Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Many nice possibilities to design the soakers, also hold well on the clothes, for the quantity and in the offer price top, plus a few extra stickers (thanks??) great, but the production takes a little longer compared to others, they are a little more difficult to remove and sometimes some of the glossy coating comes off all around when peeling off
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Response from Petit-Fernand
Hello, Thank you very much for your wonderful review! We are very pleased that you are satisfied with our product and service. Your positive feedback really means a lot to us and motivates us to continue to do our best to provide you with the best experience. ?? Have a nice day, Elise, EsIstMeins
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Justine B.
Rating: 4 out of 5
Very nice labels. A bit of trouble to detach them without damaging them. They remained stuck after machine washing.
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. Please do not hesitate to contact us if your labels are very difficult to detach. We'd be delighted to help. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Margaux
Rating: 4 out of 5
The labels are beautiful but unfortunately my parcel arrived all wet because of the rain, so the labels aren't as "flat" as they should be. I hope they will stick well in time.
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Stéphanie G.
Rating: 1 out of 5
I still haven't received my order and yet I paid for fast shipping!!!! Too late now because my daughter has gone on a trip without her name tags !!!!!!!
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Response from Petit-Fernand
Hello Stéphanie, We are very sorry for the delay in delivery. Following your exchange with our Customer Service, we hope that the proposed solution is satisfactory for you? We remain available should you need us. Have a nice day, Camille C-MonEtiquette
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Rebecca R.
Rating: 1 out of 5
They sent me someone else's stickers. The replacement ones seem fine but they arrived about 3 weeks after I ordered them. I needed them for a children's camp and they didn't arrive in time. I would not expect a small simple order to take 3 weeks. Polite customer service but no refund or discount was offered. Dissatisfied customer.
Response from Petit-Fernand
Hi Rebecca, We sincerely apologize again for the mix-up with your order and the delay in delivery. We understand the inconvenience this caused, especially with the timing for the children's camp. While we're glad the replacement arrived, we truly appreciate your feedback and will work on improving our service. Please contact us directly via email so that we can provide you a bettere experience for the future. Unfortunately, we do not have all the order details here. Chiara, Petit-Fernand
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Aline C.
Rating: 1 out of 5
Disappointed with the labels which are very hard to remove, and come off the garment after 2 washes. First time for me for the attractive price but disappointed.
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Response from Petit-Fernand
Hello Aline, We've just contacted you by phone and email. Your labels shouldn't be so difficult to remove from their liner. Replacement labels are already in production! ?? Have a nice day, Camille C-MonEtiquette
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France T.
Rating: 4 out of 5
Nice labels, but they sometimes peel off after washing
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Laura
Rating: 2 out of 5
I am leaving a very mixed review. I Have used the Company many times to order both the iron-on clothing labels and stick-on shoe labels. Although delivery has been on slow side I have always been very happy with product quality. However, I placed an order approx 3 weeks ago now and it still hasn't arrived. I had a text from a lady in Manchester 10 days ago saying that she had been sent my order with (of course) my childrens name visible and my phone number (surely a GDPR breach?). When I called Petit Fernand to ask what was going on (about 7 days ago) they seemed to know about the problem already. They apologised and offered to repost my labels (which have still not arrived) and they did also offer me a discount code for the future. This morning I received an envelope from Petit Fernand.... containing someone elses labels!!! The Company currently seem to be experiencing a multiple shipping failure and breach of GDPR. And if so, why did they not contact me upon realising the problem
Response from Petit-Fernand
Dear Laura, Thank you for taking the time to share your feedback regarding your recent experience with Petit Fernand. We sincerely apologize for the inconveniences you have faced, and we appreciate your understanding as we work to resolve these issues. We want to assure you that as soon as we were made aware of the mix-up with the labels, we took immediate action to resend your correct order. We understand that errors can occur, and we are truly sorry for any frustration this has caused you. We understand that the delay in receiving your order and the mix-up with someone else's labels have been disappointing. We strive for high standards in our service and are actively working to rectify these issues to prevent them from happening in the future. Once again, we apologize for any inconvenience you have experienced and appreciate your patience as we address these matters. If you have any further questions or concerns, please do not hesitate to reach out to us. Best regards, Chiara, Petit-Fernand ??
