The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Labels received quickly, as ordered. Excellent customer service. The only downside is that they didn't stick to all the garments, despite strict adherence to the instructions... shame!
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Marta Pretenders
Rating: 1 out of 5
He pagado por un envío express de entrega en 24-48h, lo pedí un lunes, es sábado y no me han llegado, ya no me hacen falta sus etiquetas, he tenido que improvisar otra solución.
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Response from Petit-Fernand
Hola Marta, Sentimos mucho este retraso en la entrega. Puedes contactar nuestro servicio de atencion al cliente para que te puedan ayudar con tu pedido lo antes posible. Buen dia, Camille Petit-Fernand
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Laëtitia
Rating: 4 out of 5
Delivery was very fast. Labels as I expected. The site is easy to use and there is a good choice of colors and logos. I haven't yet had a chance to wash the clothes I stuck the labels on, so I can't say anything about the quality. There were other "summer" stickers that my daughter really liked. I highly recommend them.
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Angelina G.
Rating: 1 out of 5
Very disappointed this year. The labels are much more difficult to remove from the boards than in previous years. The labels get damaged or even torn when you try to remove them from the board, which prevents them from adhering properly to the garments.
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Response from Petit-Fernand
Hello Angelina, We're sorry to read your message. Concerning your labels, our customer service has just contacted you by e-mail. Your labels should not be difficult to remove from their holders. Have a nice day, Camille C-MonEtiquette
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Alexandra Gravier
Rating: 4 out of 5
The labels are great "but" A bit expensive for labels It's the same price everywhere on the web
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Loulou
Rating: 4 out of 5
Nice labels, nice color, the number ordered is exact, the stickers are also very nice, but I had some trouble removing the labels from the booklet....the plastic film that protects the labels comes off when removing them. Could this be a manufacturing defect....? But I'm still satisfied with my purchase.
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Sra N.
Rating: 4 out of 5
It was easy and intuitive to customize the products I wanted. They arrived in a short time.
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Yurena
Rating: 1 out of 5
A real disaster. My order never arrived, they told me in customer service that they would send it again and it never arrived for the second time and they don't even know where it is. Still waiting for my money back.
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Response from Petit-Fernand
Hello, We are sorry to read your message. We see in the tracking of your order that it has been delivered :) As for the refund, I confirm that we have done it, you can contact us if you need any details. Good day, Camille Petit-Fernand
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C F.
Rating: 4 out of 5
Quick service and great product
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Simo
Rating: 4 out of 5
Great labels, met delivery time. Glue seems to hold well, we will see over time
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Amina Hachelaf
Rating: 4 out of 5
I did not receive my first order worried I contacted customer service who immediately responded to my expectations, in not even a week my second order arrived before the start of the school year.
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Camille GIONA
Rating: 4 out of 5
I'm happy with the labels I received, very practical and beautiful colors.
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Michaella B.
Rating: 1 out of 5
I still have received order and was shipped out another one and that still haven't arrived it's been a month since my order
Response from Petit-Fernand
We're sorry you experienced such delays in your delivery. We hope you have since received your order, and our customer support was satisfactory.
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Lesley W.
Rating: 2 out of 5
I've found that labels have fallen off after 1 wash. I had hoped these would last for school year, I have bought other brands in the past and found this to be the case. Disappointed
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Eulchen_Kjærlighet
Rating: 4 out of 5
The goods were delivered well packaged. There was no communication during the ordering process
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Response from Petit-Fernand
Hello, thank you for your comment. Normally you will receive an order confirmation and a shipping confirmation. You can also check spam mails. Have a nice day, Elise, EsIstMeins
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Anaïs Usclat
Rating: 1 out of 5
My order went well, I received my labels they are very pretty I stick them with my iron on my son's clothes for back to school respecting the degree and time of application, Unfortunately after a wash the labels peel off and I am very disappointed.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Our customer service has just contacted you to help you with your order :) Have a nice day, Camille C-MonEtiquette
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Cuvato N.
Rating: 1 out of 5
The labels I purchased never arrived.
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Response from Petit-Fernand
Good morning Nicola, Our customer service will contact you to resolve the non-delivery by the mail. Good day, Chiara, Petit-Fernand
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Tif
Rating: 4 out of 5
I am satisfied with my purchase. The bottles are light, I recommend them.
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Theresa S.
Rating: 1 out of 5
Unfortunately we had severe problems with the delivery...disappearance of the goods, 2 x.. Too bad... a year ago we had a great experience.
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Response from Petit-Fernand
Hello, We are very sorry that you had a bad experience with the delivery. However, we hope that you received your refund in good order. Have a nice day, Elise, EsIstMeins
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Tania Costa Ferreira
Rating: 4 out of 5
The space between the first and last names was very small. The size of the labels for markers or crayons is perfect. I cut the labels in half to optimize the markings for markers and other things...
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Morgane Uldry
Rating: 4 out of 5
The site is fun and practical
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Virginie Chevalier
Rating: 1 out of 5
I'm surprised by all the positive comments about the labels... First wash, I found two at the bottom of the machine despite having followed the instructions perfectly... Extremely disappointed.
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Response from Petit-Fernand
Hello Virginie, We're sorry to read your message. It is not normal for your labels to come off so easily during washing. We invite you to contact our customer service via our contact form on our website. We'll be happy to help you :) Have a nice day, Camille C-MonEtiquette
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jecel
Rating: 4 out of 5
first experience rather satisfying, the finished product is what I expected, but the layout of the product is not very practical. it comes in the form of notebooks, which is not easy when several children want to stick their labels at the same time, moreover sheets not detachable.
