The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have not received the stickers that I ordered in time to prepare the bags of goodies for my children's birthday. This is the second time this has happened to me.
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Response from Petit-Fernand
Good morning, We are sorry to read your message. After our email conversation, I confirm the refund of your labels. We remain available for whatever you need. Good day, Camille Petit-Fernand
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Vitiello C.
Rating: 4 out of 5
Although I had a problem with the courier (it didn't arrive) they were very kind to resend the package at their expense.. and they immediately responded to my emails...
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Response from Petit-Fernand
Good morning Carmela, We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
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Axelle.D
Rating: 2 out of 5
I ordered 2 bottles and one broke not even 2 days later (lid)... For the price I'm still disgusted.
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Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Boselli F.
Rating: 4 out of 5
Quick delivery great products
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Response from Petit-Fernand
Good morning Francesca, Thank you for the wonderful feedback! We are here to continue to surprise you! ?? Regards, Chiara, Petit-Fernand
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Claudine S.
Rating: 4 out of 5
Practical and efficient.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
Package not received
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Response from Petit-Fernand
Hello, We are very sorry about this delivery incident. As per our email exchanges, we have reshipped your order. We look forward to hearing from you :) Have a nice day, Camille C-MonEtiquette
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Client
Rating: 4 out of 5
good product, fast and careful delivery
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Response from Petit-Fernand
Hello, thank you very much for your feedback! It's a pleasure to see that you like our products? Have a nice day, Camille C-MonEtiquette
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Arberesha M.
Rating: 1 out of 5
I still haven't received my order, I don't know what happened. I placed the order on November 13 and still haven't received it.
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We have just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Kate
Rating: 4 out of 5
I had already ordered these labels, always of good quality, I just regretted the choice of patterns that remains very childish I was looking for a wink to the sewing.
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Response from Petit-Fernand
Hello , Thank you for your feedback. We already offer this type of pattern. You'll find them right here: https://www.c-monetiquette.fr/etiquettes-thermocollantes-couture-creation. Have a nice day, Elise, C-MonEtiquette
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Gomes M.
Rating: 1 out of 5
I will never buy from you again orders have arrived
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Response from Petit-Fernand
Hello, We're sorry to read your review. We'll be in touch to help you as best we can. Have a nice day, Elise, C-MonEtiquette
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ELENA
Rating: 1 out of 5
I never received the goods
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Response from Petit-Fernand
Good morning Elena, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
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Roman K.
Rating: 1 out of 5
Just because they use terrible Chronopost, deliver the shipments incorrectly and the only response we got - "sorry".
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Response from Petit-Fernand
Hello, your order has been successfully sent to the specified address. Unfortunately, we are not dependent on Chronopost and are not responsible for the problem if the delivery company decides to deliver your order to another location. So we are indeed sincerely sorry. You can refuse the delivery so that it is returned to us. We can then resend your order if you wish. Have a nice day, Elise, EsIstMeins
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Ruth V.
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Thank you very much for your email. We have already dealt with your complaint by e-mail and have resent your order. We hope you like it. Have a nice day, Elise, C-MonEtiquette
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Serge S.
Rating: 4 out of 5
AESTHETICS AND PRACTICALITY
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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GARAGE G.
Rating: 1 out of 5
I never got what I paid for.
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Response from Petit-Fernand
Good morning, We are very sorry, Our customer service has contacted you to help you. Chiara, Petit-Fernand ??
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Mme L.
Rating: 4 out of 5
I love straw bottles. Waterproof, keeps cool and washes well. My only disappointment is that the writing on the bottle is not aligned with the cap on one of the bottles. Too bad
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Response from Petit-Fernand
Hello, Thank you for your comment which makes us very happy. We invite you to contact us so that we can help you in the best possible way.???? Have a nice day, Elise, C-MonEtiquette
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MT
Rating: 2 out of 5
The product never arrived. I contacted them after three wks and they did respond quickly offering to resend or full refund. I received a full refund.
