The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The delivery came too late - much later than announced. Unreliable, very annoying. When the labels finally arrived, I no longer needed them.
Translated reviews
Response from Petit-Fernand
Hello, we are sorry that your order has arrived late. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. ?? Have a nice day, Elise, EsIstMeins
S
Sandra B.
Rating: 1 out of 5
Unfortunately the stickers have not arrived. I have ordered several times before and everything has always been fine. Except this time:(
Translated reviews
Response from Petit-Fernand
Hello, we are very sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
F
Fabienne
Rating: 1 out of 5
Order placed on August 16 at my new address, order form enclosed. Labels sent to my old address. Identified the problem by talking to customer service. Reissued but customer service refused express delivery. The labels arrived after the start of the new school year, and I had to find an urgent solution to mark my daughter's belongings.
Translated reviews
Response from Petit-Fernand
Hello Fabienne, We are very sorry about this delivery incident. However, we are unable to change the original delivery method of your order. However, we have done our utmost to ensure that you receive your order as quickly as possible.
N
Natalie
Rating: 4 out of 5
Fast response, consumer-friendly problem solving
Translated reviews
Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
B
Blanchart
Rating: 4 out of 5
It's a great experience because the labels can be customized, they're easy to apply and durable.
Translated reviews
M
Marie Junillon
Rating: 4 out of 5
Speed and quality
Translated reviews
Y
YolandaDe Blas Fernández
Rating: 2 out of 5
I did not receive the labels in the time stated on the order and I received them in a SEUR receiving center that was not the one I had chosen when I made the purchase. And no one notified me of the change. Finally, the package was quite damaged. Unfortunately we will not order anything from here again. I can send photos of what I am referring to
Translated reviews
Response from Petit-Fernand
Hello, We are sorry for this delay in delivery. Regarding your order, we have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
M
Merieme DAHMANI
Rating: 2 out of 5
Hello I was really disappointed by the low quality of the products I bought once I received them.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to hear that you are experiencing a problem with your order. Please contact our customer service department as soon as possible and provide us with photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
J
Julie Chevalier
Rating: 2 out of 5
Unfortunately I bought a gourd and a lunch box for my son who is starting kindergarten, and they are not suitable for a 3 year old, he can't open his lunch box or his gourd and I have to force him to. At the price I paid for them, I'm sorry.
Translated reviews
S
Sophie Veiga
Rating: 4 out of 5
Ships on time, perfect labels. A bit expensive though...
Translated reviews
G
Gianna
Rating: 4 out of 5
Beautiful and practical products, fast shipping
Translated reviews
J
Julien Gazeau
Rating: 4 out of 5
I find the products to be of high quality. The downside is the delivery time. I think it could be quicker, especially with back-to-school approaching. However, I recommend the site and the products.
Translated reviews
C
Cyrielle C.
Rating: 2 out of 5
Disappointed with the quality of the products supplied, in particular the iron-on labels (a break that doesn't hold) and the shoe labels, which my 2.5-year-old daughter was able to remove without any problem.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of the labels. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. The C-MonEtiquette team
N
Nadia Barnoussi
Rating: 4 out of 5
Good quality but expensive
Translated reviews
M
marta L.
Rating: 1 out of 5
They indicate short delivery time to get chosen then contacting customer service it turns out that 48 hours for shipping is at least a week and still can't be sure + between 3 and 10 days for shipping (when ordering it was specified that everything would be delivered in 4 business days). Order cancelled
Translated reviews
Response from Petit-Fernand
Good morning Marta, We sincerely regret the inconvenience and understand your frustration regarding the delivery time. We would like to clarify that you have been informed about a possible delay in production. We are always committed to providing our customers with the most accurate information possible, and we apologize if there has been any misunderstanding. You chose to cancel your order, and we have provided a refund, as you requested. We apologize again for the inconvenience and appreciate your understanding. See you soon ?? Chiara, Petit-Fernand
A
Anne-Marie
Rating: 4 out of 5
Good idea, in line with current expectations. Well designed site. Delivery on time. BUT, on the 2nd day, the image application on the gourd was damaged (chip, probably from a small shock).
Translated reviews
M
MagaliM
Rating: 2 out of 5
I'm very disappointed with the iron-on labels, although I followed the instructions, they come off the garments.
Translated reviews
Response from Petit-Fernand
Hello Magali, We find it unusual that you have encountered a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation. The C-MonEtiquette team
M
Marina Poppins
Rating: 4 out of 5
Delighted with my purchase. The only downside is that the shoe tags don't hold.
Translated reviews
L
lyndsay keberle
Rating: 4 out of 5
Very good, I'm very happy
Translated reviews
V
Vanessa Pieruccioni
Rating: 1 out of 5
Doesn't fit the clothes at all
Translated reviews
Response from Petit-Fernand
Hello Vanessa, We are very surprised by your opinion. We invite you to contact us directly via the contact form or by telephone, as it is totally abnormal for your labels to come unstuck! Have a nice day, The C-MonEtiquette team
C
Caroline
Rating: 4 out of 5
I've been ordering from c mon étiquette for 7 years and I've never been disappointed. The labels are dishwasher and washing machine resistant, respectively - top!
