The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
R
Rosamaria L.
Rating: 2 out of 5
Order arrived 3 weeks later, reported delivered as early as a couple of days before arrival.
Translated reviews
Response from Petit-Fernand
Good morning Rosamaria, we understand your disappointment with the delay in the delivery of your order. We apologize for any inconvenience caused and assure you that we are doing our best to improve shipping times. If you need further information or assistance, please do not hesitate to contact us. Clare, Petit-Fernand
J
Janire
Rating: 2 out of 5
I paid to have it delivered express, and it arrived 6 days later.
Translated reviews
Response from Petit-Fernand
Hi Janire, We apologize for the delay in delivery. We have just sent you an email confirming the reimbursement of the shipping costs :) Good morning, Camille Petit-Fernand
K
Kathie K.
Rating: 1 out of 5
I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.
Translated reviews
Response from Petit-Fernand
Hello, Your order was returned on October 03 to the address indicated. We hope it will meet your expectations. Have a nice day, Elise, C-MonEtiquette
F
Francesca A.
Rating: 4 out of 5
They are printed quite well but there must have been in my case a manufacturing error because they come off so badly! Some are not even pre-cut
Translated reviews
Y
Yves R.
Rating: 2 out of 5
This isn't the first time I've ordered labels for my son's clothes that we put on with the iron, I've ordered a large number, I look carefully at the clothes that match, as usual, but this time it's poor quality, I've also respected the pressure time, waiting before washing, but this time, nothing good. I've even washed some of my clothes twice, but nothing holds after washing. I'll order from someone else next time, because I've lost about 40 euros.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
G
Gwen L.
Rating: 4 out of 5
Great product, I've used before and they don't come off. I would have given 5 stars but the item didn't arrive. However customer service was great. It just meant I didn't get them in time for when I needed them. Would use again.
C
Camille B.
Rating: 4 out of 5
Practical water bottle, but my 3-year-old daughter can't open it, as it's too hard and therefore not suitable for this age. Too bad
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a review. Please do not hesitate to contact our customer service department so that we can help you. Have a nice day, Elise, C-MonEtiquette
B
Benvegnú G.
Rating: 4 out of 5
The first mailing was not successful but after contacting you by email immediately you scheduled a second mailing which arrived quickly. I am very satisfied with it.
Translated reviews
V
Valeria
Rating: 4 out of 5
Quality of the labels is very good , it took a while for the delivery of the order (10 days) I wrote to customer care to report that I had not received anything , they replied immediately saying that they would send me a new order, then the next day I received the original order and everything was resolved .They are very helpful.
Translated reviews
G
Gina O.
Rating: 4 out of 5
I'm happy with my purchase
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
P
Patrizia
Rating: 2 out of 5
The color you see on the website is deceptive! It looks orange, when the water bottle arrives it looks pink
Translated reviews
Response from Petit-Fernand
Good morning Patrizia, Thank you for contacting us and sharing your feedback. We have sent an email and are awaiting your response so that we can best assist you. We are sorry to hear that the color of the water bottle you received does not match your expectations. Please be advised that we are trying to ensure that the color representation on our site is as accurate as possible. However, variations may occur due to factors such as light and device settings. We remain available to resolve this as best we can. Please check your email and reply to us so we can proceed. Clare, Petit-Fernand
T
The S.
Rating: 1 out of 5
Very disappointed, the labels don't wash off. I always find 1 or 2 peeled off after each machine.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. Following our email exchanges, we have resent the labels you ordered at our expense. We hope they will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
M
Manuela G.
Rating: 4 out of 5
I had a problem with the delivery that never arrived, and the company gave me the opportunity to get a new order without paying
Translated reviews
M
Maria
Rating: 4 out of 5
Order took longer than expected
Translated reviews
E
Esther
Rating: 4 out of 5
The stickers are fantastic.
Translated reviews
S
Sandra
Rating: 1 out of 5
I received the wrong product. Customer service told me that they would send me the correct one but it has been more than 20 days and I still don't have what I bought, I will not buy from this brand again.
Translated reviews
Response from Petit-Fernand
Hi Sandra, We apologize for sending you the wrong cap for your order. As we said by email, your order is available at your pick up point :) We hope that this time everything will be to your liking ! Good day, Camille Petit-Fernand
C
Claudia
Rating: 2 out of 5
I purchased thermoadhesive labels but after one wash they came off. I still thought they were to be able to stick on the clothes and instead I read once they arrived that they could only be attached to the label and in some garments I don't have that.
Translated reviews
Response from Petit-Fernand
Good morning Claudia, We are sorry for the inconvenience you experienced with the labels. We make a clear distinction on our site between thermoadhesive labels, which are designed to be attached directly to clothing, and adhesive labels, which are intended for application to labels. We apologize if this information was not clear at the time of purchase. Our customer service team will contact you to better understand the situation. Thank you for your understanding. Clare, Petit-Fernand
R
Riccardo P.
Rating: 4 out of 5
Perfect type as always
Translated reviews
A
Angela
Rating: 2 out of 5
The delivery time was quite long, couldn't use them for marking mu kid's school supplies because took ages to arrive.
Response from Petit-Fernand
Hello Angela, I'm sorry the delivery took longer than expected. As our products are manufactured in France, they can take some time getting delivered to the UK. Orders should not take over two weeks to arrive after placing them. Thank you for understanding. Have a wonderful day!
