The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Order a child's water bottle with straw. This well-sealed gourd leaks if it's not put straight in the bag! Unthinkable for a children's bottle - a useless purchase! Too bad
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Response from Petit-Fernand
Hello, It's with regret that we read your message. Our water bottles are normally completely watertight. In order to understand your problem and provide you with a solution, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Morgane GREGOIRE
Rating: 1 out of 5
We still haven't received our order placed on August 8 for 57 euros, and back-to-school is only a week away. Where is my order?
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Response from Petit-Fernand
Hello, We are sorry about this delivery anomaly by the carrier. We hope that the second shipment we have set up will arrive as soon as possible? Have a nice day, Camille C-MonEtiquette
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Katie B.
Rating: 4 out of 5
Good quality, exactly what I ordered.
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Kim H.
Rating: 4 out of 5
Labels are great however, one sheet of them are of someone else's name so we can't use them.
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Manon Bonnet
Rating: 2 out of 5
2 flasks ordered, 1 leaked once closed and the second was not aligned once the cap was closed with the first name! Another one was sent back but the printing wasn't very careful, it's missing in a few places...and the problem remains the same! I'm very disappointed
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Response from Petit-Fernand
Hello Manon, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you to try and find a solution. Have a nice day, C-MonEtiquette customer service.
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Silvia
Rating: 4 out of 5
Cute labels, fast shipping
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Catherine Boehler
Rating: 1 out of 5
Very disappointed with the labels none of them peel off properly they are not pre-cut properly a real hassle
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Response from Petit-Fernand
Hello, We apologize, your labels shouldn't be so difficult to remove from their holders. We've just emailed you to help you :) Have a nice day, Camille C-MonEtiquette
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Anita Da Silva
Rating: 4 out of 5
The labels are really pretty, easy to stick on, even the iron-on ones. However, I'm sorry that there are so many object labels, because in kindergarten we take almost nothing to school, so I think there should be fewer object labels and more clothes labels.
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Abc
Rating: 1 out of 5
Late delivery, products received after the event, no longer needed
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Response from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
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Émeline Veyssiere
Rating: 2 out of 5
Label very little protected during shipment, have taken the water even before arriving in the mailbox otherwise very nice label but I have only 6 of a little dry.
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Response from Petit-Fernand
Hello Emeline, We are very sorry that the labels arrived damaged. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Lucano Inma
Rating: 4 out of 5
Solid labels that have withstood 2 washes so far. To be seen later, but they seem to hold up well. The nice thing is that you can personalize them
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Melissa Pellegrini
Rating: 4 out of 5
Superb labels
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sophie v.
Rating: 4 out of 5
Good value for money.
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Vic
Rating: 1 out of 5
Ordered on August 14 for back-to-school. Today is August 24 and I still don't have the labels for the start of the school year on Monday. The delivery tracking only gives partial information (arrival in the destination country?), it still doesn't say when they will arrive. I'm very disappointed. I won't be ordering again. I wanted to change for this year, it was a mistake.
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Response from Petit-Fernand
Hello, Thank you for writing to us. According to your order tracking, your order was delivered to your mailbox on 26/08. We hope it meets your expectations :) Have a nice day, Camille C-MonEtiquette
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Jessica
Rating: 1 out of 5
The order never arrived. I notified customer service who told me that I had to wait for a specific date to request the return (August 9th). Once the 9th arrived, they told me that the waiting date was August 1st. Therefore, I did not understand why they made me wait until the 9th to be able to claim.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have received different information. The first email that is sent after an order that has not been received is automatic and it is possible for errors to creep into the email. We apologize for the inconvenience. Good morning, Petit-Fernand
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M. M.
Rating: 4 out of 5
Very good service and the product is also great, good quality!
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Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
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Julie B.
Rating: 4 out of 5
Easy to use online ordering Good communications Good price Quick delivery Lovely labels
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Amelie
Rating: 4 out of 5
Fast and accurate shipping
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Johanne Jamaer
Rating: 2 out of 5
I was a little disappointed with the quality of the labels on this latest order. Before, the gluing quality was perfect. Here, I can already see the labels coming off the felts before they've even been handled. The design is very nice, but I'm disappointed.
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Response from Petit-Fernand
Hello Johanne, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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SG
Rating: 1 out of 5
It's been almost three weeks since the order was placed and we still haven't received the labels. In the meantime, the children have already gone back to school and it's impossible to label their things... When contacted, customer service refused to offer a satisfactory solution to the loss of the first delivery, refusing to make a second express delivery which would have enabled us to have the labels before the start of the new school year, and only offering a second conventional delivery which, obviously, also seems to have been lost en route. We're very disappointed.
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Response from Petit-Fernand
Hello, We're sorry that the postal services are delaying the delivery of your order. We can only reship your order as you originally ordered it. Your second shipment is on its way and will be delivered to your mailbox shortly. Have a nice day, Camille C-MonEtiquette
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Tanja R.
