Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 931 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

Reviews 1, 2 and 4 stars

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Ainara
Rating: 4 out of 5
I am very happy with the quality, the design is very nice. I had a problem with the shipping, and they replied very fast.
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Vives
Rating: 4 out of 5
The stickers are very nice, and the service is excellent, the only thing is that the order took a long time to arrive.
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S O.
Rating: 4 out of 5
The site is easy to use and saved time by reordering some old labels I'd used. My only gripe is the delivery times, I know they're shipped from abroad but I thought the labels had got lost in the post. They took over a week (nearly 2 weeks) to arrive after despatch which is too long.
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Dada
Rating: 4 out of 5
Very good site. Lots of label choices and personalization. Fast and reliable shipping. Would recommend
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Aymon
Rating: 4 out of 5
My son found the gourd great :)! He takes it everywhere.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Maa
Rating: 4 out of 5
Good quality labels! They're very pretty. I recommend them!
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Am?lie
Rating: 2 out of 5
1st order placed last year, very good complete back. Labels recommended this year by 30 and very disappointed because the quality is not as good (thinner and less successful prints) and the price is high.
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Response from Petit-Fernand
Hello Amélie, We're sorry your order didn't meet your expectations. Our prices haven't changed since last year, but we have indeed modified the varnish we use to ensure that our labels last even longer. Have a nice evening? Sarah - CMonEtiquette
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Marta Cardenas
Rating: 1 out of 5
I have not received or ordered
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Response from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
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Francesca
Rating: 1 out of 5
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
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Response from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
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Elodie
Rating: 2 out of 5
Hello, I ordered a snack box and a matching gourd for my son, who will soon be 3 years old, to start kindergarten. They are very pretty but unfortunately the openings are much too difficult... He can't open either the beaker or the snack box. What a shame to have to buy new ones, because he can't use them all by himself?
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Response from Petit-Fernand
Hello Elodie, We're sorry to hear that the gourd and snackbox are difficult for your son to use... We only recommend the gourd you ordered on our site for children aged 5 and over, which explains why it's still complicated for him at his age. We hope he'll be able to take full advantage of these beautiful objects in the near future! Have a nice day? Sarah- CMonEtiquette
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Fernanda do céu Da Silva Cardo
Rating: 4 out of 5
Very good product
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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AudreyS
Rating: 4 out of 5
Not disappointed at all, on the contrary I recommend ????
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Sabrina Fittipaldi
Rating: 1 out of 5
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
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Response from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
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Sonia Niger
Rating: 1 out of 5
Thank you for answering my question...
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Response from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
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Nurcan A.
Rating: 1 out of 5
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
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Response from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins
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Céline Beauvilain
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Céline, We're sorry your order didn't arrive on time. You were able to contact our customer service to obtain a refund. Good day, C-MonEtiquette Customer Service
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Carole
Rating: 4 out of 5
Very well done site, the simulations are great and allow you to make your choice by already having a vision of the rendering. Fast delivery and the labels are perfect!
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Corinne Resnier
Rating: 4 out of 5
The notebooks should be grouped by first name and surname using a type of label. I find the final balance rather high despite being loyal to your brand. But next time I'll compare on other sites...
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Re Ma
Rating: 4 out of 5
Products conform Shipping nothing to say
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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alice alice guillot
Rating: 4 out of 5
Very good labels
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Beautiful day to you, Elise, C-MonEtiquette
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Marion Cossard
Rating: 4 out of 5
We need labels, but I didn't understand that they were for the whole of kindergarten, whereas my daughter is going into kindergarten, plus I didn't put her name everywhere... in short, I was wrong!
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Response from Petit-Fernand
Hello , Thank you so much for your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Alice
Rating: 4 out of 5
I haven't used it yet, so that's my reason for giving it this rating.
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Sandra CROS
Rating: 4 out of 5
Good site and fast shipping. A little unclear about the exact description on the order, but the labels hold well and are pretty. Satisfactory choice of decorations and a variety of fonts to suit all tastes. I recommend this site with my eyes closed.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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MME MANIN
Rating: 4 out of 5
A fun way for my grandson to recognize left and right feet.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Claudette Lepere
Rating: 4 out of 5
Fast delivery, only 4 or 5 iron-on labels did not hold on 100
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We're sorry that some labels are coming off, this shouldn't happen. Please do not hesitate to contact us by phone so that we can help you! ?? Have a nice day, Elise, C-MonEtiquette
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Michela M.
