Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
My iron-on labels come off after washing and even after rain.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with your labels. We have just contacted you in order to find a solution together! Have a nice day ?
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Cyrielle
Rating: 2 out of 5
The order and delivery went very well, but several labels came off in the washing machine (30 degrees). Too bad.
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Response from Petit-Fernand
Hello Cyrielle, We're sorry to hear about this problem with your label order and have just contacted you to help you. ?? Have a nice day ? Sarah- CMonEtiquette
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Le Guelaff
Rating: 4 out of 5
Products totally in line with my expectations. Only the choice of colors was limited, too bad
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Christiane Toutsch-Dodion
Rating: 4 out of 5
Labels conform, but delivery time much too long. I needed a label to mark gifts, unfortunately I had to give the gifts without labels.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Carine Forgerit
Rating: 4 out of 5
Convenient to use, fast shipping, as described. No complaints.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Anissa Annette
Rating: 4 out of 5
Good quality products, fast delivery. Would recommend!
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Gwendolyne Girelli
Rating: 1 out of 5
Very disappointed, I stuck on about twenty labels according to the instructions. All of them, without exception, came off in the first wash.
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Response from Petit-Fernand
Hello Gwendolyne, Thank you for writing to us. We regret to inform you that you are experiencing a problem with your labels. Our customer service department has just contacted you by e-mail to help you. Your labels shouldn't come off like this after the first few washes. We are available by phone or e-mail to help you if necessary. Have a nice day, Camille C-MonEtiquette
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Charline Fleck
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Thank you for writing to us. Following your exchange with our customer service department, we can confirm that your order has been returned. We hope you will receive it as soon as possible. We remain available should you need us? Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
Very satisfied, beautiful work
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Beatriz Menendez Gonzalez
Rating: 1 out of 5
After placing 2 orders, none of them have arrived. A disaster. I will not order any more from your company
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Response from Petit-Fernand
Hello Beatriz, We sincerely regret that your order did not arrive after several attempts to ship it. We hope that you will trust us again in the future. Good day, Camille Petit-Fernand
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Ariane Sadowski
Rating: 1 out of 5
The parcel seems to have got lost and I haven't received any concrete reply.
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Response from Petit-Fernand
Hello Ariane, Further to our email exchanges, we are sincerely sorry that your order has been returned to us by the carrier. We would like to confirm that you will receive a new shipment as agreed and remain at your disposal should you have any questions. ?? Have a nice day, Camille C-MonEtiquette
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Monia Akiémé
Rating: 4 out of 5
Easy to use and efficient
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Marina Zmyslowski
Rating: 4 out of 5
The product I ordered was not what I needed.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Tiphaine Esneau
Rating: 1 out of 5
I still haven't received my July 1st order.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We contacted you today to inform you of the return of your order by La Poste. We are very sorry about this delivery anomaly. Have a nice day, Camille C-MonEtiquette
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Hamet M?Lodie
Rating: 4 out of 5
Very nice label, but thinner ones for pens, felt-tips and crayons would be great.
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Response from Petit-Fernand
Hello, thank you very much for your positive feedback, which makes us very happy! We already offer mini labels? Have a nice day, Elise, C-MonEtiquette
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Tata
Rating: 1 out of 5
We never received the order
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Response from Petit-Fernand
Hello, It is with regret that we read your comment. Our customer service has not been informed of this delivery anomaly. We have therefore just contacted you by e-mail in order to provide you with a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Alicia Carpentier
Rating: 1 out of 5
I still haven't received anything from my order.....and it's July 12 ...,
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Response from Petit-Fernand
Hello Alicia, We are very sorry to read your message. Our customer service team has just contacted you by e-mail to help you as best we can. We are available by phone or via our contact form on our website. We would be delighted to help you? Have a nice day, Camille C-MonEtiquette
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Irene
Rating: 1 out of 5
My order never arrived, it's the first time this has happened to me but it was a pain.
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Response from Petit-Fernand
Hi Irene, We are very sorry to read your message. I confirm the full refund of your order and we hope that you will trust us again. Good day, Camille Petit-Fernand
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Nelly
Rating: 4 out of 5
As usual
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Fanny Laval
Rating: 1 out of 5
Order still not collected
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Response from Petit-Fernand
Hello Fanny, Your order was dispatched on July 1st and our delivery times are between 3 and 10 working days. Your order may therefore arrive as late as July 12. We invite you to contact our customer service department after this time to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
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Mme Micha Brigitte
Rating: 4 out of 5
The variety of designs, colors and fonts allows for real customization. Now it's time to test them over time.
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Elena Diez Nicolas
Rating: 1 out of 5
After two reslizarlo twice the order never arrived at my house. In comments I see that my case is not isolated and clearly they have a distribution problem or it is a scam. I do not recommend it
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Response from Petit-Fernand
Hello Elena, We are sorry to read your message. We assure you that this is not a scam. We have manufactured and shipped your order twice and we are sorry that Correos did not deliver it to you. We have recently changed our shipping methods so that this will not happen again. We hope you will trust us again. Good day, Camille Petit-Fernand
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Lea Le Prunennec
Rating: 1 out of 5
My product bought 15 days ago is already damaged. Considering the price, I'm disgusted!