Translated reviews
A
alyssa Lambert
Rating: 2 out of 5
The choice of prints is great, the bottles are beautiful but I'm very disappointed, the design started to come off after a week, as well as a letter from her first name ?? even though we take good care of it. I wouldn't recommend it.
Translated reviews
Response from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. We will contact you directly to discuss the situation and find a solution tailored to your needs. We are committed to providing you with the support you need to resolve this issue satisfactorily. The C-MonEtiquette team
S
Stefania
Rating: 2 out of 5
I bought a very pretty personalized water bottle, but it's dangerous because it's not watertight. It emptied into my son's schoolbag and I'm sure (because I've checked it a thousand times with my husband) that it wasn't us who didn't close it properly. I've written to customer service and so far there's been no reply.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you've experienced a leaking problem with your personalized water bottle. We understand the importance of resolving this problem quickly. We will get back to you as soon as possible to find a suitable solution. The C-MonEtiquette team
M
Mamen Serrano Martínez
Rating: 1 out of 5
Big disappointment, it was the third year I bought them and, to my surprise, the stickers are very bad, it costs a lot to peel them off, some are damaged and no longer stick. If you have changed anything, go back to the old ones. I will not order any more from you. I'm not in the mood to throw money away.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for writing to us. We are sorry for this anomaly with your labels. After our conversation I will confirm the shipment of your replacement labels. Your satisfaction is very important to us. ?? Hello, Camille Petit-Fernand
C
Celine Menargues
Rating: 2 out of 5
I ordered my son's labels on 19/08, to this day I still have nothing. I have not noted any business. I am really not satisfied. Sincerely
Translated reviews
Response from Petit-Fernand
Hello Céline, Your order has been resent due to the non-receipt of the initial shipment. We hope you have received it correctly this time and that you like the products. The C-MonEtiquette team
M
Marie HERAUD
Rating: 4 out of 5
Sav au top 1st order not received. I was contacted by customer service who arranged for my order to be sent back to me, which arrived just before the start of the new school year, at no extra charge. Thank you, Sav!
Translated reviews
M
Miriam B.
Rating: 4 out of 5
Product arrived quickly.
Translated reviews
Response from Petit-Fernand
Hello, great, we're delighted! Have a nice day, ? Elise, EsIstMeins
A
Avis négatif
Rating: 1 out of 5
I never received my order.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry about this delivery incident. In fact, your order has been returned to sender due to an address error that was communicated to you. Very nice day, The C-MonEtiquette team
D
Danielle H.
Rating: 2 out of 5
The stickers don't seem to have been cut properly. They were very hard to remove from the backing and when I did manage to remove one it was all misshapen on the corners.
P
Perrine
Rating: 1 out of 5
I never received my parcel at the relay point. I am aware that this is the delivery company's fault but unfortunately it is still a bad experience. Customer service very good
Translated reviews
Response from Petit-Fernand
Hello Perrine, We're very sorry to hear about the delivery incident that contributed to your bad experience. We hope your adventure doesn't end here! Have a nice day, The C-MonEtiquette team
P
Pauline Tesson
Rating: 4 out of 5
Fast delivery, TOP labels and water bottles!
Translated reviews
F
Fanny Leroy
Rating: 1 out of 5
I can't recommend them at all, unfortunately I can't comment on the quality of the products as I haven't received anything! Order placed on August 27th, confirmation email telling me it would be shipped in 48h maximum (for manufacturing time), money debited immediately from my account, 7 days later no news, order still in "manufacturing" status, two emails sent to customer service without any reply.
Translated reviews
D
Delayen
Rating: 1 out of 5
I have not received my order??? Sincerely
Translated reviews
Response from Petit-Fernand
Hello Emilie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
A
Adeline Rigaud
Rating: 4 out of 5
Perfect for label quality
Translated reviews
S
Sarah Fleury
Rating: 4 out of 5
Fast and careful delivery, but still rather expensive for labels - what a shame!
Translated reviews
A
Anais
Rating: 1 out of 5
I am quite disappointed Order placed 15 days before the start of the school year, On the email it was certified that I would receive the order within 3 to 8 days I had to make the labels myself for the start of my children's school year.
Translated reviews
Response from Petit-Fernand
Hello Anaïs, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you!
A
Aurelie Gérard
Rating: 1 out of 5
Never received the article
Translated reviews
Response from Petit-Fernand
Hello, We're sorry your order was not delivered by the postal service. We have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
L
Lauriane
Rating: 4 out of 5
Product sent quickly, easy to use, but the iron-on labels come off after 2 washes, which is a shame.
Translated reviews
N
NH
Rating: 2 out of 5
I have not yet received my order and so I had to find a plan B to label the supplies for my child who came home this morning.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to read that you have not yet received your order by the postal service. Our Customer Service department has just contacted you to suggest a solution. Have a nice day, Camille C-MonEtiquette
R
Rosine Mendontio
Rating: 4 out of 5
Fast delivery
Translated reviews
We use cookies for audience measurement and improving user experience.
English 