Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Disappointed. The labels come off one by one with each wash and I find some stuck on other clothes... in the drum of the machine... I thought I'd make my life easier... but there's nothing like a marker on the garment label... I won't make the mistake of cutting them off again...
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Response from Petit-Fernand
Hello, We're very sorry to hear that the labels didn't meet your expectations. We fully understand your frustration. We have just contacted you to discuss the situation and find a suitable solution. We hope to be able to resolve this issue quickly and satisfy your needs. The C-MonEtiquette team
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Fanny
Rating: 1 out of 5
Order shown as delivered but not received.
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Response from Petit-Fernand
Hello, We have contacted you to help you resolve this issue. Rest assured that we will do our best to find a solution that suits you. The C-MonEtiquette team looks forward to hearing from you.
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Perrine
Rating: 4 out of 5
Perfect personalized water bottle, very pretty and very functional for my 2 1/2 year old little boy. First batch of labels arrived in the name of another child. I called customer service again and they sent me back the right batch of labels 10 days later. Too bad they arrived after school started. The labels are very pretty, my son loves them with the little gorilla.
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Mélanie
Rating: 4 out of 5
Very good value for money. The self-adhesive labels for clothing are great, they hold up through many washes. The labels for equipment are also good. Delivery is very fast. The choice is varied. I've been buying them for my 2 boys for several years now and I'm always satisfied.
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Camille Pecci
Rating: 1 out of 5
I still haven't received my order, which was supposed to leave on 28/08.
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Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Please do not hesitate to confirm receipt of your order! The C-MonEtiquette team
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Bc
Rating: 4 out of 5
very cute, however don't stay in certain materials in the wash. Eg school skirts have had two new stickers in after the wash.
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Crystal Deforges
Rating: 4 out of 5
Well received the labels I ordered for my daughters. Plenty of choice to personalize them as you like and enough to stick on all the clothes. Thank you
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Bignotti
Rating: 4 out of 5
Good quality and fast shipping!
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Laura
Rating: 2 out of 5
My order didn't arrive at all and my little boy started school without any of his clothes labelled. Customer Services resent however I received someone else's order. Not reliable, would not recommend.
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Nadiia Bilokin
Rating: 4 out of 5
The labels arrived, but it took a good 12 days... a little too long.
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Mary Calais
Rating: 4 out of 5
Unfortunately "C-Monetiquette" reversed my order with that of someone else. But they quickly took charge of my complaint and called me quickly by phone. So I got my labels after the start of the school year, which was a pity. But the quality is good and the labels are great!
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Anissa
Rating: 2 out of 5
Unfortunately, most of the labels fell off after the 1st wash.
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Response from Petit-Fernand
Hello, We are very sorry to hear that the labels did not meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. All the best, The C-MonEtiquette team
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Jollivet
Rating: 1 out of 5
For 15 days my parcel has been in preparation at the sender's. This is my 1st experience and I have never received my parcel. On the other hand, customer service is efficient...immediate reimbursement.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we informed you in our previous exchanges, your purchase has been fully refunded. We hope that this incident will not affect your future orders. Thank you for your patience and understanding, The C-MonEtiquette team
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Marina Stark
Rating: 1 out of 5
Never received my order and no response from customer service, even after a reminder.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have now contacted you privately to propose a solution that we hope will satisfy you. The C-MonEtiquette team
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Aina Peris Morant
Rating: 1 out of 5
The arrival of the package was very delayed, twice they said it was going to arrive and it did not arrive, therefore, the service was very bad.
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Venecia P.
Rating: 2 out of 5
Ordine effettuato 28/08 mia figlia inizia scuola il 12/09 e ancora niente penso non arriveranno più visto altre recensioni negative regalate 14 euro circa! Mai più
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Lilly Gabay
Rating: 2 out of 5
I ordered three packs, and the different label pages were mixed up in the packs.
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Response from Petit-Fernand
Hello, We understand that mixing label pages in packs can be inconvenient. However, we hope that this does not affect the use of your labels and that you manage to use them despite this incident. If you need anything else, please don't hesitate to contact us. The C-MonEtiquette team
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Cindy Gaudinot
Rating: 4 out of 5
Top for putting on business
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Emilie M.
Rating: 4 out of 5
It's a shame there aren't any of the old formats, but otherwise top design and quality. I recommend it because it's so practical!
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Julie Masetto
Rating: 4 out of 5
Very practical labels for my part sticky hold very well! The little bmole is a bit small for my taste! And the delivery was a bit long compared to the reviews I'd read before.
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Ambre Gaumet Marante
Rating: 4 out of 5
Order received very quickly, but has a defect in the cutting area, there is a slight white border on the left side of each label.
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C.m.
Rating: 1 out of 5
The order did not arrive on time. I had to complain several times and finally request a refund. They did not show any courtesy for the inconvenience caused. After two weeks of waiting I was left without my order.
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Quelqu'un
Rating: 4 out of 5
Fast shipping Lots of choice Could be a bit cheaper - : 1 delivery error with partial refund but fast.
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Pigeon Mylène
Rating: 4 out of 5
Fast shipping . labels conform to the order on the site.very good quality self-adhesive labels stick well to clothes even after machine washing TOP
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Joanna
Rating: 4 out of 5
Never delivered! Edit: quick refund with no worries
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. The C-MonEtiquette team
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Elina Caliste
Rating: 1 out of 5
The labels are very pretty, but they didn't last a single wash at 30°C. Everything has been respected in the hen procedure attached to the garments and yet they are peeling off. Extremely disappointed, I'll have to order more.
