The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Material not well described. Quality not satisfactory.
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Response from Petit-Fernand
Hello Annette,
Thank you very much for taking the time to share your opinion. We are sorry to hear that the quality of our products did not meet your expectations and that the material description was unsatisfactory. Your feedback is valuable and will help us improve our communication and services. Please do not hesitate to contact us directly to discuss your experience.
Best regards
The Es-Ist-Meins Team
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Maria Luisa R.
Rating: 1 out of 5
following a purchase from 23/01/2026
The labels do not stick, they are not heat-adhesive. I have experience using them. Yours are worthless. I feel deceived. You should proceed with the refund of the money charged. I feel deceived.
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Response from Petit-Fernand
Hello Maria Luisa,
We sincerely regret that you had this experience with our labels. Your satisfaction is very important to us. We just contacted you by email to assist you.
Have a good day,
Camille Petit-Fernand
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Katia C.
Rating: 4 out of 5
following a purchase from 02/02/2026
It would be nice to have some new features in terms of drawings and backgrounds..
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Sophie G.
Rating: 4 out of 5
following a purchase from 01/02/2026
Partially received a wrong order But usually very satisfied!
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Alyson V.
Rating: 1 out of 5
following a purchase from 31/01/2026
The impression of the name is blurry ...
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Response from Petit-Fernand
Hello Alyson,
Thank you for sharing your feedback. We are sorry to hear that the impression of the name does not meet your expectations. Your satisfaction is our priority! We have therefore contacted you.
Have a nice day,
Camille C-MonEtiquette
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Magali B.
Rating: 4 out of 5
following a purchase from 31/01/2026
Just a problem with a color not respected
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Chloé C.
Rating: 1 out of 5
following a purchase from 29/01/2026
After 3 days it peels off ..
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Response from Petit-Fernand
Hello Chloé,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with your order. Your satisfaction is our priority, and we would like to know more to assist you. For this, we have just contacted you by email to help you.
Have a nice day,
Camille C-MonEtiquette
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Fanny D.
Rating: 4 out of 5
following a purchase from 25/01/2026
A practical and pretty tasting box. I just regret that the small box is too small to fit apple wedges, for example.
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SIMONE J.
Rating: 4 out of 5
following a purchase from 23/01/2026
Very good
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Susan M.
Rating: 4 out of 5
following a purchase from 16/01/2026
Great product. It takes a while to arrive from France.
Response from Petit-Fernand
Dear Susan, thank you for your positive feedback about our product! We appreciate your understanding regarding the delivery time from France and are glad to hear that you are satisfied with your purchase. If you have any further questions or need assistance, please feel free to reach out.
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Silvia B.
Rating: 1 out of 5
following a purchase from 14/01/2026
I decided to buy because I saw it on a friend but the labels I received have nothing to do with it, they are shiny like a sticker instead of matte like hers and in the first wash they have already come off
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Response from Petit-Fernand
Hello Silvia,
We are sorry that your experience was not as expected. We appreciate your feedback and want to resolve this issue. To do this, we have just contacted you to help you.
Good day,
Camille Petit-Fernand
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Aude V.
Rating: 4 out of 5
following a purchase from 25/01/2026
Very cute.
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Jennifer R.
Rating: 1 out of 5
following a purchase from 22/01/2026
Many labels came off after the first wash.
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Response from Petit-Fernand
Hello Jennifer,
Thank you for your feedback and we are sorry to hear that you encountered issues with our labels. Your satisfaction is our priority. We have therefore contacted you by email to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Célia L.
Rating: 1 out of 5
following a purchase from 23/01/2026
12 bucks for stickers is super expensive and it's useless! I thought they were fabric labels at that price!
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Response from Petit-Fernand
Hello Célia,
We are sincerely sorry to read your review.
We do not currently offer fabric labels on our site. The labels currently available are our iron-on or adhesive labels.
However, we have forwarded your product suggestion to the relevant department :)
Have a nice day,
Camille C-MonEtiquette
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MARY M.
Rating: 4 out of 5
following a purchase from 11/01/2026
Excellent website and customer service. Just to mention that a plastic covering inside the delivery envelope would help as due to rain during delivery package inside was wet . If it had plastic inside the envelope would protect the delivery inside. Apart from that delighted with service and quick delivery
Response from Petit-Fernand
Dear Mary,
Thank you for your kind words about our website and customer service. We appreciate your valuable feedback regarding the packaging, and we will certainly consider your suggestion to improve the protection during delivery. We're delighted to hear that you were satisfied with our service and the quick delivery!
Best regards,
The Petit-Fernand Team
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Laura M.
Rating: 4 out of 5
following a purchase from 11/01/2026
Quirky and good quality products but not that easy to iron on. Like them very much though.
Response from Petit-Fernand
Dear Laura,
Thank you for your thoughtful review! We're glad to hear you enjoy our quirky and high-quality products. We appreciate your feedback regarding the ironing process and will take it into consideration for future improvements. If you have any tips or suggestions, we’d love to hear them!
Best regards,
The Petit-Fernand Team
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Kelly A.
