The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning Antonia, We are very sorry that you did not receive your order. One of our operators will contact you later today so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
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Ikisse
Rating: 1 out of 5
Bonjour je n'est jamais reçu ma commande depuis septembre 2023 merci bien
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are sorry that your order has not yet arrived. Please contact our customer service by phone or at [email protected] so that we can get back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
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R K.
Rating: 2 out of 5
They look great and are easy to put on, but they are easy to clean at 30 degrees in the washing machine so you need a new one every time.
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Response from Petit-Fernand
Hello, we are sorry to hear that your labels are peeling off. You can contact us by mail (and share a picture of the problem) so we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Magnani N.
Rating: 1 out of 5
The product did not arrive to me and after soliciting A response you did not even reply. Goods not received and nenvhe refunded
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Response from Petit-Fernand
Good morning Natalia, We are very sorry for this anomaly. One of our operators will contact you in the day so that we can find a solution together, Good day, Chiara Petit-Fernand
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Ana María
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hi Ana Maria, Thank you for letting us know. We have just sent you an email to help you with this delay of delivery by the post office. Good day, Camille Petit-Fernand
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Anja K.
Rating: 1 out of 5
Customer service was helpful at the beginning, sent new product. It never arrived! When asked, it was assumed that the goods had arrived, although it was stated that the adhesives would come off after one wash. But the bombs stick in the washing machine. For me, this is definitely not a recommendation!
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Response from Petit-Fernand
Hello Anja, we are sorry that our products did not meet your expectations. However, we have reshipped the labels to you at our expense and even refunded the full amount of your order. Unfortunately, that is all we can do. We also have no influence on Deutsche Post if the shipment does not arrive or is lost. Nevertheless, we are doing our best to improve our delivery service. We wish you a Merry Christmas. Elise, EsIstMeins
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ELISA
Rating: 1 out of 5
I DID NOT RECEIVE THE ORDER
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Response from Petit-Fernand
Hi Elisa, Thank you for writing to us. You can send us an email with your order number to [email protected] so we can help you as soon as possible. Good day, Camille Petit-Fernand
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Gi
Rating: 1 out of 5
I never got it. Customer service didn't get back to me
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Response from Petit-Fernand
Good morning, We are very sorry that you did not receive your order, Unfortunately we do not have enough information to trace your order. I kindly ask you to contact us as soon as possible by email at [email protected] or by phone at +33 5 86 80 00 96 We look forward to hearing from you so that we can help you and find a solution. Good day, Chiara Petit-Fernand
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Chloé Leduc
Rating: 2 out of 5
First wash at 40 degrees and the label comes off...
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Response from Petit-Fernand
Hello Chloé, Thank you for your feedback. We have just contacted you by email in order to help you as best we can. We're sorry, your labels shouldn't come off like this. Have a nice day, Camille C-MonEtiquette
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J.Goldbach
Rating: 1 out of 5
It is not clear which article
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Response from Petit-Fernand
Hello Julia, Unfortunately, we do not fully understand your opinion. We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
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Lise
Rating: 4 out of 5
A little disappointed !!! This personalized snack box was to be a Christmas gift for a 4 year old, the box is small, does not look very solid But it seems suitable for a child, to see in time !!! I asked for a personalized note inside, so I paid a little more on purpose, but when I opened it, no note! It's not the first time either !!!!
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Blery Dominique
Rating: 4 out of 5
Order conformed to my expectations. Fast delivery. Labels presented in a small booklet with instructions for use and a little extra: stickers for Christmas. Thank you very much.
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Léa
Rating: 4 out of 5
Fast delivery! The labels are very pretty! Clear explanations for thermo-adhesives! A little expensive though. But otherwise nothing to say about the brand :)
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CHOMENTOWSKI MARTINE
Rating: 4 out of 5
The labels are pretty and well printed, but a little smaller than I expected.
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Bernard
Rating: 4 out of 5
Great material . (a little long for delivery) but I am very satisfied.
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Jennifer J.
Rating: 4 out of 5
Good quality, sticks well and shipping was very fast.
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Response from Petit-Fernand
Hello Jennifer, Thank you for shopping with us and for your review, which we are very pleased about! ?? Have a nice day, Elise, EsIstMeins
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amanda
Rating: 2 out of 5
I've yet to receive my order .
Response from Petit-Fernand
Hi Amanda, Thank you for your message. I am really sorry for that! We have contacted you to help and find you a solution. Have a lovely day Chiara Petit-Fernand
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PIERRETTE AKAHO
Rating: 1 out of 5
I never received the labels, yet they tell me it's delivered.
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Response from Petit-Fernand
Hello Pierrette, Following our exchange, I confirm that your order will be shipped again. Wishing you a good reception. Have a nice day, Camille C-MonEtiquette
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Luisa Dominguez Barreno
Rating: 1 out of 5
It has not arrived yet and I have no news and I sent an email and no one has answered me.
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Response from Petit-Fernand
Good morning Luisa, Thank you for writing to us. We have just contacted you to help you. Good morning, Camille Petit-Fernand
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Stéphanie Poley
Rating: 4 out of 5
Delivery on time and product conforms to website. Super easy to use.
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mamouchka
Rating: 4 out of 5
Very nice little labels, made in France! If I had to offer a word of advice, I'd say use brighter colors from time to time, for greater variety.
