Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Lucilla G.
Rating: 1 out of 5
Labels peel off after one wash
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Response from Petit-Fernand
Dear Lucilla, We apologize for the inconvenience encountered. We do not currently find any complaints registered in your name, but we will take action to contact you directly in order to better understand the situation and find an appropriate solution. We care about the quality of our products and your feedback is crucial to us. Clare, Petit-Fernand
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Alessandra M.
Rating: 4 out of 5
Very nice labels, very customizable and durable
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Trevisan G.
Rating: 2 out of 5
It is to improve the shipping too long time , on the other hand the staff on the customer service phone is very kind.
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Response from Petit-Fernand
Dear Giorgia, We sincerely thank you for your feedback. We apologize for the mishap regarding shipping time and understand how frustrating it can be. We are constantly working to improve our services and your comment is greatly valued. We are glad to hear that you had a positive experience with our customer service staff and thank you for bringing this to our attention. We will strive to do our best to optimize shipping timelines in the future. We hope to serve you better in the future. Clare, Petit-Fernand
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Céline W.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had delivery problems with your order. We have just replied to your email. Good day to you, Elise, C-MonEtiquette
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Mayumi
Rating: 4 out of 5
The quality of the product is good but the delivery took much longer than usual, I even paid for express shipping and even then it didn't arrive quickly, it took more than 1 week and honestly it leaves much to be desired in that aspect.
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Federica
Rating: 2 out of 5
I ordered labels, they took a long time to arrive and were different in size than expected. Prices have risen a lot in recent years
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Response from Petit-Fernand
Good morning, Thank you for contacting us and reporting your experience. We apologize for any inconvenience caused by delivery delays and label sizes not meeting your expectations. We would like to inform you that our customer service team will contact you shortly to address the issue and find an appropriate solution. We are here to assist you and ensure your satisfaction. ?? Clare, Petit-Fernand
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Tindara P.
Rating: 4 out of 5
I don't give 5 stars for shipping, but the stickers are beautifully made
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Vanessa
Rating: 1 out of 5
Quite disappointed after 1 month I have not received my order and nobody says anything or answers.
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Response from Petit-Fernand
Hi Vanessa, Your order should have arrived by now. We are sorry for this situation. We have just contacted you by email to help you as soon as possible. Hello, Camille Petit-Fernand
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Collectplus C.
Rating: 2 out of 5
Very happy at first. However, I have been using only stick-on labels for bottles or bags from the booklet so far. Now my daughter goes to school, I started using the ironed-on labels and the stick-on labels onto the actual garments label, and these don't stay! The first started to be wrinkly and eventually came off after a few washes, the latter also goes eventually after washes, but also can't cope with Napisan wash! What's the point! I feel like going back to old-fashion labelling and stitching fabric labels onto clothes. At least they would stay in place and can be removed when it's time to give away or sale! I'll stick to the stick-on labels for items only. Those are great!
Response from Petit-Fernand
Hello, We're very sorry you experienced this issue with the quality of your labels. Our iron-on labels should be of very good quality as well, so you must have received a faulty batch. We encourage you to contact our customer service so that they can have a replacement order sent out for you at our expense. Sorry for the inconvenience. Have a wonderful day!
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Martina
Rating: 4 out of 5
Product as described. I had to wait several days but customer service responded promptly and was very helpful.
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Valentina
Rating: 4 out of 5
Everything flawless except the long delivery time.
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Oscar
Rating: 2 out of 5
The stickers the second time I washed the clothes they all came off, for nursery clothes it is a bit cumbersome.
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Response from Petit-Fernand
Hello, Thank you for writing to us. Your labels should not peel off and we have just contacted you by email to help you as soon as possible :) Hello, Camille Petit-Fernand
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Acerina
Rating: 2 out of 5
The products are of very good quality but the order has taken a month to arrive.
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Response from Petit-Fernand
Hello, Thank you for your message :) Despite the delivery, we are delighted that you like our products Good day, Camille Petit-Fernand
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Zohore M.
Rating: 4 out of 5
The labels are practical. I recommend them.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Valerie F.
Rating: 4 out of 5
Fast delivery, the labels correspond well to the description, now it's time to see for yourself.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Mangiafico S.
Rating: 1 out of 5
Nothing has come to me!
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Response from Petit-Fernand
Good morning, Thank you for your communication. Our customer service department will contact you with further information. Unfortunately, we did not find any complaints registered in your name. We encourage you, for future reports, to contact us directly so that we can provide you with faster and more effective assistance. We remain at your disposal for any further needs. Clare, Petit-Fernand
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Ewelina
Rating: 1 out of 5
Never received the order.
Response from Petit-Fernand
Hello Ewelina, We're sorry your order was lost by postal services. We hope that your interaction with our customer services was satisfactory, and we were able to provide a solution to your problem. Have a wonderful day!
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Katrin K.
Rating: 4 out of 5
I've had some issues with the delivery but their customer service looked into it and rectified the situation. Thanks!
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Anna
Rating: 4 out of 5
Always perfect and useful product, shipping a little slow
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Cliente
Rating: 4 out of 5
Good labels. The first order never arrived, but customer service quickly sent another one. The packaging was not very adequate.
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Anna D.