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Aurélie D.
Rating: 1 out of 5
Backpack strap lacks sturdy, comfortable straps for kindergarten children
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Response from Petit-Fernand
Hello Aurélie, Your feedback is extremely important to us! That's why we've just contacted you by phone and email to understand the problem you're experiencing with your bag. Have a nice day, Camille C-MonEtiquette
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Marie
Rating: 1 out of 5
I did not receive my order :(
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Response from Petit-Fernand
Dear Marie, I've just left you a voicemail to help you. Please call us back. Beautiful day, Sandra C-MonEtiquette
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A.
Rating: 4 out of 5
All perfect!
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Response from Petit-Fernand
Good morning Alessandra, Your opinion is very important to us! Thank you for your continued support! ?? Best regards, Chiara, Petit-Fernand
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Marie-Jeanne A.
Rating: 4 out of 5
Very happy with the models ordered
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Lionel F.
Rating: 1 out of 5
Very good labels despite the high price, but the customs clearance fees are very expensive and not stipulated in the sale.
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Response from Petit-Fernand
Hello Lionel, The costs are covered by C-MonEtiquette. Please send us your invoice, and we'll deal with the problem as soon as possible. I wish you a very nice day, and a big thank you for your trust. See you soon, Sandra C-MonEtiquette
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Grazia M.
Rating: 4 out of 5
After the package was lost in the first shipment, the company came through for me by sending me a second package which I received regularly. I am very satisfied with the product, I think I will recommend it and make other purchases in the future.
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Response from Petit-Fernand
Good morning Grace, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels. However, we would like to let you know that we have not received any complaints from you regarding the second order we sent you free of charge. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?
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Mélanie P.
Rating: 4 out of 5
Very pretty labels. The animals on the labels help children who can't read to find their things. The labels fit very well on the objects.
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M.u.
Rating: 2 out of 5
In the first wash in the washing machine (cold water and normal program) the labels have gone on several garments of different fabrics. I followed the instructions, but they did not give me a good result. I don't give them one star because they are nice and arrived well but the quality of the glue is not what I expected.
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Response from Petit-Fernand
Hello We appreciate your message. We really appreciate it when customers give us feedback. It is not normal for them to peel off, could you please contact us by email so we can help you? Regards, Sandra from Petit-Fernand
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Laura B.
Rating: 2 out of 5
My child's first name on the gourd comes off after 3 weeks of use. Yet it hasn't been machine-washed, only washed under water without a sponge!!!! I don't recommend
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Response from Petit-Fernand
Dear Laura, I've just sent you an email about the printing problem. I assure you, it's a quality anomaly. Have a good Monday? Sandra C-MonEtiquette
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Spiritu A.
Rating: 4 out of 5
So far so good, 9-month-old baby drinks well from this gourd/straw. Positive point: aspiration is not difficult Negative point: 1-Not suitable for the dishwasher (it's a detail, for me it doesn't bother me because I wash everything by hand) 2- does not exist with handles
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Sarah F.
Rating: 4 out of 5
Delivery times are lengthy but that's likely because of Brexit!
Response from Petit-Fernand
Hi Sarah! We're overjoyed to hear your positive thoughts! Thank you for choosing us! ?? Warmly, Chiara, Petit-Fernand
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Javier
Rating: 4 out of 5
The first order was lost, but they quickly managed the second.
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Response from Petit-Fernand
Hi Javier, Thank you very much for sharing your opinion. Regards, Sandra de Petit-Fernand
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Nora
Rating: 1 out of 5
I have not received my order and no explanation has been given to me. Please I request a refund of my money.