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Response from Petit-Fernand
Hello, We are sorry to hear that the quality of the product does not meet your expectations. Your satisfaction is our priority, and we'd love to help you solve this problem. Please contact us as soon as possible, enclosing photos, so that we can discuss a suitable solution.
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Melissa Debaillie
Rating: 1 out of 5
Hello , I simply never received my order . First label for my youngest daughter who starts kindergarten this year, without label. Thank you for your seriousness.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations. The C-MonEtiquette team
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Jessica
Rating: 2 out of 5
Very disappointed, the iron-on labels don't hold. Classical clothing labels too. I am very disappointed
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Response from Petit-Fernand
Hello, We're really sorry to hear that the labels, both the iron-on and the classic ones, didn't meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. The C-MonEtiquette team
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Jeanne-Aurélie M
Rating: 1 out of 5
Considerably disappointed from one year to the next. Missing item sent back 15 days later, so after the start of the school year, and labels that go off as soon as the first wash, whereas in the past they were perfectly clean. I've already placed several orders and this is the first time I've been disappointed with the site.
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Response from Petit-Fernand
Hello, We hope you have received the missing item from your order. In addition, we have just written to you regarding the incident with your labels in order to provide you with a rapid solution. If you have any further questions, please do not hesitate to contact us.
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Mélissa James
Rating: 1 out of 5
One self-adhesive label was already damaged after the first wash. A second had peeled off and hung in the machine's drum.
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Response from Petit-Fernand
Hello, We recently contacted you to find out what could have happened, as it's not normal for your labels to come unstuck. We want to solve this problem as soon as possible and make sure you're completely satisfied. The C-MonEtiquette team
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Julie Cairat
Rating: 1 out of 5
I never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations.
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Client(E)
Rating: 4 out of 5
Nice product, the labels are high-quality, wash-resistant and the design is attractive. The only drawback is that the iron-on labels come off a little when in use. But they're easy to put back on. What disappointed me was that they were sent in a classic paper envelope, and on the day they were delivered, it was raining heavily. Part of the notebook was warped. The labels weren't too badly damaged, but it's a shame for a product like this not to have protection.
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Cynthia
Rating: 1 out of 5
I received another person's order at the end of August. I sent an email to complain and to this day, I still haven't received my order.
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Response from Petit-Fernand
Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to resend you the correct order, and responded to you promptly in private. We understand that this may have caused some inconvenience, and we're doing everything we can to prevent it from happening again. Thank you for your patience and understanding.
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Mme Federica Mancuso
Rating: 1 out of 5
Never received the order.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have just contacted you privately to propose a solution that we hope will satisfy you.
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Perrine
Rating: 1 out of 5
I ordered a gourd with a straw, but unfortunately it doesn't fit at all. It's not suitable for children. The bottle is poorly designed because it has a small hole (to be able to suck in water) but even when closed, the water leaks if you turn it upside down. So imagine the gourd being handled by any child and ending up in a bag, business and bag soaked. I don't understand how we can design such an object, designed for children, but not adapted to them: my personalized gourd is unusable. I strongly advise against this product. Although it's solid and pretty.
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Response from Petit-Fernand
Hello, We find it abnormal that your gourd is leaking. We have contacted you to propose a solution and sincerely hope that it will meet your expectations. Please let us know if you have any further questions. We look forward to hearing from you. The C-MonEtiquette team
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Bettina P.
Rating: 1 out of 5
With my first order, the size of the stickers kept changing during the ordering process and so I got stickers that were too big. That's why I paid even closer attention to this with my second order and it didn't happen. Nevertheless, I find the stickers too wide and long for pens, for example. I think you can easily rub them off or they take up a lot of the pen's surface area
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Response from Petit-Fernand
Hello, thank you for your review. Unfortunately, after checking your order confirmation, you actually ordered labels for single-line objects and not mini-labels. We are very sorry about that. Have a nice day, Elise, EsIstMeins
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Kara Schifano
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, We're sorry, your order has been returned to sender due to an addressing issue. We understand this can be frustrating and apologize for the inconvenience. We will resend your order as soon as possible so that you can receive it promptly. We will let you know as soon as your order has been shipped. The C-MonEtiquette team
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Fady Ata
Rating: 1 out of 5
I think this is the 5th year I've ordered. But this year I came back from vacation just before the start of the school year and I took delivery in 24 hours for 9.50 euros. I received the order 10 days later. Even though the shipping costs were reimbursed. I'm not satisfied with the delivery time.
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Response from Petit-Fernand
Hello, We are very sorry that the delivery time was so long, especially with a Chronopost delivery. Although we choose this option to guarantee fast delivery times, it unfortunately happens that these are not respected, which is beyond our control. We apologize for this inconvenience and hope that this incident will not affect your confidence in us. Please do not hesitate to contact us should you have any questions or require assistance.
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Mélanie Rigaux
Rating: 1 out of 5
No order tracking. Package does not arrive. Pouch folded and damaged on arrival. Relay point more than mediocre. 3 weeks waiting for labels !!!!
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Response from Petit-Fernand
Hello, We're sorry you didn't receive your initial order as planned. Following our exchange, we agreed together to return your order, and this was done promptly. We hope you will receive it correctly. Have a nice day,
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Aurelie
Rating: 1 out of 5
Order placed on 27 August 2024 and still nothing! Too bad
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Response from Petit-Fernand
Hello, Thank you again for your patience and understanding. Following our telephone conversation, we are delighted that the delivery problem has been resolved. We hope that everything is now in order and that you are satisfied with the solution.
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