Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Good morning, a big thank you for your kind words! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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Emma
Rating: 4 out of 5
Great site, lots of choice in labels. Quite simple to do!!! Between the order and shipment very fast, but reception time between 3 and 8 working days, I'm at 9 days and still nothing in the mailbox. I had anticipated this before the start of the school year. I hope to receive them on time! The downside for me is the waiting time in the mailbox.
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Emy M
Rating: 4 out of 5
Very good service. Quality labels, very practical. I use them every year to mark my children's things and it works pretty well, forgotten things come back home ??. Very fast delivery. A few downsides for me: the price is still pretty high despite the back-to-school promotions with the eco packs. And there's a lack of white labels to put back on when you give or sell the garment...that would be a real plus to the service.
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Maryse
Rating: 4 out of 5
The labels are just what I expected. They are dishwasher safe and the design is nice. However, I was unpleasantly surprised to receive my different designs mixed up in the booklets, rather than having one design per booklet. We had ordered several in a single order to save on postage, but the distribution was more complicated than expected.
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Jasmine
Rating: 1 out of 5
I was basically very happy with the labels, beautiful design, in booklet form with application explanations for each type of label. Easy to apply. Unfortunately, the first time I washed them at 30 degrees, after waiting a week after application to make sure they had set properly, everything had come off. I'm very disappointed, I didn't buy these labels so that I'd have to reapply them every time I washed my child's clothes.
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Response from Petit-Fernand
Hello Jasmine, Thank you for writing to us. Our iron-on labels are normally permanent once applied. We're sorry that your labels came off in the wash. You'll be able to see the quality of our products on the label return we sent you :) Have a nice day, Camille C-MonEtiquette
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Graziella S.
Rating: 1 out of 5
Order not received. The after-sales service offers to send it back but refuses to do so by express delivery on the pretext that they cannot change the delivery method. Unconvincing argument.
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Response from Petit-Fernand
Hello, We're sorry about this delivery anomaly. As explained during our discussions, we really can't change your initial shipping method, so we're very sorry. We hope, however, that the new shipment we have set up for you will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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Jennifer Lepetit
Rating: 4 out of 5
Satisfied with products, delivery times and prices
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Aurélie Y
Rating: 1 out of 5
I never received my back-to-school labels for my daughter ??????
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Response from Petit-Fernand
Hello, We apologize for the delay in delivery by the postal service. Following our email exchanges, we hope that our new shipment will arrive as soon as possible. Have a nice day, Camille C-MonEtiquette
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Ann
Rating: 1 out of 5
Unfortunately, our labels did not arrive this time. (Last year, delivery and quality were also okay)
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Suzy Vidal
Rating: 1 out of 5
It did not go well with this company I wanted to change but it did not accept for the change.
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Response from Petit-Fernand
Hello, We are very sorry that we were unable to respond favorably to your modification request. However, as explained during our discussions, as your order has already been manufactured, we were unable to make any modifications to your products. Please accept our apologies. Have a nice day, Camille C-MonEtiquette
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Marion Pothin
Rating: 2 out of 5
Sticky garment labels (no ironing) came off after 2 washes.
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Response from Petit-Fernand
Hello Marion, We're sorry for the inconvenience concerning the self-adhesive clothing labels in your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Malgorzata B.
Rating: 1 out of 5
Hi I still haven't received my order. First time it's been send seemed it got lost then contacted customer service and been told that it's been send again. Still haven't received it after a month. Don't know if it's problem with delivery service or with what byy it order haven't arrived
Response from Petit-Fernand
Hello, We are very sorry to hear that you did not receive the second order that we sent you! Unfortunately, we don't have any information about this situation, as it is Royal Mail that was responsible for delivering your orders. We contacted you via email to find a solution! Have a lovely day Sarah- Petit Fernand
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Audrey C
Rating: 4 out of 5
Convenient! No need to write on the label. But in the booklet supplied, they say that the paper to put on top of the label when using the iron is supplied, which wasn't the case for me, so I used greaseproof paper. I'm not saying anything because it was a discovery offer with a promotional code, but it's a shame it's incomplete!
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Sihem Mecheri
Rating: 1 out of 5
I haven't received it yet
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Response from Petit-Fernand
Hello, Thank you for notifying us of this delivery anomaly. We have just contacted you by e-mail in order to help you as soon as possible. Our Customer Service is available by phone or via our form to help you as quickly as possible if necessary? Have a nice day, Camille C-MonEtiquette
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Mlle Alice Dumas
Rating: 4 out of 5
Fast order..simple and efficient..received in 3 days.
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Laetitia Bouillot
Rating: 4 out of 5
Very well packaged and compliant products (gourd and snack box). Customizable labels, very good quality
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H A Secas
Rating: 1 out of 5
Last year I ordered them and I wasn't too happy either, but I was going on vacation and I wanted to leave it comorado. I paid for it to be express and it did not arrive on time, as I needed, the 48h were not met. Also, they arrived with a number instead of the text, it must be that they got it wrong and it was in the confirmation order, but I think they will do it people, it would help if they made sure that the order was the correct one. It is very obvious that it was wrong. Too bad. I'll look for another page for the next time, of course.
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels were not to your liking. The orders go directly to our machine to be printed, in your case one label was missing a letter from the last name and came with an extra number 6. We asked you to send us the confirmation email of your order so we could compare but we did not receive it :( With classes coming at a great pace, in the summer we have many orders and we can not take the time to check with each customer if they have made the correct personalization. We apologize for the inconvenience. Good day, Petit-GFernand
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Delphine
Rating: 4 out of 5
The products are great, good quality and hold up pretty well! Just a problem with delivery on my last order: the 1st letter never arrived and the deadline for confirming non-receipt is 14 days, but following free reshipment, I still received everything on time. Responsive customer service.
