Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 56 856 published reviews

Summary of reviews

Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.

Reviews 1, 2 and 4 stars

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So
Rating: 4 out of 5
The choice of background, font, color, etc. allows for real personalization. For the gourd I was expecting an engraving and not a sticker.
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Amandine S
Rating: 4 out of 5
Customizable labels in different colors and sizes. For little ones, the left and right labels are a great help. Indispensable for school, camp and leisure centers. A small budget is required, as many are needed.
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Luce
Rating: 4 out of 5
Fast delivery, order conforms and is well presented.
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Heidi P.
Rating: 2 out of 5
48h production time is a lie. I kindly let the weekend pass and then asked about it. Automated answer that there was just a lot of orders and a direct one that the stickers had already been sent. Should wait 10 days, if nothing is there yet, contact me again. 8 days later, I received an automated email saying that the stickers had now been dispatched. 13 days after ordering, the labels arrived. Addendum: The response from es ist meins is kind of cheeky. When I asked, I received an automatic reply that there was a lot going on at the moment and a direct reply that my order was supposedly on its way. The info mail about the shipment came 11 days after ordering. The post office was quick. They didn't even need 48 hours.
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Response from Petit-Fernand
Hello, Thank you for your review. Unless otherwise stated on our website or an information email is sent (like the one you received), our orders are dispatched within 48 hours. However, we have no control over the postal service and the delay of La Poste or Deutsche Post. Have a nice day, Elise, EsIstMeins
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Cliente
Rating: 4 out of 5
Order arrived on time and as expected. The labels are perhaps a little larger than I thought but I hadn't paid much attention. I'm sure it will fit. Thank you very much!
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Maria Cruz Torralba Navarro
Rating: 4 out of 5
This is the third order I have placed with Petit-Fernand because of all the labels I have tried, they are the ones I like the most.
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Kastriot Cami
Rating: 4 out of 5
I've been buying from this site for years now and everything is perfect: quality, care, shipping etc.... However as a regular customer it would have been nice to have had a small discount when placing the order. That's the only reason I didn't give it 5 stars.
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Customer
Rating: 1 out of 5
Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order was never delivered. We have sent you an email to help you! Have a nice day ?? Sarah- EsIStMeins
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Melissa Aknine
Rating: 1 out of 5
An error on the address of the parcel never received
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Response from Petit-Fernand
Hello Mélissa, You have contacted us to inform us of the error in the delivery address, and we have therefore put your order back into production and sent it back at our expense. You seemed satisfied with this solution during our e-mail exchanges, so please don't hesitate to contact us again if this solution no longer seems suitable. A very pleasant evening to you, Sarah- CMonEtiquette
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Magali Miekus
Rating: 1 out of 5
I still haven't received my order in July, even though it has been shipped for over a week now!!!!
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Response from Petit-Fernand
Hello Magali, We're sorry to hear that your order did not arrive. We have just contacted you in order to help you! Have a nice evening? Sarah- CMonEtiquette
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Maoulida
Rating: 4 out of 5
My experience with this company was making the labels for my daughter's summer camp. She glued them herself, which meant total autonomy for the children and less work for the parents.
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Anna Fernandes
Rating: 4 out of 5
Fast delivery, easy ordering
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Denise Miot
Rating: 1 out of 5
I never received my labels
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Response from Petit-Fernand
Hello, We are very sorry about this delivery anomaly. Our customer service department has responded to your complaint by e-mail, offering you a solution :) Have a nice day, Camille C-MonEtiquette
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Delannoy Martine
Rating: 4 out of 5
I am delighted with my order. It was sent quickly and the item was exactly what I wanted.
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Stephany T.
Rating: 4 out of 5
Nice idea, useful and convenient x those who, like me, have neither time nor desire to stand there writing and sticking labels on every kindergarten/school accessory. As for shipping, they are too strict, which is why I did not put 5 stars, as on a very large order, they would charge me for shipping (despite reaching 49 would be free) and I had to have it delivered to a pickup point in my area to avoid the charge.
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Response from Petit-Fernand
Good morning, thank you very much for your positive comment! We are happy that our products are to your liking ?? See you soon! Chiara, Petit-Fernand
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Steffi
Rating: 4 out of 5
The service is great, only the delivery to Germany takes a little longer. But if you can plan for it, it's not a problem.
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which goes straight to our hearts. ?? Yes, we are a French company, so delivery may take a little longer. Have a nice day, Elise, EsIstMeins
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Julie
Rating: 4 out of 5
Great service, nice and practical labels
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Lénaïg Jardiné
Rating: 2 out of 5
The stickers do not peel off well ....
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Response from Petit-Fernand
Hello, Thank you for contacting us. We're very sorry to hear about this problem. Your labels should not be difficult to remove from their holders. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Elise Simonnet
Rating: 4 out of 5
Fast delivery and as described. However, the quality of the labels had to be modified and the pre-cutting of the labels made it much less difficult to remove them from the booklet without damaging them.
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Floriane P
Rating: 1 out of 5
Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.
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Response from Petit-Fernand
Hello, We understand your dissatisfaction. However, as explained during our discussions, we did not have a duplicate of your order. Consequently, we were unable to cancel your second order. Thank you for your understanding. Have a nice day, Camille C-MonEtiquette
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Customer
Rating: 1 out of 5
