Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 898 published reviews
5 44,4k 84% 4 3 391 6% 3 1 452 3% 2 999 2% 1 2 672 5%

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

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J
Justine R.
Rating: 4 out of 5
following a purchase from 29/12/2025
We are (once again) very happy with our purchase. The waiting time for delivery was a bit longer this time while usually very fast.
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Emmanuelle H.
Rating: 4 out of 5
following a purchase from 03/01/2026
Fast and careful shipping, very appreciated! Small downside: the sulfurized paper for ironing was missing from the package. The quality of the labels seems a bit worse than during my previous purchases: thicker, harder to thermofuse and detach from the support.
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Response from Petit-Fernand
Hello Emmanuelle,

We sincerely thank you for your constructive feedback. We are delighted to learn that you appreciated the speed and care of the shipment, and we take note of your comments regarding the sulfurized paper and the quality of the labels in order to improve our services. Please do not hesitate to contact us for any questions or assistance.

Have a nice day,
Camille C-MonEtiquette
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Mélanie U.
Rating: 4 out of 5
following a purchase from 03/01/2026
I ordered different labels for my 3 children that all got mixed up in the notebooks. It's really not practical at all and it had never happened to me before even though I have already placed several orders in the past.
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Aurélie P.
Rating: 4 out of 5
following a purchase from 03/01/2026
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Haizea A.
Rating: 2 out of 5
following a purchase from 23/12/2025
I thought it was printed but it's a sticker stuck to a tupper.
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Response from Petit-Fernand
Hello Haizea,

Indeed it is a sticker, as indicated on our website. The idea is to allow customization to be changed when necessary without having to buy the entire product again. This way, the tupper can be easily reused :)

Have a good day,
Camille Petit-Fernand
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Catherine R.
Rating: 1 out of 5
following a purchase from 01/01/2026
Despite having strictly followed the instructions for applying the labels, the clothing was very damaged. Very unhappy, I would not recommend this site again.
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Response from Petit-Fernand
Hello,

We are sincerely sorry to hear about your disappointment.
The instructions provided for applying the labels only concern their application. However, it is essential to prioritize the care instructions specific to each textile (washing temperature, drying, ironing, etc.), as these can vary depending on the material and influence the final result.
We remain available to discuss and assist you if needed.

Have a nice day,
Camille C-MonEtiquette
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MAELA B.
Rating: 2 out of 5
following a purchase from 31/12/2025
The glass and the labels are fine. However, I bought a personalized water bottle but honestly, we are struggling; the straw does not work, so I have to open it to drink properly. Except that it is for my 2-year-old daughter, so I am very disappointed.
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Response from Petit-Fernand
Hello Maela,

Thank you for taking the time to share your feedback. We are glad that you appreciated the glass and the labels. Regarding the personalized water bottle, we are sorry to hear that you are having difficulties with the straw, especially for your little girl. Your satisfaction is our priority, and we would be happy to help you resolve this issue. Please do not hesitate to contact us so that we can find a solution.

Have a nice day,
Camille C-MonEtiquette
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Claudia L.
Rating: 4 out of 5
following a purchase from 19/12/2025
These are amazing for water bottles etc they stick really well and last all school year (and beyond) through washes and all sorts however they don’t stick to clothes labels
Response from Petit-Fernand
Thank you for your feedback, Claudia! We're glad to hear that you find our labels effective for water bottles and that they endure throughout the school year. We appreciate your note regarding clothing labels and will take it into consideration for future improvements.
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Larissa A.
Rating: 4 out of 5
following a purchase from 19/12/2025
I have already ordered from them 2 times, a wonderful product! This time the delivery was delayed a bit more, arriving 5 days late but I had chosen standard delivery
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Response from Petit-Fernand
Dear Larissa,

Thank you for your feedback and for choosing Petit-Fernand twice! We are happy that you like the product. We apologize for the delay in delivery and understand that it can be frustrating. We will do our best to improve the service in the future.

Thank you again for your understanding and your valuable comments.

Best regards,
The Petit-Fernand team
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Elisabeth K.
Rating: 4 out of 5
following a purchase from 29/12/2025
Very practical and quick. The only downside is that some labels come off. You just need to iron them.
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Patricia L.
Rating: 4 out of 5
following a purchase from 27/12/2025
Very good article Fast delivery Very satisfied
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Giammellaro A.
Rating: 1 out of 5
following a purchase from 17/12/2025
I did not receive my order placed on December 18. Very strange, because previously I had already purchased my labels for school, and I always received them. But as of today, I don't know what happened
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Response from Petit-Fernand
Good morning Andrea,

Thank you for your feedback. We sincerely apologize for the issue with your order from December 18. We invite you to contact our customer service so we can assist you better and resolve the situation as soon as possible. We are here to help you.

