The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The labels are very pretty, but they didn't last a single wash at 30°C. Everything has been respected in the hen procedure attached to the garments and yet they are peeling off. Extremely disappointed, I'll have to order more.
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Response from Petit-Fernand
Hello, We are sorry to hear that the quality of the product does not meet your expectations. Your satisfaction is our priority, and we'd love to help you solve this problem. Please contact us as soon as possible, enclosing photos, so that we can discuss a suitable solution.
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Melissa Debaillie
Rating: 1 out of 5
Hello , I simply never received my order . First label for my youngest daughter who starts kindergarten this year, without label. Thank you for your seriousness.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations. The C-MonEtiquette team
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Jessica
Rating: 2 out of 5
Very disappointed, the iron-on labels don't hold. Classical clothing labels too. I am very disappointed
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Response from Petit-Fernand
Hello, We're really sorry to hear that the labels, both the iron-on and the classic ones, didn't meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. The C-MonEtiquette team
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Jeanne-Aurélie M
Rating: 1 out of 5
Considerably disappointed from one year to the next. Missing item sent back 15 days later, so after the start of the school year, and labels that go off as soon as the first wash, whereas in the past they were perfectly clean. I've already placed several orders and this is the first time I've been disappointed with the site.
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Response from Petit-Fernand
Hello, We hope you have received the missing item from your order. In addition, we have just written to you regarding the incident with your labels in order to provide you with a rapid solution. If you have any further questions, please do not hesitate to contact us.
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Mélissa James
Rating: 1 out of 5
One self-adhesive label was already damaged after the first wash. A second had peeled off and hung in the machine's drum.
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Response from Petit-Fernand
Hello, We recently contacted you to find out what could have happened, as it's not normal for your labels to come unstuck. We want to solve this problem as soon as possible and make sure you're completely satisfied. The C-MonEtiquette team
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Julie Cairat
Rating: 1 out of 5
I never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations.
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client(e)
Rating: 4 out of 5
Nice product, the labels are high-quality, wash-resistant and the design is attractive. The only drawback is that the iron-on labels come off a little when in use. But they're easy to put back on. What disappointed me was that they were sent in a classic paper envelope, and on the day they were delivered, it was raining heavily. Part of the notebook was warped. The labels weren't too badly damaged, but it's a shame for a product like this not to have protection.
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Cynthia
Rating: 1 out of 5
I received another person's order at the end of August. I sent an email to complain and to this day, I still haven't received my order.
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Response from Petit-Fernand
Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to resend you the correct order, and responded to you promptly in private. We understand that this may have caused some inconvenience, and we're doing everything we can to prevent it from happening again. Thank you for your patience and understanding.
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Mme FEDERICA MANCUSO
Rating: 1 out of 5
Never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have just contacted you privately to propose a solution that we hope will satisfy you.
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Perrine
Rating: 1 out of 5
I ordered a gourd with a straw, but unfortunately it doesn't fit at all. It's not suitable for children. The bottle is poorly designed because it has a small hole (to be able to suck in water) but even when closed, the water leaks if you turn it upside down. So imagine the gourd being handled by any child and ending up in a bag, business and bag soaked. I don't understand how we can design such an object, designed for children, but not adapted to them: my personalized gourd is unusable. I strongly advise against this product. Although it's solid and pretty.
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Response from Petit-Fernand
Hello, We find it abnormal that your gourd is leaking. We have contacted you to propose a solution and sincerely hope that it will meet your expectations. Please let us know if you have any further questions. We look forward to hearing from you. The C-MonEtiquette team
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Bettina P.
Rating: 1 out of 5
With my first order, the size of the stickers kept changing during the ordering process and so I got stickers that were too big. That's why I paid even closer attention to this with my second order and it didn't happen. Nevertheless, I find the stickers too wide and long for pens, for example. I think you can easily rub them off or they take up a lot of the pen's surface area
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Response from Petit-Fernand
Hello, thank you for your review. Unfortunately, after checking your order confirmation, you actually ordered labels for single-line objects and not mini-labels. We are very sorry about that. Have a nice day, Elise, EsIstMeins
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Kara Schifano
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, We're sorry, your order has been returned to sender due to an addressing issue. We understand this can be frustrating and apologize for the inconvenience. We will resend your order as soon as possible so that you can receive it promptly. We will let you know as soon as your order has been shipped. The C-MonEtiquette team
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Fady ata
Rating: 1 out of 5
I think this is the 5th year I've ordered. But this year I came back from vacation just before the start of the school year and I took delivery in 24 hours for 9.50 euros. I received the order 10 days later. Even though the shipping costs were reimbursed. I'm not satisfied with the delivery time.
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Response from Petit-Fernand
Hello, We are very sorry that the delivery time was so long, especially with a Chronopost delivery. Although we choose this option to guarantee fast delivery times, it unfortunately happens that these are not respected, which is beyond our control. We apologize for this inconvenience and hope that this incident will not affect your confidence in us. Please do not hesitate to contact us should you have any questions or require assistance.
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Mélanie Rigaux
Rating: 1 out of 5
No order tracking. Package does not arrive. Pouch folded and damaged on arrival. Relay point more than mediocre. 3 weeks waiting for labels !!!!
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Response from Petit-Fernand
Hello, We're sorry you didn't receive your initial order as planned. Following our exchange, we agreed together to return your order, and this was done promptly. We hope you will receive it correctly. Have a nice day,
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Aurelie
Rating: 1 out of 5
Order placed on 27 August 2024 and still nothing! Too bad
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Response from Petit-Fernand
Hello, Thank you again for your patience and understanding. Following our telephone conversation, we are delighted that the delivery problem has been resolved. We hope that everything is now in order and that you are satisfied with the solution.
