The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The delivery times are very long and there are always delays in the orders. At the beginning of using this site everything worked much better and the delivery times were shorter.
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Response from Petit-Fernand
Hello, We are sorry for these delays. We are doing our best to make the delivery not so long. Hopefully our products will be to your liking. Good day, Camille Petit-Fernand
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Ilona G.
Rating: 4 out of 5
I have been ordering from you for a long time and am always satisfied and will continue to order from you. I have already told others
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Response from Petit-Fernand
Hello Ilona, thank you for choosing us for your order, we are delighted! ?? Have a nice day, Elise, EsIstMeins
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Laurence
Rating: 4 out of 5
the design and backing are good. wash-resistant labels.
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Response from Petit-Fernand
Hello, Thank you very much for choosing us for your order. We hope to see you again soon! ?? Have a nice day, Elise, C-MonEtiquette
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Emilie MARTINEZ
Rating: 4 out of 5
Good value and after-sales service
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. See you soon for another order. ?? Have a nice day, Elise, C-MonEtiquette
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BERAUD Morgane
Rating: 1 out of 5
Disappointed with my last order of self-adhesive clothing labels for my son. The labels would not peel off the backing...and once peeled off, it was impossible to stick them on easily... and above all, they were badly cut... Disappointed with this order
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Response from Petit-Fernand
Hello Morgane, We're sorry to hear about the inconvenience concerning your order. We contacted you this morning to get more details. ?? We look forward to hearing from you. Elise, C-MonEtiquette
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Laure
Rating: 4 out of 5
I'm always satisfied with my labels, which I've been ordering for a few years now.
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Laura Querrien
Rating: 1 out of 5
I've never been delivered
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Response from Petit-Fernand
Hello Laura, We're sorry your order didn't arrive with La Poste. We have just contacted you by email regarding the refund you requested. Have a nice day, Camille C-MonEtiquette
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SL
Rating: 1 out of 5
I haven't received my parcel and I haven't heard from you. I would like to have the products I ordered or get my money back. Thank you
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Response from Petit-Fernand
Hello Stéphanie, Following our e-mail exchange, we have just solved your delivery problem. We hope it will reach you soon. Have a nice day, Elise, C-MonEtiquette
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ABP
Rating: 1 out of 5
Order still hasn't arrived. I had to manage without
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Stéphanie KENCKER
Rating: 1 out of 5
Uh I still haven't gotten my order grrrr
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Rahel Thalmann
Rating: 4 out of 5
Very nice choice but the stickers don't stick well. The ones on the back are gone after the first wash. Too bad if not satisfied
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Response from Petit-Fernand
Hello Rahel, We're very sorry to hear about this problem with your order. We have contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Elodie Dauchot
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you by e-mail to propose a solution. ? We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Charlotte Bedoret
Rating: 4 out of 5
It should be possible to keep old label templates, so you don't have to start from scratch every time (previous orders and the same colors and patterns from one kind of label to another).
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. It's quite possible, as long as you have a customer account with us ? Have a nice day, Elise, C-MonEtiquette
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daniela
Rating: 1 out of 5
Order never arrived
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Response from Petit-Fernand
Good morning Daniela, One of our staff members has tried to contact you by phone and email. We are waiting for his to help you! Good day, Chiara Petit-Fernand
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freddy
Rating: 2 out of 5
Very disappointed by the quality of the labels as they are coming off even though they have been on for 8 days and the garment has not been washed. In reply, you said that you had contacted me for more details, but how did you do this as I have nothing at all?
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Response from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. We have contacted you for further details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
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Laurent Beguin
Rating: 4 out of 5
A small delay but otherwise no problem! :-)
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Response from Petit-Fernand
Hello laurent, We are sorry to hear that the delivery took longer than expected. However, we hope you enjoy your order. ?? Have a nice day, Elise, C-MonEtiquette
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Paulina P.
