The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have not yet received the order that was sent to me due to an error in the order form.
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Response from Petit-Fernand
Hi Laura, In relation to our phone call, we agreed that you let us know so we can help you. Greetings, and thank you very much for your confidence Laura. Sandra from Petit-Fernand
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Zahra G.
Rating: 4 out of 5
Very good products. It is just that the shipping takes a long time and is not free.
Response from Petit-Fernand
Hello Zahra, Thank you for sharing your opinion! Which is very important to us. ?? Have a nice day, Chiara Petit-Fernand
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Marta
Rating: 4 out of 5
I had a problem because the stickers did not arrive within the maximum 10 days of delivery, I contacted customer service and they immediately gave me the option of resending them or refunding my money.
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Response from Petit-Fernand
Your loyalty is our greatest motivation. Thank you very much for trusting us. Sandra de Petit-Fernand
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Sara Benguría
Rating: 4 out of 5
I ordered two names and they were all mixed up.
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Response from Petit-Fernand
Hi Sara, We apologize for this error? We hope you were able to enjoy your labels. Good morning, Camille Petit-Fernand
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Salvò S.
Rating: 2 out of 5
My labels have not yet arrived more than 15 days later almost 20 I still have not received the labels good day
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Response from Petit-Fernand
Good morning Samanta, One of our operators has corrected your shipping address and sent the labels back to you! Good day, Chiara Petit-Fernand
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Nath
Rating: 4 out of 5
Very good products (sandwich box and labels). Only one problem with the cups: the handles break.
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Response from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to get more information about this problem. Have a nice day, Elise, C-MonEtiquette
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Lara
Rating: 4 out of 5
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Response from Petit-Fernand
Good morning Lara, Thank you for the positive evaluation, I wish you a good day ?? Chiara Petit-Fernand
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Maria MeFe
Rating: 1 out of 5
I would not buy again. They charged me almost 10 euros for shipping and it took more than a week. There are label suppliers much faster and without charging so much for shipping.
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Response from Petit-Fernand
Good morning Maria, We have contacted you by email. We are sorry to hear that your shipment has been delayed. We apologize for the delay. Best regards, Sandra de Petit-Fernand
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Carillo R.
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Good morning Rosalia, Thank you for your message, One of our operators will contact you in the day to help you. Good day, Chiara Petit-Fernand
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Silvia P.
Rating: 2 out of 5
Nice contact fast delivery
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Response from Petit-Fernand
Hello Silvia, Thank you for your review. We are sorry to hear that your labels are peeling off. Of course this should not happen! We have just contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Helen
Rating: 1 out of 5
Product still has not arrived. Ordered on 21.1.2024. Wont be a returning customer!! Had to get some more labels on amazon next day.
Response from Petit-Fernand
Hi Helen, We are really sorry to hear that. A member of our costumer service has contacted you and we will send you replacements, Have a lovely day, Chiara Petit-Fernand
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Carole Reuter
Rating: 4 out of 5
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Response from Petit-Fernand
Hi Carole, Thank you so much for these 4 stars! ? Beautiful day to you, Elise, C-MonEtiquette
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Coralie badou
Rating: 1 out of 5
All labels peeled off on 1st wash!!!!
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Response from Petit-Fernand
Hello Coralie, We have just sent you an email following our telephone conversation. Thank you very much for your confidence, and see you soon. ? Sandra from C-MonEtiquette
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Sarah
Rating: 1 out of 5
Always used Petit Fernand however I've recently placed an order and on two separate occasions the order arrived with someone else's personalised stickers.
Response from Petit-Fernand
Hi Sarah, Thank you for your message, We apologise for this. Please contact our costumer service for assistance. Have a nice day, Chiara Petit-Fernand
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Carolina Trujillo Rodríguez
Rating: 4 out of 5
Very good but it took longer than expected!
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Response from Petit-Fernand
Hello Carolina, We are grateful for your confidence in our company and we are sorry for this delay. Good day, Camille Petit-Fernand
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OLGA
Rating: 4 out of 5
I received the product I expected
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Response from Petit-Fernand
Hello Olga, Thank you for your message ! Let's hope that everything is to your liking? Good morning, Camille Petit-Fernand
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Kelly B.
