Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I purchased the water bottle to match the snack holder, they are really very nice and look quality. The only flaw is the very strong internal smell of the water bottle, despite having washed it with dish detergent, baking soda and vinegar.
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Mari S.
Rating: 1 out of 5
The labels never arrived
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Response from Petit-Fernand
Good morning Sara, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
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Casalino C.
Rating: 1 out of 5
I never received them nor did I receive a refund!!!
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Response from Petit-Fernand
Good morning, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Clare, Petit-Fernand
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Mohammadi M.
Rating: 4 out of 5
very nice sticker stickers
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Lisa
Rating: 1 out of 5
Ordered early September--never arrived.
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Response from Petit-Fernand
Dear Lisa, I sincerely apologize for the inconvenience. ?? Our support team will be happy to contact you to help you in the best way possible. Clare, Petit-Fernand
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Chicca M.
Rating: 4 out of 5
we had not received the shipment and you promptly arranged for a second shipment!
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Noémie T.
Rating: 1 out of 5
I never received my package, it was nowhere to be found at the relay store. I don't know what happened.
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to help you. Have a nice day, Elise, C-MonEtiquette
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Elena R.
Rating: 4 out of 5
I have already purchased and they have nice labels but very distressed customer service who gave me feedback about three days after I wrote in that I did not receive them. They probably had a sales boom in September. They immediately proceeded with the refund. Recommendation.
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Pala V.
Rating: 4 out of 5
The company should improve the delivery time! In my case they were a little long!
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Silvia
Rating: 4 out of 5
I have always ordered from you and have always been fine, but this last order never arrived, it will depend on the courier and not on you, but I did not receive anything. Pleasantly surprised, after this notice, the team of petit Fernand contacted me again to offer to send back my order or receive a refund, I chose to have the order because we have always had a great time with their labels! Thanks to the professionalism and seriousness of the company!
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Response from Petit-Fernand
Good morning Silvia, I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
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Karim
Rating: 4 out of 5
Very good labels, easy to stick on and won't move in the wash!
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Federica
Rating: 4 out of 5
Excellent products and efficient after-sales service.
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Mira L.
Rating: 2 out of 5
Unfortunately, the delivery took far too long. I was also not informed or kept up to date transparently. I had to ask where the order was. Too bad
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. All customers receive an order confirmation and a shipping confirmation for every order placed with us. Perhaps these emails have crept into your spam folder. Have a nice day, Elise, EsIstMeins
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Ophélie A.
Rating: 1 out of 5
The personalized gourd is of very poor quality, the paint peels off after a few days, the first name fades along with the cute little motifs, and now the cap has just broken. All marketing, no quality. Very disappointing
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Response from Petit-Fernand
Hello, We are sorry to see that the quality of the gourd did not meet your expectations. However, we hope that you have received the refund you requested. Have a nice day, Elise, C-MonEtiquette
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Alberto V.
Rating: 4 out of 5
Excellent products
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Gemma T.
Rating: 1 out of 5
My order did not arrive
Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. However, we have no control over the postal service. We hope you have received your refund. Have a nice day, Elise, Petit-Fernand
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Noel
Rating: 4 out of 5
Great products. Good choice. Website easy to use. Delivery was slow.
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Roberta
Rating: 4 out of 5
My package was lost even though it appeared to be delivered, but promptly my order was reprocessed and arrived at its destination, free of charge.
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Jose
Rating: 1 out of 5
I was three days late and, of course, not for the start of the course.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the carrier was late in delivering your order. However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
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Jen
Rating: 4 out of 5
Prompt delivery, simple easy to assemble designs with a sample screen that showed me what the combination I selected looked like. Good stickers that last a whole school year and countless washes yet still easy to remove when we were letting the item go. Sad to see after 2 cycles of purchase that this set didn't contain the usual third page of complimentary stickers. My older child uses it to personalise his things without using a name sticker :(
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Amel T.
Rating: 1 out of 5
Find the same 2 on Ali express
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Response from Petit-Fernand
Hello, thank you for your feedback. However, as we are concerned about the environment, we offer self-adhesive and iron-on labels using solvent-free inks and produced locally, which is not the case with Ali Express. What's more, we place great importance on transparency with our customers. Have a nice day, ? Elise, C-MonEtiquette
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Valeria
Rating: 1 out of 5
I never received the order even though the chronopost website shows it as delivered.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've been experiencing delivery problems. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Manu
Rating: 4 out of 5
Very disappointed: I placed the order 3 weeks ago and still haven't received the labels. 2 weeks later: customer service sent me the labels again, which this time arrived and just as quickly. They were very kind and available?
