The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Unfortunately I received the wrong order. I wanted to order labels to stick directly on objects and clothes. Unfortunately I got labels that require ironing. Not possible to use. So unfortunately I have to throw them away.
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Response from Petit-Fernand
Hello Melissa, Thank you for your message. However, it looks like the labels you ordered match the ones you received. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Vanessa Jacobs
Rating: 1 out of 5
I ordered 40 thermo adhesive labels more than a week ago and to this day nothing? All the nursery does is ask me! Frankly, it's too much, I had to go to a supermarket in a hurry to buy some, money that's still lost???? If I had known, I would never have placed an order with you.
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Response from Petit-Fernand
Hello Vanessa, We had a production delay that affected the shipment of your order. We have sent you an email to inform you. Your order was dispatched on 15/01 and should arrive shortly. We apologize for the inconvenience. Have a nice day, Camille C-MonEtiquette
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" Julie " Faux
Rating: 1 out of 5
Hello, Order placed on December 29, I am told that the package has been delivered, I have received nothing. It's already 16/01/24 and I'm very unhappy.
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Response from Petit-Fernand
Hello Julie, Thank you for contacting us. Our teams have just proposed a solution by email. We are very sorry about this delivery anomaly by La Poste. Have a nice day, Camille C-MonEtiquette
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Customer
Rating: 1 out of 5
The stickers don't stay on the clothing. I followed the instructions, very simple to follow as there isn't much to it, just leaving them stuck to item 24 hours before wearing and washing. Many clothing items came back with no stickers and the few that did, I'd wash and find stickers all in my washing machine. Waste of money, not happy. The product itself looks nice, I like that you can design it how you want it to look. But it's pointless as it doesn't stay on.
Response from Petit-Fernand
Hello, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
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Vinciane Pirard
Rating: 1 out of 5
I still haven't received my order.
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Response from Petit-Fernand
Hello, Thank you for your message. We have just contacted you by email to propose a solution. Have a nice day, Camille C-MonEtiquette
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Invité
Rating: 4 out of 5
The kit is very nice. My son likes it a lot?
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Response from Petit-Fernand
Hello, Thank you very much for your review, which makes us very happy! We're delighted to see that you like our products. ?? Have a nice day, Elise, C-MonEtiquette
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Blanca Morales
Rating: 2 out of 5
The labels come off even before the first wash :(
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Response from Petit-Fernand
Hello Blanca, Thank you for your feedback. It's not normal for your labels to come off. We've just contacted you to find a solution. Have a nice day, Camille C-MonEtiquette
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Manale
Rating: 1 out of 5
Product not received despite several e-mails sent no reply
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Response from Petit-Fernand
Hello, Thank you for your message. Unfortunately we did not receive your messages, we are very sorry. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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Caro Line
Rating: 2 out of 5
Despite scrupulous adherence to the rules, the self-adhesive labels don't hold up very well. Considering the price, I'm disappointed... ! What's more, I was surprised to find that they were sent by green post (without tracking). Maybe that's why I read so many comments about bad delivery. I wouldn't recommend this site, whose quality is frankly average. And I wouldn't buy from it again either.
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Response from Petit-Fernand
Hello, Thank you for writing to us. Our labels are indeed sent free of charge and without tracking. However, they should not come off when washed. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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Sophie Maréchal-Françon
Rating: 1 out of 5
The labels are cute, but I needed to label WASHING CLOTHES in a nursing home. Unfortunately, the product delivered was not suitable for this purpose.
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Response from Petit-Fernand
Hello Sophie, Thank you for your message. You have chosen self-adhesive clothing labels. These stick to the label already on the garment and can be washed and dried at up to 60°C. Have a nice day, Camille C-MonEtiquette
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Anna N.
Rating: 1 out of 5
Never received order
Response from Petit-Fernand
Hi Anna, Thank you for your message, we are really sorry to hear that. Please contact our costumer service at [email protected] so that we can help you. Have a lovely day, Chiara Petit-Fernand
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martina matray
Rating: 4 out of 5
I ordered some labels for my children's clothes, the delivery was a little delayed because it was just between the end of the year festivities. I liked the little additional papers so I could iron them on. The colors look better on the site, but I'm still satisfied.
