The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, my order status says "Delivered" but I never received my order. What should I do? I needed these labels for my son's clothes. He's going on a school trip on 26/04. I've never had any problems with my previous orders. Thank you for your good follow-up.
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Response from Petit-Fernand
Hello Vanessa, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
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Cindy
Rating: 4 out of 5
Good quality labels and colors as expected
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Response from Petit-Fernand
Hello Cindy, Thank you very much for choosing C-MonEtiquette for your order. We're delighted to have you as part of our little family. ?? Beautiful day to you, Elise, C-MonEtiquette
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MC
Rating: 4 out of 5
Nice, compliant item. We'll see if it lasts. Some stickers as a gift :)
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Response from Petit-Fernand
Hello Mélanie, Thank you so much for your heartfelt feedback. ?? A lovely day to you, Elise, C-MonEtiquette
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Emilie
Rating: 1 out of 5
I never received my order and no consistent response from after sales!!!!
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Response from Petit-Fernand
Hello Émilie, We're sorry you haven't received your order yet. We can confirm that this is not a scam. In fact, my colleague contacted you three hours ago to propose a solution. We look forward to hearing from you. Elise, C-MonEtiquette
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Vanessa Grossi
Rating: 1 out of 5
I have ordered labels 2 times in a row, but they never arrived. I don't understand the problem.
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Response from Petit-Fernand
Hi Vanessa, We're sorry you haven't received your order yet: it was shipped on 09/04/2024. The deadline for receipt is 17/04/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
I never did receive my product
Response from Petit-Fernand
Hi Julie, We are really sorry for that. We have tried to reach you by phone and send you an email to help. Have a lovely day, Chiara Petit-Fernand
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Anaïs
Rating: 1 out of 5
10 days after placing the order, still nothing received...
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Response from Petit-Fernand
Hello Anaïs, We're sorry you haven't yet received your order: it was sent by post on 04/04/2024. We have now replied to the complaint you also sent us by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Lise Denayer
Rating: 4 out of 5
The toiletry bag we ordered is exactly what we had in mind. Our little boy is a fan!
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Response from Petit-Fernand
Hello Lise, Thank you so much for leaving us a positive note. It means a lot to us to know that the whole family likes the toiletry kit. ???? Beautiful day to you, Elise, C-MonEtiquette
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Charlène Goalabre
Rating: 4 out of 5
Products well received. Good quality and fast delivery. I am satisfied with the products, all personalized. I would like to withdraw one star because the color of my daughter's first name on one of the kits ordered does not match the colour I thought I had chosen when I bought it. Her first name is barely visible. It's a shame.
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Response from Petit-Fernand
Hello Charlène, We're sorry to hear that you're having problems with the font color. We've tried to contact you by phone, but to no avail. We've sent you an e-mail to get more details. ?? Have a nice day, Elise, C-MonEtiquette
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Jean-Baptiste Selle
Rating: 4 out of 5
Order well received and waiting for my use
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Response from Petit-Fernand
Hello Jean-Baptiste, Thank you very much for taking the time to leave us a positive note, we're delighted to see that you like your order. ?? Have a nice day, Elise, C-MonEtiquette
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customer
Rating: 4 out of 5
Easy to order and quick delivery. The stickers themselves are great and will last a long time! Would buy again
Response from Petit-Fernand
Dear Cheryl, That is fantastic. Thank you for sharing your opinion and for your positive words. Have a nice day ?? Chiara Petit-Fernand
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Edith H
Rating: 1 out of 5
I did not receive my package and I receive every day emails requesting satisfaction but nothing to respond to the fact that I still have not received my labels despite a request for contact!!!!
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Response from Petit-Fernand
Hello Louis, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day,
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Floriane
Rating: 4 out of 5
The only drawback is that the iron-on labels tend to come off easily after a few washes. It would be interesting to have other self-adhesive formats, not just square ones.
