Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello, It's a pleasure to read your message. Thank you for choosing us. Beautiful day, Elise, C-MonEtiquette
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Damien D.
Rating: 4 out of 5
Good quality and choice of motifs. A bit of a shame that the labels aren't smaller, because for children it's coarse on the clothes. More copies in smaller format would be perfect.
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Response from Petit-Fernand
Hello, Thank you for your feedback. We have taken note of your comment and will pass it on to our teams. Have a nice day, Elise, C-MonEtiquette
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Axelle B.
Rating: 1 out of 5
I receive an e-mail asking for my opinion, but more than 20 days after ordering (priority shipping) I still haven't received it... My daughter will now return to school without her water bottle, Lunch box and labelled clothes...
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Response from Petit-Fernand
Hello, We are very sorry, your order is currently being delivered by the carrier. We have just set up a refund for your delivery costs. Have a nice day, Elise, C-MonEtiquette
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Lara
Rating: 4 out of 5
The labels are really very nice and the price is good. However, although I followed the instructions, some came off slightly after a few washes
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Response from Petit-Fernand
Good morning, We are so glad you enjoyed your purchase! Your satisfaction means a lot to us! ?? Regards, Chiara, Petit-Fernand
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Marianna
Rating: 4 out of 5
The labels did not arrive but I was quickly given a refund. I appreciate the fairness.
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Response from Petit-Fernand
Buongirno, Your support inspires us every day! We thank you for your kind words! ?? Cordially, Chiara, Petit-Fernand
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Julie
Rating: 1 out of 5
I ordered 3 gourds on December 20. It's January 03 and I still haven't received anything... So my Christmas presents have been missed. On your website you guarantee delivery in 2 to 4 days. That's a long way from the 15 days it took me...
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Response from Petit-Fernand
Hello, We apologize for the inconvenience. However, the postal service was very disrupted at the end of this busy year, with two public holidays. Nevertheless, your order had been returned to us by Chronopost, which is unfortunately out of our hands. What's more, according to your tracking number, your order was already delivered on January 03 to the relay point you selected. Have a nice day, Elise, C-MonEtiquette
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Katharine T.
Rating: 1 out of 5
I ordered clothing stickers for my kid's uniform as they came up first on a Google search. They took ages to arrive from France (which I hadn't realised despite the company name) and were way too big to fit on his clothing labels. They have washed off after one wash. Absolutely useless and were expensive too.
Response from Petit-Fernand
Hello, Thank you for reaching out to us! We are really sorry to hear that. Order number was not provided when writing the feedback, please contact our customer service so that we can assist you as soon as possible! Best regards, Chiara Petit-Fernand ??
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Palumbo D.
Rating: 1 out of 5
I placed the first order of labels and it never arrived,I wrote to get it back and again received nothing,a tease ,never again
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Response from Petit-Fernand
Dear Daniela, We apologize for the inconvenience you encountered. we are surprised to read your feedback as we have already sent you a free order. Also, we did not find any complaint on your behalf as a result of the free referral we made to you. Don't worry, our customer service team will contact you shortly to assist you in resolving this situation. Clare, Petit-Fernand ??
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Sylvie G.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We are sorry to read your message. We hope, however, that the solutions we have proposed by e-mail will help you :) Have a nice day, Camille C-MonEtiquette
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Cazenave
Rating: 4 out of 5
The gourd is beautiful and very practical! However, I'm a little disappointed by the color of the lid, which is more salmon pink than orange (as seen on the site).
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Response from Petit-Fernand
Thank you for sharing your opinion! Your feedback helps us to improve? Have a nice day, Camille C-MonEtiquette
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Maria M.
Rating: 1 out of 5
I never received the product.
Response from Petit-Fernand
Hello, We are very sorry for that?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Chiara, Petit-Fernand ??
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Bourgatte
Rating: 4 out of 5
Product satisfaction... very nice.
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Response from Petit-Fernand
Hello, thank you very much for your feedback! It's a pleasure to see that you like our products? Have a nice day, Camille C-MonEtiquette
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Priscillia S.
Rating: 4 out of 5
Always responsive and competent. Nice label and choice of personalization. Would recommend
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Response from Petit-Fernand
Hello, thank you for your loyalty? We hope to see you again for a future order? Have a nice day, Camille C-MonEtiquette
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Marlyse
Rating: 4 out of 5
Really easy-to-use site. And very practical concept for personalizing objects. I am satisfied with my order.
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Response from Petit-Fernand
Hello, The entire C-MonEtiquette team would like to thank you for your message. We are delighted that our products and our site meet your expectations? Have a nice day, Camille C-MonEtiquette
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Rh
Rating: 1 out of 5
Order has not yet arrived
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Response from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Guillemain A.
Rating: 1 out of 5
Very expensive for the quantity and quality offered: 2 sheets and bland colors! Avoid
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Response from Petit-Fernand
Hello, Thank you for your feedback. It's up to the customer to choose the quantity of labels he wants. For quality, please send us a photo so that we can better understand the problem. Have a nice day, Elise, C-MonEtiquette
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused.
