Customer reviews of Petit-Fernand

I contacted customer service because of a fault with my gourd. The person I spoke to was very pleasant and the problem was resolved very quickly. Customer service is easy to contact and very responsive?

Products as described. Useful and with beautiful graphics.

An error when I received my order, a part had been forgotten. Customer service was very reactive and sent me back the forgotten part immediately.

I received a gourd with a rust stain on the bottom, impossible to make a request via the website and attach photos. And I contacted on messenger but no answers. I managed to contact customer service, which is very responsive. Only 3 days later I received a new gourd. Thank you very much

Already ordered and happy so redone. Just that I would have liked to have 2 different notebooks for my labels knowing that there were 2 different first and last names.

I never received my products.

The gourd is very pretty, I'm just a little worried that the patterns won't last over time - it's like a relief. I took the one with the spout and what's practical is that I've been able to add a classic lid when my little one grows up. So far, I've never been disappointed with my purchases.

Great labels. But delivery took longer than usual.

I've ordered 2 times now and I'm very satisfied.

I was unfortunately very disappointed with my order on the site I received 1 item out of the 3 ordered impossible to make a claim on the site that constantly displays an error message when validating (an error occurred) and this despite my multiple attempts several days later. So I made a paypal dispute and was reimbursed for the missing items. Too bad because I needed these items for my son's birthday. The timing was too late to place a new order, and considering how difficult it is to file a claim, I don't feel like ordering again.

Package received as requested. It's a pity that you can't get a bigger view when designing the product. But the result lives up to expectations. We'll see over time if it holds up.

The principle is great. You can personalize the labels, which is cool. I used them last year. A lot of them are still in place on clothes and very legible despite a lot of washing. They don't hold up so well in shoes.

Great but delivery time a little too long...

Your customer service always gives error and says to try again later already for 20 days . I can put the order number 3001268793 not all my data here they all read trustpilot had asked me for it and I gave it. Let's get it over with here I throw the flasks is from me confirm bad Francesca

I ordered express delivery because I needed the labels very quickly. The order took a long time to be delivered. The express delivery charges were reimbursed but the labels were useless as my son had already left on his school trip when we received them. If I had known that express delivery was not possible, it would have had to be specified in the order and I would not have ordered.

I had already ordered labels and was satisfied with this site and the quality of the labels. I ordered a personalized gourd with straw for my daughter. After a few weeks of use, the bottle is already broken and leaking. I'm very disappointed with the quality of the product considering the price! My daughter is very careful.

The quality of the product was great but unfortunately I have got to reorder due to a spelling mistake

Good evening I keep telling you that your customer service is not working. You have my email because you sent me the unusable water bottles, you called me and said you would send them to me. I can only contact you by review . Francesca

The product, the stickers with the child's name, are fine. The delivery time is around two weeks.

Very good, except that the labels and the font on them are very large.

Quality product but does not stick to all surfaces. See if it holds after several washes of clothes.

Bjr j'habite en Martinique ça fait plusieurs années que je commande sur le site. j'avais un peu peur que les étiquettes prennent trop de temps pour arriver pas du tt.arrivée très vite.et le rendu est magnifique.

Not what I expected, they look like plastic paper labels. It is not for store clothes. They took a long time to deliver to Spain

I insist on saying bad impossible to contact them again from May 28 to today June 7 I still have not received the missing straws Francesca

Beautiful labels, but very, very difficult to remove from the backing. When you've got twenty of them to stick on for a trip, you'll be tearing your hair out!

Good service, original and quality products. The only downside I find the shipping time. Unfortunately the goods arrived too late for use (name tags for clothes). I will definitely order again but with more advance notice.

I made a mistake in my order. Great responsiveness from customer service!

Second order at the top, speed, efficiency products as I like

The flasks very nice and comfortable however the color I had indicated for the name was wrong, otherwise all good!

Items are great quality. They do take a while to be delivered however, but worth ordering ahead of time as alternatives do not so the job as well!

Labels are delivered after the children have left on their trip. The time announced on the site is 2 to 4 days. delivered after 10 days . Interchanged with the company and pretended not to understand... even though a 15% discount had been granted.

I have ordered several times and it has always arrived correctly, this time the order has not arrived, they have sent it to me again and it has not arrived either, they have told me they will refund my money, I thought they were going to be interested because the package would arrive, I do not understand why they do not send a package with tracking.

Convenient and fast delivery.

I've ordered a few times from here and it has been brilliant. This time, my order didn't arrive. That was ok, these things can happen. Emailed- no response. Emailed again - no response. Found they were on Instagram, messaged them - no response. About a week later I got a response on Instagram. They told me I had to email. I'd already done that. Told them I will be going through PayPal to get a refund because their customer service was so bad. They told me I couldn't receive a refund without giving them my order number. I reclaimed my money through PayPal with no problem. A few days later I received an email back, apologising for what had happened and they would send a replacement for free. I am still waiting to see if this arrives. It has been 6 days and they do say up to 10 days. A real shame as in the past, I have recommended this company. Unfortunately, I will be looking for a new website to purchase the same item in the future. It's been 4 weeks now from my first initial purchase. From looking at the reviews on here, It seems it is happening alot.

Everything is perfect!

I never received the parcel and C-MonEtiquette did nothing to make things happen.

I have not yet received my order. It has not been delivered

Order received quickly and labels perfectly made.

Very disappointed with the quality. I ordered the iron-on labels and after the first wash they all came off, even though I followed the instructions for applying them. I had already ordered some a few years ago and the quality was much better!

Very nice gourds with lots of choice of personalization, but one arrived with the first name damaged and already a little removed.