The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Pauline, Thank you very much for your feedback. We have already dealt with your e-mail complaint. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Susana Henriques
Rating: 1 out of 5
I did not receive my order.
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Response from Petit-Fernand
Hello Susana, Thank you very much for your comment. We are sorry to hear that your order has not been delivered. We have already sent you an email this morning. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Olivia Caron
Rating: 4 out of 5
Fast shipping Very pretty model plus gift stickers
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Response from Petit-Fernand
Hello Olivia, Thank you very much for your positive feedback. ?? Have a nice day, Elise, C-MonEtiquette
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Déborah
Rating: 1 out of 5
Order still not received ?????
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Response from Petit-Fernand
Hello Déborah, According to your tracking number, your order was delivered today. We have also just sent you an e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 4 out of 5
Fast delivery. Self-adhesive labels, very practical... But not always easy to detach from the backing
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that you like your order. ?? Have a nice day, Elise, C-MonEtiquette
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Anna. S.
Rating: 1 out of 5
Order not received.
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Response from Petit-Fernand
Hello Anna, Thank you very much for your feedback. We have taken care of your complaint by e-mail. Your order should arrive no later than May 14. However, we have no influence on the postal service and therefore cannot be held responsible for the vagaries and delivery delays of the postal service. Have a nice day, Elise, C-MonEtiquette
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mariame Niang
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Mariame, Thank you for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Mirabelli F.
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. We have just contacted you to suggest a solution. We look forward to your reply. Good day, Elise, Petit-Fernand
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Mélanie Hoogewijs
Rating: 2 out of 5
I haven't received my ordered items and still don't know the status of the delivery even though the product was shipped on 04/30/2024.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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client
Rating: 4 out of 5
I still love the products
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Response from Petit-Fernand
Thank you very much for ordering from us. We are delighted to have you in our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Sabine
Rating: 4 out of 5
This is the second time I have ordered the adhesive labels for my daughter's clothes and shoes and I am delighted. The labels stick really well. Even when washing, nothing has ever come off and yet they are so easy to remove if you want to pass the clothes on. Really great, I will order them again and again. The only downside is the delivery time, which is a bit long. But that's complaining on a high level.
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Response from Petit-Fernand
Guten Taf Sabine, thank you very much for your positive review, which is very much appreciated. However, we are sorry that the delivery took longer than expected, but we hope to welcome you back to EsIstMeins soon. Have a nice day, ? Elise, EsIstMeins
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Fàtima
Rating: 4 out of 5
Beautiful designs and a lot of variety. The website is very easy to use.
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Response from Petit-Fernand
Hello, Thank you very much for leaving a comment? We are delighted ! Hello, Camille Petit-Fernand
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Samiie
Rating: 4 out of 5
quick and easy order, products received quickly. a little expensive perhaps. the parcel was quite damaged on receipt (envelope open on one side) but I suppose it's more the post office than your services.
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that your order pleases you, despite this postal incident. ?? Have a nice day, Elise, C-MonEtiquette
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cliente
Rating: 4 out of 5
2nd time I've ordered and I'm delighted! Very fast delivery! I had a printing problem that was solved very quickly!
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Response from Petit-Fernand
Hello, Thank you very much for ordering from us. We are always here to help you in any way we can!?? Have a nice day, Elise, C-MonEtiquette
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VDS
Rating: 1 out of 5
I got the stickers that don't stick! There is no sticker part at all
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Response from Petit-Fernand
Good morning, Thank you very much for your comment. As we told you by email, it is normal for the labels not to have glue as they are iron-on labels. If there was glue on them, they might melt. Unfortunately, we cannot help you further because the labels you received are exactly the same as the ones you ordered. Good day, Elise, Petit-Fernand
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Sarah
Rating: 4 out of 5
Product as ordered.
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Response from Petit-Fernand
Hello Sara, Thank you so much for your positive feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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I. S.
Rating: 4 out of 5
the choice of labels and fast delivery
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Response from Petit-Fernand
Hello, Thank you very much for your purchase from us and your great review, which goes straight to our hearts. ?? Have a nice day, Elise, EsIstMeins
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Inmaculada Jiménez Sánchez
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Good morning Inmaculada, We are sorry that your order has not arrived yet. The second shipment we have sent you is on its way and will arrive shortly. Customer Service is here to help you. Hello, Camille Petit-Fernand
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Barbara S.
Rating: 4 out of 5
They have a wide selection of customizations, the adhesive clothing labels are durable, a little less so the thermoadhesive ones that came off for me. Top the extremely helpful customer service
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Response from Petit-Fernand
Good morning, Thank you very much for your positive comment. We are always here to help you the best we can. ?? I wish you a good day, Elise, Petit-Fernand
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Sally C.
Rating: 4 out of 5
I usually order from you and receive goods in a timely manner but this last order took a markedly long time to arrive, for some reason. Stickers are great as ever, just wanted to flag the long delivery time as having been unusual. Thank you!
Response from Petit-Fernand
Hi, we are happy that our product met your expectations. Thank you very much for sharing your opinion. ?? Have a lovely day, Chiara Petit-Fernad
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Kelly D.
Rating: 1 out of 5
Ordered some school labels a few months ago and they haven't arrived yet!
Response from Petit-Fernand
Hello Kelly, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regards, Camille Petit-Fernand
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Wanlin
Rating: 4 out of 5
Very good label quality and rendering. The pack formulas are very practical. Too bad there's no pack without iron-on labels, or the option of creating a fully customizable pack (choice of label shape, number of labels per type, type of labels (iron-on or not).