Best regards,
Giulia Petit-Fernand
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Silvia B.
Rating: 4 out of 5
following a purchase from 17/12/2025
I thought the backpack would be a little stiffer, but everything is very nice.. the price is a bit too high for my taste, but very nice.
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Response from Petit-Fernand
Dear Silvia,

Thank you for your feedback! We are glad that you appreciate the design of the backpack. We will take your observation regarding the stiffness and the price into consideration. Your opinion is very important to us and helps us improve.

Best regards,
The Petit-Fernand team
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Rachel M.
Rating: 1 out of 5
following a purchase from 26/12/2025
Partially shipped order (the labels that stick to the iron are missing)
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Response from Petit-Fernand
Hello Rachel,

Thank you for taking the time to share your feedback. We are sorry to hear that your order was not complete. Your feedback is valuable and we will ensure to check this point to improve our service. We hope that the solution provided by our customer service is satisfactory for you :)

Have a nice day,
Camille C-MonEtiquette
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lolo M.
Rating: 4 out of 5
following a purchase from 26/12/2025
very good
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Ronca S.
Rating: 4 out of 5
following a purchase from 07/12/2025
Good customer service, top and customizable labels
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Response from Petit-Fernand
Dear Silvia, we sincerely thank you for your positive feedback! We are pleased to know that you appreciated our customer service and customizable labels. We invite you to visit us again soon at Petit-Fernand!
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Joana S.
Rating: 1 out of 5
following a purchase from 03/12/2025
It peels off after a wash while it is clearly stated that it withstands several washes. I wash at 30 degrees. Never again a fortune spent for nothing
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Response from Petit-Fernand
Hello Joana,

Thank you for taking the time to share your experience with us. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offerings. We have just contacted you to assist you :)

Have a nice day,
Camille C-MonEtiquette
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Christina F.
Rating: 4 out of 5
following a purchase from 17/12/2025
The items are good, except the learning cup is a bit small I think. I haven't had the chance to try the labels yet, but the stamp is great.
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Sabine Friederike D.
Rating: 2 out of 5
following a purchase from 08/12/2025
I did not receive the order. A refund was granted to me on short notice.
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Response from Petit-Fernand
Good day, Sabine Friederike. Thank you very much for your feedback. We are sorry to hear that you have not received your order. We are always working to improve our service and appreciate your feedback. Please do not hesitate to contact us again if you have any further questions. Best regards, Your Es-Ist-Meins team.
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Laury P.
Rating: 4 out of 5
following a purchase from 18/12/2025
Very disappointed by the lack of feedback on my purchase validation issue despite a call and the request to send an email. But I really liked the item and I am satisfied with its use. Fast shipping once my order validation was finally possible. Site bug??
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Roberta S.
Rating: 4 out of 5
following a purchase from 07/12/2025
Always top labels, nice case but from the photo it looked bigger.
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Response from Petit-Fernand
Dear Roberta, we thank you for your positive feedback on the labels and for your comment on the box. We apologize if the dimensions did not meet your expectations and we will take your observation to improve our visual communication. We hope to see you again soon at Petit-Fernand!
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Corinne P.
Rating: 4 out of 5
following a purchase from 17/12/2025
Very fast
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Michaela L.
Rating: 1 out of 5
following a purchase from 07/12/2025
Item was only received after complaint and about 3 weeks.
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Response from Petit-Fernand
Hello Michaela,

Thank you for your feedback. We are sorry to hear that there were delays with your order. We are always working to improve our service and optimize your experience. Please do not hesitate to contact us directly if you have any further concerns.

Best regards,
Camille Es-Ist-Meins
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Kaoutar B.
Rating: 4 out of 5
following a purchase from 12/12/2025
Compliant. Very practical and cute
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Hatice N.
Rating: 1 out of 5
following a purchase from 15/12/2025
I took thermo stickers without paying attention
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Response from Petit-Fernand
Hello Hatice,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our thermo stickers did not meet your expectations. Your satisfaction is our priority and we would be happy to help you find a product that suits you better. Please feel free to contact us for any assistance.

Have a nice day,
Camille C-MonEtiquette
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Sara A.
Rating: 1 out of 5
following a purchase from 04/12/2025
Part of the order is still missing.
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Response from Petit-Fernand
Good morning Sara,

Thank you for contacting us. We are sorry to learn that part of your order is missing. We invite you to contact us directly to resolve the issue in the best way possible. We are committed to providing you with quality service and will do our best to meet your needs.

Best regards,
Camille from Petit-Fernand
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Sharon T.
Rating: 4 out of 5
following a purchase from 01/12/2025
Very good service and product.
Response from Petit-Fernand
Dear Sharon,

Thank you for your positive feedback and for giving us a 4/5 rating! We are delighted to hear that you are satisfied with our service and products. Your support means a lot to us, and we look forward to serving you again in the future.