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Response from Petit-Fernand
Hello Floriane, We're sorry to hear about the inconvenience concerning your order. We tried to reach you by phone, but were unsuccessful. We have contacted you by e-mail to get more details. Have a nice day, Elise, C-MonEtiquette
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Ambra Z.
Rating: 1 out of 5
They have not yet reached me.
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Response from Petit-Fernand
Dear Amber, Thank you for your feedback. We are very sorry that you did not receive your order. One of our operators will contact you later today to help you. I wish you a good day, Chiara Petit-Fernand
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Olga
Rating: 1 out of 5
After 8 working days I still haven't received my parcel with the labels.
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Response from Petit-Fernand
Hello Olga, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
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Dalila Bouaouid
Rating: 1 out of 5
I never receive my labels the first time they are sent.
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Response from Petit-Fernand
Hello Dalila, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
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Hannah P.
Rating: 1 out of 5
My order hasn't arrived. I am so deeply disappointed as I need these for my daughter for school. I've ordered several times before and it's always been great. Really sad that I haven't recieved them this time.
Response from Petit-Fernand
Hello Hannah, We are very sorry that Royal Mail did not deliver your order. In order to help you as much as possible our customer service has just contacted you. Have a nice day, Camille Petit-Fernand
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Celine TOURNAIRE
Rating: 1 out of 5
Unfortunately I didn't receive my labels, even though I needed them for a sea class trip.
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Response from Petit-Fernand
Hello Céline, We're sorry you haven't yet received your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Amy W.
Rating: 1 out of 5
Order hasn't arrived and I am not getting a response from Facebook and instagram messenger. Phone line and web chat appear to be down
Response from Petit-Fernand
Hello Amy, We are really sorry that you have not yet received your order. Following our conversation, your order has been reshipped. Let us know when you receive it/ Kind regards, Camille Petit-Fernand
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Ute G.
Rating: 4 out of 5
Good quality but very long time to delivery!!!
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Response from Petit-Fernand
Hello Ute, Thank you very much for your review. We are sorry that the delivery took longer than expected, but we are indeed in France. However, we hope you enjoy your order. ? Have a nice day, Elise, EsIstMeins
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Eva
Rating: 4 out of 5
At first the order was not quite complete, but after feedback it was taken care of immediately and sent on free of charge! Very friendly and helpful.
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Response from Petit-Fernand
Hello Eva, Thank you for your comment. We are sorry that it happened like this. But we are always here for you to offer the best solution. Have a nice day, ? Elise, EsIstMeins
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Mélanie Olette
Rating: 1 out of 5
I placed an order on March 26 and still haven't received it.
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Response from Petit-Fernand
Hello Melanie, We're sorry you haven't yet received your order. We have just replied to your complaint by e-mail to offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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GUEZENEC
Rating: 4 out of 5
FINE, THANK YOU
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Response from Petit-Fernand
Hello Patricia, Thank you so much for your positive review, which means a lot to us. ?? A lovely day to you, Elise, C-MonEtiquette
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TC
Rating: 1 out of 5
I received the wrong colours, your customer service was very unhelpful. My order with the right colours is still in my basket on your website. Won't be reordering.
Response from Petit-Fernand
Hi Tracy, Thank you for your message. We are really sorry for that. Our customer service will get in contact with you to help. Have a nice day, Chiara Petit-Fernand
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Isaia D.
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Good morning, We have processed your complaint by email and hope you will receive your order soon. Have a good day, Elise, Petit-Fernand
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William Larock
Rating: 2 out of 5
We placed an order on March 30 but still haven't received anything. I've tried several times to get in touch via the form, but there's always an error message which doesn't allow the form to be sent. The telephone number is also unreachable. We're always hoping to receive a reply, but unfortunately we have our doubts. And yet the reviews were mostly positive.