M
Mylene
Rating: 4 out of 5
Fast, accurate delivery
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
M
Marie-Odette
Rating: 4 out of 5
Good iron-on labels for clothes. Easy to install and dryer safe! The shoe labels are practical. Object labels don't hold up so well, though.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Please do not hesitate to contact us. Good day, Elise, C-MonEtiquette
E
Eliana
Rating: 4 out of 5
Water bottles, lunch boxes and mugs with great colors and designs. One of the personalized mugs arrived broken...Courteous customer service, answered my email right away and a new mug was shipped to me in a quick time. I also purchased adhesive labels for school supplies and clothing--satisfied, only downside not being able to stick the adhesive labels directly on clothing.
Translated reviews
E
Elizabeth
Rating: 4 out of 5
Great stickers for shoes. Adhere really well.
S
Sara S.
Rating: 4 out of 5
Water bottle with straw in soft colors, very nice, easy to use for the puppies at home, the quality of the materials seems very good although after a month of use and frequent washing the graphics are already starting to lose pieces. My 3 year old son really likes his water bottle! Customer service from the quick response and fully satisfactory. would recommend the product, to improve perhaps the application of the designs
Translated reviews
S
Sylvia R.
Rating: 2 out of 5
Labels go in the washing machine
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
P
PASCAL M.
Rating: 4 out of 5
Order and deadline met
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
C
Carmen
Rating: 2 out of 5
The order was lost and no explanations were given and on top of that they sent it again and of course it arrived when school had already started two weeks ago. The labels are no longer of any use to us. Money lost.
Translated reviews
Response from Petit-Fernand
Hi Carmen, We are sorry for this incident in the delivery of your order. We will try to send you your order as soon as possible. We are sorry that you have arrived late ... We hope it is still to your liking. Good day, Camille Petit-Fernand
A
Audrey M.
Rating: 4 out of 5
The quality of the products is good Fast and timely delivery
Translated reviews
Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
E
Ev
Rating: 4 out of 5
Super quality After several passes through the machine, the label is impeccable.
Translated reviews
Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
C
Corinne D.
Rating: 1 out of 5
Very disappointed the labels come off in the 1st wash 0/20
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
D
Degeorges
Rating: 4 out of 5
Nice personalized gourd, but a little too expensive.
Translated reviews
Response from Petit-Fernand
Hello , Thank you very much for your kind feedback ! ?? We regularly have special offers on our website. Have a nice day, Elise, C-MonEtiquette
R
Raschetti E.
Rating: 1 out of 5
Unfortunately, I had a very bad experience. I ordered the labels in late August, with delivery by September 10. The labels never arrived again.
Translated reviews
Response from Petit-Fernand
Good morning Eleonora, Thank you for contacting us and we sincerely apologize for the inconvenience you experienced with the delivery of the labels. We understand how frustrating it can be to have delivery expectations not met. We have offered you two solutions to remedy this mishap and, as per your choice, we have made the refund. We thank you for your understanding and apologize again for the inconvenience. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
K
Kunde
Rating: 2 out of 5
Disastrous experience from start to finish. Never again.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that the delivery of your order was not successful. We would also ask you to contact Chronopost, who processed your order from our warehouse. Unfortunately, once the delivery has been dispatched, we no longer have any influence over this. Have a nice day, Elise, Customer Service EsIstMeins
S
Sam
Rating: 1 out of 5
Sent someone else's order.
Response from Petit-Fernand
Hello Samantha, We're very sorry for this mix-up in your order. I see that our customer support has already been in contact with you and has sent out the correct labels for you. We hope you have since received the labels you had ordered, and hope that they are to your liking. Have a wonderful day!
R
Roberta A.
Rating: 1 out of 5
It took 16 days to receive the stickers. In these 2 weeks I tried to contact the company by email to hear back but did not receive a reply. Bought from amazon arrived in 4 days.
Translated reviews
Response from Petit-Fernand
Good morning, We are sorry to hear that you had a disappointing experience with our shipment. However, we would like to point out that we have responded to your communications and have proceeded to refund your order, which you have already received confirmation of. In addition, you also received your labels (albeit late). We thank you for your feedback, as it helps us to improve our service. We remain available for further clarification and apologize again for the inconvenience caused. Clare, Petit-Fernand
S
Sophie
Rating: 4 out of 5
Quality product Fast delivery
Translated reviews
Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
S
Sara
Rating: 1 out of 5
I ordered two products neither of which ever arrived. I would say very bad.
Translated reviews
Response from Petit-Fernand
Dear Sara, We are sorry to learn of your unsatisfactory experience. Our customer service department contacted you to obtain further information regarding your order, unfortunately we did not find any complaints registered on your behalf. We look forward to your response so that we can assist you in the best way possible. We thank you for your understanding. Clare, Petit-Fernand
R
Raquel
Rating: 1 out of 5
I chose one of the delivery points offered by the web, after more than 2 weeks I received an email indicating that the order could not be delivered. When I went to ask at the collection point they told me that they did not know why they were on the website as a collection point because they were not and that they did not have my order there. After enquiring at two post offices I managed to locate the order in which they had also put the wrong details as my name had been put as the street name. Although the order itself was what I expected the shipping process was very disappointing so I don't think I will repeat.
Translated reviews
Response from Petit-Fernand
Good morning Raquel, We are sorry to read your message and that you had so many problems with the carrier. Your comments are very important as they allow us to improve ourselves. As for your order, we are delighted that you like it Good day, Camille Petit-Fernand
E
Emanuela
Rating: 4 out of 5
Very good material. Very nice graphics. Fast delivery time. Satisfied, as always!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 