Rating: 1 out of 5
I have only lost 27 euros. I placed the order in December it's February. I haven't received anything until today... the status of my order only says that the letter has been delivered... terrible
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Response from Petit-Fernand
Hello Paulina, We are very sorry that your order has not arrived. After checking, we realize that you have not written to us about this. We have contacted you to offer a solution. We look forward to hearing back from you. Elise, EsIstMeins
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Jennifer
Rating: 4 out of 5
Easy, customizable ordering, fast shipping, quality products. Too bad there's no sticker sheet left as a gift!
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Response from Petit-Fernand
Hi Jennifer, Thank you very much for your feedback. We are sorry for this oversight, as normally the gift label sheet is always delivered with the order. However, we hope that this will not affect your trust and loyalty. Have a nice day, ? Elise, C-MonEtiquette
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Joy
Rating: 4 out of 5
Quite practical and sticks well
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Response from Petit-Fernand
Hello Joy, Thank you for ordering from us and leaving us a review. It means a lot to us. ?? Have a nice day, Elise, C-MonEtiquette
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Safya
Rating: 4 out of 5
Beautiful labels! Very practical!
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Response from Petit-Fernand
Hello, Thank you so much for your positive feedback, it means a lot to us! ???? Beautiful day to you, Elise, C-MonEtiquette
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cristina M.
Rating: 2 out of 5
It is with much amazement that I must state that half of the self-adhesive labels affixed to my babies' clothes came off at the first washing in the washing machine :( Frankly, I was surprised because my friends' experience had been different. I haven't tried the thermoadhesive ones yet, so mine is a partial review. I had bought the mixed pack offered for kindergarten.
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Response from Petit-Fernand
Dear Cristina, Thank you for your Feedback. One of our operators will contact you later today to learn more and be able to help you. Chiara Petit6Fernand
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Emily
Rating: 2 out of 5
Won't be ordering again! I ordered on 15th January and still no labels arrived!!! Nearly 3 weeks!!!!!
Response from Petit-Fernand
Hi Emily, We are really sorry to hear that. Unfortunately we do not have enough information to contact you. Please contact our costumer service so that we can help you and provide you a solution. Have a lovely day, Chiara Petit-Fernand
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Magali
Rating: 4 out of 5
The labels are great!
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Response from Petit-Fernand
Hello Magali, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Invité
Rating: 4 out of 5
Fast service and good quality. Small bug in the account connection, no access to the ...
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Response from Petit-Fernand
Hello Delphine, We're delighted to hear that your order has met your expectations. You can contact us regarding your customer account problem so that we can help you. ?? We wish you a pleasant day, Elise, C-MonEtiquette
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Myriam Bué
Rating: 1 out of 5
Order arrived too late and therefore useless!
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Response from Petit-Fernand
Hello Myriam, We are very sorry that your order arrived late. We hope you enjoy our products. Have a nice day, Camille C-MonEtiquette
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Amandine BOUDONNET
Rating: 2 out of 5
Application bug: 2 commands instead of one due to application malfunction. Last time, the drawing was cancelled and now I have two orders.
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Response from Petit-Fernand
Hello Amandine, Thank you for your feedback. We have contacted you to help with this duplicate order. Our Customer Service is available by phone and email for any problems you may encounter with your orders. Have a nice day, Camille C-MonEtiquette
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laetitia
Rating: 1 out of 5
Order arrived very late compared to what was said on the site. If I had known, I wouldn't have taken it because now it's useless. It's a shame
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Response from Petit-Fernand
Hello Laetitia, We are very sorry that your order has been affected by the recent transport delays. We hope, however, that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Jacqueline
Rating: 1 out of 5
I'm sorry to rate so low. I have systematically experienced delays in deliveries and production. Each time I order, it's a new adventure. It's a pity because the quality of the product is top notch.