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Response from Petit-Fernand
Hi Nora, We are sorry to hear that you have not received your order yet. We have just contacted you to help you as soon as possible ! Good morning, Camille Petit-Fernand
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Luca P.
Rating: 1 out of 5
I never received the labels and the service department never replied I will not buy again, little seriousness.
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Response from Petit-Fernand
Good morning Luca, Thank you for sharing your feedback. We are sorry to learn of your dissatisfaction regarding the labels and customer service. However, we would like to point out that we have not received any complaints from you. It is crucial for us to ensure the highest satisfaction of our customers. Therefore, we will contact you directly to better understand the situation and find an appropriate solution. We thank you, Chiara, Petit-Fernand ?
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Francoise T.
Rating: 4 out of 5
Well, I can do better.
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Response from Petit-Fernand
Hello Françoise, Thank you for sharing your opinion. We remain available by e-mail or telephone to discuss your recommendations with you. It's thanks to you that we can give the best of ourselves! ?? Have a nice day, Camille C-MonEtiquette
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Eva
Rating: 4 out of 5
I'm used to ordering from this site, but this time I'm having a lot of trouble peeling the labels off the backing, it's really not like usual. Maybe it's a defect, I don't know.
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty! We've contacted you to help :) Beautiful day, Camille C-MonEtiquette
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Severine
Rating: 2 out of 5
I ordered two pouches, one blue which is gorgeous with pretty patterns and writing. And a second one in beige. The color is dull and the writing is hardly noticeable.
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Response from Petit-Fernand
Hello Séverine, It is indeed not normal that your second bag is not as legible as your blue bag. We are very sorry about this. We have just contacted you by e-mail and by phone to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Marie F.
Rating: 1 out of 5
Clothing labels are much too big. Read the glue on the labels.
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Response from Petit-Fernand
Hello Marie, Thank you for sharing your opinion. We have just contacted you to help you :) In fact, the labels you have chosen are iron-on and are applied directly to the fabric with an iron. Our self-adhesive garment labels can be applied to the labels on your garments. We remain available to help you. Have a nice day, Camille C-MonEtiquette
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Smog
Rating: 2 out of 5
I ordered at the beginning of the year, and the labels never arrived. However, I received a pleasant customer service which offered me a re-delivery or a refund of the order. I opted for a re-delivery, and the labels just arrived today, although delivery was estimated between the 20th and the 25th. In short, a month to receive a few labels, a very slow and dubious service (depends no doubt on the services of the post office - free letter with no tracking).
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Response from Petit-Fernand
Hello, Thank you for your review. We are sorry for the delay in receiving your order and hope that they correspond to your expectations. Our Customer Service remains available to help you? Have a nice day, Camille C-MonEtiquette
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Typhaine
Rating: 1 out of 5
I used iron-on labels. Despite following the 8sec procedure under the iron, the labels come off with each machine wash. I've already ironed the labels twice, but to no avail.
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Response from Petit-Fernand
Hello Typhaine, Following our telephone conversation, we can confirm that we will be sending you replacement labels. ?? We are very sorry to hear about the problem with your batch of labels. Please accept our best wishes for your new labels! Have a nice day, Camille C-MonEtiquette
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E V.
Rating: 4 out of 5
Good-quality labels, but the instructions should clearly state at the beginning that the tags are to be glued to the clothing labels. Unfortunately, we didn't see this until the end of the gluing process, and the tags came unstuck.
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Response from Petit-Fernand
Hello, Thank you for your message? We'll do our best to bring this information to your attention! Have a nice day, Camille C-MonEtiquette
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Arnaud
Rating: 1 out of 5
I wanted iron-on labels, not labels on clothes.
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Response from Petit-Fernand
Hi Arnaud, I've just left you a voicemail to help you. You've ordered thermo labels, but we'll help you. Have a nice day,? Sandra C-MonEtiquette
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Laurie M.