Response from Petit-Fernand
Hi Maria, Thank you for your feedback. We apologize for the inconvenience caused by the delay in receiving your product. We're glad to hear that our customer service was able to assist you with a full refund. If you have any further questions or need assistance, please feel free to reach out. ?? Chiara, Petit-Fernand
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Cécile G.
Rating: 1 out of 5
I followed all the instructions and after the first wash and dry, everything came off.
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Response from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Pappada M.
Rating: 1 out of 5
I did not receive them
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Response from Petit-Fernand
Dear Maria Antonella, Our team has arranged to send you a new order at our expense, we hope it will arrive soon ?? Chiara, Petit-Fernand
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client
Rating: 4 out of 5
Very fast delivery, very quick and easy to fit too, cool label personalization, we'll have to wait and see how they hold up over time.
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Response from Petit-Fernand
Hello, Thank you for your comment, which makes us very happy. ?? Have a nice day, Elise, C-MonEtiquette
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Caroline L.
Rating: 4 out of 5
The products are really good, but it's a shame the fees are so high.
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Response from Petit-Fernand
Hello, Thank you so much for your positive review! Have a nice day, ? Elise, C-MonEtiquette
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Naima E.
Rating: 4 out of 5
Good product. But slow delivery.
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Response from Petit-Fernand
Hello, Thank you for your comment, which makes us very happy. ?? Have a nice day, Elise, C-MonEtiquette
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Marion D.
Rating: 4 out of 5
After ordering on the site, I hadn't received my labels, but customer service sent me back the book of labels at their expense, which I received a few days later. I'm very happy with the service.
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. We're always here to help you in any way we can. ?? Have a nice day, Elise, C-MonEtiquette
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carole
Rating: 2 out of 5
I ordered two bottles and labels for my son's first day of school. The bottle with the spout is fine, and the labels are as described. However, the bottle with a straw is a failure. It leaks all the time and has to be upright all the time. Don't think about putting it loose in your bag or your child's bag, as the whole thing will get soaked. I'm extremely disappointed. As a result, it's unusable for the purpose I had in mind (carrying it to school every day). I regret my purchase!
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our bottles are specially designed not to leak. It is therefore not normal for yours to leak. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Elise, C-MonEtiquette
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Iman A.
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Anne-Christin H.
Rating: 2 out of 5
Order was not complete. No availability by phone and no response to emails!
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are very surprised to read your review as we did reply to your email on November 15th. We are always at your disposal. Have a nice day, Elise, EsIstMeins
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Marie A.
Rating: 4 out of 5
Fast shipping
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Response from Petit-Fernand
Hello, thank you for your feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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LN
Rating: 2 out of 5
Having ordered a kindergarten pack, I find that the labels are moderately well designed. For example, the clothing stickers are too large, while a large part of the surface is taken up by the image. It's often difficult to stick them on properly. But the worst thing is the number of messages you get after you buy! I've just unsubscribed from the mailing list and there's a text message. All that for a book of labels))) I won't do it again, that's for sure.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your purchase experience did not give you complete satisfaction. We take note of your comments and will pass them on to the relevant departments. Have a nice day, Elise, c-MonEtiquette
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Laura S.
Rating: 1 out of 5
I haven't received my labels! The money is of course deducted from my account but still no labels! Really disappointed!
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Response from Petit-Fernand
Hello, according to your tracking number, your order has already been delivered to your relay point on 12/11/2024. We invite you to contact your relay point. Have a nice day, Elise, C-MonEtiquette
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Emma S.
Rating: 1 out of 5
I just wanted to give you some feedback on my recent order. One of the lunch boxes arrived with a broken clip !! This is extremely disappointing. Your product as a whole is disappointing. I was sad to find it is all cheap plastic with cheap stickers. I will not be ordering again and quite frankly I feel extremely ripped off and will be leaving a review to warn others! The lunchboxes and snack boxes are flimsy and the labels are cheap stick on one some of which were not even on straight and had air bubbles. DO NOT WASTE YOUR MONEY. The quality of other brands I have ordered from such as Bento far outweighs this brand. Petit Ferdinand are charging for plastic with stickers! I could have done this myself with a label maker and plastic Tupperware. Absolute rip off. From a very disappointed customer.