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Response from Petit-Fernand
Hello, We are very sorry to hear that you have experienced delays. Further to our exchange, this is an occasional problem that will not be repeated on your next order. Have a nice day, Camille C-MonEtiquette
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Ingrid Laloy
Rating: 2 out of 5
The labels are pretty and practical but I had ordered them 2 weeks before my son's departure for snow class. I received them when he had already left. So I didn't use them. Too bad
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Response from Petit-Fernand
Hi ingrid, Thank you for your message. We are delighted that you like our products. However, we're sorry to hear that your order arrived late. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello Federica, Thank you for your message. Following our telephone conversation, I can confirm the return of your order. You can return it to us as soon as you receive it :) Have a nice day, Camille C-MonEtiquette
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Emanuela
Rating: 4 out of 5
On-time delivery!
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Response from Petit-Fernand
Good morning Emanuela, Thank you for sharing your opinion, We are happy that you are satisfied with the shipment. Your opinion is important. Have a good day, ? Chiara Petit-Fernand
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Gilda Morales
Rating: 1 out of 5
I ordered a set of 30 clothing labels and followed the ironing procedure with the paper. To my great surprise, the label came off half of the garment at 60° in the washing machine, and completely in the dryer. I'm thinking of ordering no more and looking elsewhere.
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Response from Petit-Fernand
Hello Gilda, We're very sorry to hear that your labels are coming unstuck. We've contacted you to discuss the problem and provide you with a suitable solution. Once applied, our labels should not come off your fabrics in this way. Have a nice day, Camille C-MonEtiquette
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LAPLAGNE
Rating: 4 out of 5
Quality labels
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Nico P
Rating: 2 out of 5
Delivery in a few days with no problem, but I found half the labels stuck in my son's clothes (about thirty) either in the washing machine or in the dryer. I should point out that all the labels were stuck on the washing label of the clothes. Apart from the fact that they don't stick so well, the biggest problem is the possibility of clogging his washing machine filters. I wouldn't recommend these labels
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry to read that your labels are coming off. In fact, once applied, they should not come off like that. Please contact our customer service department with your order number so that they can help you. Have a nice day, Camille C-MonEtiquette
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ANJA
Rating: 4 out of 5
I have ordered the labels again for my boys because they are easy to wash and the design is simply beautiful
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Response from Petit-Fernand
Hello Anja, Thank you very much for your order and your kind review. It's just perfect that you like our products. ?? Have a nice day, Elise, EsIstMeins
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Roxane Levenesse
Rating: 1 out of 5
Late dispatch of labels (ordered 11 days before my son's departure for snow class) labels received in letterbox when my son had already left. Not only did I waste money, but I had to find a fallback solution (thanks Amazon).
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Response from Petit-Fernand
Hello Roxane, Thank you for writing to us. We are very sorry that your labels arrived after your son had left. We hope, however, that the product you received meets your expectations. Have a nice day, Camille C-MonEtiquette
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STIEVENART AURELIA
Rating: 4 out of 5
Fast delivery, order conformed to my request. Practical and easy to use. Thank you
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Response from Petit-Fernand
Hello Aurélia, Thank you for choosing us for your order and for leaving us a review. ?? Have a nice day, Elise, C-MonEtiquette
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Virginie Erny-Simon
Rating: 4 out of 5
Happy with the results and the different label formats
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Response from Petit-Fernand
Hello Virginie, Thank you very much for your positive feedback! ?? We wish you a lovely day, Elise, C-MonEtiquette
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biendormir
Rating: 2 out of 5
The labels are superb and still of the highest quality! But delivery problem order made on the 11th received on the 22nd! Bcp too long .
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Response from Petit-Fernand
Hello, We're delighted that you like our labels. However, we're sorry that they only arrived on the 22/01. This is not our usual delivery time. Have a nice day, Camille C-MonEtiquette
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Edwina Kruk
Rating: 4 out of 5
The items ordered are beautiful, well finished and of high quality! I recommend them. If I had to say one small "negative" point, it would be that the delivery time is a bit long.
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Response from Petit-Fernand
Hello, Thank you very much for your positive feedback, it means a lot to us! We're sorry that delivery took longer than expected ???? Have a nice day, Elise, C-MonEtiquette
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