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Response from Petit-Fernand
Hello William, We've rectified the problem with the contact form. However, we have no record of your call. Please note that you can leave us a voicemail so that we can call you back. We've just e-mailed you for more information. We wish you a pleasant day. Elise, C-MonEtiquette
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miriam
Rating: 2 out of 5
I havent received my order yet. But in the past I have ordered similar stickers and was very happy to order again. I hope to receive this order too even if it is delayed.
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Response from Petit-Fernand
Hello Miriam, Sorry for the delay in delivery of your order. I can confirm that we have contacted you by email in order to help you. Have a nice day, ? Sandra C-MonEtiquette
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ManonCp
Rating: 2 out of 5
The gourd has already lost its color and there are already scratches after only 1 wash. I think it's a shame
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Response from Petit-Fernand
Hello Manon, As agreed by phone, we are waiting for the pictures of your gourd, so that we can give you a solution as soon as possible. Sorry for the inconvenience. Have a nice day, ? Sandra C-MonEtiquette
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Annick Samoey
Rating: 4 out of 5
Corresponds well to my request
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Response from Petit-Fernand
Hello Annick, Thank you for choosing us for your order and for leaving us such a positive note. Have a nice day, ? Elise, C-MonEtiquette
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Valerie Slakmon
Rating: 1 out of 5
I ordered my labels 15 days ago and I still haven't received them.
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Ingrid
Rating: 4 out of 5
Very practical, good-quality labels.
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Response from Petit-Fernand
Hello Ingrid, Thank you very much for your feedback. ???? A lovely day to you, Elise, C-MonEtiquette
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Luisa
Rating: 4 out of 5
UX site up to the mark: well designed and easy to use. Poor product adherence (by ironing).
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Response from Petit-Fernand
Good morning, I am very sorry to hear that you encountered problems with the labels. It is abnormal for them to come off if the instructions were followed correctly.We have contacted you for more information. Good day, Elise, Petit-Fernand
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Anne LACAILLE
Rating: 1 out of 5
Order still not received
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Response from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
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Client
Rating: 4 out of 5
Large choice of labels Fast delivery Self-adhesive labels wash well
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Response from Petit-Fernand
Hello, Thank you very much for your positive review, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Yulisa Orellana claros
Rating: 1 out of 5
I did not receive the product I called and they sent it to me again and I still did not receive it I ordered it in time since I need it for Monday and it is already 1 month and nothing.
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Response from Petit-Fernand
Hi Yulisa, The order we sent you again is on its way with Correos. It should arrive this weekend. We are sorry to hear that you have to wait so long. Let us know as soon as it arrives :) Hello, Camille Petit-Fernand
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Susann K.
Rating: 1 out of 5
I have not received the name stickers.
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Response from Petit-Fernand
Hello Susann, We are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Fabrice Lacaille
Rating: 1 out of 5
Good evening. Very disappointed for a 1st order. I paid more for delivery on time... I tried to contact you but by email impossible... "an error has occurred please try again later" In short my little one has gone on a school trip without his labels..and that's a shame...
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Response from Petit-Fernand
Hello Fabrice, We are sorry that the carrier is delaying your delivery. We had a technical problem with our contact form and apologize for the inconvenience. You can reach us by phone or via our website so that we can help you. Our Customer Service remains available. Have a nice day, Camille C-MonEtiquette
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Sara
Rating: 4 out of 5
We are very satisfied :-)
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Response from Petit-Fernand
Hello Sara, Thank you very much for your very nice review! Have a nice day, ????? Elise, ItIsMine
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DOSDA sandra
Rating: 4 out of 5
Speed and efficiency?
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Response from Petit-Fernand
Hello Sandra, Thank you so much! ????? A lovely day to you, Chiara, C-MonEtiquette
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Àia
Rating: 1 out of 5
I never received my package it was for my 5 year old daughter's birthday very disappointed
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Response from Petit-Fernand
Hello, We are sincerely sorry for this anomaly on the part of the carrier. We have just contacted you in order to help you. If you have any questions about your order, our customer service team is available to help you :) Have a nice day, Camille C-MonEtiquette
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