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C
Rating: 4 out of 5
Products conform to the Visual and quality great even after several machine washes and price not excessive Large choice of pattern and color
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 922 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2 and 4 stars
Reset filtersL
Rating: 1 out of 5
Two orders zero receipts I'm still waiting
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Response from Petit-Fernand
Hello, We have contacted you privately, because it is indeed abnormal that you have not received your order within the expected time. Please be assured that we are doing our utmost to resolve this problem as quickly as possible and to provide you with a solution. We remain at your disposal for any further assistance, and hope that you will receive your products as soon as possible. Sincerely, The C-MonEtiquette team
N
Rating: 4 out of 5
Very satisfied
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B
Rating: 1 out of 5
Order not received ...? Twice !!!!!
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Response from Petit-Fernand
Hello, Your order has been resent due to the non-receipt of the initial shipment. We hope you have received it correctly this time and that you like the products. The C-MonEtiquette team
B
Rating: 4 out of 5
Very good products but long delivery
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S
Rating: 4 out of 5
Very good product
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B
Rating: 2 out of 5
Fantastic quality, however they come off in the washer which I'm a little disheartened about due to them been for school uniform.
V
Rating: 4 out of 5
Complies with my order.
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V
Rating: 1 out of 5
I paid a supplement chronopost to receive my labels within 24 hours. I received my order 7 days later! A HONEST!!!
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L
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we indicated in our previous exchanges, your purchase was fully refunded on 12/09. Have a nice day, The C-MonEtiquette team
P
Rating: 4 out of 5
Labels are correct and adhere well to the garment. Fades a little over time!!!
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L
Rating: 1 out of 5
Delivery time far too long
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Response from Petit-Fernand
Hello, thank you for your feedback. Your order was delivered within 4 days, which is our usual delivery time. We're sorry if it took too long and hope you're satisfied with the products you received. Have a nice day, The C-MonEtiquette team
M
Rating: 1 out of 5
I never received my order, which was placed on August 28!
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Response from Petit-Fernand
Hello, We confirm that customer service has received your request. You will receive a reply as soon as possible, and we are sure that we will find a satisfactory solution for you. Thank you for your patience. The C-MonEtiquette team
M
Rating: 1 out of 5
Never got product and rude customer service
Response from Petit-Fernand
Hello, I'm very sorry to hear that you have not received your order. However, I would like to address your comments regarding our customer service. We have always responded promptly to your inquiries and have listened carefully to each of your questions. In fact, we went above and beyond by sending you a second order free of charge, based on your selection. After that, you opted for a refund, which we promptly processed. We truly apologize for any inconvenience regarding the non-receipt of your order, but I believe our customer service has been nothing short of helpful and supportive throughout this process. We take pride in providing excellent customer service, and it's disheartening to hear that you feel this way. Your feedback is important to us, and we strive to improve based on our customers' experiences.
E
Rating: 1 out of 5
Too expensive shipping costs
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L
Rating: 1 out of 5
I had to put 1 star because you can't put 0. I chose 24-hour delivery and paid almost 10 for postage, only to never receive my order. I contacted by email several times without getting an answer. I had to call customer service to find out more. They promise same-day delivery before 6pm. I received nothing. I received a refund for my order but I was left with nothing for my son's first day of school and I have to find a new solution for marking my son's things.
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges. All the best, The C-MonEtiquette team
D
Rating: 1 out of 5
I still haven't received my order since August 30th despite the Chronopost option!
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Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please don't hesitate to reply so that we can find a solution quickly. The C-MonEtiquette team
N
Rating: 4 out of 5
Hello, these labels were offered to me by Gemo. I had no use for them so I offered them to my daughter who is expecting a baby in November. She was delighted except that she didn't know the baby's name yet so we had to put just the surname. She thought they were nice. Fast delivery
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J
Rating: 1 out of 5
Hello, I placed an order in August 2024 for labels and they never arrived!
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Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response. The C-MonEtiquette team
F
Rating: 1 out of 5
1 order placed and never arrived, repeated again ( at lororor expense we would miss it!) and after 8 days still not arrived....at this point I think it will never arrive!
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Response from Petit-Fernand
Good morning Philip, We sincerely regret the negative experience you had with your order. We understand how frustrating it can be and we take it very seriously. We will contact you shortly to make sure that the second shipment was successful and to provide you with the necessary support. We thank you for your patience and understanding. Clare, Petit-Fernand
M
Rating: 4 out of 5
Nice and easy to use labels. I would like to have some new images to use and be able to customize different label shapes in the same package
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N
Rating: 1 out of 5
First order was great so I ordered again. Ordered a bigger amount
.and it's never been delivered.
Response from Petit-Fernand
Hello Naomi, We're sorry you had issues with the delivery of your order. Our Customer support has sent you an email to try to resolve this problem. Have a wonderful day!