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Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ? Chiara, Petit-Fernand
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Andrea D.
Rating: 1 out of 5
I purchased a new school uniform in late July 2024 for my daughter to begin her studies at a secondary Grammar school in September 2024. Despite careful adherence to the washing instructions (30 degrees and delicate cycle), the uniform stickers have begun to peel and detach within a mere three months. I contacted the company to express my disappointment. Instead of a sincere apology, I was offered a measly 20% discount on additional purchases. This response is entirely unsatisfactory, as it does not address the fundamental issue of the product's poor quality. I expect a full refund for the defective uniform stickers and a sincere apology for the inconvenience and frustration caused. I do not recommend this product!
Response from Petit-Fernand
Hi Andrea, Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issues you've experienced with the uniform stickers. However, we must inform you that the warranty period has unfortunately expired, and we are unable to process a refund in this case. We did offer you a discount code as a gesture of goodwill, hoping it would help you with any future purchases. We encourage our customers to reach out to us promptly if they notice any problems with our products, as we are always here to assist. Please understand that while we strive to provide the best quality, we also rely on our customers to inform us of any issues as soon as they arise. We appreciate your understanding in this matter. Best regards ?? Chiara, Petit-Fernand
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Emilie
Rating: 4 out of 5
I am very satisfied with the labels ordered, very nice rendering.
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?????? A lovely day to you, Elise, C-MonEtiquette
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Kelya M.
Rating: 2 out of 5
Hello for 4 years that I order from them is the 1st time I have not received why I do not know ???
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Response from Petit-Fernand
Hello, according to your tracking number, your order has been returned to us. We have just sent you an email for more information. Have a nice day, Elise, C-MonEtiquette
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G.b.44
Rating: 1 out of 5
I was supposed to receive the labels on the 18th, but I got them on the 24th. Too late. The clothes had to be marked over the weekend so I went to the supermarket to buy white labels and wrote in pen. I've got a batch of labels I don't need and 30 bullets less in my account. An experience I won't repeat.
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Response from Petit-Fernand
Hello, We are sorry that your order arrived too late. Unfortunately, we have no influence on the postal service, which was disrupted during the holiday season. Have a nice day, Elise, C-MonEtiquette
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Sylvie L.
Rating: 4 out of 5
Nice design
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. ?????? Beautiful day to you, Elise, C-MonEtiquette
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Francesca T.
Rating: 1 out of 5
I placed an order that never arrived.
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Response from Petit-Fernand
Good morning Francesca, Thank you for sharing your feedback and we sincerely apologize for the inconvenience. We are really surprised to read your comment, as our customer service team has already been able to assist you via email, proposing several solutions regarding your order. We would like to emphasize that, as per your choice, we have already provided a refund. We encourage you to contact us again for further clarification or needs. We are always here to help you. Sincerely, Chiara, Petit-Fernand ?
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Jennifer D.
Rating: 1 out of 5
The bottles arrived broken and with the wrong personalization. They were sent back and one of them arrived without the straw. I asked for a refund but I had to pay for the bottle to be sent back!
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Response from Petit-Fernand
Hello, We're sorry for the inconvenience concerning your order and understand your dissatisfaction. We wish you all the best for the festive season. Elise C-MonEtiquette
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Christelle P.
Rating: 2 out of 5
Disappointed. Simple transparent sticker with patterns and badly stuck, too. Very dissatisfied.
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Response from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We take good note of your feedback. Have a nice day, Elise, C-MonEtiquette
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Mme V.
Rating: 1 out of 5
Still not received my order placed in early December for my granddaughter's Christmas No news of shipment I am very e. Anger
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Response from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order, it was available in your relay point since 13/12. It is now reported as withdrawn. We hope it meets your expectations? Have a nice day, Camille C-MonEtiquette
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Fräni
Rating: 4 out of 5
Nice layout Simple configuration Adhesives on objects hold great, on labels sometimes not over many washes Unfortunately long delivery time
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Response from Petit-Fernand
Hello, thank you very much for your comment. We are delighted to have you in our EsIstMeins family and look forward to your next order. Please write to us about your labels that are peeling off, we will be happy to help you? Have a nice day, Elise, EsIstMeins
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Rebecca A.
Rating: 1 out of 5
I still haven't received my order?!? Or the new order that was sent out as a replacement!!!
Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery. ?? The second shipment we made is on its way and will be delivered shortly. Kind regards, Camille Petit-Fernand
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Customer F.
Rating: 4 out of 5
Good product too slow shipping
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Response from Petit-Fernand
Good morning Fabiana, We are sorry for the slow shipping, we will do our best to improve this in the future. Thank you for your patience! ? Chiara, Petit-Fernand
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Aurelie
Rating: 2 out of 5
Disappointed... Stickers in the middle not centered once the gourd is closed. I expected a nicer result.
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Response from Petit-Fernand
Hello Aurélie, Thank you for contacting us. We're very sorry to hear about this incident with your gourd. To help you as much as possible, we have just contacted you by e-mail :) Have a nice day, ? Camille C-MonEtiquette
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Serena
Rating: 4 out of 5
Great product and attentive customer care. The first shipment did not arrive and they were able to send me a new replacement order in no time.
