The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Several orders already placed with no particular problems, but on the last order the prints were not of very good quality and the iron-on label paper was missing.... Too bad
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Response from Petit-Fernand
Hello Claire, Thank you very much for your feedback. We have just contacted you to get more details about this problem. We look forward to hearing from you ? Have a nice day, Elise, C-MonEtiquette
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Client08
Rating: 1 out of 5
Nil Nil Site bugs Labels that don't peel off properly
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Response from Petit-Fernand
Hello, We're sorry you had a bad experience with C-MonEtiquette. However, you placed two orders, one logged in with your customer account, the other as a guest. These had already been sent at the time of your report, so we were unable to refund or cancel them. Unfortunately, the problem does not lie with the website. Have a nice day, Elise, C-MonEtiquette
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Noelia Paredes Anllo
Rating: 1 out of 5
I received an order that was not mine. If mine went to another customer it had my phone number on it and that bothers me. My order finally took a month and a half. I didn't even get a reward.
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Response from Petit-Fernand
Hi Noelia, We are sorry to hear that you received an order that was not yours. We apologize for this mistake. However, we hope you like our products. Our Customer Service Department is available for anything you may need. Good day, Camille Petit-Fernand
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Carole LESAGE
Rating: 4 out of 5
It's a wonderful discovery, recommended to me by childcare professionals working in crèches. The patterns are nice. The print quality is...
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Response from Petit-Fernand
Hello Carole, Thank you so much for your positive feedback, which goes straight to our hearts. ?? A lovely day to you, Elise, C-monEtiquette
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Marianne DURAND
Rating: 4 out of 5
Simple, fast and efficient - just what we like!
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Response from Petit-Fernand
Hello Marianne, Thank you very much for choosing us for your order and for leaving us a positive note. It encourages us even more to offer the best products. ?? Have a nice day, Elise, C-MonEtiquette
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Cindy Goffaux
Rating: 1 out of 5
Hello, We still haven't received our items and no feedback from customer service!!!!
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Diana Ponce
Rating: 2 out of 5
It took much longer than expected
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Response from Petit-Fernand
Hi Diana, We sincerely regret this delay in delivery by Correos. However, we hope that as far as our products are concerned, everything is to your liking. Do not hesitate to share your opinion about your labels :) Good day, Camille Petit-Fernand
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Nathalie
Rating: 4 out of 5
The labels come in a small booklet, which is super practical. With the long labels for objects, I would have liked the motif to be better positioned as it is only very small at the edge. Otherwise, I can recommend the labels. Only time will tell how long and how well they will last
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Response from Petit-Fernand
Hello Nathalie, Thank you very much for your purchase and your great review. We will take your suggestion as to where the motif should be placed on the label into consideration. Have a nice day, ? Elise, EsIstMeins
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Delphine RICHARD
Rating: 4 out of 5
Very nice labels! Some hard to peel off, but that's on the margin. I recommend
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Response from Petit-Fernand
Hello Delphine, Thank you very much for your review. We are delighted to see that you like your labels. ?? We've contacted you about the difficulty you're having in removing them from their backing. Have a nice day, Elise, C-MonEtiquette
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Mimi Mh
Rating: 1 out of 5
Order never received! ??????
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
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Ursula
Rating: 2 out of 5
My shipment has not arrived. The money will be refunded but I still lost time and didn't get what I needed.
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Response from Petit-Fernand
Hello Ursula, Thank you for your review. We are sorry that you had a bad experience. However, we hope to see you again soon. Have a nice day, ? Elise, EsIstMeins
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Estefania Acuña
Rating: 1 out of 5
I still haven't received the order
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
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Michel Collinge
Rating: 4 out of 5
Good, fast service. Good value for money
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Response from Petit-Fernand
Hello Michel, Thank you very much for your positive feedback, which goes straight to our hearts. ?? A lovely day to you, Elise, C-MonEtiquette
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Caroline genthner
Rating: 4 out of 5
The labels are great, but they're just wrapped in an envelope, so they arrived wet. They're usable, but the notebook is wrinkled.