Rating: 4 out of 5
following a purchase from 09/01/2026
Brilliant stick, the labels are perfect and easy to use. Only downside is that the text is bigger than the preview so the design doesn't look as nice.
Response from Petit-Fernand
Dear Kelly,
Thank you for your thoughtful feedback and for rating us 4 out of 5! We're delighted to hear that you appreciate the labels and find them easy to use. We understand your concern regarding the text size and will certainly take it into consideration for future improvements. Your input is invaluable to us!
Best regards,
The Petit-Fernand Team
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isabelle K.
Rating: 2 out of 5
following a purchase from 20/01/2026
Having ordered for my three grandchildren, the different names are mixed up in two stapled notebooks. Very convenient to offer them!!
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Response from Petit-Fernand
Hello Isabelle,
Thank you for taking the time to share your experience. We are sorry to hear that your grandchildren's names were mixed up. Please know that we take your feedback very seriously and we will work to improve our service.
Have a nice day,
Camille C-MonEtiquette
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Elfa Z.
Rating: 2 out of 5
following a purchase from 10/12/2025
Ordered goods not received
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Response from Petit-Fernand
Good day Elfa,
thank you very much for your feedback. We are sorry to hear that you have not received your order. Your satisfaction is our highest priority, and we would like to resolve this issue as quickly as possible. Please do not hesitate to contact us directly so that we can assist you in the best possible way.
Best regards
Your Es-Ist-Meins Team
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Katrin L.
Rating: 2 out of 5
following a purchase from 08/01/2026
Hold until the first wash. After that, you are loose or even lying in the washing machine
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Response from Petit-Fernand
Good day Katrin,
thank you very much for your feedback. We are sorry to hear that you had problems with our products. Your satisfaction is our highest priority, and we take your comments very seriously. Please do not hesitate to contact our customer service so that we can offer you a suitable solution. Your trust is very important to us, and we want to provide you with a positive experience.
Best regards
Your Es-Ist-Meins Team
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Brooke H.
Rating: 1 out of 5
following a purchase from 07/01/2026
My order still hasn’t arrived and I have had no response from customer service
Response from Petit-Fernand
Hello Brooke,
Thank you for your feedback.
We’re sorry that your order hasn’t arrived. I saw that our customer service team replied to you this morning and have already issued your refund! We remain at your disposal.
Best regards,
The Petit-Fernand Team
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Vicki J.
Rating: 1 out of 5
following a purchase from 07/01/2026
The delivery had taken such a long time. I ordered weeks ago and they still have not arrived
Response from Petit-Fernand
Bonjour Vicki,
Thank you for your feedback. We sincerely apologize for the delay in your delivery, as we strive to ensure timely service. Your experience is important to us, and we are currently looking into this matter to prevent future occurrences. If you have any further concerns, please feel free to reach out to our customer service team.
Best regards,
The Petit-Fernand Team
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Petra E.
Rating: 2 out of 5
following a purchase from 06/01/2026
I ordered for the 3rd time! The 1st time the delivery came after 10 days, the 2nd time last year I already had to complain, it came after about 3 weeks and this time it didn't arrive at all! I got my money back immediately! I also conducted a user survey, it seems it didn't arrive!?? The quality of the labels is very good, but the delivery is not okay, that's why I'm not ordering anymore!
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Response from Petit-Fernand
Good day Petra,
thank you very much for taking the time to share your opinion with us. We are very pleased to hear that you are satisfied with the quality of our labels. At the same time, we deeply regret the problems you experienced with the delivery of your orders. Your feedback is extremely valuable to us and helps us to further improve our service.
We hope to serve you again under better conditions in the future.
Best regards
Your Es-Ist-Meins Team
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Ellie-Jade C.
Rating: 1 out of 5
following a purchase from 06/01/2026
order never arrived
Response from Petit-Fernand
Hello Ellie-Jade,
Thank you for your feedback. We're truly sorry to hear that your order has not arrived. Please contact our customer service team, and we will assist you in resolving this issue promptly.
Best regards,
The Petit-Fernand Team
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Tracy G.
Rating: 1 out of 5
following a purchase from 08/01/2026
Hello, I bought 200 iron-on labels and already a dozen have come off out of the 40 fixed ones while strictly following the recommendations! Disappointed!
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Response from Petit-Fernand
Hello Tracy,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have encountered problems with our labels. Your satisfaction is very important to us, and we would like to resolve this situation. To assist you, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Jessica B.
Rating: 2 out of 5
following a purchase from 05/01/2026
Unfortunately very poor durability. The adhesives come off very quickly
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Response from Petit-Fernand
Hello Jessica,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the durability of our products. Your comments are important to us, and we will review your concerns internally to ensure improvement. Please do not hesitate to contact us directly if you need further assistance.
Best regards,
Your Es-Ist-Meins team
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Gabrielle V.
Rating: 2 out of 5
following a purchase from 26/12/2025
I am disappointed with the iron-on labels, they peel off and do not stick, I end up with clothes without labels since there are not enough adhesive labels in the nursery pack. Unfortunately, I do not recommend it.