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Customer
Rating: 2 out of 5
The delivery was ok, didn't wait too long for a personalised item but when the item arrived it had a different name on it than what I ordered, my daughters name didn't arrive which is very disappointing as there was no time to have remade before she returned to school. I rang for a refund and received straight away so my stars are because of that
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Anna D.
Rating: 4 out of 5
Top labels! To be improved the shipping service.
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Laura
Rating: 4 out of 5
Nice and fast
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Caroline
Rating: 2 out of 5
As the labels arrived 1 week after the start of the school year, despite what was announced on the website, they were useless.
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Response from Petit-Fernand
Hello, We're very sorry that the labels arrived after the start of the school year, despite the deadlines announced on our website. We understand how frustrating this can be. Please note that we are unfortunately not responsible for postal delivery times, which can sometimes vary. The C-MonEtiquette team
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Cassandre Dubar
Rating: 1 out of 5
I have not received my order .
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Response from Petit-Fernand
Hello, We are very sorry for the delivery problem you have encountered. Please be assured that our customer service team will get back to you as soon as possible to resolve this issue. Our team is here to help you and we will do everything we can to resolve this situation as quickly as possible.
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Marie LAURENT
Rating: 1 out of 5
I've been ordering my labels from this site for several years without any problems. But this year I ordered them a week before school started and they took 2 weeks to be delivered! I didn't receive them in time for back-to-school and I'm really disappointed.
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Response from Petit-Fernand
Hello, We are very sorry that your order arrived after the start of the school year, which was inconvenient for you. We understand how frustrating this must have been. Unfortunately, once an order has been dispatched, we are no longer able to control postal delivery times, which can sometimes be longer than expected. We regret that this has had an impact on your experience.
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Thiongane Doulal
Rating: 4 out of 5
I have been ordering labels for clothes for a few years now and I have no regrets! Even after machine washing, they remain intact. A 1st for object labels (pens, pencils etc...) it doesn't come off.
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Julie Gulyas
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. The C-MonEtiquette team
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Audrey Valois
Rating: 4 out of 5
Fast delivery
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Damien M
Rating: 4 out of 5
Fast and efficient. Compliant labels.
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Pierrette
Rating: 1 out of 5
I received my parcel in a mini envelope all crumpled the book of label arrived in a state in view of the price of the labels it would be judicious to pack them in an envelope a little larger and cardboard!
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Response from Petit-Fernand
Hello We understand your disappointment and we are very sorry. Please be assured that we take your feedback seriously and will pass on your recommendation to the relevant department in order to improve our offer.
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Lisa Lombard
Rating: 1 out of 5
Never received....
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Response from Petit-Fernand
Hello , We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. The C-MonEtiquette team
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MORTEAU
Rating: 4 out of 5
I placed my first order on this site. It's easy enough to personalize your labels online. Prices are reasonable and delivery fast. I'd recommend it.
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Christophe Tasiaux
Rating: 1 out of 5
Ordered on 19/08, still nothing received on 09/09!!!!!
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Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response.
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Virginie de tournebu
Rating: 1 out of 5
Hello, the delivery time was too long despite a commitment to deliver before the start of the school year. The labels are now useless. Ar I had to do everything by hand
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Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response.
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lb77350
Rating: 4 out of 5
Very pretty labels, but self-adhesive clothing labels don't wash well.
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Bisou
Rating: 4 out of 5
Top labels
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Luminita
Rating: 4 out of 5
I have been ordering from c-mon étiquette for years. I am satisfied. Standard delivery takes about a week, but otherwise it's not bad. Maybe try to add some logos for bigger ones like gymnastics or Disney characters.
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Greta
Rating: 1 out of 5
Honestly I think it's a rip-off because my order #3001348411, started August 30... Last update September 4 and there it remains stationary... Already the fact that you have to pay 2 euros more to get the tracking may seem strange (this is the first time it happens to me working different e-commerce myself) ... The same labels can be found on Amazon ... A thousand kinds ... At least you don't get fooled. And if something goes wrong the refund is safe. Good thing I had spent 20 euros so I don't put too much weight on it....
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Response from Petit-Fernand
Dear Greta, Thank you for your comment. We have already responded to your email regarding your order #3001348411. We would like to assure you that we are not a scam and that your order is still within the expected delivery time specified on our website. In addition, you have a tracking number available to follow your package, which is currently reported to be in transit. We hope you receive your order as soon as possible! If you have any further questions or concerns, please do not hesitate to contact us. Good day, Chiara, Petit-Fernand
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Lucrèce Dejean
Rating: 4 out of 5
This is my second order, and I'm delighted. Fast delivery "I'm from Belgium" labels are really good no worries.
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DEBORAH PAPINI
Rating: 4 out of 5
Very good! Nice colored labels delivered on time, perfect I recommend
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Je
Rating: 1 out of 5
Still not received and no news from customer service
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Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your original order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. The C-MonEtiquette team
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Isabelle Roulin
Rating: 4 out of 5
Very good Fast delivery
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Marie Heremans
Rating: 1 out of 5
I never received my orders. I'm still waiting for the reply to my request for a refund.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. We would like to inform you that your purchase has already been fully refunded, as mentioned in our previous exchanges.
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Marie Perret
Rating: 1 out of 5
I never received my two orders placed at the end of August and I can't get any information from the company that obviously shipped them.
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Response from Petit-Fernand
Hello, We can confirm that our customer service has taken care of your request. We hope that you will receive your returns as soon as possible and that everything will go as planned. Thank you for your confidence.
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