The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
After an initial non-delivery of the gear, customer service was absolutely effective in offering me assistance and ensuring the proper and subsequent reshipment of the goods
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Response from Petit-Fernand
Hi Anna!!! Thank you for the great feedback! We are thrilled to have satisfied customers like you! ?? All the best, Chiara, Petit-Fernand
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af
Rating: 4 out of 5
Great products
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Response from Petit-Fernand
Hello ! We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
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Lisa M.
Rating: 1 out of 5
Despite following the manufacturer's directions for application, almost all of the thermoadhesive labels came off after not even one wash. Those applied to the objects, on the other hand, also withstood the dishwasher.
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Response from Petit-Fernand
Dear Lisa, Thank you for contacting us and we sincerely apologize for the inconvenience you experienced with the thermoadhesive labels. We would like to inform you that our customer service department will contact you as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ??
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Michelle
Rating: 1 out of 5
I never received my order.
Response from Petit-Fernand
Hello Michelle, We are sorry to hear that you haven't received your order. Our customer service team has already resent your order for free, and we hope you receive it soon. Thank you for your understanding! Chiara, Petit-Fernand ??
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Nadine L.
Rating: 4 out of 5
This is the 2nd time I've had labels made for my son. It's a pity, however, that I didn't have the option of writing his first name in white as I did on the 1st order, as this choice doesn't seem to exist any more! Production and delivery are very fast and the price is not excessive.
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Response from Petit-Fernand
Hello, thank you for your feedback. Since you chose a light background color for your labels, the bench as writing was not possible. Otherwise, your labels would have been illegible. ?? Have a nice day, Elise, C-MonEtiquette
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Funari P.
Rating: 4 out of 5
Very good material. Good performance and very nice to look at.
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Response from Petit-Fernand
Hi Paola!!! It means a lot to us to know that you are happy with our service! ?? Best wishes, Chiara, Petit-Fernand
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Esther
Rating: 1 out of 5
I ordered the labels in maroon and they arrived in phosphorescent pink. I have not been able to use them because I have a child. It was recommended to me by another mom but I am totally unhappy.
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Response from Petit-Fernand
Hi Esther, Thank you for leaving us a comment. We are sorry to hear that the labels you received do not correspond to what you ordered. We have just contacted you to help you with this situation :) Hello, Camille Petit-Fernand
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monica E.
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Dear Monica, Thank you for contacting us and we sincerely apologize for the inconvenience encountered . We would like to inform you that our customer service will contact you to assist you and resolve the situation. Clare, Petit-Fernand ?
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G.T.
Rating: 4 out of 5
Labels good, but lacked the paper to iron them on (which is usually included). The material of the ironing ones is different than last year, but so far it seems to resist washing and the dryer just as well.
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Response from Petit-Fernand
Thank you for the positive feedback! We are always striving to improve. ?? Clare, Petit-Fernand
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olivier C.
Rating: 4 out of 5
very satisfied with my practical and useful order
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Response from Petit-Fernand
Hello, Thank you so much for your feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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Jeanne
Rating: 4 out of 5
Plenty of choices and a great time talking with my son to create his ideal visual!
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Response from Petit-Fernand
Hello, We're delighted that your son was able to personalize his visual to his taste. ?? Have a nice day, Elise, C-MonEtiquette
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IsaJoly
Rating: 4 out of 5
It's a good experience to have a personalized label to make it easier to find your child's things when you pick them up from nursery or school.
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Response from Petit-Fernand
Hello, Thank you so much for taking the time to put some glitter in our eyes! ?? Beautiful day to you, Elise, C-MonEtiquette
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Le C.
Rating: 4 out of 5
Thank you very much
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Lydie F.
Rating: 1 out of 5
Gourd bought for my 18-month-old baby ... When turning the gourd upside down, all the water flows out through the small air hole ... Supporting video... it's not normal... at what time of day do you make water bottles like that for a child ??????? extremely disappointed
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Response from Petit-Fernand
Hello, We're sorry to hear about your opinion. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
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Lena
Rating: 4 out of 5
Unfortunately, one of two bottles was leaking. Customer service responded quickly and sent us a new bottle cap straight away. Now nothing is leaking any more. I hope it stays that way
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Response from Petit-Fernand
Hello, we are always here to help you in the best possible way. Have a nice day, Elise, EsIstMeins
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Giorgia P.
Rating: 1 out of 5
At the first wash the labels are peeling off I request a refund
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Response from Petit-Fernand
Dear Giorgia, We sincerely apologize for the inconvenience you have experienced. Please be advised that our customer service department will be in touch with you as soon as possible to provide you with the necessary assistance. We thank you for your patience. Clare, Petit-Fernand
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C.
Rating: 4 out of 5
The products I purchased are great, good quality, beautiful and practical, but the shipping service through SEUR, a horror. It has taken me a month to ship, a month! and in the end I had to do it again from scratch because my product was left in limbo. The rest, perfect.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us your feedback. We are delighted to see that our products meet your expectations. We regret, however, that the delivery was difficult. See you soon for your next order! Have a nice day, Elise, Petit-Fernand
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Manuel
Rating: 4 out of 5
Lots of choice Excellent quality of labels Thank you!
