiquette
M
Marie
Rating: 1 out of 5
I did not receive my order :(
Translated reviews
Response from Petit-Fernand
Dear Marie, I've just left you a voicemail to help you. Please call us back. Beautiful day, Sandra C-MonEtiquette
A
A.
Rating: 4 out of 5
All perfect!
Translated reviews
Response from Petit-Fernand
Good morning Alessandra, Your opinion is very important to us! Thank you for your continued support! ?? Best regards, Chiara, Petit-Fernand
M
MARIE-JEANNE A.
Rating: 4 out of 5
Very happy with the models ordered
Translated reviews
L
Lionel F.
Rating: 1 out of 5
Very good labels despite the high price, but the customs clearance fees are very expensive and not stipulated in the sale.
Translated reviews
Response from Petit-Fernand
Hello Lionel, The costs are covered by C-MonEtiquette. Please send us your invoice, and we'll deal with the problem as soon as possible. I wish you a very nice day, and a big thank you for your trust. See you soon, Sandra C-MonEtiquette
G
Grazia M.
Rating: 4 out of 5
After the package was lost in the first shipment, the company came through for me by sending me a second package which I received regularly. I am very satisfied with the product, I think I will recommend it and make other purchases in the future.
Translated reviews
Response from Petit-Fernand
Good morning Grace, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels. However, we would like to let you know that we have not received any complaints from you regarding the second order we sent you free of charge. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?
M
Mélanie P.
Rating: 4 out of 5
Very pretty labels. The animals on the labels help children who can't read to find their things. The labels fit very well on the objects.
Translated reviews
M
M.U.
Rating: 2 out of 5
In the first wash in the washing machine (cold water and normal program) the labels have gone on several garments of different fabrics. I followed the instructions, but they did not give me a good result. I don't give them one star because they are nice and arrived well but the quality of the glue is not what I expected.
Translated reviews
Response from Petit-Fernand
Hello We appreciate your message. We really appreciate it when customers give us feedback. It is not normal for them to peel off, could you please contact us by email so we can help you? Regards, Sandra from Petit-Fernand
L
Laura B.
Rating: 2 out of 5
My child's first name on the gourd comes off after 3 weeks of use. Yet it hasn't been machine-washed, only washed under water without a sponge!!!! I don't recommend
Translated reviews
Response from Petit-Fernand
Dear Laura, I've just sent you an email about the printing problem. I assure you, it's a quality anomaly. Have a good Monday? Sandra C-MonEtiquette
S
Spiritu A.
Rating: 4 out of 5
So far so good, 9-month-old baby drinks well from this gourd/straw. Positive point: aspiration is not difficult Negative point: 1-Not suitable for the dishwasher (it's a detail, for me it doesn't bother me because I wash everything by hand) 2- does not exist with handles
Translated reviews
S
Sarah F.
Rating: 4 out of 5
Delivery times are lengthy but that's likely because of Brexit!
Response from Petit-Fernand
Hi Sarah! We're overjoyed to hear your positive thoughts! Thank you for choosing us! ?? Warmly, Chiara, Petit-Fernand
J
Javier
Rating: 4 out of 5
The first order was lost, but they quickly managed the second.
Translated reviews
Response from Petit-Fernand
Hi Javier, Thank you very much for sharing your opinion. Regards, Sandra de Petit-Fernand
We use cookies for audience measurement and improving user experience.
English 