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Response from Petit-Fernand
Hello Lea, We're very sorry that you've had a problem with the gourd you ordered. We've just sent you an e-mail so that we can work together to find a solution. Have a nice day? Sarah- CMonEtiquette
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Marin Riolland
Rating: 1 out of 5
I never received the labels
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Response from Petit-Fernand
Hello, Please do not hesitate to contact our customer service if you encounter any problems with your order. We are here to help you. We've just sent you an e-mail to try and find a solution. Have a nice day? Sarah- CMonEtiquette
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Colette Gabillet
Rating: 4 out of 5
easy to order
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Elisabeta
Rating: 1 out of 5
Ordered via Instagram. Paid, said will arrive in few days. Never seen my order. I've asked for a refund.
Response from Petit-Fernand
Hi Elizabeth, We apologize for any inconvenience you experienced with your order. We tried to assist you by offering two possible solutions, but you chose to proceed with a refund. We appreciate your understanding and hope to serve you better in the future. ?? Have a lovely day, Chiara, Petit-Fernand
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Karolin M.
Rating: 4 out of 5
Nice selection, fast delivery. Simple processing. Unfortunately I ordered for two children, two different names and it arrived in a booklet. That's a real shame.
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Response from Petit-Fernand
Hello, We actually deliver in a single booklet if it is not a pack. Please call us next time after ordering so that we can make the necessary arrangements and send you separate booklets. ?? Have a nice day, Elise, EsIstMeins
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Marie-Odile De Freitas Fernand
Rating: 4 out of 5
Fast delivery
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Response from Petit-Fernand
Hello , Thank you so much for your heartfelt feedback! ??? A lovely day to you, Elise, C-MonEtiquette
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Julie
Rating: 4 out of 5
I had some delivery problems but everything was fine. It's a shame I had very little feedback from customer service, but all's well that ends well. The kids are happy. I'm off to prepare for the start of the new school year. Thank you very much for solving the problem.
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Response from Petit-Fernand
Thank you so much for ordering from us. We're delighted to have you as part of our C-MonEtiquette family! ?? Have a nice day, Elise, C-MonEtiquette
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Claudia Patricia Semedo
Rating: 1 out of 5
Since the 23rd of June I've been waiting for my labels and nothing, my children have gone to colony and their clothes are branded, I'm really disappointed.
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Response from Petit-Fernand
Hello Patricia, We contacted you on July 05 to inform you that your order had been returned to us, and you have not responded to our request. Please do not hesitate to contact us so that we can find a solution. Have a nice day, Sarah, CMonEtiquette
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L N
Rating: 4 out of 5
Fast delivery, good quality
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, which makes us very happy! ? Have a nice day, Elise, C-MonEtiquette
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Carmen Manrique
Rating: 4 out of 5
I value the quality and design of the products purchased. In addition, the personalization of the products makes them special in our home.
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Lisa Geoffroy
Rating: 4 out of 5
The only downside is the delivery.
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Response from Petit-Fernand
Hello, Thank you so much for your very kind feedback! We're sorry to hear that the delivery took longer than expected. ?? Have a nice day, Elise, C-MonEtiquette
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Boisserenq
Rating: 4 out of 5
Playful choice of personalisation Quick receipt of labels No overpainting when the pack is opened The labels look just like on the website!
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Response from Petit-Fernand
Hello, Thank you so much for your heartfelt feedback! ?? A lovely day to you, Elise, C-MonEtiquette
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Rita C.
Rating: 4 out of 5
First time I've ordered and received within a reasonable timeframe, recommended by friends, the quality is good, very professional design and interesting packaging, although would love it arrived sooner.
Response from Petit-Fernand
Hi Rita, we're thrilled to have made a customer like you happy! ? Thank you for your support. Chiara, Petit-Fernand
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Laura Sánchez
Rating: 1 out of 5
Very bad experience. The tracking number takes a long time to activate and after a long wait they confirm that the order has been lost. We try again and again the same problems. I ended up with no labels and processing a refund.
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Response from Petit-Fernand
Hi Laura, We are very sorry for this situation. I confirm that we have refunded your order. Hello, Camille Petit-Fernand
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Sophie
Rating: 1 out of 5
I ordered a stainless steel water bottle for my son with his first name on it. After a while, the top outer layer of the bottle with the designs and personalization started to peel off. The biggest problem is that it's under the stopper, so the material that peels off lands in the bottle's water, which I find very dangerous. I informed my label and the website selling this gourd, which wanted to do absolutely nothing and cleared itself of all responsibility. I don't recommend buying these gourds and I don't recommend this site, which has a deplorable customer service.
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Response from Petit-Fernand
Hello, without an order number, we can't find the history of our exchanges. Please contact us to find a solution, we're here to help! Have a nice day, Sarah- CMonEtiquette
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Carole Le Roy
Rating: 2 out of 5
I'm not satisfied with the delivery time for a product I ordered on 28/06 and received on Thursday 4/07, and what's more, it was invoiced.
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Response from Petit-Fernand
Hello Carole, We're sorry to hear that you didn't receive your order in the expected time. We have just contacted you by e-mail in order to find a solution. ?? Have a nice day! Sarah- CMonEtiquette
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Stephanie S.
Rating: 4 out of 5
Sometimes difficult to remove from the carrier
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Response from Petit-Fernand
Hello, thank you very much for your great review. We are delighted that you like your order. ? Have a nice day, Elise, EsIstMeins
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