The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Elisabeta
Rating: 1 out of 5
Ordered via Instagram. Paid, said will arrive in few days. Never seen my order. I've asked for a refund.
Response from Petit-Fernand
Hi Elizabeth, We apologize for any inconvenience you experienced with your order. We tried to assist you by offering two possible solutions, but you chose to proceed with a refund. We appreciate your understanding and hope to serve you better in the future. ?? Have a lovely day, Chiara, Petit-Fernand
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Karolin M.
Rating: 4 out of 5
Nice selection, fast delivery. Simple processing. Unfortunately I ordered for two children, two different names and it arrived in a booklet. That's a real shame.
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Response from Petit-Fernand
Hello, We actually deliver in a single booklet if it is not a pack. Please call us next time after ordering so that we can make the necessary arrangements and send you separate booklets. ?? Have a nice day, Elise, EsIstMeins
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Marie-Odile De Freitas Fernand
Rating: 4 out of 5
Fast delivery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Julie
Rating: 4 out of 5
I had some delivery problems but everything was fine. It's a shame I had very little feedback from customer service, but all's well that ends well. The kids are happy. I'm off to prepare for the start of the new school year. Thank you very much for solving the problem.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Claudia Patricia Semedo
Rating: 1 out of 5
Since the 23rd of June I've been waiting for my labels and nothing, my children have gone to colony and their clothes are branded, I'm really disappointed.
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Response from Petit-Fernand
Hello Patricia, We contacted you on July 05 to inform you that your order had been returned to us, and you have not responded to our request. Please do not hesitate to contact us so that we can find a solution. Have a nice day, Sarah, CMonEtiquette
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L N
Rating: 4 out of 5
Fast delivery, good quality
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Carmen Manrique
Rating: 4 out of 5
I value the quality and design of the products purchased. In addition, the personalization of the products makes them special in our home.
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Lisa Geoffroy
Rating: 4 out of 5
The only downside is the delivery.
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Response from Petit-Fernand
Hello, Thank you so much for your very kind feedback! We're sorry to hear that the delivery took longer than expected. ?? Have a nice day, Elise, C-MonEtiquette
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BOISSERENQ
Rating: 4 out of 5
Playful choice of personalisation Quick receipt of labels No overpainting when the pack is opened The labels look just like on the website!
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Response from Petit-Fernand
Hello, Thank you so much for your heartfelt feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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Rita C.
Rating: 4 out of 5
First time I've ordered and received within a reasonable timeframe, recommended by friends, the quality is good, very professional design and interesting packaging, although would love it arrived sooner.
Response from Petit-Fernand
Hi Rita, we're thrilled to have made a customer like you happy! ? Thank you for your support. Chiara, Petit-Fernand
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Laura Sánchez
Rating: 1 out of 5
Very bad experience. The tracking number takes a long time to activate and after a long wait they confirm that the order has been lost. We try again and again the same problems. I ended up with no labels and processing a refund.
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Response from Petit-Fernand
Hi Laura, We are very sorry for this situation. I confirm that we have refunded your order. Hello, Camille Petit-Fernand
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Sophie
Rating: 1 out of 5
I ordered a stainless steel water bottle for my son with his first name on it. After a while, the top outer layer of the bottle with the designs and personalization started to peel off. The biggest problem is that it's under the stopper, so the material that peels off lands in the bottle's water, which I find very dangerous. I informed my label and the website selling this gourd, which wanted to do absolutely nothing and cleared itself of all responsibility. I don't recommend buying these gourds and I don't recommend this site, which has a deplorable customer service.
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Response from Petit-Fernand
Hello, without an order number, we can't find the history of our exchanges. Please contact us to find a solution, we're here to help! Have a nice day, Sarah- CMonEtiquette
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CAROLE LE ROY
Rating: 2 out of 5
I'm not satisfied with the delivery time for a product I ordered on 28/06 and received on Thursday 4/07, and what's more, it was invoiced.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that you didn't receive your order in the expected time. We have just contacted you by e-mail in order to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
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Stephanie S.