Best regards,
The Petit-Fernand Team
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Maria K.
Rating: 4 out of 5
following a purchase from 01/12/2025
The font size is smaller than the last order, although the same procedure was followed.
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Response from Petit-Fernand
Dear Maria, thank you very much for your feedback on your last order at "Es-Ist-Meins". We regret that the font size did not meet your expectations and will take your comments into account to improve future orders. Please do not hesitate to contact us directly if you have any further concerns.
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Marie-Jo B.
Rating: 4 out of 5
following a purchase from 07/12/2025
Always happy a nice choice to personalize the labels
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Response from Petit-Fernand
Dear Marie-Jo, we warmly thank you for your positive review and your flattering comments regarding our selection of labels. We are delighted to know that you appreciate the customization and we hope to continue to satisfy you with our products. Do not hesitate to come back to us for any request or suggestion!
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Dominique B.
Rating: 4 out of 5
following a purchase from 01/12/2025
I thought I would receive iron-on labels, but they are just adhesive. I may have misread or mischecked the choice, but it didn't seem very clear to me. It's for my mother's clothes as she is going into a nursing home, and I'm afraid they won't hold up in the wash.
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Response from Petit-Fernand
Hello Dominique,

Thank you for your feedback, and we apologize for the confusion regarding the type of labels. Please know that our adhesive labels are designed to withstand multiple machine washes, but we understand your concerns. Don't hesitate to contact us if you have any other questions or if you would like more details about our products.

Have a nice day,
Camille C-MonEtiquette
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Saliha M.
Rating: 1 out of 5
following a purchase from 02/12/2025
I am not satisfied. The iron-free clothing labels peel off quickly. So very disappointed
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Response from Petit-Fernand
Hello Saliha,

Thank you for taking the time to share your feedback. We are sorry to hear about your unsatisfactory experience with our labels. Your feedback is valuable and we will take your comments into account to improve the quality of our products. Please feel free to contact us directly, we would be happy to offer you a solution.

Have a nice day,
Camille C-MonEtiquette
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Aurore V.
Rating: 4 out of 5
following a purchase from 01/12/2025
The designs are very beautiful and the quality is there. A small downside on the water bottles where the designs did not last a year, but it seems to me that the "gluing" technique is different on the last ones purchased.
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Mireille O.
Rating: 4 out of 5
following a purchase from 01/12/2025
Great as usual !!!
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Sarah S.
Rating: 4 out of 5
following a purchase from 30/11/2025
Could be a little bigger for the labels that are not iron-on
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Suraj S.
Rating: 1 out of 5
following a purchase from 18/11/2025
Product never arrived. Had to ask for a refund after 3-4 weeks of waiting and no information
Response from Petit-Fernand
Hello Suraj,

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Please rest assured that we are looking into this issue to ensure it doesn't happen again. Your satisfaction is important to us, and we hope to serve you better in the future.

Best regards,
Giulia Petit-Fernand
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Alex S.
Rating: 2 out of 5
following a purchase from 16/11/2025
First wash and the sticker has come out. Good for pencil cases or shoes
Response from Petit-Fernand
Hello Alex,

Thank you for your feedback. We're sorry to hear that your sticker didn't meet your expectations. We appreciate your comments and will take them into consideration to improve our products. If you have any further concerns, please feel free to reach out to us.

Best regards,
Giulia Petit-Fernand
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Nelly B.
Rating: 4 out of 5
following a purchase from 26/11/2025
In accordance with my request. Delivered quickly. The best review will be from my little girls to whom I am giving the kits for Christmas....
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matthieu D.
Rating: 1 out of 5
following a purchase from 26/11/2025
Damaged labels
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Response from Petit-Fernand
Hello Matthieu,

Thank you for your feedback. We are sorry to hear that your labels arrived damaged. Your satisfaction is our priority and we would like to resolve this issue. Please do not hesitate to contact us directly so that we can assist you.

Have a nice day,
Camille C-MonEtiquette
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Christelle M.
Rating: 2 out of 5
following a purchase from 25/11/2025
The labels do not hold enough......
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Response from Petit-Fernand
Hello Christelle,

Thank you for taking the time to share your feedback. We are sorry to hear that the labels did not meet your expectations. Your feedback is valuable and helps us improve our products. Our customer service has just contacted you to assist you.

Have a nice day,
Camille C-MonEtiquette
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Marie-France C.
Rating: 1 out of 5
following a purchase from 25/11/2025
The labels do not withstand the first wash and stick very poorly
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Response from Petit-Fernand
Hello Marie-France,

Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have encountered issues with our labels. Your satisfaction is our priority and we are committed to improving the quality of our products. We have just contacted you by email to assist you :)

Have a nice day,
Camille C-MonEtiquette
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