Rating: 4 out of 5
This isn't the first time I've placed an order, and I've always been satisfied with the product. Unfortunately this time there was a mistake in the order as I was impatiently waiting for these labels because I needed them. As a result, the order I received was not mine...so I can't give it 5 stars because it was perfect. However, the after-sales service was very reactive and re-launched my order, which I did indeed receive, perfect and beautiful... I'm still satisfied with the products and would recommend the site if necessary.
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Response from Petit-Fernand
Hello Kelly, Thank you very much for your review. We're sorry you had to deal with this issue, but we're glad to hear you enjoyed your order. ?? We're always here to help you in any way we can! Have a nice day, Elise, C-MonEtiquette
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Charlotte Lebeau
Rating: 4 out of 5
Fast delivery, products as ordered
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Response from Petit-Fernand
Hello Charlotte, Thank you very much for your review and your order. We're delighted you liked it. ?? Have a nice day, Elise, C-MonEtiquette
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Aurélie Verplancke
Rating: 2 out of 5
The labels for the clothes don't fit....je suis déçu
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Response from Petit-Fernand
Dear Aurélie, I'm sorry to read your message, but unfortunately there's a quality problem with your labels. They are used to sticking and resisting for a very long time. We have just contacted you by phone and email to help you as soon as possible. We look forward to hearing from you. See you soon, Sandra from C-MonEtiquette
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Carolina Rodriguez Vera
Rating: 1 out of 5
I have not received my order 2001007077, placed on January 21 and for an amount of 12
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Response from Petit-Fernand
Good morning Carolina, We have contacted you by email and phone to help you as soon as possible. We are sorry to hear that your order has not arrived. Please do not hesitate to let us know as soon as you receive it. Greetings and thank you for your trust. ?? Sandra from Petit-Fernand
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Barbora K.
Rating: 2 out of 5
After wrong delivery the communication was great. No problem there but been waiting ages where I needed those names for my son for nursery and not been able to name them .
Response from Petit-Fernand
Dear Barbora, We are really sorry for that. A member of Petit-Fernand costumer service will contact you to help. Have a lovely day, Chiara Petit-Fernand
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Jade W.
Rating: 4 out of 5
I'm in love with these products but please please can you add a more clear tab for the ëiron on' and ësticker' options as the last order came in stickers and I really needed the iron on ones but was unaware of the other options.
Response from Petit-Fernand
Dear Jade, That is amazing, Thank you for sharing your opinion. We are happy you are satisfied with the product. Thank you for your advice :) Have a lovely day, Chiara Petit-Fernand
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Phyutk80
Rating: 1 out of 5
My first order got lost. The tracker said delivered but I never received it so ask for the any form of record that it was delivered to right address but did not get anything. So I asked for full refund but they sent the order again which has been more than a week but has not arrived yet. Their customer service was not helpful at all, in fact they were very defensive. I have now switched to another supplier and I will never be buying from this place again.
Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry that your order was not delivered due to the mail. That is why we have resent you your order. We hope that it will arrive as soon as possible and that you will be satisfied with it. For any further information or assistance, our customer service remains available. Have a lovely day, Chiara Petit-Fernand
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Annon
Rating: 4 out of 5
Great product as always but took over 3 weeks to arrive!
Response from Petit-Fernand
Hello Annon, Thank you so much for your message! Thank you for your trust?? We are glad you are satisfied with the products. Have a nice day, Chiara Petit-Fernand
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Roberto
Rating: 4 out of 5
The labels are very good. I use them for mom's clothes unfortunately in RSA. If they were a little thicker/robust maybe they would stand up better to industrial washing. Or think about a second "harder" line thanks
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Response from Petit-Fernand
Good morning Roberto, Thank you for choosing us. We are glad you are satisfied with the products. We thank you for your recommendations! Have a great day!!! Chiara Petit-Fernand
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Giulia M.
Rating: 4 out of 5
Very nice material, stickers are delivered in a very convenient pad! I did not give 5 stars because a few more characters would be needed to make it easier for those who have figl_ with double last names.
