The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have not received my order and no explanation has been given to me. Please I request a refund of my money.
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Response from Petit-Fernand
Hi Nora, We are sorry to hear that you have not received your order yet. We have just contacted you to help you as soon as possible ! Good morning, Camille Petit-Fernand
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Luca P.
Rating: 1 out of 5
I never received the labels and the service department never replied I will not buy again, little seriousness.
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Response from Petit-Fernand
Good morning Luca, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels and customer service. However, we would like to point out that we have not received any complaints from you. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?
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Francoise T.
Rating: 4 out of 5
Well, I can do better.
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Response from Petit-Fernand
Hello Françoise, Thank you for sharing your opinion. We remain available by e-mail or telephone to discuss your recommendations with you. It's thanks to you that we can give the best of ourselves! ?? Have a nice day, Camille C-MonEtiquette
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Eva
Rating: 4 out of 5
I'm used to ordering from this site, but this time I'm having a lot of trouble peeling the labels off the backing, it's really not like usual. Maybe it's a defect, I don't know.
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty! We've contacted you to help :) Beautiful day, Camille C-MonEtiquette
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severine
Rating: 2 out of 5
I ordered two pouches, one blue which is gorgeous with pretty patterns and writing. And a second one in beige. The color is dull and the writing is hardly noticeable.
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Response from Petit-Fernand
Hello Séverine, It is indeed not normal that your second bag is not as legible as your blue bag. We are very sorry about this. We have just contacted you by e-mail and by phone to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Marie F.
Rating: 1 out of 5
Clothing labels are much too big. Read the glue on the labels.
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Response from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. We have just contacted you to help you :) In fact, the labels you have chosen are iron-on and are applied directly to the fabric with an iron. Our self-adhesive garment labels can be applied to the labels on your garments. We remain available to help you. Have a nice day, Camille C-MonEtiquette
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SMOG
Rating: 2 out of 5
I ordered at the beginning of the year, and the labels never arrived. However, I received a pleasant customer service which offered me a re-delivery or a refund of the order. I opted for a re-delivery, and the labels just arrived today, although delivery was estimated between the 20th and the 25th. In short, a month to receive a few labels, a very slow and dubious service (depends no doubt on the services of the post office - free letter with no tracking).
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Response from Petit-Fernand
Hello, Thank you for your review. We are sorry for the delay in receiving your order and hope that they correspond to your expectations. Our Customer Service remains available to help you? Have a nice day, Camille C-MonEtiquette
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Typhaine
Rating: 1 out of 5
I used iron-on labels. Despite following the 8sec procedure under the iron, the labels come off with each machine wash. I've already ironed the labels twice, but to no avail.
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Response from Petit-Fernand
Hello Typhaine, Following our telephone conversation, we can confirm that we will be sending you replacement labels. ?? We are very sorry to hear about the problem with your batch of labels. Please accept our best wishes for your new labels! Have a nice day, Camille C-MonEtiquette
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E V.
Rating: 4 out of 5
Good-quality labels, but the instructions should clearly state at the beginning that the tags are to be glued to the clothing labels. Unfortunately, we didn't see this until the end of the gluing process, and the tags came unstuck.
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Response from Petit-Fernand
Hello, Thank you for your message? We'll do our best to bring this information to your attention! Have a nice day, Camille C-MonEtiquette
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Arnaud
Rating: 1 out of 5
I wanted iron-on labels, not labels on clothes.
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Response from Petit-Fernand
Hi Arnaud, I've just left you a voicemail to help you. You've ordered thermo labels, but we'll help you. Have a nice day,? Sandra C-MonEtiquette
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Laurie M.
Rating: 4 out of 5
Top as usual I've been ordering for 4 years and I'm still as happy as ever.
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Response from Petit-Fernand
Hello Laurie, Thank you so much for your loyalty? It's a pleasure to continue to satisfy you! Have a nice day, Camille C-MonEtiquette
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Beton J.
Rating: 1 out of 5
I bought 100 self-adhesive labels, they come off in the wash, poor quality, disappointed, don't recommend.
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Response from Petit-Fernand
Hello Jean Louis, It's not normal for your labels to come off when they're washed. Our products are designed to withstand machines up to 60°C. Unfortunately, we don't have enough information to help you. We therefore recommend that you contact our customer service department with your order number so that we can provide you with a solution :) Have a nice day, Camille C-MonEtiquette
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GWENNAELLE C.
Rating: 4 out of 5
Impeccable customer service. I had a few problems with my last order, they got back to me very quickly and found a solution. Thank you very much.