Rating: 4 out of 5
Sometimes difficult to remove from the carrier
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Response from Petit-Fernand
Hello, thank you very much for your great review. We are delighted that you like your order. ? Have a nice day, Elise, EsIstMeins
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Cristian
Rating: 4 out of 5
Aesthetically very nice water bottles, just as pictured. Shipping a little slow. Plastic cap too fragile to give it in the hands of children.
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Response from Petit-Fernand
Good morning Cristian, thank you very much for your kind comment and feedback about our caps. We are happy that you liked our products. ?? Chiara, Petit-Fernand
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Aima Khamallah
Rating: 1 out of 5
I have never received my labels and my child is leaving in a few hours for summer camp....so I had to write his initials on his labels with what I had, a Bic pen....I'm obviously very disappointed, especially since I paid for it...
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Response from Petit-Fernand
Hello, Your order was dispatched on June 27 and our delivery times are 3 to 10 working days. Your order could therefore have arrived by July 9. However, we're sorry that your order didn't arrive in the time you'd hoped, so we've just e-mailed you to try and find a solution...? Have a nice day Sarah- CMonEtiquette
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Sonia
Rating: 1 out of 5
I have placed 1 1st order not received made reminder and still nothing to date. My son is leaving on Saturday and still nothing.
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Response from Petit-Fernand
Hello Sonia, You contacted us on July 2, and we got back to you the same day to offer you various solutions, which you did not follow up on. We then issued a refund on July 10 following a call from you. Have a nice day? Sarah- CMonEtiquette
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cliente
Rating: 4 out of 5
Already bought last year, the labels are superb! They hold up very well over time. However, I paid 9 euros for a 24-hour delivery because my order was urgent. In the end, it arrived 4 days late. So I didn't use them. So I ordered them for nothing. To this day I haven't heard back from the sales department.
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Response from Petit-Fernand
Hello Marianne, Thank you for your comment, we're delighted to hear that the labels meet your expectations?!?? I haven't found any trace of an e-mail or call from you, so please don't hesitate to contact us so that we can help you! Have a nice day,? Sarah- CMonEtiquette
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Daria P.
Rating: 4 out of 5
Bright colors, many different sizes, excellent quality of materials, super fast shipping. Only flaw : subjects mostly for babies/toddlers up to 8/9 years old. For my 11 year old son I make labels only with name and very few figures.
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Response from Petit-Fernand
Good morning, thank you for sharing your appreciation. We are glad to have satisfied you with our products. ?? Graiz for your suggestion, your feedback is important to us. Chiara, Petit-Fernand
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Aurelie
Rating: 4 out of 5
I bought my son a water bottle for his entry into kindergarten. It's a good quality product. What I find positive is that you can change the cap because they break easily with a small child instead of buying a new bottle.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Virginie Boutet
Rating: 4 out of 5
Perfect labels as requested
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Christine Stachowiak
Rating: 4 out of 5
Fast green-letter shipping, a wide choice of labels, quick and effective gluing to garments. We'll see about the return after washing via the colonies' collective washing machines.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Sandra
Rating: 4 out of 5
Good quality labels, fast delivery. Please note that for small label sizes, there is no drawing, just the name; the children were very disappointed...
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Julie Mm
Rating: 2 out of 5
I ordered (acknowledgement of receipt received, invoice received, account debited) but I can't find my order on my account...
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Response from Petit-Fernand
Hello Julie, Without an order number, we don't have access to your history. Please contact us so that we can help you! We are available Monday to Friday from 9am to 5pm by e-mail and from 9:30am to 12pm and from 2pm to 5pm by phone.?? Have a nice day! Sarah, CMonEtiquette
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Renate G.
Rating: 2 out of 5
Visually it is very nice. Unfortunately, the labels on some items of clothing come off again after washing.