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Following your exchanges with our customer service department, your order has been sent again and at our expense to the relay point you selected during the order process. Have a nice day, Elise, C-MonEtiquette
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Enrique
Rating: 1 out of 5
The shipping was terrible, after sending it the first time to a collection point that was always closed, I tried to have it sent home, and they sent it to the same one again.... After 3 weeks I still can't pick it up.
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Response from Petit-Fernand
Good morning Enrique, We apologize for this late delivery. We see in the tracking that your order has been delivered. We hope everything is to your liking Good day, Camille Petit-Fernand
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Ilham K.
Rating: 1 out of 5
Delivery too long Labels too big, too bulky Poor quality: they all came off after the 1st wash.
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Response from Petit-Fernand
Hello, We're sorry to hear that you had a bad experience with C-MonEtiquette. We take note of your comments. Have a nice day, Elise, C-MonEtiquette
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Sandie M.
Rating: 4 out of 5
Good product. Thank you
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Beautiful day to you, Elise, C-MonEtiquette
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Alina X.
Rating: 1 out of 5
I am disappointed with the quality of the new stickers I bought. They peel off after every wash so they are single-use. The stickers I ordered 2 years ago are still on my clothes and do not peel off, and the current ones I bought about a month ago fall off after the first wash at 30 degrees.
Response from Petit-Fernand
Hello, I am very sorry to hear that the quality of our product was unsatisfactory. We have just contacted you to propose a solution. Have a nice day, Elise, Petit-Fernand
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Mmp
Rating: 2 out of 5
The delivery was a disaster! I chose a pick up point next to my house and they sent it to another one 30min walk away. In addition, the timetable information for the new pick-up point was wrong and I had to go twice.
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Response from Petit-Fernand
Hello, Thank you for informing us of this incident. We are sorry that it was difficult to pick up your package. However, we hope you like the products you received. Good day, Camille Petit-Fernand
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Marta B.
Rating: 4 out of 5
I find the products very good,so far they are holding up very well. I have purchased both thermo-adhesive and adhesive labels and they both work great
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Vale
Rating: 4 out of 5
Nice convenient fast enough, the only thing didn't give me the option on a label to choose the design and it automatically put me a unicorn but I have a male, otherwise all great
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Costa S.
Rating: 4 out of 5
Well made labels, received on time.
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Giulia
Rating: 4 out of 5
Accurate products
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Maica
Rating: 1 out of 5
Even when I call you are very nice and try to solve the problem immediately, it turns out that I still have not received my order. I don't know what to do anymore.... Maica SANTAPAU
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Response from Petit-Fernand
Good morning Maica, We are sorry for this delay in delivery. I see in the tracking of your order that it has already been delivered. I hope everything is to your liking Good day, Camille Petit-Fernand
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Mathilde
Rating: 1 out of 5
Extremely long lead times. Or I had a bug in my order and had to reorder...
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Response from Petit-Fernand
Hello, Following your call, we have sent your order a second time and at our expense so that you can enjoy your items. We hope they meet your expectations. Have a nice day, Elise, C-MonEtiquette
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Rebecca C.
Rating: 4 out of 5
Lovely labels, just as I wanted them. Only gripe is they can be really hard to pull of the backing which can cause the protective layer to peel off. Otherwise very happy and they last long!
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Charlotte L.
Rating: 1 out of 5
Order not collected
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Diane
Rating: 4 out of 5
The labels are great however the delivery time (over 10 days from printing) is definitely long.
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Fissore F.
Rating: 2 out of 5
Time too long for delivery
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Response from Petit-Fernand
Good morning Federica, Thank you for your feedback regarding delivery times. We realize that mail delays can be an inconvenience and we apologize for any inconvenience. We would like to emphasize that delays are not directly our fault, but we are actively working with our shipping partners to improve service and reduce wait times. We appreciate your patience and understanding as we deal with this situation. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
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Dr S.
Rating: 2 out of 5
It took two weeks for the stickers to be shipped and then I didn't even receive them. This caused a lot of inconvenience as I needed the stickers as soon as possible. I happily accepted a refund after contacting customer care about the failed delivery and they were helpful and efficient at dealing with my issue.
Response from Petit-Fernand
Hello Shaheen, We're terribly sorry about these issues with postal services. It should not take over two weeks to receive your order, even if it takes time to get through customs. We're happy to hear that customer services were able to issue a refund for you, and hope we'll see you again soon. Have a wonderful day!
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Pilar
Rating: 4 out of 5
I like the treatment and the quality of the product. The only problem was the delivery time of the delivery man, but Petit-fernand responded promptly and assumed the cost of shipping when the service was delayed.
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