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Response from Petit-Fernand
Hello Caroline, Thank you very much for your feedback. We are very sorry to hear about this inconvenience. We have called and e-mailed you to get more information. Have a nice day, Elise, C-MonEtiquette
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julien robac
Rating: 4 out of 5
We received them quickly, thank you very much, very easy to glue, good work.
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Response from Petit-Fernand
Hello Julie, Thank you for choosing us for your order and for trusting us. Your feedback really motivates us! Have a nice day, ? Elise, C-MonEtiquette
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Erika
Rating: 1 out of 5
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
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Response from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
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LUCA
Rating: 4 out of 5
The labels are always perfect, I had problems with delivery as my order was lost. As soon as I reported it they proceeded to send me new ones without charging me.
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Response from Petit-Fernand
Good morning Luca, Thank you for your message and advice. We thank you for your trust. Have a nice day :) Chiara Petit-Fernand
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Valerie Meca
Rating: 4 out of 5
Everything went very smoothly, very responsive.
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Response from Petit-Fernand
Hello Valérie, Thank you so much for your feedback. We're delighted that everything went so well. ?? Beautiful day to you, Elise, C-MonEtiquette
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Julie
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Florien
Rating: 1 out of 5
I did not receive the product...
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
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Mrs C.
Rating: 4 out of 5
The customer service team contacted me straight away and seems there might be a quality problem with the iron on stickers. I'm receiving a new order shortly so fingers crossed these are better!
Response from Petit-Fernand
Dear Sapna, A member of our team has contacted you to help! Have a lovely day, Chiara Petit-Fernand
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Elodie LOISELEE
Rating: 1 out of 5
Purchase of a profuit with choice of additional piurificatikn fast delivery in 2 /3 days. Delivery 12 days later. I don't need these labels anymore...
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Response from Petit-Fernand
Dear Elodie, We apologize for the delay in delivery by La Poste. We have just contacted you by email. Have a nice day, Sandra C-MonEtiquette
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Michelle T.
Rating: 1 out of 5
Didn't arrive. Ordered on the 12th and nothing.
Response from Petit-Fernand
Hi Michelle, Please contact us at [email protected] so that we can help you as soon as possible. Have a lovely day, Chiara Petit-Fernand
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Virginie
Rating: 4 out of 5
Very nice labels Too bad that the colors are sometimes different from reality.
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your feedback. ?? We've contacted you to find out more about the problem. Have a nice day, Elise, C-MonEtiquette
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Ali Gri
Rating: 4 out of 5
We received our parcel with 2 wooden labels and both were damaged. The after-sales service contacted us and sent us 2 labels at their expense.
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Response from Petit-Fernand
Hello Alinoë, I'm sorry to read your message, but we didn't receive one concerning the quality of your wooden labels. Following our telephone conversation, I can confirm that the products in question will be returned at our expense. Have a nice day and thank you for your confidence. See you soon, Sandra C-MonEtiquette
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Jochen B.
Rating: 2 out of 5
As the goods come from France, the delivery time is far too long. Labels are easy to work with.
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Response from Petit-Fernand
Hello Jochen, We are sorry that the delivery took longer than expected. However, we are pleased that you like the labels. ? Have a nice day, Elise, EsIstMeins
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Lynsey C.
Rating: 4 out of 5
Received wrong labels, but this was quickly rectified and new labels sent out. Thank you
Response from Petit-Fernand
Hi Lynsey, A member of our team has contacted you to help. Have a lovely day, Chiara Petit-Fernand
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Aline M
Rating: 4 out of 5
Pleasant experience, good quality of life that can be found cheaper elsewhere. But great little drawings. I'd recommend for service and quality.