Rating: 4 out of 5
Top as usual I've been ordering for 4 years and I'm still as happy as ever.
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Response from Petit-Fernand
Hello Laurie, Thank you so much for your loyalty? It's a pleasure to continue to satisfy you! Have a nice day, Camille C-MonEtiquette
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Beton J.
Rating: 1 out of 5
I bought 100 self-adhesive labels, they come off in the wash, poor quality, disappointed, don't recommend.
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Response from Petit-Fernand
Hello Jean Louis, It's not normal for your labels to come off when they're washed. Our products are designed to withstand machines up to 60°C. Unfortunately, we don't have enough information to help you. We therefore recommend that you contact our customer service department with your order number so that we can provide you with a solution :) Have a nice day, Camille C-MonEtiquette
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Gwennaelle C.
Rating: 4 out of 5
Impeccable customer service. I had a few problems with my last order, they got back to me very quickly and found a solution. Thank you very much.
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Response from Petit-Fernand
Hello, Thank you for taking the time to send us your feedback. As you may have noticed in the past, it's not normal for our labels to be so difficult to remove and not to stand up to washing. They are designed to withstand washing and drying at up to 60°. We hope that the labels we send you will meet your expectations this time :) Have a nice day, Camille C-MonEtiquette
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Audrey J.
Rating: 4 out of 5
It's very practical for clothes and school stuff. It prevents children from making mistakes. The quote is very well done. It would just miss a little more choice of drawings. The delivery time is respected. I'd recommend it.
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Response from Petit-Fernand
Hi Audrey, What a pleasure to read your review! Thank you so much for your positive feedback, it pushes us to give our best every time. ?? Beautiful day, Camille C-MonEtiquette
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Nathalie L.
Rating: 2 out of 5
Hello, I think the design is really nice, but I'm a bit disappointed because when I washed my daughter's clothes, a lot of the labels didn't stick. I waited more than 48 hours and they didn't stick directly on the fabric.
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Response from Petit-Fernand
Hello Nathalie, Following our telephone conversation, we can confirm that your replacement labels will be sent to you. It's not normal for your labels to come off like this :) Have a nice day, Camille C-MonEtiquette
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Denis S.
Rating: 4 out of 5
Fast, quality service
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Response from Petit-Fernand
Hello Denis, We're delighted to be living up to your expectations! ?? Have a nice day, Camille C-MonEtiquette
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Stéphanie
Rating: 4 out of 5
Ordered two personalized water bottles. They're pretty and true to the description, but I don't think the color will stand up to knocks and scratches for long.
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Response from Petit-Fernand
Hello Stéphanie, Thank you very much for your feedback! Your satisfaction is our priority? Have a nice day, Camille C-MonEtiquette
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Sara A.
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello Sara, We are very sorry that your order did not arrive. We have contacted you by phone and email to offer you a solution as soon as possible :) Have a nice day, Camille C-MonEtiquette
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N.r.
Rating: 2 out of 5
The labels never arrived at my home. On the plus side: very responsive after-sales service! However, to return the labels by express delivery, I had to pay the 9.50 charge. I don't think it's my responsibility to pay the express shipping costs in order to receive the labels in time at my home. I have therefore requested a refund. I will not be ordering from this site again.
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Response from Petit-Fernand
Hello Noémie, Thank you for your feedback. We are very sorry about this delivery incident. As exchanged together, we could return your order at our expense with the same delivery method you had initially chosen. We're sorry that this solution didn't work out for you and hope to see you again when you place your next order? Have a nice day, Camille C-MonEtiquette
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Be
Rating: 1 out of 5
Stickers fall off after a week. I do not recommend for clothing.
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Response from Petit-Fernand
Hi, Sorry to read your message. Our labels are designed to withstand repeated washings. We have just contacted you via email to help you as soon as possible. Hello, Camille Petit-Fernand
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