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Response from Petit-Fernand
Hello, We are delighted to read your positive review. It's true that during the holiday season, delivery may take a little longer than expected. ?? Have a nice day, Elise, C-MonEtiquette
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Céline Guihot
Rating: 4 out of 5
Fast delivery
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Response from Petit-Fernand
Hello, Thank you very much for your opinion which makes us very happy! ?? Have a nice day, Elise, C-MonEtiquette
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Olga
Rating: 1 out of 5
I made an order and waiting for 2 weeks to get it. Moneys are gone, but nothing arrived. Waiting for any order confirmation still.
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Response from Petit-Fernand
Hello Olga, We are really sorry to hear that. Don't hesitate to contact our customer service for any help. Kind regards, Camille Petit-Fernand
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Sarah Ridane
Rating: 1 out of 5
2nd time I ordered but the delivery time was 10 working days . Some models chosen black background red writing were well readable on the site Printed rendering is not readable. I don't like it at all
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Response from Petit-Fernand
Hello Sarah, Thank you for your message. We're sorry to hear that the personalization you chose did not meet your expectations. We hope, however, that the rest of your order is to your liking. Have a nice day, Camille C-MonEtiquette
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Karima Makhadou
Rating: 1 out of 5
Superb label! Top customer service!
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Response from Petit-Fernand
Hello Karima, Thank you for contacting us. We've just sent you an email to help you with this postal delivery anomaly. Have a nice day, Camille C-MonEtiquette
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Olivia Polrot
Rating: 1 out of 5
I have not received my parcel ...
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Response from Petit-Fernand
Hello Olivia, We're sorry your order hasn't arrived yet. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Justine Boullé
Rating: 1 out of 5
Hello, I still haven't received my order n°1003822415
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Response from Petit-Fernand
Hello Justine, Thank you for contacting us. Following a return of your order by La Poste, it was shipped again on 10/11 as confirmed in our email exchanges. Have a nice day, Camille C-MonEtiquette
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Signora B.
Rating: 1 out of 5
The cup took almost 1 month to arrive. Very bad
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Response from Petit-Fernand
Good morning Barbara, Thank you for your message. We are sorry that your order arrived late and at the same time read your words. Customer service has been monitoring the arrival of your order with you by lending you assistance. We always remain available for any clarification, and we hope you are satisfied with the product you received. Good day, Chiara Petit-Fernand
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Juan Pablo Orrego Tellez
Rating: 1 out of 5
I have not received my order for more than 18 days I have written 2 emails requesting information and I only receive the automatic response which in my case is null and void The service is terrible perverse
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Response from Petit-Fernand
Hi Juan Pablo, Thank you for writing to us. We are sorry that you did not hear back from us, however, since you did not reply to our automated email we did not receive your message. We have just contacted you to help you. Good morning, Camille Petit-Fernand
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Tricoli A.
Rating: 4 out of 5
great labels nice and functional
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Response from Petit-Fernand
Good morning Antonia, We are glad to hear that you are satisfied with your order and appreciate the quality! Your opinion is important to us, thank you for sharing it. Have a great day ?? Chiara Petit-Fernand
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Hanafi LAOUAR
Rating: 4 out of 5
A lot of waiting between preparation and dispatch, but the product conforms and we are satisfied.
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marie josèphe tronchet
Rating: 4 out of 5
Easy-to-access website for ordering. Well-made labels, no problem sticking them on a garment except on delicate fabrics.
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Solenne
Rating: 4 out of 5
I ordered the crib pack. It looks great and is easy to use. I haven't yet seen how the labels hold up over time, as they're washed. I would have liked to have more clothes labels in the crèche pack.
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Nadine M.
Rating: 2 out of 5
The labels are unfortunately coming off our son's soft toy, even though it is on the label. It is now the 3rd time
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Response from Petit-Fernand
Good morning, we are very sorry to hear this. One of our team will send you an email later today. Have a nice day, Chiara EsIstMeins
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Nathalie Pichon
Rating: 4 out of 5
Fast shipping. Easy to obtain spare parts. Good quality water bottle: isothermal and screen-printed.
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Invité
Rating: 4 out of 5
Order as described and received very quickly
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Francesca Cristina Ureña
Rating: 1 out of 5
The package arrived very late. I was unable to deliver it as a holiday gift. It was two separate orders and only one booklet was sent, so I had to cut some simple labels to make both gifts. Bad management. I should have received two separate packages.