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Response from Petit-Fernand
Good morning Serena! ?? It is great to know that you are satisfied. Thank you for the confidence! ?? Chiara, Petit-Fernand
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Victoria E.
Rating: 1 out of 5
Bag ordered for my daughter's school, after a week the strap broke, I told them about it, since then I haven't had any return, nor any customer service. Poor quality and poor customer service.
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Response from Petit-Fernand
Hello, We're very sorry to hear about the problem with your bag. However, we did receive your message, to which we replied on the morning of 23/12, informing you of the return of a replacement item. Our customer service is available by telephone and e-mail from Monday to Friday, 9am to 5pm. We wish you good reception of your replacement item? Have a nice day, ? Camille C-MonEtiquette
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Pascaline R.
Rating: 1 out of 5
I've ordered from you several times before, but this time I'm really disappointed. I ordered quite a lot of labels and received notebooks with different labels mixed up each time. The ones you stick on your clothes and the others. When I'm going to use them, I'm going to have to be extra careful every time to make sure that they're really meant for clothes. Imagine that I'm wrong....my iron will be ruined. Unfortunately I don't think I'll be ordering from you again because it's too messy. Sorry but too risky. Kind regards
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Response from Petit-Fernand
Hello, Our labels are assembled in a booklet so that you can find all your labels in one place and avoid loss. We take care to name each label category to avoid any error when using your products. We're very sorry to hear that this may not be easy for you. However, we hope you enjoy our products. Have a nice day, ? Camille C-MonEtiquette
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Annie
Rating: 2 out of 5
Iron-on and self-adhesive labels are not clear enough. Very long delivery time despite the extra cost. Delivery announced on Monday received on Thursday. Too late.
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Response from Petit-Fernand
Hello, thank you very much for your feedback. ?? The self-adhesive and iron-on labels appear in two separate tabs on our website, and are also mentioned on the respective product description sheets. We have also just refunded your shipping costs. Happy holidays. ?????? Elise, C-MonEtiquette
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Parodi Y.
Rating: 2 out of 5
Very nice apparently , when the iron-on labels arrived I immediately used them. But on the first wash half the label came off. Sorry to hear that.
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you encountered problems with the labels. It is abnormal for them to come off if the instructions were followed correctly. We have just contacted you for more information. Have a good day, ?????? Elise, Petit-Fernand
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Christian B.
Rating: 4 out of 5
Good product. Labels appear to be of good quality. We'll have to see how they hold up over time. One small drawback: please be aware that heat-activated labels cannot be used on synthetic garments (down jackets, nylon anoraks, fleeces, etc.), as these fabrics cannot withstand the heat (ironing at maximum setting) required to attach the labels. Another drawback: delivery time too long.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We take note of your feedback and will pass it on to our team. Have a nice day, Elise, C-MonEtiquette
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Customer
Rating: 1 out of 5
Disappointed by the plasticized product. Not designed for branding on clothing. The information on the website is not clear.
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Response from Petit-Fernand
Hello, We're sorry to hear about your negative review. We have just contacted you to understand the problem you encountered. Have a nice day, Elise, C-MonEtiquette
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Carole P.
Rating: 1 out of 5
I am very disappointed. Received too late, delivery took too long. I don't need it anymore.
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Response from Petit-Fernand
Hello, We're sorry to hear about the delay in receiving your order. Unfortunately, we have no influence on the postal service. However, we hope you enjoy our products. ?????? We wish you a nice day. Elise, C-MonEtiquette
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Sunamita D.
Rating: 1 out of 5
Paguei mais de 9 euros pela entrega em 24hs meu produto foi chegar 4 dias depois e meu dinheiro não foi devolvido
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Response from Petit-Fernand
Olá, Lamentamos que não tenha recebido a sua encomenda. No entanto, tenha em conta que, infelizmente, não temos qualquer influência sobre o serviço postal e, por conseguinte, não podemos ser responsabilizados por atrasos na entrega causados pela Chronopost. Os seus custos de envio foram reembolsados. Tenha um bom dia, C-MonEtiquette Serviço ao cliente
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Paola
Rating: 4 out of 5
I have already placed several orders but would like to have the designs updated. Some are far too childish while these labels are not necessarily for the exclusive use of those with children. Already last year I recommended that the chicken be included among the animals, for example. Even Christmas labels could be customizable if the name of the giver could be included. These are just a few ideas.
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Response from Petit-Fernand
Dear Paola, We sincerely thank you for your feedback and for sharing your ideas with us. ?? We are happy to hear that you have already placed several orders and appreciate your comments regarding the label designs. We take our customers' suggestions very seriously and strive to offer a range of products that can meet different needs. Your suggestion to update the designs and include animals such as the chicken is very interesting, as is the idea of personalizing Christmas labels with names. We assure you that we will keep your proposals in mind for future developments of our products. Thank you again for your contribution and we hope to see you soon on Petit-Fernand! Best regards, Chiara Petit-Fernand ?
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