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Response from Petit-Fernand
Hello Aline, Thank you so much for your comment which encourages us so much! ? A lovely day to you, Elise, C-MonEtiquette
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K. M.
Rating: 4 out of 5
Fast processing, nice selection
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Response from Petit-Fernand
Hello Katharina, Thank you for choosing us for your order and for leaving a positive note. ?? Have a nice day, Elise, EsIstMeins
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Caro
Rating: 4 out of 5
First order not received, I wrote an email, where I was directly proposed to be refunded or to send me back an order. I chose the 2nd option, and received it within 5 days :)
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Response from Petit-Fernand
Hello Caroline, Thank you very much for trusting us a second time despite this delivery problem with the post office. We hope you are satisfied with your order. Good day, Elise, C-MonEtiquette
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SME
Rating: 4 out of 5
The design of the labels as well as the packs already made on the site is very appreciable. I really appreciated the booklet containing all the labels and the explanations on how to use them. What's more, delivery was relatively quick for being in Switzerland. I look forward to seeing how they age over time :)
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Response from Petit-Fernand
Hello, Thank you for your detailed feedback, which means a lot to us. We are delighted to see that you are completely satisfied with your order. ?? Have a nice day, Elise, C-MonEtiquette
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CLAUDE TENNEGUIN
Rating: 4 out of 5
Speed and simplicity
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Response from Petit-Fernand
Hello Claude, Thank you for trusting us and leaving us a positive note. It means a lot to us! Have a nice day, Elise, C-MonEtiquette
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Heather S.
Rating: 4 out of 5
Name tags excellent, took a little longer to arrive than expected, sadly the lady died before the name tags arrived
Response from Petit-Fernand
Dear Heather, Thank you for sharing your opinion; Have a lovely day, Chiara Petit-Fernand
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DANIELA V.
Rating: 4 out of 5
GOOD-I HOPE THE LABELS LAST THROUGH THE WASHINGS
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Response from Petit-Fernand
Good morning Daniela, Thank you for choosing us and sharing your opinion. We also thank you for your trust! See you soon? Chiara Petit-Fernand
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RB
Rating: 2 out of 5
I received the incorrect order. I contacted customer service and they said they would send out my correct order and I would it in receive 7-10 days. 14 days later I still haven't received it!
Response from Petit-Fernand
Hello, Thank you for your message. A member of our team will contact you to help. Have a lovely day, Chiara Petit-Fernand
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Client
Rating: 4 out of 5
Easy to order, precise explanations
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Response from Petit-Fernand
Hello, Thank you very much for trusting us with your order. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette
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Danielle Wegnez
Rating: 4 out of 5
The site is easy to use and the mail arrives quickly.
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Response from Petit-Fernand
Hello Danielle, Thank you very much for your confidence. We are delighted to see that your order is to your liking. ?? Have a nice day, Elise, C-MonEtiquette
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Laila Esposito
Rating: 4 out of 5
Error on the order but quickly rectified
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Response from Petit-Fernand
Hello, We are always here to help you and your satisfaction is our priority. We look forward to seeing you again soon. ?? Have a nice day, Elise, C-MonEtiquette
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S. W.
Rating: 1 out of 5
Had ordered 2 snack tins. Unfortunately they do not look like the picture. The emblems are stuck on the tin like stickers, one of them was stuck on crooked. Unfortunately not very durable. No longer usable after half a year. Discolored and bubbles under the sticker. Not recommended.
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Response from Petit-Fernand
Hello, we are sorry that the Sackboxes do not meet your expectations. Can you please contact us so that we can have more information about it? Have a nice day, Elise, EsIstMeins
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Nadège
Rating: 4 out of 5
The labels arrived on time and after the 1st wash, they held!
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Response from Petit-Fernand
Hello Nadège, Thank you very much for trusting us and leaving us an encouraging note. We're delighted to see that your labels suit you. ?? Have a nice day, Elise, C-MonEtiquette
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