I've never received my order
Response from Petit-Fernand
Hello Valerie, our customer support has reached out to you via email to try to fix the issue. We're sorry there was such an issue during your delivery.
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Jessica Thievent
Rating: 2 out of 5
And the name is too far apart from the logo. Too bad. Would I have tried it?
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Response from Petit-Fernand
Hello Jessica, We're sorry to hear that the labels are not up to your expectations. Nevertheless, our customizer is there to help you make the best possible representation of our products before placing your order. We wish you a wonderful summer? Sarah- CMonEtiquette
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Thilleli
Rating: 2 out of 5
The gourd is heavy for a child, the weight of the product is not at all studied. With water, the gourd is impossible to carry. The first-name label is already starting to peel off.
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Response from Petit-Fernand
Hello Thilleli, We're sorry to hear that you're experiencing this problem with the bottles you've received. We recommend spouted water bottles for children aged 5 and over, to prevent smaller children from having difficulty using their water bottle. We have just contacted you to find a solution regarding the printing! Have a nice evening! Sarah-CMonEtiquette
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Yvonne
Rating: 4 out of 5
Easy process
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Balancourt
Rating: 4 out of 5
Easy website and super-simple label design. Fast delivery and just what we expected.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Ainara
Rating: 4 out of 5
I am very happy with the quality, the design is very nice. I had a problem with the shipping, and they replied very fast.
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Vives
Rating: 4 out of 5
The stickers are very nice, and the service is excellent, the only thing is that the order took a long time to arrive.
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S O.
Rating: 4 out of 5
The site is easy to use and saved time by reordering some old labels I'd used. My only gripe is the delivery times, I know they're shipped from abroad but I thought the labels had got lost in the post. They took over a week (nearly 2 weeks) to arrive after despatch which is too long.
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Dada
Rating: 4 out of 5
Very good site. Lots of label choices and personalization. Fast and reliable shipping. Would recommend
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Aymon
Rating: 4 out of 5
My son found the gourd great :)! He takes it everywhere.
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Response from Petit-Fernand
Hello, Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family!?? Have a nice day, Elise, C-MonEtiquette
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Maa
Rating: 4 out of 5
Good quality labels! They're very pretty. I recommend them!
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Response from Petit-Fernand
Hello, thank you for taking the time to send us your opinion! ?? Have a nice day, Elise, C-MonEtiquette
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Am?Lie
Rating: 2 out of 5
1st order placed last year, very good complete back. Labels recommended this year by 30 and very disappointed because the quality is not as good (thinner and less successful prints) and the price is high.
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Response from Petit-Fernand
Hello Amélie, We're sorry your order didn't meet your expectations. Our prices haven't changed since last year, but we have indeed modified the varnish we use to ensure that our labels last even longer. Have a nice evening? Sarah - CMonEtiquette
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Marta Cardenas
Rating: 1 out of 5
I have not received or ordered
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Response from Petit-Fernand
Hi Marta, We are sorry to read your message. We have just contacted you by email to help you with this situation as soon as possible. Hello, Camille Petit-Fernand
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Francesca
Rating: 1 out of 5
I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it
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Response from Petit-Fernand
Good morning Francesca, We are very sorry to hear that you encountered problems with the shipment. We did not find any report from you, and we would be happy to help you solve the problem. Our tem will contact you to help you. Good day, Chiara Petit-Fernand We kindly ask you to send us pictures of the water bottle in question. Thank you for your understanding. See you soon, Chiara Petit-Fernand
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Elodie
Rating: 2 out of 5
Hello, I ordered a snack box and a matching gourd for my son, who will soon be 3 years old, to start kindergarten. They are very pretty but unfortunately the openings are much too difficult... He can't open either the beaker or the snack box. What a shame to have to buy new ones, because he can't use them all by himself?
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Response from Petit-Fernand
Hello Elodie, We're sorry to hear that the gourd and snackbox are difficult for your son to use... We only recommend the gourd you ordered on our site for children aged 5 and over, which explains why it's still complicated for him at his age. We hope he'll be able to take full advantage of these beautiful objects in the near future! Have a nice day? Sarah- CMonEtiquette
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Fernanda Do Céu Da Silva Cardo
Rating: 4 out of 5
Very good product
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Audreys
Rating: 4 out of 5
Not disappointed at all, on the contrary I recommend ????
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Sabrina Fittipaldi
Rating: 1 out of 5
Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????
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Response from Petit-Fernand
Hello, Customer Service has taken care of your complaint. In fact, your order was sent to your relay point a month ago. We invite you to get in touch with your relay point, as unfortunately we have no influence over the Chronopost service and we have not received any return of your order. Have a nice day, Elise, C-MonEtiquette
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Sonia Niger
Rating: 1 out of 5
Thank you for answering my question...
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Response from Petit-Fernand
Hello Sonia, We are very sorry to hear that Chronopost has changed the delivery point initially chosen and we understand your anger. 60km is not an acceptable distance to collect a parcel that is supposed to be delivered to your home. We invite you to contact us in this situation, so that we can find a solution and you don't have to drive all that way. A very pleasant evening Sarah-CMonEtiquette
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Nurcan A.
Rating: 1 out of 5
Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again
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Response from Petit-Fernand
Hello, we are sorry that your order arrived too late. Unfortunately, we have no control over the postal service. Have a nice day, Elise, EsIstMeins