Rating: 2 out of 5
I placed the order for the second time and it still hasn't arrived, I've been waiting since early September
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Response from Petit-Fernand
Dear Anna, We sincerely regret the inconvenience you experienced with your orders. We would like to inform you that we have already sent a new order, which is currently in transit and will arrive soon. We thank you for your patience and understanding in this situation, and apologize for the inconvenience. Clare, Petit-Fernand
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Noelia
Rating: 4 out of 5
Quality product
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Annarita
Rating: 4 out of 5
I have often ordered Petit-Fernand labels. The product is excellent. The thermoadhesive labels for clothing are extremely long-lasting, enduring even after many washings. Similarly, the object labels also linger on items subject to frequent washing such as water bottles. The last order arrived a little later than expected (about 10 days) Contacted the service center, immediately sent a new order, which I then stopped because the original one was delivered just the day after my report
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Valentina D.
Rating: 1 out of 5
The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.
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Response from Petit-Fernand
Dear Valentina, Thank you for contacting us. We are sorry to learn that you did not receive the labels and we understand your inconvenience. We are here to help you and will do what we can to resolve the situation. Our customer service department has been in touch with you. We look forward to your response. Clare, Petit-Fernand
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Yakouta I.
Rating: 4 out of 5
Manufacturing and delivery were very fast, I had my two products in less than a week. The little bag is very pretty, the only thing that could be improved is the writing on the snack box, which is tiny for my taste. I would have liked a larger font. Overall, I'd recommend
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Response from Petit-Fernand
Hello, Thank you so much for taking the time to put glitter in our eyes! ?? We appreciate your suggestion. Beautiful day to you, Elise, C-MonEtiquette
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Roberta L.
Rating: 4 out of 5
The graphics and material are beautiful. The labels are easy to use and are very Water Resistant as well. The Service was courteous and excellent. The only downside was the delivery with the postal service delivering the envelope days later than the scheduled date. I recommend placing the order well in advance. In my case, however, the company was prepared to compensate me or re-prepare the order at its own expense in case of non-delivery. Fortunately, this was not necessary. I am very satisfied with the product. I will definitely reorder something in the future. Thank you
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Luciani V.
Rating: 4 out of 5
Nice Product Punctual
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Stefania
Rating: 4 out of 5
The labels did not arrive, then I decided to write to customer service and they sent them back at no charge. This is seriousness and willingness to want to please the customer. In the end, my rating is positive
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Response from Petit-Fernand
Good morning Stefania, thank you for contacting us and we are sincerely sorry to learn that the labels have not yet arrived. We understand how frustrating this can be and apologize for the inconvenience. We would like to inform you that we have already rescheduled your order and hope that you will be able to receive it as soon as possible. If you have any further questions or need further assistance, please do not hesitate to contact us. We are here to help you. Clare, Petit-Fernand
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Angelica T.
Rating: 4 out of 5
I am very happy. I received my children's labels in 5 days. My kids are super happy and so are their teachers that everything is marked with their names.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Julien M.
Rating: 2 out of 5
Big lag too get the goods.
Response from Petit-Fernand
Hello Julien, We're sorry the delivery took longer than you expected. As manufacturing takes place in France, orders can take some time to get delivered to the UK. If orders take over two weeks to arrive, we recommend getting in touch with our customer service to fix the issue. Have a wonderful day!
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Adeline
Rating: 4 out of 5
Ma première commande n'a jamais n'a jamais été envoyé ou s'est perdue. J'ai dû contacter l'entreprise par téléphone pour renouveler. Cela a pris le double de temps annoncé mais contente des étiquettes.
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Carlotta
Rating: 1 out of 5
I didn't get my order
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Response from Petit-Fernand
Dear Customer, We sincerely regret the mishap and the delay in the delivery of your order. We understand how frustrating it can be not to receive what you ordered. We have offered you two solutions and, as per your request, we have refunded the amount. We want to assure you that we are constantly working to improve our service and shipment management. If you have further questions or if we can assist you in any other way, please do not hesitate to contact us. We are here to help you! Clare, Petit-Fernand
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Lau
Rating: 4 out of 5
Lovely labels and my son loved designing them. They just took ages to arrive. Over 2 weeks
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Chloé R.
Rating: 4 out of 5
They're nickel-plated and hold up super well
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Francesca
Rating: 1 out of 5
labels not received
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Response from Petit-Fernand
Dear Francesca, We would like to extend our sincerest apologies for the mishap and delay in the delivery of your order. We are aware of how disappointing it can be to not receive the product you purchased. We have offered you two options and, as per your request, we have proceeded to refund the amount. Please be advised that we are working tirelessly to improve our service and shipping efficiency. If you have further questions or need further assistance, please do not hesitate to contact us. We are here to support you! Clare, Petit-Fernand
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Natalia
Rating: 2 out of 5
Delivery was made days later than what was stated on the website.
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Response from Petit-Fernand
Hello Marina, We apologize for the delay of the carrier. We hope you still like our products Good day, Camille Petit-Fernand
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A.l.
Rating: 4 out of 5
Always used Petit-Fernard , I found the stickers really good. This time I ordered the products but it was impossible to remove from the "basket" the one's I didn't want so I ended up buying all the stickers... The stickers have arrived 10 working day's ( which is fine as it was busy time) Stickers are good value, but this time was really difficult to remove them from the sheets. The glue was holding really tight so I ended up damage the name tags .. I needed to use sharp item to get it of she sheet.
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Silvana G.
Rating: 4 out of 5
Very nice labels for this order HEPAD The printed background for me flowers a little too bright and full! But it's still a beautiful print. Thanks also for the fast delivery.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Customer
Rating: 1 out of 5
Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.
Response from Petit-Fernand
Hello Elizabeth, I'm very sorry about these issues that you've encountered. Customer service will be in contact with you very soon to try to resolve these problems. Have a wonderful day!
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