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback. As you may have noticed in the past, it's not normal for our labels to be so difficult to remove and not to stand up to washing. They are designed to withstand washing and drying at up to 60°. We hope that the labels we send you will meet your expectations this time :) Have a nice day, Camille C-MonEtiquette
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Audrey J.
Rating: 4 out of 5
It's very practical for clothes and school stuff. It prevents children from making mistakes. The quote is very well done. It would just miss a little more choice of drawings. The delivery time is respected. I'd recommend it.
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Response from Petit-Fernand
Hi Audrey, What a pleasure to read your review! Thank you so much for your positive feedback, it pushes us to give our best every time. ?? Beautiful day, Camille C-MonEtiquette
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Nathalie L.
Rating: 2 out of 5
Hello, I think the design is really nice, but I'm a bit disappointed because when I washed my daughter's clothes, a lot of the labels didn't stick. I waited more than 48 hours and they didn't stick directly on the fabric.
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Response from Petit-Fernand
Hello Nathalie, Following our telephone conversation, we can confirm that your replacement labels will be sent to you. It's not normal for your labels to come off like this :) Have a nice day, Camille C-MonEtiquette
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DENIS S.
Rating: 4 out of 5
Fast, quality service
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Response from Petit-Fernand
Hello Denis, We're delighted to be living up to your expectations! ?? Have a nice day, Camille C-MonEtiquette
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stéphanie
Rating: 4 out of 5
Ordered two personalized water bottles. They're pretty and true to the description, but I don't think the color will stand up to knocks and scratches for long.
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Response from Petit-Fernand
Hello Stéphanie, Thank you very much for your feedback! Your satisfaction is our priority? Have a nice day, Camille C-MonEtiquette
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Sara A.
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Sara, We are very sorry that your order did not arrive. We have contacted you by phone and email to offer you a solution as soon as possible :) Have a nice day, Camille C-MonEtiquette
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N.R.
Rating: 2 out of 5
The labels never arrived at my home. On the plus side: very responsive after-sales service! However, to return the labels by express delivery, I had to pay the 9.50 charge. I don't think it's my responsibility to pay the express shipping costs in order to receive the labels in time at my home. I have therefore requested a refund. I will not be ordering from this site again.
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Response from Petit-Fernand
Hello Noémie, Thank you for your feedback. We are very sorry about this delivery incident. As exchanged together, we could return your order at our expense with the same delivery method you had initially chosen. We're sorry that this solution didn't work out for you and hope to see you again when you place your next order? Have a nice day, Camille C-MonEtiquette
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Be
Rating: 1 out of 5
Stickers fall off after a week. I do not recommend for clothing.
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Response from Petit-Fernand
Hi, Sorry to read your message. Our labels are designed to withstand repeated washings. We have just contacted you via email to help you as soon as possible. Hello, Camille Petit-Fernand
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Mme. N.
Rating: 4 out of 5
Very good and fast
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Response from Petit-Fernand
Hello Nadine, Thank you very much for your opinion! ?? Beautiful day, Camille C-MonEtiquette
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Sandra R.
Rating: 4 out of 5
Very satisfied with my purchase, it is the second purchase and we can trust them I recommend without worries!
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Response from Petit-Fernand
Hello Sandra, We really appreciate your feedback and thank you for sharing your positive experience with us. We're delighted to have been able to offer you a service that lived up to your expectations!?? Have a nice day, Camille C-MonEtiquette
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Daniel B.
Rating: 1 out of 5
Bjr I am still waiting for the labels since more than a month although they are paid. Labels in the name of Beyne Lucienne .
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Response from Petit-Fernand
Hello Daniel, Thank you for your message. Your order has indeed been returned to us by the carrier because the time limit had been exceeded, we are very sorry. As specified in our exchange, we will arrange for your order to be returned as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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Jessica G.
Rating: 2 out of 5
Iron-on labels don't stick at all. First wash and nothing.
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Response from Petit-Fernand
Hello Jessica, We're very sorry to read your message. Our iron-on labels are designed to last over time. For this reason, and in order to help you, we have just contacted you by phone and e-mail? Have a nice day, Camille C-MonEtiquette
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Marie G.
Rating: 4 out of 5
Just as I expected, very pretty labels
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Response from Petit-Fernand
Hello Marie, Thank you very much for your positive review! We're delighted that our service met your expectations and hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette
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alice A.