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Response from Petit-Fernand
Good morning Giulia, Thank you so much for your comment, which is so valuable to us. If you need more characters you could opt for two-line labels! I wish you a good day ? Chiara, Petit-Fernand
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Carmen
Rating: 1 out of 5
On the web it said that the order would arrive in 24/48 hours. I received it yesterday February 14, when I ordered it on January 19. They were labels for my grandmother, who, in this month of delay, has passed away. So the labels are no longer of any use to me, besides the displeasure of receiving them with her name on them, days after her death. Very bad experience. I will not repeat with you.
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Response from Petit-Fernand
Good morning Carmen, we have contacted you by phone as soon as we read your message. We have sent you an email with the confirmation of the refund. Have a nice day, Sandra de Petit-Fernand
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Cristina
Rating: 4 out of 5
Great labels on clothes as well
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Response from Petit-Fernand
Dear Cristina, Thank you for your message. We hope to always live up to your expectations, Thank you for your trust ?? Chiara Petit-Fernand
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georgina canals perez
Rating: 4 out of 5
The first shipment did not reach me but they resent me another one that has just arrived today. The bad thing is that it takes a long time and you can't track it. But they made a new free shipment.
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Nerea Sánchez Calvo
Rating: 4 out of 5
I am later than expected
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Dayse K.
Rating: 4 out of 5
Good quality! Delivery took a while.
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Response from Petit-Fernand
Hello Dayse, Thank you very much for your order and your review, which we are very pleased about. ?? We are sorry that the delivery took a little longer than expected. However, we hope you like our products! ?? Have a nice day, Elise, EsIstMeins
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Sarina M.
Rating: 1 out of 5
I have still not received the labels I ordered. When I ask, I only get an answer in another language! What a pity
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Response from Petit-Fernand
Hello Sarina, We are sorry that you have not received your order. We have just contacted you to find a solution. Have a nice day, Elise, EsIstMeins
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Sarina M.
Rating: 1 out of 5
To date my order has not been received and if it is, it is only answered in another language! Never again
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Response from Petit-Fernand
Hello Sarina, It seems that you have posted your negative review twice. We are sorry that you have not received your order. We have just contacted you to find you a solution. Have a nice day, Elise, EsIstMeins
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Maialen
Rating: 2 out of 5
Well, first I placed an order and it never arrived. I had to write saying that it had not arrived. They gave me two solutions. Send it again or refund. I asked them to send it again and this time it has arrived. But I don't understand why the first one didn't arrive.
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Response from Petit-Fernand
Hi Maialen, We don't understand why it wasn't delivered either. But we resend it to you again, and we hope you are convinced of our quality, and illustrations. Have a wonderful day. Sandra from Petit-Fernand
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cliente
Rating: 4 out of 5
Nice colorful labels. Good sticker
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Response from Petit-Fernand
Good morning Chiara, We are very pleased to read your words, we are glad that your experience with us was positive. I wish you a good day ? Chiara Petit-Fernand
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JaDa
Rating: 4 out of 5
It took quite a while to arrive but I love the labels!!!!!
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Fiona DEMUSSY
Rating: 4 out of 5
Several adapted packs that my child was able to create with his colors and character! Following the order, delivery and receipt were very quick! Everything was perfect, although the only negative point was the rather high price.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Don't hesitate to subscribe to our newsletter to benefit from exceptional offers ? Have a nice day, Elise, C-MonEtiquette
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Happy C.
Rating: 4 out of 5
We prefer thicker labels but recently they seem thinner. We would prefer more fonts and better legibility. More designs would also be appreciated. We only buy when they offer discounts.
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Response from Petit-Fernand
Good morning, Thank you so much for ordering from us and for your positive feedback. It goes straight to our heart. ?? I wish you a good day, Chiara, Petit-Fernand
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Anon
Rating: 4 out of 5
Great stickers but delivery time was very long.
Response from Petit-Fernand
Hello, We thank you for sharing your opinion and for your trust! See you soon for a new order ?? Chiara Petit-Fernand
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Elisa Peigat
Rating: 1 out of 5
I thought that the clothing/shoe labels would have a fabric finish and not be laminated. I don't find that very pleasant, but on top of that, some of them have already come unstuck... I'm pretty disappointed...
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Response from Petit-Fernand
Hello Elisa, We're sorry to hear about the inconvenience with your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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