S
Rating: 1 out of 5
I have received nothing from August, the school year has begun and later to ask our opinion Too bad
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not yet received your order and understand your disappointment, especially with the start of the school year. This does not reflect the service we wish to offer, and we apologize for the inconvenience. We will contact you privately to resolve the situation as soon as possible. The C-MonEtiquette team
S
Rating: 2 out of 5
The delivery was perfect, but unfortunately the labels didn't fit on a 30-pack, so I had to reapply about 15 of them. Too bad
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Response from Petit-Fernand
Hello, We are delighted that the delivery was perfect. However, we are sorry to hear that the labels are not holding properly after several washes. To better understand this problem, we have just contacted you directly by e-mail. The C-MonEtiquette team looks forward to hearing from you.
N
Rating: 2 out of 5
The colours aren't as vibrant. The red looks faded and orange. Also the image I chose is off centre so they just look quite poorly made this time. Shame as I order every year!
H
Rating: 4 out of 5
Easy-to-use interface. Fast order delivery
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C
Rating: 1 out of 5
The label came off after first washing, I mention that the instructions has been followed. Disappointed!
Response from Petit-Fernand
Hello Camelia, We're sorry to hear you've had issues with the quality of your order. Our customer support has contacted you to resolve this issue. Have a wonderful day!
L
Rating: 4 out of 5
The product is very good it's just a bit expensive
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K
Rating: 1 out of 5
Catastrophic delivery time !!!! If I had known this, I would never have ordered here !!!! I ordered 10 days ago and unfortunately nothing has arrived yet. Customer service says it may take until Monday. Today is Thursday. I would have needed the labels by today, so they are now unusable for me as I now have to label them elsewhere.
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Response from Petit-Fernand
Hello, we are very sorry to hear that. We would also like to point out that our General Terms and Conditions clearly specify the delivery times and that you can also view these times when selecting your delivery method. As you can see on your order confirmation, you have chosen standard delivery, i.e. delivery within 10 days. Have a nice day, Elise, EsIstMeins
E
Rating: 4 out of 5
Satisfied with the labels but still the same motifs
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M
Rating: 2 out of 5
Hello, I can't peel off the labels to stick them on the clothes. I've ordered from you before and this is the first time this has happened. Could you please send me another label. I can help with delivery costs if necessary. I remain at your disposal. Yours faithfully Mrs FOURNIER Mélanie
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Response from Petit-Fernand
Hello Mrs Fournier, We're sorry to hear that you're experiencing difficulties with the labels. To better understand the problem and analyze what may have happened, could you please send us photos of the labels by e-mail or call us directly? This will enable us to find an appropriate solution and help you as best we can. The C-MonEtiquette team
G
Rating: 1 out of 5
I wanted self-adhesive labels and received iron-on labels... probably a mistake on my part but it must not have been very clear...
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Response from Petit-Fernand
Thank you for your feedback. After checking, we confirm that the information and photos on our site are clear concerning iron-on and/or self-adhesive labels. However, we are sorry that this may have caused confusion when you placed your order. Have a nice day, The C-MonEtiquette team
A
Rating: 4 out of 5
Wide range of products to choose from and customize. Very good quality. Not overpriced.
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L
Rating: 1 out of 5
Unfortunately, I lost the envelope containing the labels because the packaging looks like an ad, so it went in the garbage can!
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Response from Petit-Fernand
Hello Lila, Thank you for your feedback. We're sorry to hear that you accidentally threw away the envelope containing your labels. We'll take your comment about the packaging into account.
C
Rating: 2 out of 5
Unfortunately, I did not have the pleasure of receiving the labels. In the first order already late they kindly sent everything back to me, but this second shipment also failed. I hope to at least receive a refund.
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Response from Petit-Fernand
Good morning Caterina, we sincerely apologize for the inconvenience you experienced. The labels were sent twice, including one shipment made at our expense, and we are sorry that they did not arrive. We wanted to inform you that the refund has already been made. We thank you for your understanding and remain available for any further clarification. Good day, Chiara, Petit-Fernand
M
Rating: 1 out of 5
more than 10 days waiting time
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Response from Petit-Fernand
Hello, We have contacted you to help you resolve this issue. Please be assured that we will do our best to find a solution that suits you. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions. Sincerely, The C-MonEtiquette team
C
Rating: 4 out of 5
All in all, everything went well, the delivery times were good and respected, and the product conformed to my order. However, these were iron-on labels, which are applied using the greaseproof paper normally supplied! And the label booklet didn't include any sheets. It's this drawback that tempers my satisfaction.
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O
Rating: 1 out of 5
Very disappointed with the express delivery delay, representing 30% of the price of my order.
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Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery, especially for an express service. We understand your disappointment, especially as delivery represents a significant part of the price of your order. Unfortunately, although we do our best to guarantee fast delivery times, we are not always able to control the performance of delivery services such as Chronopost. We thank you for your understanding and remain at your disposal for any further assistance. The C-MonEtiquette team
M
Rating: 2 out of 5
Hello labels. Doesn't stick well, even when pressed hard. Peels off quickly with the first wash
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? The C-MonEtiquette team
M
Rating: 4 out of 5
C-MonEtiquette is an easy-to-use site. I ordered for the first time 3 years ago because I saw an advert on social networks, and I haven't been disappointed with my book of labels for everything (objects, clothes and shoes) this year I've only recommended object labels, and I've found it great to be able to choose the style of label you want rather than getting a book of different labels, and to be able to personalize them at any time.
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