English 
M
Rating: 1 out of 5
It's been nine days still not received. Won't be ordering again
Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 818 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2 and 4 stars
Reset filtersI
Rating: 1 out of 5
Did not receive order! Very disappointed! Didn't receive refund either.
C
Rating: 4 out of 5
Good personalized label that holds well. I really like the very original design.
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O
Rating: 2 out of 5
Lengthy dispatch and insufficient communication
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C
Rating: 4 out of 5
Always bought from Petit Fernand and really love the products. I bought a bundle this time and there might be too maybe item labels so doesn't match my needs 100% Also the iron on labels tend to get removed when washing but a quick ironing again and it get stuck again
V
Rating: 2 out of 5
The labels do not wash out... I didn't make a claim for an order of 10, I ordered other labels from a competitor.
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R
Rating: 1 out of 5
I placed another order on September 2 I still haven't received anything! And I have no news about my order
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S
Rating: 1 out of 5
Order placed on 04/09/2024 and still nothing received today 22/09/24. Order refunded but disappointing to have waited so long for nothing.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. Unfortunately, we have no control over the postal service. We hope, however, that you have received your refund. Have a nice day, Elise, C-MonEtiquette
L
Rating: 4 out of 5
always satisfied with the quality of the products! On the other hand, as a good customer, I'm asked to turn the wheel, I get a discount, but I didn't pay attention to it and it was less than the current promotion and I wasn't told about it...too bad!
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F
Rating: 1 out of 5
Order made September 3, 2024 label shipped September 4 but never received my labels to date! The only thing + the customer service is excellent and fast!
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Response from Petit-Fernand
Hello, We're very sorry that you've experienced delivery problems. Unfortunately, we have no influence on the postal service. We resent your order at our expense on 19/09/2024. You will receive it within 8 days. We hope it meets your expectations. Have a nice day, Elise, C-MonEtiquette
B
Rating: 2 out of 5
The delivery was a real disaster, they took more than a week, they changed the delivery address unilaterally and then every day they delayed the delivery without any justification. The worst thing is that when I asked for help to solve the problem they did nothing. Finally I had to pick up the package in an unknown office far away from my home.
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M
Rating: 1 out of 5
I had more than half of the hot melt stickers come off. And I followed the instructions
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V
Rating: 2 out of 5
This isn't the first time I've ordered here. Last year, everything went well, the font was quite small, but the labels held well (some came off, but only after several washes). This year, however, even though the font is slightly larger and more legible, the labels don't stick properly. I often find them and have to systematically check that the clothes are marked before going to the nursery. It's a shame, because the format is practical and the colors pleasant.
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C
Rating: 2 out of 5
Very nice towels, but unfortunately they don't hold up after machine washing - too bad.
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R
Rating: 1 out of 5
Two orders placed and neither arrived unfortunately
B
Rating: 1 out of 5
Stickers keep coming off after wash. Disappointing.
T
Rating: 1 out of 5
Nothing worked. The labels never arrived, and I'm still waiting for a refund that, I'm afraid, won't arrive anyway. Really pathetic. They deserve 0 stars, even one is too many.
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L
Rating: 1 out of 5
All stickers came of in the washer after first time washing
L
Rating: 2 out of 5
Unfortunately the label doesn't stick to the water bottle I brought. And has come off my son's shoes after wearing them. Won't be ordering them again. Found that some of the labels in the washing machine.
G
Rating: 1 out of 5
The product has not completely arrived. I did not receive anything at all
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S
Rating: 1 out of 5
Terrible shame I didn't read reviews earlier. Ordered September 3 and as of today September 22 never arrived and no tracking. My daughter is starting school tomorrow and I have no labels. DO NOT BUY FROM THIS site.
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D
Rating: 1 out of 5
One month and I still haven't received my order
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L
Rating: 4 out of 5
Had labels for both of my kids starting school. Service is second to none. Labels stay on clothing after multiple washes. Prompt delivery
M
Rating: 2 out of 5
My order never arrived, although the reimbursement was fast and without incident.
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M
Rating: 4 out of 5
Very good product
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J
Rating: 1 out of 5
Very disappointed, it's been almost 3 weeks since I ordered the labels for my son, I paid 9.90 postage to receive them in 24 hours, and I still haven't received them. I will not order again.
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Response from Petit-Fernand
Hello, Express delivery takes place the day after the order is sent before 6 pm, including Saturdays. Unfortunately, we are not responsible for Chronopost's unfulfilled commitments. However, we have just refunded your shipping costs. We have also just contacted you. Have a nice day, Elise, C-MonEtiquette
B
Rating: 1 out of 5
The label fell of the tshirt after washing only once..
T
Rating: 2 out of 5
Disappointed with the delivery time. I paid an extra fee when ordering for fast delivery. Despite the fact that the delivery was supposed to be "express", the time indicated was far exceeded. I therefore paid 5 euros for a shipment that arrived at the timing of a "normal" order.
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L
Rating: 4 out of 5
The quality of the products is always top-notch. I've also had to deal with customer service for problems with deliveries and delivery times. Sometimes my requests were not taken into account, but I always got an answer and I'm satisfied with the return, despite the very long delays (mainly due to the carrier) and the urgency of my order.
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J
Rating: 1 out of 5
Disappointed, I received the labels before my daughter went back to school to mark her clothes. Already 3 labels have come off and ended up in the washing machine drum. I only wash at 30 or 40 degrees maximum. The label came off either on the garment itself or on a label on the garment.
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E
Rating: 4 out of 5
Fast service, many colors to choose from, easy to use. Cute labels
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C
Rating: 2 out of 5
Very fast shipping. Nice design, but the labels don't stick, they go in the wash and dryer!
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P
Rating: 1 out of 5
I'm actually so disappointed! I bought your multi pack booklet as my friend had recommended them to me. I normally use the stamp from a different brand but due to my daughter having white shirts and checked dress I thought labels would be better. However in the first wash the labels came right off! What an absolute waste of money! I'm so incredibly upset and disappointed.
A
Rating: 4 out of 5
The object labels are great! The only downside is that most of the clothing labels have already fallen off.
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N
Rating: 1 out of 5
Quite disappointed because I thought they were self-adhesive labels but no. They have to be ironed so they are unusable on the fabrics I was going to stick them on.
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B
Rating: 1 out of 5
I never received what I ordered nor received any response to my complaint
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K
Rating: 1 out of 5
Very disappointing. Waited ages for delivery and then we received someone else's labels. I thought they would have expedited the delivery of replacement labels but they didn't. I had to purchase elsewhere as I couldn't wait
A
Rating: 1 out of 5
after a month I still haven't received anything
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C
Rating: 4 out of 5
The first shipment failed but once I contacted customer service they immediately resent the product which arrived on time.
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A
Rating: 4 out of 5
Very fast delivery and quite satisfied with the product. Very resistant to washing.
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