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Response from Petit-Fernand
Hello Gabrielle,
Thank you for taking the time to share your experience. We are sorry to hear that our iron-on labels did not meet your expectations. Please know that customer satisfaction is our priority, and we will closely examine this issue. We would be happy to help you find a solution that works for you. To this end, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Evelyne L.
Rating: 2 out of 5
following a purchase from 14/01/2026
Fast, sticks well, however super disappointed with the chosen pattern which is tiny, in the end it doesn't show. Chopper from One Piece is tiny... too bad.
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Response from Petit-Fernand
Hello Evelyne,
Thank you for your feedback. We are glad that you appreciated the speed and quality of our product. We are sorry to hear that the pattern does not meet your expectations. We take your comments into account to improve our offer. Please feel free to contact us for any suggestions or questions.
Have a nice day,
Camille C-MonEtiquette
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Cattoi M.
Rating: 1 out of 5
following a purchase from 04/01/2026
As already explained to your employee, the labels do not stick well to the pencils. It may be that I made a mistake in the order and the size, but the fact remains that they do not do their job, that is, THEY DO NOT STICK. I was not satisfied either with the VERY LONG delivery times or with the order itself. Therefore, I will never place orders with your company again. Best regards
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Response from Petit-Fernand
Good morning Mavie,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We are committed to ensuring the quality of our products and customer service. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
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DEBORAH E.
Rating: 4 out of 5
following a purchase from 12/01/2026
Site quite clear for navigation.
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Melissa R.
Rating: 4 out of 5
following a purchase from 11/01/2026
Happy with the service but I would have liked those where we can have the phone number like for my first order
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Bineta M.
Rating: 4 out of 5
following a purchase from 10/01/2026
Satisfied with the result. Fast delivery times
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Christèle M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Peels off
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Response from Petit-Fernand
Hello Christèle,
Thank you for your feedback. We are sorry to hear that you encountered a problem with our product. Your satisfaction is our priority, and we are committed to providing you with a solution. To assist you, we have just contacted you by email :)
Have a nice day,
Camille C-MonEtiquette
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Morgane C.
Rating: 1 out of 5
following a purchase from 07/01/2026
The labels do not stick to the fabric
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. Indeed, as specified on our website, our self-adhesive labels for clothing do not apply to the fabric but to the existing labels on the garments. We remain available if needed.
Have a nice day,
Camille C-MonEtiquette
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Valentina C.
Rating: 2 out of 5
following a purchase from 07/01/2026
Fast shipping and labels conforming to the order, however, the envelope tore and the notebooks arrived in a LaPoste packet. The envelope was clearly not suitable for the purchase, more precautions should be taken regarding the packaging.
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Response from Petit-Fernand
Hello Valentina,
Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the speed of the shipping and the conformity of the labels. We take your comment regarding the packaging into account and will ensure to reevaluate our shipping methods to improve our customers' experience. Your satisfaction is important to us.
Have a nice day,
Camille C-MonEtiquette
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Dani C.
Rating: 2 out of 5
following a purchase from 27/12/2025
The customisation and designs are nice but despite following the iron-on instructions carefully (and having used iron-on techniques in the past), disappointingly these have started to unstick after only a couple of washes at 40 degrees. I won’t be purchasing these again,
Response from Petit-Fernand
Hello Dani,
Thank you for taking the time to share your experience. We are delighted that you appreciate our customizations and designs. We are sorry to hear that you are experiencing issues with the transfer. Your feedback is valuable and will help us improve our quality. Please feel free to contact our customer service to discuss your situation.
Kind regards,
Giulia Petit-Fernand
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Yoann P.
Rating: 1 out of 5
following a purchase from 06/01/2026
The label does not stick well, it comes off after a wash
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Response from Petit-Fernand
Hello Yoann,
Thank you for taking the time to share your experience. We are sorry to learn that the label did not meet your expectations. Your feedback is valuable and we will pass it on to our team to improve the quality of our products. For this, we have just contacted you directly by email :)
Have a nice day,
Camille C-MonEtiquette
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Ferrario G.
Rating: 1 out of 5
following a purchase from 27/12/2025
Order extremely delayed
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Response from Petit-Fernand
Good morning Giada,
We are sorry that your order has been delayed. We are working to improve our service and ensure that similar situations do not happen again. We thank you for your patience and assure you that your feedback is essential to us.
Best regards,
Giulia Petit-Fernand.
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Lividini C.
Rating: 1 out of 5
following a purchase from 14/12/2025
Package never received
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Response from Petit-Fernand
Good morning Chiara,
Thank you for your feedback. We are sorry to hear that you have not received your package. We invite you to contact our customer service, so we can assist you in resolving the issue. Your satisfaction is important to us.
Best regards,
The Petit-Fernand team
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Fatiha B.
Rating: 4 out of 5
following a purchase from 04/01/2026
Honestly, it sticks very well. I gave it 4 stars because it is stated that I am entitled to at least 20%, but they did not explain that it is only on a few offers.
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