Response from Petit-Fernand
Hi Emma, Thank you for reaching out and sharing your feedback with us. I'm truly sorry to hear that one of your lunch boxes arrived with a broken clip, but rest assured, our customer service team has already sent you a replacement for that clip. We want to make sure you're satisfied with your purchase! Regarding your comments on the quality of our products, we appreciate your perspective. However, I'd like to point out that we strive to be transparent about the materials used in our items. All details, including the materials and style, are clearly listed on our website, along with images so you know exactly what to expect. We aim for a blend of functionality and fun, and we're proud of our designs! Furthermore, each brand has its own unique flair! We truly value your feedback as it helps us improve. Thank you for your time, and we hope to have the opportunity to serve you better in the future. Best regards, Chiara Petit-Fernand
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Sabrina
Rating: 2 out of 5
I haven't received them yet it's been more than 10 days.
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Response from Petit-Fernand
Hello, Thank you for your feedback. Our customer service has sent you a reply informing you that, according to the tracking of your order, your package was dropped off at your relay point on 08/11. We hope you will be fully satisfied with this reply. Have a nice day, Elise, C-MonEtiquette
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Anne-Claire S.
Rating: 4 out of 5
Labels are easy to prepare and can be delivered quickly. However, the labels wash out.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to send us a review. Please don't hesitate to send us photos so that we can help you. ?? Have a nice day, Elise, C-MonEtiquette
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Klara
Rating: 4 out of 5
Very pretty and practical products. And the water bottles seem very sturdy. To be seen in time.
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Victoria
Rating: 2 out of 5
Clothes labels come off in the wash.. followed instructions precisely. It's unfortunate but they stay on my child's water bottle so not completely useless. Expected better.
Response from Petit-Fernand
Hello Victoria, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
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Giorgia B.
Rating: 4 out of 5
Very pretty and durable clothing labels. They seem to withstand washing. Bright colors and label texture well defined . Shipping times.a little too long
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Response from Petit-Fernand
Good morning Giorgia, Every message from you fills us with joy! We thank you for always choosing Petit-Fernand! ?? Love, Chiara, Petit-Fernand
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maya
Rating: 4 out of 5
I've been using it for a while and I think they're well made. A little thicker would be perfect.
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Response from Petit-Fernand
Hello, Thank you for your message. We are delighted to read your opinion? Have a nice day, Camille C-MonEtiquette
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Munith
Rating: 4 out of 5
Ohhh this is a very quite online shop, for real! My daughter each year asks me to buy something here because there are lots of things for her that she can use in kindergarten or while she is on etxra tuition. Delivery here is fast, you just add to the cart everything you want to buy and then issue an order. We've got a parcel within one week or something but everything depends on your location. Bottles with straws, kindergarten packs, nursery packs - everything can be bought here.
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback. Your trust is the greatest gift you can give us. ???? Have a lovely day, Elise, C-MonEtiquette
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Gaetan C.
Rating: 4 out of 5
Fast, simple and comprehensive response!
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Ely
Rating: 4 out of 5
As before all as requested I feel sorry for them they sent hundreds of labels of others to me and I had to throw them.all
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Response from Petit-Fernand
Good morning Ely. We appreciate your positive message! We look forward to serving you again! ?? Thank you, Clare, Petit-Fernand
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Seglia V.
Rating: 4 out of 5
Great labels that stick with iron resist the many washes Beautiful custom lunch box great material that doesn't smell like plastic
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Response from Petit-Fernand
Good morning Valentina, Your opinion is very important to us! Thank you for your continued support! ?? Best regards, Chiara, Petit-Fernand
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