Customer reviews of Petit-Fernand

I have often ordered Petit-Fernand labels. The product is excellent. The thermoadhesive labels for clothing are extremely long-lasting, enduring even after many washings. Similarly, the object labels also linger on items subject to frequent washing such as water bottles. The last order arrived a little later than expected (about 10 days) Contacted the service center, immediately sent a new order, which I then stopped because the original one was delivered just the day after my report

The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.

Manufacturing and delivery were very fast, I had my two products in less than a week. The little bag is very pretty, the only thing that could be improved is the writing on the snack box, which is tiny for my taste. I would have liked a larger font. Overall, I'd recommend

The graphics and material are beautiful. The labels are easy to use and are very Water Resistant as well. The Service was courteous and excellent. The only downside was the delivery with the postal service delivering the envelope days later than the scheduled date. I recommend placing the order well in advance. In my case, however, the company was prepared to compensate me or re-prepare the order at its own expense in case of non-delivery. Fortunately, this was not necessary. I am very satisfied with the product. I will definitely reorder something in the future. Thank you

Nice Product Punctual

The labels did not arrive, then I decided to write to customer service and they sent them back at no charge. This is seriousness and willingness to want to please the customer. In the end, my rating is positive

I am very happy. I received my children's labels in 5 days. My kids are super happy and so are their teachers that everything is marked with their names.

Big lag too get the goods.

Ma première commande n'a jamais n'a jamais été envoyé ou s'est perdue. J'ai dû contacter l'entreprise par téléphone pour renouveler. Cela a pris le double de temps annoncé mais contente des étiquettes.

I didn't get my order

Lovely labels and my son loved designing them. They just took ages to arrive. Over 2 weeks

They're nickel-plated and hold up super well

labels not received

Delivery was made days later than what was stated on the website.

Always used Petit-Fernard , I found the stickers really good. This time I ordered the products but it was impossible to remove from the "basket" the one's I didn't want so I ended up buying all the stickers... The stickers have arrived 10 working day's ( which is fine as it was busy time) Stickers are good value, but this time was really difficult to remove them from the sheets. The glue was holding really tight so I ended up damage the name tags .. I needed to use sharp item to get it of she sheet.

Very nice labels for this order HEPAD The printed background for me flowers a little too bright and full! But it's still a beautiful print. Thanks also for the fast delivery.

Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.

I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...

Wasn't impressed this time delivery took over two weeks to arrive and product Wasn't brilliant either

Too long time, disappointed with the product was not clear that it was paper educherete

I had ordered some several years ago. Today I'm a little disappointed by the quality.

Excellent customer service, unbeatable. I did not receive the first order and they solved it immediately. The failure was with the Seur delivery that I did not get the order. It is not the first time that this has happened to me with this delivery company in my area.

Arrived more than 1 week late when it said 2-3 days.

I did not receive the order for the start of school despite the fact that I placed the order at the end of August. In spite of this the very friendly operator made me send it again.

The labels are very nice and functional, the only thing the ordinary shipping arrived later than the expected time.

It's all very pretty, but the writing on the gourd of my daughter's first name has already partially faded after 2 weeks. What a shame...

Unfortunately, although the labels they sell are nice and well made, the company and the structure in charge of shipping and customer contact leaves a lot to be desired. This is not the first time I buy from Petit Fernand. already last year the first order did not reach its destination. I had to write to get a new shipment. This year the same story. It just so happens that the first order turns out to be lost with the courier and like last year, it will never even arrive late to its destination. Very bad customer service that despite my reports did not take charge of the delay and inconvenience (school labels bought in August and arrived when school started already three weeks ago!). Given the very bad experience for two consecutive years I will not buy from this company again. If you are unable to handle a shipment to Italy do not advertise your products in Italy!

The stickers took a long time to arrive, as sent from France, which wasn't made clear. They do not actually seem to work and fall off in the wash. They are also badly perforated, so almost impossible to remove from the sticker sheet in the first place. I give this 2 stars as they are actually pretty cute stickers, just useless. I would not buy from this company again.

We bought some labels and stickers for the beginning of the school year for our daughter, they arrived late and the envelope was torn and empty. We informed you of what happened and you sent them again, they arrived on Saturday afternoon and the envelope had scratches and some of the pages were wrinkled. We will sincerely consider ordering from you again. Thank you

Very positive

Shipping too slow

I like the stickers, they work well but I ordered at the end of the back to school rush and I think the cutting machine needed it's blades sharpened because they weren't quite cut through.

Far too long production time and away from France. It took two weeks for a few name stickers.

They come off in the wash. Useless

Order never arrived as it was only sent in a letter. However, when I made a complaint, I at least received a credit note immediately.

Just as we expected. Very happy with the product.

All good, but high shipping costs.

Excellent stickers for clothes and bottles etc. amazing packaging as all the stickers are kept in one booklet.

Order never arrived and there was no apology or update, just a rather long wait until I finally asked for a refund.

I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.