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Response from Petit-Fernand
Good morning Michela, Your review really makes us happy! Thank you from the bottom of our hearts! ?? Chiara, Petit-Fernand
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Alice
Rating: 4 out of 5
Great products, we've already ordered several times only problem, with the rain, a bubble wrap would have been better as the pages were a bit folded and damp.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to put some glitter in our eyes! ?? Please don't hesitate to contact us so that we can find a solution for you. Have a nice day, Elise, C-MonEtiquette
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Galli M.
Rating: 4 out of 5
Fast delivery.
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Response from Petit-Fernand
Good morning Michela! We are thrilled to hear that you had a great experience! Thank you for sharing! ?? Best regards, Chiara, Petit-Fernand
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Carolina S.
Rating: 4 out of 5
Labels as pictured and durable
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Andrea D.
Rating: 1 out of 5
I bought labels to put on my daughter's clothes when she started nursery last week. I ordered iron-on labels because they were supposed to wash better. But after a first wash at 30 degrees, I already have labels that are coming off the clothes. I don't recommend them at all, I'm very disappointed. Too much work to start all over again with another product.
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Response from Petit-Fernand
Hello, We're sorry to hear that our labels don't meet your expectations. We invite you to contact us so that we can help you as best we can. Have a nice day, Elise, C-MontEtiquette
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Tomasi A.
Rating: 4 out of 5
Very beautiful and durable stickers
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Andre
Rating: 2 out of 5
Always bought from here. But this time the quality of the iron on labels is different, not nearly as good as previous years (first started buying in 2018). They even look different as there is more of a sheen, suffice to say they didn't stay on the clothing for long. First wash and they started to peel off.
Response from Petit-Fernand
Hello, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand
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Cristina
Rating: 1 out of 5
I bought 2 sticker kits to mark my children's school clothes. I followed the instructions, however the stickers have all been falling off. I feel cheated.
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Response from Petit-Fernand
Hello, We are sorry to hear about the problem with your order. We have just contacted you for more information. Have a nice day, Elise, Petit-Fernand
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Locatelli L.
Rating: 2 out of 5
The product is great but the service is bad. For the second time, for the second order, my purchase was not delivered and I had to ask for a second shipment
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Response from Petit-Fernand
Dear Luke, We are truly sorry for the negative experience you had with our service. We understand how frustrating it can be to deal with delivery delays, and we would like to assure you that this situation is not our fault. To try to remedy this, we have already sent you a new order at no charge. We hope that this time everything will go smoothly and that the product can reach you as soon as possible. We thank you for your patience and understanding. If you have any further questions or need assistance, please do not hesitate to contact us. Chiara, Petit-Fernand
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susan D.
Rating: 1 out of 5
Unfortunately everyone I have used have come loose or fallen off in the washing machine
Response from Petit-Fernand
Dear Susan, Thank you for contacting us! Our dedicated customer service team will reach out to you shortly to provide the assistance you need. Sincerely, Chiara Petit-Fernand
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giovanna P.
Rating: 4 out of 5
The product ordered matched the description and met my expectations. A little bit long waiting time
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Invité
Rating: 1 out of 5
I requested the shipment of a cap since it had not been shipped in the first order. It never arrived .
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Response from Petit-Fernand
Dear Federica, Thank you for your communication and we sincerely apologize for the inconvenience regarding the cap shipment. We are already working to send a new cap, as we are keen to ensure your satisfaction. Unfortunately, the delivery problems are beyond our control, but we are doing our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Enigma
Rating: 4 out of 5
Great products and great customer service. Unfortunately having purchased in the early school term the shipping was delayed about two weeks.
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CANTILENA D.
Rating: 1 out of 5
Zero stars cannot be given, but the one you deserve. Labels never arrived. Never again will I purchase anything from you.
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Response from Petit-Fernand
Good morning Dario, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
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Valentina S.
Rating: 4 out of 5
Really helpful, attentive and supportive customer service/post sales!!! We had some problems with delivery, but we were always supported and found a solution in our favor. Super recommended!
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Miss L.
Rating: 4 out of 5
Great product as described. Lots of designs to choose from. Delivery took a long time but was within the window advised.
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Michaela P.
Rating: 1 out of 5
I have still not received my order and this is the second time it has allegedly been sent!
Response from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your order yet. Please be assured that our customer service team will reach out to you shortly to make sure you've received your order and to resolve any issues. Thank you for your patience. Kind regards, Chiara, Petit-Fernand
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La S.
Rating: 4 out of 5
Shipping times and modes to be improved. Customer service answers not too relevant.
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Nadine D.
Rating: 4 out of 5
Quick delivery, easy to place in linen and well explained.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Lynda R.
Rating: 1 out of 5
I did not receive my order of 1/10/2025 I have no news.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Ottavia V.
Rating: 1 out of 5
I never received the product
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Response from Petit-Fernand
Dear Octavia, We apologize for the possible inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Chiara, Petit-Fernand
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Sabina C.
Rating: 1 out of 5
I never received the order. Too bad because I have been a customer for years
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Response from Petit-Fernand
Good morning Sabrina, we apologize for the inconvenience you have experienced. We are pleased to inform you that our customer service department will take action to contact you and provide the necessary assistance. We thank you for your patience and cooperation. Clare, Petit-Fernand
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Sorrenti M.
Rating: 1 out of 5
I haven't received my order yet
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Response from Petit-Fernand
Good morning Maria Chiara, we regret the inconvenience encountered. We would like to assure you that our customer service team will contact you as soon as possible to resolve your problem. Thank you for your understanding and patience. Chiara, Petit-Fernand
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