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Anne Leroy Borel
Rating: 4 out of 5
I've been ordering for a few years now! Always satisfied, the labels are very pretty and high quality! They resist washing very well! However, for my latest order, I'm a bit disappointed because the clothing labels aren't cut properly, I have trouble removing them from the sheet, I have to cut them with scissors to be able to use them. In itself it's not too bad, it's just a waste of time ... I've also ordered water bottles for my twins, they're so beautiful, they love them as much as I do! The pattern is so pretty (horses and dinosaurs), and they're as quick to unpack as they are to adopt! Thanks ??
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christine
Rating: 4 out of 5
The self-adhesive labels are top quality. They hold well, even after washing. I'd like them to be a bit more geared towards a larger pre-teen and teen clientele too (for camps and school it's very practical). And it would be nice to have prices for loyal customers.
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Solenne Elia
Rating: 4 out of 5
I ordered self-adhesive name labels on clothes for my son at nursery. The site is well designed and allows you to quickly create your label and personalize it by seeing the results live. It's quick and easy. The result is very pretty. However, it's not always easy to remove the label from the backing and put it on the garment. What's more, it can only be stuck onto the garment's care label and not directly onto the fabric, which is sometimes problematic or simply impossible. A good solution, but not suitable for all garments. You'll have to use iron-on labels for some garments. But overall I'm satisfied and would order from this site again.
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Anne Nithila
Rating: 1 out of 5
Error in ordering the labels. I was sent an earlier model than the one ordered this year + there is another error and in one of the notebooks with labels belonging to another name mixed with those of my children. I'm very disappointed
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Response from Petit-Fernand
Hello, We are sorry to read your message. Our customer service has just contacted you to help you with your order. Have a nice day, Camille C-MonEtiquette
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Sabine Sorant
Rating: 4 out of 5
Everything is perfect, I just wish that the labels of several children were in individual notebooks for each name.
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Ivana V.
Rating: 2 out of 5
I have specially arranged an express order and accordingly paid extra expensive that it comes to me after 1-2 working days it has passed over 5 working days and it is not yet there ... super annoying!
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Response from Petit-Fernand
Hello, thank you for your message. For this order 5001358638 you selected standard delivery and not express delivery. This is why the delivery took longer than 1-2 days. Have a nice day, Elise, EsIstMeins
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Coralie Besnard
Rating: 4 out of 5
Very good and beautiful labels and very fast shipping. However, in the primary kit you need 10/15 extra labels for pens, felt-tips and pencils. As for the rest, I'll have some left over for next year. Thank you for your help.
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Elyse Duval
Rating: 4 out of 5
Very fast very pretty
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Emma
Rating: 1 out of 5
The font is very small We end up with a name that is tiny in relation to the size of the label. According to the visual on the screen when ordering, it was proportional. Disappointed for a 1st order. I hadn't had this problem with another site.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. The small size of your labels is explained by the fact that you chose our "mini" labels specially designed for pens. In fact, they have very slim dimensions, making them ideal for colored pencils, for example. We're sorry if this didn't meet your expectations? Have a nice day, Camille C-MonEtiquette
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Melanie Torres
Rating: 2 out of 5
The shipment took forever and when it arrived it was incomplete. I filed a claim but they didn't even give me a complimentary gift. That speaks a lot about the after sales service and how they are not interested in customer loyalty. For future purchases I think I will try another company.
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Response from Petit-Fernand
Hello, We are sorry to hear that the delivery time was not respected with the carriers. It is in our interest to keep our customers happy and to provide a solution as soon as possible. If you have not received a compensation, do not hesitate to let us know :) Good day, Petit-Fernand
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Elodie Belleville
Rating: 4 out of 5
Good reception and very happy with the result. A little problem with peeling the labels, which is a bit difficult and gets damaged in the corners, but otherwise very good quality labels.
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Trio en quatuor
Rating: 4 out of 5
Hello, during my order I had a problem at the time of payment (technical problems). Customer service was friendly and efficient. The labels are of good quality. The only small disappointment was that the order for my two children was mixed up, which was a bit confusing at first and less practical to use. I recommend your site and your products.
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1000698172
Rating: 1 out of 5
order received at a relay point but given to someone else, no help from c-monetiquette, once the money has been transferred to the account, the customer is nothing more than an email, a promotional code offered, a commercial gesture to encourage purchase, a shame.
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Response from Petit-Fernand
Hello, We are very sorry to read your message. Following your exchanges with our customer service department, the refund of your order has been processed. We are sincerely sorry for this anomaly and remain available if necessary. Have a nice day, Camille C-MonEtiquette
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Une CLIENTE
Rating: 1 out of 5
Order never received! A never-ending battle to get my money back! Customer service turned a deaf ear despite numerous reminders! Still waiting for my refund! 30 lost bravo "c mon étiquette
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Response from Petit-Fernand
Hello, It is with regret that we read your message. We currently do not have enough information to contact you to help you. However, if your order has been refunded, this will be visible on the bank account associated with your payment shortly. We are very sorry that your order did not arrive in time. Have a nice day, Camille C-MonEtiquette
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Laeticia Malherbe
Rating: 4 out of 5
After-sales service ??. They respond quickly to our requests and do their best to help and satisfy us. I've been ordering from them for 3 years and I'm never disappointed. Not to mention the ease with which the multi-function labels can be created. I recommend them without hesitation?
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Jocelyne Aman
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Jocelyne, We're sorry about this delivery anomaly with the postal service. We have just contacted you to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Jackie
Rating: 1 out of 5
Stickers looked lovely and went on really easily but came off in the first wash
Response from Petit-Fernand
Hello, We are very sorry to hear that you are having issues with your order. As it is obviously not normal for stickers to come off, we've sent you an email to find a solution! We wish you a lovely day ?? Sarah- Petit Fernand
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