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Response from Petit-Fernand
Good morning Francesca, Thank you for writing to us. We are sorry to hear that the Post Office has delivered your order late. As for our labels, we send them separately only for the Packs, sorry. Good day, Camille Petit-Fernand
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Veronica Bello
Rating: 1 out of 5
It was terrible. My order has not arrived. I have several days claiming and nobody tells me anything.
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Response from Petit-Fernand
Good morning Veronica, Thank you for your message. After our email conversation, I confirm the refund of your order. Hello, Camille Petit-Fernand
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Cristina A.
Rating: 4 out of 5
I always like the company, correct in timing and quality of products. Only note this time are on the new water bottles with plastic straw. They are functional and hassle free, only that the graphic printed on it, loses quality. It looks double printed, there is no depth to the design. I think it is due to the lining material of the water bottle itself.
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Response from Petit-Fernand
Good morning Cristina, Thank you for sharing your opinion, it is important for us to know that you are satisfied with the timing and quality. Thank you for your advice, for any clarification do not hesitate to contact our customer service. Good day, Chiara Petit-Fernand
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Lc
Rating: 1 out of 5
The stickers arrived very late and when I put mail to inform me about the status of the order they did not give me any solution, nor did they respond in a timely manner.
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Response from Petit-Fernand
Good morning Lucia, Thank you for your message. We are sorry for this delay in delivery. However, we hope that as far as our products are concerned, everything is to your liking. Hello, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Absolutely disgusting service! Order made more than a 5 weeks ago, haven't received it.... complained and was promised the order to be resent and have received no updates, no tracking or order numbers. Nothing at all! Stay away
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that. Unfortunately we cannot find any exchange between you and our customer service. One of our operators will contact you later today to get more information about this and help you. Have a nice day Chiara EsIstMeins
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ariana
Rating: 4 out of 5
Perfect and fast delivery but I didn't receive the greaseproof paper with my notebook ....
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Invité
Rating: 4 out of 5
Good experience but average website
Response from Petit-Fernand
Hi, thank you very much for your feedback that is very important for us. Have a lovely day ?? Chiara Petit-Fernad
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Steffy Centonze Da Silva
Rating: 1 out of 5
Never received my order!
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Response from Petit-Fernand
Hello, Thank you for contacting us. Your order has been returned to us by La Poste. We have just contacted you to confirm your delivery address. Have a nice day, Camille C-MonEtiquette
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aphinant D.
Rating: 2 out of 5
I chose the expensive Express 48h shipping! Unfortunately, the nice customer service only contacted me after 3 days that the product is no longer available in the color! You don't get a refund or anything - what's the point of choosing? I needed it for my birthday and wrote to customer services. Unfortunately no response to me as a customer! Had to take an alternative. I find it sad and will no longer order here and will continue to do so. A real shame!
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Response from Petit-Fernand
Good morning, We are very sorry to hear this. We informed you about the lack of the chosen color as soon as we knew it was ready. Our customer service team has returned the water bottle to you in the replacement color you selected. We apologize if this has caused you any inconvenience and wish you a good day, Chiara EsIstMeins
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Cliente
Rating: 4 out of 5
Following a defect on some labels, the after-sales service was reactive and competent.
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Celine
Rating: 4 out of 5
I love these customizable labels, they're perfect and really stand up to washing and drying.
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Carina
Rating: 4 out of 5
Great stickers. Good designs. Delivery ime isn't great but maybe because it's Christmas time
Response from Petit-Fernand
Hello Carina, Your opinion is important to us, thank you for sharing it. We are glad you liked the stickers and the designs. Thank you for your trust. Have a nice day ?? Chiara Petit-Fernand
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MARCELLA B.
Rating: 2 out of 5
I have bought Petit Fernand labels more than once and have always been happy with them. Unfortunately, the last purchase I made was not successful because the merchandise was never delivered. Customer service was immediately diligent in supporting me and I am waiting to receive my refund. I trust I will receive it given the seriousness shown by the company.
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Response from Petit-Fernand
Dear Marcella, Thank you for sharing your opinion, we are sorry for this anomaly. The refund for your order has been made and you will receive it soon. Thank you for your trust. Good day, Chiara Petit-Fernand
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