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Response from Petit-Fernand
Hello Renate, We are sorry that you are having a problem with your order. We have sent you an e-mail to find a solution. Have a nice day, ? Sarah, ItIsMine
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Angie
Rating: 4 out of 5
Pretty but expensive
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Please note that we regularly offer promotional offers!?? Have a nice day, Elise, C-MonEtiquette
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Hägi
Rating: 4 out of 5
I am completely satisfied, thank you for the fast delivery ?
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Response from Petit-Fernand
Hello, thank you very much for your great review. We are delighted that you like your order. ? Have a nice day, Elise, EsIstMeins
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Laure Sav
Rating: 2 out of 5
Very few labels... disappointed with the number for the advertised price of the product.
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Response from Petit-Fernand
Hello, We are sorry that your order did not bring you complete satisfaction. You have chosen a Discovery Pack in partnership with TAO containing 20 labels for the price of 2. This pack allows you to discover our products :) Outside this pack, you can choose the number of labels you wish to receive individually, according to your needs. We'll be happy to answer any questions you may have. Have a nice day, Camille C-MonEtiquette
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Giulia M.
Rating: 4 out of 5
the labels are nice, as described. the adhesive ones I bought though sometimes peel off in the washing machine.
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Response from Petit-Fernand
Good morning Giulia, how nice to hear that you liked our products. Thank you for choosing us! ?? Chiara, Petit-Fernand
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Meggy
Rating: 4 out of 5
Fast and efficient
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Virginie Enaux
Rating: 1 out of 5
Guaranteed delivery in 2 to 4 working days. Package arrived in 10 days... too late for the camp departure... purchase made for nothing...
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Response from Petit-Fernand
Hello, We are very sorry that the carrier has delayed the delivery of your order. We have just refunded your shipping costs. We are very sorry. Have a nice day, Camille C-MonEtiquette
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Nathalie Martin
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette
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Paula
Rating: 1 out of 5
In the last purchases the adhesive is of poorer quality and lifts with washing.
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Response from Petit-Fernand
Hi Paula, We are sorry to read your message. You can contact our Customer Service with your order number so they can help you. We will be happy to help you :) Hello, Camille Petit-Fernand
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Chiara
Rating: 1 out of 5
I placed the order forgetting to enter the discount code. I immediately wrote (the order had not yet been processed) to customer service but there was no availability to change the order.
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Response from Petit-Fernand
Good morning Chiara, We are very sorry for the inconvenience and apologize for the problem with applying the discount to your order. Unfortunately, we cannot apply it manually, but as a solution we have already offered you a personal discount code that you can use for future purchases. We remain at your disposal for further clarification or assistance. We thank you for your understanding. Chiara, Petit-Fernand
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Mathilde Jouve
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, Following our email exchanges, I confirm the return of your order. We wish you good reception of your order. Have a nice day, Camille C-MonEtiquette
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Joannie ROY
Rating: 1 out of 5
Hello, I'm still waiting for a reply and I'm still waiting for my order placed on June 17.
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Response from Petit-Fernand
Hello, We're sorry to read your message. We replied to your message on 01/07 to offer you a solution. We are sending you our message again. Have a nice day, Camille C-MonEtiquette
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bibiche
Rating: 4 out of 5
The labels are of good quality now it remains to be seen if they don't come unstuck and I'll soon be for my daughter's summer camp. The delivery is fast, bravo!
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Carmen Martínez Carretero
Rating: 1 out of 5
I bought some stickers for clothes, objects and shoes and I have not received the paper to stick it to my clothes, I have asked for it and I am still waiting for it.
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Response from Petit-Fernand
Hello, Sorry for the oversight, we have indeed sent the greaseproof paper after our conversation. We will resend it to you if it has not yet arrived at the post office. However, you can use kitchen paper until our shipment arrives. Good day, Camille Petit-Fernand
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Cassandre
Rating: 1 out of 5
The labels were supposed to be free thanks to a CAT code, but it never worked... I ordered anyway, since I had my son choose the patterns. Otherwise, no problem with the labels
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Response from Petit-Fernand
Hello, We're sorry you didn't contact us to resolve this issue. After checking, we see that your code has not been applied. Have a nice day, Elise, C-MonEtiquette
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