Rating: 4 out of 5
fast delivery and perfect labels
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Response from Petit-Fernand
Hello Alice, Thank you for your enthusiastic feedback! Your satisfaction is our priority! Have a nice day, Camille C-MonEtiquette
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Logan
Rating: 4 out of 5
Beautifully finished labels
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Response from Petit-Fernand
Hi Logan, Thank you so much for your encouraging feedback! It's nice to know that you like our products? Have a nice day, Camille C-MonEtiquette
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Zabou
Rating: 4 out of 5
The order was dispatched quickly, just as I had ordered. The only downside might be the difficulty of taking the labels...but maybe I'm doing it wrong, otherwise I'm very happy with my purchase, which isn't for my grandchildren but for my mom who's in a retirement home and whose clothes are often interchanged...proving that use isn't just for children.
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Response from Petit-Fernand
Hello, Thank you very much for your email. We are delighted that you are happy with your order. We are here to guide you through the purchasing process and would be delighted to help you with your next order. ?? Have a nice day, Elise, C-MonEtiquette
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Patrick K.
Rating: 4 out of 5
Very good, only I didn't receive my order sooner.
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Response from Petit-Fernand
Hello Patrick, Thank you for sharing your opinion? We're delighted you like our products and hope the next delivery will be quicker for you! Have a nice day, Camille C-MonEtiquette
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Jacky P.
Rating: 4 out of 5
nice product, fast delivery, only drawback, difficulties to detach the labels
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Response from Petit-Fernand
Hello, it's a pleasure to read your message? We'll try to be more careful next time, and we'll always be available if you need us! Have a nice day, Camille C-MonEtiquette
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María
Rating: 2 out of 5
Resending to the Canary Islands
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Response from Petit-Fernand
Hello, Thank you for writing to us. Indeed we had to remove this option until we find a secure shipping method to get your orders without any problem. Sorry for the inconvenience. Hello, Camille Petit-Fernand
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Nicole M.
Rating: 4 out of 5
The stickers are beautiful and of good quality. The customer service is great. But unfortunately the delivery time of over 4 weeks is far too long.
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Response from Petit-Fernand
Hello, Thank you very much for your great review. We are sorry that the delivery took so long. ?? Have a nice day, Elise, EsIstMeins
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Caro
Rating: 1 out of 5
I am extremely disappointed. This is the 4th time I've ordered from them. Now my order hasn't arrived and I can't contact customer service. Money gone, no goods and no feedback. What a shame, I'm really disappointed.
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Response from Petit-Fernand
Hello, thank you for your feedback. We have contacted you via email, but it seems that your email address has blocked our message. We have sent another reply about your PayPal claim. We look forward to helping you and providing you with a solution. Have a nice day, Elise, EsIstMeins
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Houta
Rating: 4 out of 5
Super service!
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which makes us very happy. Your trust and loyalty are our greatest reward. ???? Have a nice day, Elise, EsIstMeins
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lola
Rating: 1 out of 5
I HAVEN'T RECEIVED MY 1ST URGENT ORDER IN CHRONO POSTE AND IT'S A SCAM?
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Response from Petit-Fernand
Hello Lola, We're sorry to hear that your order has still not arrived. Please contact us with your order number so that we can help you. Have a nice day, Elise, C-MonEtiquette
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Florence
Rating: 4 out of 5
Order never received. And when I report it, I am offered to resend or be reimbursed => I have a choice. I ask for a new shipment (I need the labels!) And the same evening I receive an email that validates a refund even though that's not what I asked for! Not very professional... why ask the customer what they want if you don't follow up on their answer? UPDATE: commercial gesture offered to compensate => I'm amending my bill, thank you!
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette
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Francesca B.
Rating: 4 out of 5
I purchased 2 custom bags and a set of labels. I have not done any washes yet so I can check the actual durability of the label but the quality seems good. Aesthetically everything looks very nice. To be improved the shipping service which affect the total price.
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Response from Petit-Fernand
We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
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sk
Rating: 2 out of 5
I did not receive the order.
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Response from Petit-Fernand
Hello Sabine, Our customer service has taken your complaint into account and has sent your order at its own expense so that you can enjoy it within a few days. We hope you enjoy it. Have a nice day, Elise, C-MonEtiquette
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Florence
Rating: 4 out of 5
Bad experience: ordered but delivery never received. I report it (lost packages happen!), they offer me to send the package back or a refund, I can choose! I ask for a new shipment... but I receive an email in the evening that validates a refund... so I'm back to square one after waiting 3 weeks and without them even respecting my choices. Not very professional. UPDATE: commercial gesture offered to compensate => I'm changing my bill, thank you.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please accept our apologies for the error concerning your order. We are taking it into account so that it doesn't happen again. We remain at your disposal to discuss this matter. Have a nice day, Elise, C-MonEtiquette
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Vic L.
Rating: 4 out of 5
Super labels match the description
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Have a nice day and best wishes for the New Year! ???? Elise, C-MonEtiquette
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