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M
Rating: 4 out of 5
Very good product
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 918 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 1 out of 5
Very disappointed, it's been almost 3 weeks since I ordered the labels for my son, I paid 9.90 postage to receive them in 24 hours, and I still haven't received them. I will not order again.
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Response from Petit-Fernand
Hello, Express delivery takes place the day after the order is sent before 6 pm, including Saturdays. Unfortunately, we are not responsible for Chronopost's unfulfilled commitments. However, we have just refunded your shipping costs. We have also just contacted you. Have a nice day, Elise, C-MonEtiquette
B
Rating: 1 out of 5
The label fell of the tshirt after washing only once..
T
Rating: 2 out of 5
Disappointed with the delivery time. I paid an extra fee when ordering for fast delivery. Despite the fact that the delivery was supposed to be "express", the time indicated was far exceeded. I therefore paid 5 euros for a shipment that arrived at the timing of a "normal" order.
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L
Rating: 4 out of 5
The quality of the products is always top-notch. I've also had to deal with customer service for problems with deliveries and delivery times. Sometimes my requests were not taken into account, but I always got an answer and I'm satisfied with the return, despite the very long delays (mainly due to the carrier) and the urgency of my order.
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J
Rating: 1 out of 5
Disappointed, I received the labels before my daughter went back to school to mark her clothes. Already 3 labels have come off and ended up in the washing machine drum. I only wash at 30 or 40 degrees maximum. The label came off either on the garment itself or on a label on the garment.
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E
Rating: 4 out of 5
Fast service, many colors to choose from, easy to use. Cute labels
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C
Rating: 2 out of 5
Very fast shipping. Nice design, but the labels don't stick, they go in the wash and dryer!
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P
Rating: 1 out of 5
I'm actually so disappointed! I bought your multi pack booklet as my friend had recommended them to me. I normally use the stamp from a different brand but due to my daughter having white shirts and checked dress I thought labels would be better. However in the first wash the labels came right off! What an absolute waste of money! I'm so incredibly upset and disappointed.
A
Rating: 4 out of 5
The object labels are great! The only downside is that most of the clothing labels have already fallen off.
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N
Rating: 1 out of 5
Quite disappointed because I thought they were self-adhesive labels but no. They have to be ironed so they are unusable on the fabrics I was going to stick them on.
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B
Rating: 1 out of 5
I never received what I ordered nor received any response to my complaint
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K
Rating: 1 out of 5
Very disappointing. Waited ages for delivery and then we received someone else's labels. I thought they would have expedited the delivery of replacement labels but they didn't. I had to purchase elsewhere as I couldn't wait
A
Rating: 1 out of 5
after a month I still haven't received anything
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C
Rating: 4 out of 5
The first shipment failed but once I contacted customer service they immediately resent the product which arrived on time.
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A
Rating: 4 out of 5
Very fast delivery and quite satisfied with the product. Very resistant to washing.
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G
Rating: 1 out of 5
the cap of the gourd is too difficult to close and open!!! the neck of the gourd is broken after a year of use only used in the morning 4 × per week!!! for a gourd at 25e is pitiful!
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L
Rating: 4 out of 5
The labels are beautiful!!! just as you design them on the web. So far, it stands up well to washing and everyday use. The only thing has been the delay in receiving them.
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A
Rating: 4 out of 5
I'm very satisfied with my purchase, the labels are great to stick on clothes and things for my little loulou's kindergarten, they are top it does not move once stuck I love and I recommend to parents for their children.
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N
Rating: 4 out of 5
Quite a nice experience, thanks to you. Easily customizable labels, well-designed site, maybe a little too much choice of colors and fonts, but very pretty. Shipment a bit long, ordered on Wednesday and received on Friday of the following week. It says up to 8 working days, but I think you're already trying to find a solution.
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A
Rating: 2 out of 5
I order from them every year. Unfortunately this year I was disappointed. Sending the 4 notebooks would have required a more rigid envelope. The package I received was in terrible condition. I had pickup relay problems. We ask customer service for information but they take a long time to reply. We don't understand why there is so much time between dispatch and receipt. In short, this time will probably be the last.
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R
Rating: 1 out of 5
They sent me the wrong order and it was urgent because I was missing them in a few days. I was told that it would arrive on Monday at the latest and it did not arrive until Thursday. They also told me that to compensate me they would refund 15% of the order amount and they haven't done it either. I will not order again
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C
Rating: 4 out of 5
I bought some clothes for my children and got 20 free labels to test out.
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A
Rating: 4 out of 5
The labels are pretty and of good quality, but I find them a little expensive for the quantity. And it's a pity that they only fit on clothing labels... because I cut my labels almost as soon as I receive them!
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A
Rating: 4 out of 5
They have nice colors and stick well.
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B
Rating: 4 out of 5
Delivery a little long Quality label
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A
Rating: 4 out of 5
Overall good experience. I will definitely recommend labels when I need them again. Delivery times are correct. However, regarding deliveries, our village's relay point is not listed on the site. That's a shame.
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A
Rating: 1 out of 5
Order was late despite being told it would arrive on time.
L
Rating: 4 out of 5
Just what we needed and the delivery was on time Thank you!
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D
Rating: 1 out of 5
Goods not received; refund is also a long time coming. I am very disappointed.
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Response from Petit-Fernand
Hello, As clarified in our email exchange, your order has been successfully dispatched. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for any delays in delivery by the postal service. Do not worry, you will receive your money safely. The accounting department will take care of it. ?? Have a nice day, Elise, EsIstMeins
F
Rating: 2 out of 5
Not very well glued
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F
Rating: 4 out of 5
Foi tudo bem
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L
Rating: 4 out of 5
A little long to receive the labels, but they are very well made.
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C
Rating: 4 out of 5
Fast shipping. Relatively easy to use web site. Clothing labels do not withstand a lot of washing.
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A
Rating: 1 out of 5
Despite prompt assistance in responding, after more than a month I still have not received my order. There is no tracking and I don't know what happened to it!
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B
Rating: 1 out of 5
Very bad delivery parcel arrived very late. I did not use the product
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A
Rating: 1 out of 5
Unfortunately, the product never arrived, I am waiting to receive a refund
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C
Rating: 1 out of 5
1 order did not arrive I was sent the labels a second time, the lady on the phone told me that between 5-6 days I should receive them and nothing. I go on the document to see and I still you in the course of manufacture
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S
Rating: 1 out of 5
I never received my order but my payment was debited!
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C
Rating: 1 out of 5
Ho fatto un ordine e dopo oltre una settimana di attesa (tempi spedizione geologici non tracciati .. dovrebbero adeguarsi!) mi arrivano le etichette ... ma non sono le mie!!!!!! Il nome è di un altro bambino ... incredibile . Ho scritto al servizio clienti che dice risponde entro 24 ore ... non è vero. Non hanno risposto. Domani quindi lo dovrò chiamare spendendo anche i soldi della telefonata. Mai più ! Aggiorno che ho scritto un'altra volta ma niente . Ho chiamato .. 2 euro di telefonata per farmi rinviare le etichette . Non hanno offerto nemmeno la spedizione più rapida anche se l'errore era stato il loro. Anzi mi ha risposto una tipa pure scocciata !