Rating: 1 out of 5
Unfortunately, the envelope arrived and it was wet so the items were damaged ... rather not so nice
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry to hear that you have received a damaged order. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Pierrette ROBERT
Rating: 2 out of 5
I ordered a snack box and received a gourd! I called you and this time I did receive the box, but without the labels with the child's name that you can stick on his things.... Disappointed...
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Response from Petit-Fernand
Hello Pierrette, We're sorry to hear about your order reversal. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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IRENE ANGULO ARDILA
Rating: 1 out of 5
The delivery at the collection point is bad, I still do not have my order for more than a month. The collection point is always closed and after 10 days the order has been returned to the sender with no possibility of collection or home delivery.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have had a bad experience with Seur. We do our best in our capabilities to ensure a delivery but we often do not get a response from you until very late. In any case, we are always at your disposal. Good day, Petit-Fernand
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Pauline Bossart
Rating: 2 out of 5
Quite disappointed with the order Not bad label not usable .. does not detach and when we get the label is damaged so not aesthetic or then adhesive residue around the label . I ordered elsewhere.
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Response from Petit-Fernand
Hello Pauline, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Juliane Bouchakour
Rating: 1 out of 5
Too expensive is exaggerating the price
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Response from Petit-Fernand
Hello, We are sorry that the products we offer do not meet your expectations. We try our best to adapt to your needs and to offer you many advantages throughout the year. Nevertheless, we hope you like the products you have ordered :) Have a nice day, Camille C-MonEtiquette
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Aminata EPEE
Rating: 4 out of 5
as usual, good quality labels and fast delivery
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Sophie
Rating: 4 out of 5
Long-lasting labels on the various items? The only downside is that it's hard to get an idea of the dimensions. I was surprised by the size when I received it.
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Nikki
Rating: 4 out of 5
Have used the stick on name labels for a few years for my son starting from nursery and now for school. Good quality, reasonable price, delivery times ok. One tiny issue is that some stickers especially ones in corner don't peel off easily and are often unusable.
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Laetitia Buffet
Rating: 1 out of 5
Since I placed my order and paid for it I haven't received anything?
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Response from Petit-Fernand
Hello Laetitia, Thank you for contacting us. I see that our Customer Service was able to help you with your complaint :) We're delighted that the proposed solution suits you? Have a nice day, Camille C-MonEtiquette
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Pauline
Rating: 2 out of 5
I've used this site 3 times to order labels for my son's clothes. I was delighted the first two times, but much more disappointed with my last order. The removal of the labels was very complicated, I spent a lot of time to remove them. Some labels were damaged in the process, yet I had enough dongles to do it.
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Response from Petit-Fernand
Hello Pauline, We're sorry to hear about the problem with the labels on your order. Our customer service department has contacted you in order to find a solution. C-MonEtiquette customer service
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Julie Vs
Rating: 4 out of 5
Easy ordering, careful delivery and correct delivery time. The product is very beautiful but the sticker of the drawings worry me on the longevity. I'll do as instructed, hand wash and see who lives? Thanks already for your service, the product is very nice.
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elodie
Rating: 1 out of 5
I have a problem with my labels no answer
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Response from Petit-Fernand
Hello Elodie, Thank you for contacting us. Our Customer Service was able to speak with you by e-mail about your complaint. We remain available if necessary :) Have a nice day, Camille C-MonEtiquette
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Anyinaty SAID ATHOUMANE
Rating: 4 out of 5
The good quality of the items and the time it took to receive the parcel, very fast.
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Clara
Rating: 4 out of 5
I like the quality of the product, but in the pack there are a lot of labels for objects, and for the nursery you need labels for clothes, not for objects.
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Mouna H.
Rating: 4 out of 5
Good product
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Response from Petit-Fernand
Hello, thank you very much for your great review! Have a nice day, ? Elise, ItIsMine
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Mélanie Li
Rating: 4 out of 5
The labels are top-notch and faithful to the photo, even more legible. The clothing labels stick well to the objects to be seen. However, the clothing labels are very small.
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Elodie Magain
Rating: 4 out of 5
I've been ordering from them for a long time. Just disappointed with the first stickers I received. I don't know how to remove them or cut them out. On my 2 packages. Otherwise the rest always top top
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Isabel Reyes Mesa
Rating: 1 out of 5
Disappointing. I placed my order on August 1 and it still hasn't arrived. It says in the order tracking that it is delivered but I have not received anything. I try to send an email by web to claim and the 80 times I've tried it gives error, I also contacted them by social networks and they do not answer either. What a scam.
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nina bailly
Rating: 1 out of 5
quality, a complaint was lodged
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem. In order to obtain more information about the problem and help you as best we can, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Anne-C F
Rating: 1 out of 5
I've always been happy with my orders, but this year I can't remove the label! I have to fight with the leaflet to get the label off. Too bad....
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Response from Petit-Fernand
Hello, thank you for your feedback. As you may have noticed with your previous orders, our labels are usually easy to remove from their backing. Therefore, in order to help you as much as possible, we have just contacted you by e-mail. We sincerely apologize for this situation. Have a nice day, Camille C-MonEtiquette
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