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Response from Petit-Fernand
Hello, Thank you very much for taking the time to leave us a positive note, we are delighted to see that your order pleases you. We'll take your suggestion about the packs into account...? Have a nice day, Elise, C-MonEtiquette
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Aicha Duret
Rating: 1 out of 5
Order placed on April 22 and still not collected
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Response from Petit-Fernand
Hello Aicha, Thank you for your feedback. Our customer service has resent your order yesterday. We hope you will receive it soon. Have a nice day, ? Elise, C-MonEtiquette
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françoise collard
Rating: 1 out of 5
Still nothing received since April 17, 2024! Automatic reply mail remains unanswered!!!!!
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Response from Petit-Fernand
Hello Françoise, Unless we are mistaken, we did reply to you yesterday and have resent your order. We hope you will be fully satisfied with your order ? Have a nice day, Elise, C-MonEtiquette
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Mary
Rating: 4 out of 5
Everything arrived as ordered, not very fast but this is the Canary Islands and that's the way it goes.
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Response from Petit-Fernand
Hello, Thank you for leaving us a comment. I hope everything is to your liking ! ?? Hello, Camille Petit-Fernand
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T
Rating: 1 out of 5
We ordered a personalized stainless steel drinking bottle. The bottle itself is very nice. But unfortunately the letters came off after a short time and the rubber on the bottle leaked. We only washed the bottle by hand. After I complained about the bottle, I was only offered a 20% discount code with this explanation: "However, as we do not know the conditions of use or care of the drinking bottle, we are unfortunately unable to respond positively to your inquiry." I think it's very cheeky to assume that customers make care mistakes. Legally very questionable! We have been customers for 3.5 years.
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Response from Petit-Fernand
Hello Tania, Thank you for your review. Unfortunately, we have certain procedures that we must adhere to. We are sorry that these do not apply to you. We still wish you a nice day. Elise, EsIstMeins
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Melle CHARLOTTE SEIN
Rating: 4 out of 5
Very good. Corresponds to visualization.
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Response from Petit-Fernand
Hello Charlotte, Thank you so much for your heartfelt feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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Celine Andries
Rating: 2 out of 5
It's hard to say as the order still hasn't arrived. I just hope that the heat-sensitive labels will be more effective than the last order. They went off in the washing machine (despite 30gres) or didn't hold on to the fabric despite the instructions I followed.
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Response from Petit-Fernand
Hello Céline, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Natalia
Rating: 4 out of 5
I like it a lot, the only thing is that it took a long time!
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Response from Petit-Fernand
Hi Natalia, We are sorry that the post office took so long for the delivery. But we are glad you like them ! ?? Good morning, Camille Petit-Fernand
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Nathalie Germonprez
Rating: 1 out of 5
I still haven't received my order!
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Response from Petit-Fernand
Hello, We have just processed your e-mail request and resent your order. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Cassandra Vullo
Rating: 1 out of 5
Jen still hasn't received my order!!!
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Anna
Rating: 4 out of 5
Faithful to the description given on the site and fast delivery. This is the 2nd time I've ordered, I'm happy with it.
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Response from Petit-Fernand
Hello Anna, Thank you very much for choosing C-MonEtiquette for your order. We're delighted to have you as part of our little family. ?? Beautiful day to you, Elise, C-MonEtiquette
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Ylenia
Rating: 1 out of 5
Lovely thermoadhesive labels but after a wash at 30degrees they came right off
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Response from Petit-Fernand
Good morning Ylenia, Thank you for your feedback. One of our operators will contact you to help you. Good day, Chiara Petit-Fernand
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customer
Rating: 1 out of 5
Hi I havent received my order its been over two weeks ? Please help
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Response from Petit-Fernand
Hello, Could you please contact us via our contact form or give us a call? We'll be happy to help. Have a nice day, Elise, C-MonEtiquette
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C.L.
Rating: 1 out of 5
I'm usually happy with your service, but this time I've received the e-mail notification, even though I still haven't received it... I was expecting this order for my daughter's summer camp, but it's too late! Fortunately, there will be a camp this summer...
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Response from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
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Veronica P.
Rating: 4 out of 5
Cute and durable object labels perfect for my babies who always lose everything
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Response from Petit-Fernand
Good morning Veronica, Thank you very much for your trust, we are glad to read your message ?? Good day, Chiara Petit-Fernand
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Cristina
Rating: 1 out of 5
I have ordered several times before but this time it is terrible...I am waiting to receive my order from 1 month ago (they have processed it 3 times) and it has not arrived. I need it for my son's colognes and I see that I am not going to get it.
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Response from Petit-Fernand
Hi Cristina, After our conversation, your order is on its way to your new shipping address. We are very sorry for this situation and we hope that it arrives as soon as possible. Please let us know when it arrives. Hello, Camille Petit-Fernand
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Alessandra G.
Rating: 1 out of 5
I have not received the goods
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Response from Petit-Fernand
Dear Alessandra, We are very sorry that you did not receive your order. One of our operators has contacted you to help you. I wish you a good day, Chiara Petit-Fernand
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Noâm
Rating: 2 out of 5
Order delivered quickly, product barely 3 days old and already a letter of my son's first name coming out of the gourd, without having been through the dishwasher or extreme use Shame and disappointment.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're having problems with your gourd. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
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Ai L.
Rating: 1 out of 5
We received the wrong labels and ours have still not arrived.
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Response from Petit-Fernand
Hello, Unless we have made a mistake, you have not requested a new shipment. You have asked us for a refund. This was done a few days ago. Elise, ItIsMine
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