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Kunde
Rating: 1 out of 5
Unfortunately, I don't like the products. They don't look high quality. In my opinion, the price/performance ratio is not right.
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Response from Petit-Fernand
Hello Melissa, We are sorry to read that our products did not meet your expectations. We have contacted you to have more details about it. We look forward to your feedback. Have a nice day, ?????? Elise, ItIsMine
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Estela Fernández Ronco
Rating: 4 out of 5
Satisfied in every way. Thank you.
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Response from Petit-Fernand
Hello Estela, Thank you very much for sharing your opinion ? Hello, Camille Petit-Fernand
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sylvie MASSON
Rating: 4 out of 5
I ordered self-adhesive labels for clothes. Please note that they can only be affixed to the washing conditions label. If you want to stick them on the garment itself, you'll have to choose iron-on labels.
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Syl
Rating: 4 out of 5
Ordered 2 mugs and 1 gourd. Very satisfied with the result. Customer service is attentive and responsive when needed. I really appreciate it!
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Ana Lucas
Rating: 4 out of 5
The labels look of good quality, the only thing I missed was a little more communication about the shipment, it arrived two weeks later and without warning or sending any mail or anything about how the order was going.
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Marie-Aude Hody
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Marie-Aude, Thank you for notifying us. We are very sorry about this delivery anomaly by the postal services. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Silke
Rating: 1 out of 5
The letter still hasn't arrived.
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Response from Petit-Fernand
Hello Silke, Thank you for your message. We have just contacted you by email to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Mélody Stas
Rating: 2 out of 5
The quality of the labels has really diminished since 2020 and 2021...I ordered some for my 2 children and they are still in good condition despite the many dishwashers! I've just ordered some for the last one and after 5 washes I'm already starting to see weaknesses... :-(
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Response from Petit-Fernand
Hello Mélody, Thank you for your message. The quality of our products is our priority. That's why we've just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Alexia Olivesi
Rating: 1 out of 5
I placed an order for labels with 950 for delivery in 24 hours. The order was shipped on Friday, but it's Tuesday evening and I still haven't received anything. I would like a refund.
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Response from Petit-Fernand
Hello Alexia, Thank you for informing us of this delay in delivery by Chonopost. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
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Mélanie Mazier
Rating: 4 out of 5
Lunch box quality not satisfactory. I love labels, and have ordered several other products, but today, for the first time, I was disappointed. The lunch box is not printed (like the mugs for example) but a simple sticker is applied to the lid (with bubbles as well). I wouldn't dare put it in the dishwasher.
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Sabine
Rating: 4 out of 5
Items sticker, quality as expected. Only minus for long delivery time.
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Response from Petit-Fernand
Hello Sabine, thank you very much for your purchase and your review. We are very pleased that you like our stickers. However, we are doing everything we can to improve the quality of our delivery service. Have a nice day, ?????? Elise, EsIstMeins
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Tiphaine MINET
Rating: 4 out of 5
The site is very good, however, the delivery time of 48 hours on this site is not a reality, because I thought I would use my labels ordered in time but not delivered 4 days later, so too late to review.
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Silvia
Rating: 1 out of 5
Since the first order did not arrive, and they say again that they are sending it to me and I am still waiting for almost a month with the labels, and I am still waiting to receive them.
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Response from Petit-Fernand
Good morning Silvia, The order that we remanufactured for you was shipped on 01/12 and is on its way, it will arrive soon. We sincerely regret this situation. Good morning, Camille Petit-Fernand
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Inês
Rating: 1 out of 5
I have received nothing after 9 working days!
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Response from Petit-Fernand
Hello Ines, we have just contacted you by phone and by email in order to find a solution together regarding the delivery of your order. We hope to help you as soon as possible. Good day to you, Sandra C-MonEtiquette
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Béatrice Leroy
Rating: 1 out of 5
I still haven't received anything from you
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Response from Petit-Fernand
Hello Beatrice, Sorry to read your message. Unfortunately this is a delivery anomaly by the postal service. We have just left a voice message to help you as soon as possible. Good day, Sandra C-MonEtiquette
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Mme Catherine NAUDET
Rating: 4 out of 5
Order not yet received!
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Sabrina Pereira
Rating: 1 out of 5
This is the second time I've ordered and this time despite the fact that the postal tracking indicates that I've received my order. I did not receive it. I hope the problem will be solved. Thank you
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Response from Petit-Fernand
Hello Sabrina, Thank you for your message. Following your exchanges with our service yesterday, I can confirm that your order will be returned to you as soon as possible. We are sincerely sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
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Ms Amélie B
Rating: 1 out of 5
I ordered the labels several times and was happy with them but the gourd was no longer functional after a month, I contacted the service but no return I am very disappointed.
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Response from Petit-Fernand
Hello Amélie, Thank you for your message. We've just contacted you in order to understand the problem you're experiencing and provide you with an appropriate response. Have a nice day, Camille C-MonEtiquette
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Alessandra B.
Rating: 4 out of 5
The object labels are very cute and durable
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Response from Petit-Fernand
Good morning Alessandra, We are glad to read your comment, we are glad you are satisfied with our object labels. See you soon? Chiara Petit-Fernand
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