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Christelle Hafner
Rating: 1 out of 5
2nd order and not satisfied; one wash and the labels came off. Luckily it was on my daughter's return from her holiday.
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your labels have come off in the wash. You chose iron-on labels which, once applied, are virtually permanent. We've just e-mailed you to help you with this problem. Have a nice day, Camille C-MonEtiquette
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Jean-Pierre Bressoud
Rating: 2 out of 5
The items weren't clear enough for me and I made a lot of mistakes!
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Response from Petit-Fernand
Hello Jean-Pierre, We're sorry that navigation on the site wasn't clear enough. Our customer service has contacted you to try and find a solution. Have a nice day, C-MonEtiquette customer service.
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Cyrielle Keller
Rating: 4 out of 5
Very good communication and customer service! However, a small problem with the equipment used to remove the labels...
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Jessika Ballet
Rating: 4 out of 5
Nothing to say just the quality and super fast shipping.
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Jessica
Rating: 4 out of 5
Good product, except for the fact that on pencils that are not round, the label tends to come off and has to be re-glued each time.
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Bianca K.
Rating: 1 out of 5
I haven't received anything yet, I'm still waiting for the stickers.
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Response from Petit-Fernand
Hello, we are sorry that your order has not arrived. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Patricia J.
Rating: 1 out of 5
I ordered 2 months ago now and I still haven't received them. I send an email to customer service and they replied in a different language so have to Google translate late it. They then re sent my order but I still haven't received them and that was a month ago.
Response from Petit-Fernand
Hello, We indeed resent your order at our expense, and since you did not receive this second order, we refunded your order. Could you please tell us what we could have done to make your experience with our customer service more satisfactory? We did everything we could to help you despite these issues with the delivery... Have a lovely day, Sarah- Petit Fernand
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Sophie
Rating: 1 out of 5
Order a child's water bottle with straw. This well-sealed gourd leaks if it's not put straight in the bag! Unthinkable for a children's bottle - a useless purchase! Too bad
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Response from Petit-Fernand
Hello, It's with regret that we read your message. Our water bottles are normally completely watertight. In order to understand your problem and provide you with a solution, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Morgane Gregoire
Rating: 1 out of 5
We still haven't received our order placed on August 8 for 57 euros, and back-to-school is only a week away. Where is my order?
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Response from Petit-Fernand
Hello, We are sorry about this delivery anomaly by the carrier. We hope that the second shipment we have set up will arrive as soon as possible? Have a nice day, Camille C-MonEtiquette
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Katie B.
Rating: 4 out of 5
Good quality, exactly what I ordered.
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Kim H.
Rating: 4 out of 5
Labels are great however, one sheet of them are of someone else's name so we can't use them.
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Manon Bonnet
Rating: 2 out of 5
2 flasks ordered, 1 leaked once closed and the second was not aligned once the cap was closed with the first name! Another one was sent back but the printing wasn't very careful, it's missing in a few places...and the problem remains the same! I'm very disappointed
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Response from Petit-Fernand
Hello Manon, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you to try and find a solution. Have a nice day, C-MonEtiquette customer service.
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Silvia
Rating: 4 out of 5
Cute labels, fast shipping
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Catherine Boehler
Rating: 1 out of 5
Very disappointed with the labels none of them peel off properly they are not pre-cut properly a real hassle
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Response from Petit-Fernand
Hello, We apologize, your labels shouldn't be so difficult to remove from their holders. We've just emailed you to help you :) Have a nice day, Camille C-MonEtiquette
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Anita Da Silva
Rating: 4 out of 5
The labels are really pretty, easy to stick on, even the iron-on ones. However, I'm sorry that there are so many object labels, because in kindergarten we take almost nothing to school, so I think there should be fewer object labels and more clothes labels.
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Abc
Rating: 1 out of 5
Late delivery, products received after the event, no longer needed
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Response from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
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Émeline Veyssiere
Rating: 2 out of 5
Label very little protected during shipment, have taken the water even before arriving in the mailbox otherwise very nice label but I have only 6 of a little dry.
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Response from Petit-Fernand
Hello Emeline, We are very sorry that the labels arrived damaged. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Lucano Inma
Rating: 4 out of 5
Solid labels that have withstood 2 washes so far. To be seen later, but they seem to hold up well. The nice thing is that you can personalize them
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Melissa Pellegrini
Rating: 4 out of 5
Superb labels
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Sophie V.
Rating: 4 out of 5
Good value for money.
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Vic
Rating: 1 out of 5
Ordered on August 14 for back-to-school. Today is August 24 and I still don't have the labels for the start of the school year on Monday. The delivery tracking only gives partial information (arrival in the destination country?), it still doesn't say when they will arrive. I'm very disappointed. I won't be ordering again. I wanted to change for this year, it was a mistake.
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Response from Petit-Fernand
Hello, Thank you for writing to us. According to your order tracking, your order was delivered to your mailbox on 26/08. We hope it meets your expectations :) Have a nice day, Camille C-MonEtiquette
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Jessica
Rating: 1 out of 5
The order never arrived. I notified customer service who told me that I had to wait for a specific date to request the return (August 9th). Once the 9th arrived, they told me that the waiting date was August 1st. Therefore, I did not understand why they made me wait until the 9th to be able to claim.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have received different information. The first email that is sent after an order that has not been received is automatic and it is possible for errors to creep into the email. We apologize for the inconvenience. Good morning, Petit-Fernand
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