Rating: 4 out of 5
This is the first time I have contact with your company and I have not yet used the new purchase
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Response from Petit-Fernand
Good morning Michela, how nice to know that you liked our products. Thank you for choosing us! ?? Chiara, Petit-Fernand
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Susi
Rating: 2 out of 5
I was very pleased that my order was processed immediately (name stickers only). Less than 24 hours after placing my order, I received an email with the shipment tracking and that my stickers were on their way. My order would be there within the next 3 days. Three days turned into three weeks. I thought they wouldn't arrive. The stickers look nice but unfortunately they don't last as promised.
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Response from Petit-Fernand
Hello, We are terribly sorry that you have had a bad experience with the delivery. Unfortunately, we have no control over the postal service. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Isabelle
Rating: 4 out of 5
I ordered on the site, unfortunately the delivery was not carried out correctly with the relay by Chronopost. When I called to say that I hadn't received my order, the person I spoke to immediately took charge of my complaint and made a new order with delivery at their expense. I received it very quickly and I'm very satisfied with the way the phone was answered and taken into consideration, as well as the short delivery time. I would recommend this site, as my order was just what I expected and very practical to use.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! We're always here to help!?? Have a nice day, Elise, C-MonEtiquette
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Andrea Benamer
Rating: 4 out of 5
Nothing to say nice label and received quickly
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Sandra R.
Rating: 4 out of 5
Lots of choice in label design, which is still very easy to create. Shipping is very fast and the choice of quantities and prices is very good. On the other hand, as I live in a fairly isolated area, I couldn't use the parcel relay option because it was too far away, even though there has been a relay (Mondial Relay) very close to my home for several months now. I regret the lack of choice of relays.
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you have enjoyed your order. We take good note of your suggestion concerning the relay points, necessary to the improvement of our delivery service. Good day, Elise, C-MonEtiquette
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Elodie
Rating: 4 out of 5
Always very satisfied with the products, they are good quality and long lasting! Thank you ??????
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Magali MUNOZ
Rating: 1 out of 5
Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.
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Response from Petit-Fernand
Hello Magali, We are very sorry that you did not receive your order for your daughter's departure and we understand your disappointment. However, on the day you wrote this review, delivery times had not been exceeded. We have just contacted you by e-mail in order to find a solution that will satisfy you as much as possible! We look forward to hearing from you and wish you a wonderful day? Sarah-CMonEtiquette
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Mme GUYON Corinne
Rating: 4 out of 5
The labels are for my grandchildren, I have no opinion at the moment. They're nice, I hope my daughter will like them.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Liz H.
Rating: 1 out of 5
I have not received my order.
Response from Petit-Fernand
Hello Elizabeth, we're sorry to hear you did not receive your order. We have contacted you by email to try to fix this issue for you.
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Stéphanie
Rating: 4 out of 5
Good company Top labels
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are delighted to see that you like your order. Good day, Elise, C-MonEtiquette
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Sarah CLEMENT
Rating: 1 out of 5
Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"
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Response from Petit-Fernand
Hello Sarah, We're very sorry to hear about this inconvenience concerning a gourd in your order and the difficulties you had contacting us. Our customer service department has contacted you by e-mail in order to find a solution to your problem. Good day, C-MonEtiquette Customer Service
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Nathalie Brebois
Rating: 4 out of 5
Order tracking emails good receipt of what I ordered
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Response from Petit-Fernand
Hello, thank you so much for your heartfelt feedback!?? Beautiful day to you, Elise, C-MonEtiquette
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Manuela bertin
Rating: 2 out of 5
On 1 straw gourd ordered. The design has already peeled off!
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Response from Petit-Fernand
Hello Manuela, We're sorry to hear that a gourd in your order has a printing defect. Our customer service department has contacted you by e-mail in order to find a solution. Have a nice day, C-MonEtiquette customer service.
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Carine BATISSE
Rating: 4 out of 5
I was delighted with my experience c my label the products arrived quickly and are of very good quality.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Charlotte Cayron Mimoso
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Charlotte, We are delighted that your order has been returned to you. Please feel free to modify your Trustpilot review, as our customers' opinions are very important to C-MonEtiquette? Wishing you a good reception of your order. Have a nice day, C-MonEtiquette Customer Service