English 
A
Rating: 4 out of 5
I've been ordering for several years, very good product, but a little downside .... The labels don't wash as well as they used to
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 52 946 published reviews
Summary of reviews
The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
The name tags don't hold at all although I did it exactly according to the instructions. They were gone after the first wash?
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Response from Petit-Fernand
Hello Angelique, We are very sorry that the labels are peeling off. ?? we have sent you an e-mail so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
K
Rating: 1 out of 5
Order never arrived and tried contracting the company with no response
Response from Petit-Fernand
Hi Kimberly, Thank you for your feedback, We are really sorry to hear that. One of our staff will contact you within the day to find a solution as soon as possible. Have a lovely day, Chiara Petit-Fernand
M
Rating: 1 out of 5
The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.
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Response from Petit-Fernand
Dear Martina, Thank you for your feedback, We are very sorry that you encountered problems with the labels. One of our operators contacted you and we have resubmitted your order. I wish you a good day ? Chiara Petit-Fernand
A
Rating: 1 out of 5
My order never arrived. I sent the incident through the web and they never responded.
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Response from Petit-Fernand
Good morning Alejandra, Thank you for notifying us of this issue. We have just sent you an email to help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
M
Rating: 2 out of 5
The product is beautiful but from the first day the stopper broke. My son dropped the bottle (he's young) and the cap broke off.
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Response from Petit-Fernand
Hello Mathilde, Thank you for your message. We are very sorry about this problem. We have just contacted you to confirm that we will be sending you a replacement stopper so that your son can continue to use his water bottle. Have a nice day, Camille C-MonEtiquette
E
Rating: 1 out of 5
Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.
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Response from Petit-Fernand
Good morning Estefania, Thank you for your message. We are sorry to hear that you are having problems with our labels. We have just sent you an email to help you as soon as possible with this unusual situation. Good day, Camille Petit-Fernand
B
Rating: 1 out of 5
Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!
Response from Petit-Fernand
Good morning Betul, Thank you for your message. We are sorry that you did not receive your order. We do not understand why. We hope that you will receive it as soon as possible. It may just be late, unfortunately these things happen. Anyway, without waiting for the result we have refunded you the entire amount of your order. We remain at your disposal for further clarification and apologise for any inconvenience this delay may have caused, Chiara Petit-Fernand
M
Rating: 1 out of 5
I received some stilettos that were not mine.
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Response from Petit-Fernand
Good morning Maria, We apologize for this mistake of ours. Your labels have already been sent to your address and you will receive them soon. Good morning, Camille Petit-Fernand
L
Rating: 4 out of 5
The product is very good, but the shipping time is long.
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Response from Petit-Fernand
Hello Laura, Thank you for shopping with us and for your review. We are pleased that you like our products and we are also striving to improve our delivery service. ?? Have a nice day, ???? Elise, ItIsMine
H
Rating: 1 out of 5
Poor image
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Response from Petit-Fernand
Hello, We are sorry to hear that you are not satisfied with our products. We have just contacted you by e-mail to understand the quality problem you are experiencing so that we can provide you with a suitable solution as soon as possible. Have a nice day, Camille C-MonEtiquette
N
Rating: 4 out of 5
Delivery very good. Label very good.
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R
Rating: 4 out of 5
We have no complaints about the quality of the labels, but it's a shame that they were sent in an envelope with no protection against moisture. A day in the rain in our mailbox and some pages warped... A small plastic pocket to protect everything in the envelope would have been useful.
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A
Rating: 2 out of 5
3 weeks delivery time and non-existent customer service
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Response from Petit-Fernand
Hello Allison, Our customer service department has not received your message. If it had, we would have been happy to respond to your request. We have contacted you several times in order to help you, but unfortunately we are unable to reach you. Here is our telephone number: 05 19 88 01 72 Have a nice day, Camille C-MonEtiquette
N
Rating: 4 out of 5
Satisfied with the service
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A
Rating: 2 out of 5
Machine washed at 30° and 3/4 of the labels stuck to my washing machine. The quality of the products leaves much to be desired. Lots of useless packaging. Too bad
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Response from Petit-Fernand
Hello Aline, Thank you for your message. Your labels should not come off like this after washing. Following our exchange, I will confirm the return of replacement labels. Have a nice day, Camille C-MonEtiquette
I
Rating: 4 out of 5
Happy with my purchase but one item was missing
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L
Rating: 1 out of 5
I paid 10 euros for an express delivery that never arrived, I have been reimbursed after two weeks and they keep sending me surveys, clearly my rating is -0.
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Response from Petit-Fernand
Good morning Leydi, We have indeed refunded your order two weeks ago and SEUR has returned it to us shortly after the refund. We are sorry you were not able to enjoy our products. Satisfaction surveys are generated automatically and of course you cannot share your experience with our products since you have not been able to use them, we fully understand. Hopefully you will try again some other time. Have a nice day, Camille Petit-Fernand
O
Rating: 4 out of 5
Thank you very much
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E
Rating: 4 out of 5
It's easy to choose from among all the beautiful proposals.
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S
Rating: 4 out of 5
Ordered labels for clothes and objects. They're great. Haven't washed the clothes yet, but the labels seem to be holding up well. The labels on the baby bottle are holding up well.
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L
Rating: 1 out of 5
The labels are small, not like the photos on the site.
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Response from Petit-Fernand
Hello Véronique, We're sorry to hear that, despite the dimensions shown on our site, our labels don't meet your expectations. We hope, however, that the quality is to your satisfaction. Have a nice day, Camille C-MonEtiquette
J
Rating: 4 out of 5
Overall positive experience, shipping was fast and the parcel well protected. However, no telephone response when I try to call customer service, promotional offers that regularly arrive just after I've placed an order, games to get discounts that don't work or don't work any more. It's a shame about that.
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M
Rating: 1 out of 5
This is the third time I have bought your products and I have never received them quickly, but this time they have taken 17 days to arrive. I consider this an excessively long time.
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Response from Petit-Fernand
Good morning Fernando, We are sorry that your order has taken so long to arrive with Correos. We hope that as far as our products are concerned, everything is to your liking. Good morning, Camille Petit-Fernand
I
Rating: 4 out of 5
Very pretty and good quality. I take off one star because the flower motifs are cut and do not appear entirely on the label, which is a shame.
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A
Rating: 1 out of 5
barely 2 months after receiving the gourd, the stopper no longer holds, no longer closes or opens normally. I contacted customer service and they refused to replace the faulty product. Strangely enough, they sell the spare part separately, which suggests that they are aware of the design defect.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your cap has broken in this way. Our products are covered by a warranty beyond which we are unfortunately unable to replace them. Please email us directly at [email protected] with your order number so that we can discuss the matter. Have a nice day, Camille C-MonEtiquette
I
Rating: 1 out of 5
I have no last order, I am waiting for more than a month. And finally it has not been delivered.
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Response from Petit-Fernand
Hello Svetlana, I confirm you after our call that we resend your order. We sincerely regret this delivery anomaly on the part of Correos. Thank you for your confidence. Hello, Camille Petit-Fernand
K
Rating: 1 out of 5
Disappointed. I bought too quickly. I didn't realize that the labels would stick to the labels on the clothes. My children have sensitive skin. I cut all the labels off their clothes. I wanted iron-on labels on the fabric.
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Response from Petit-Fernand
Hello Karine, We're sorry to hear that you ordered the wrong labels. Our self-adhesive labels are applied directly to the garment label, unlike our iron-on labels. Have a nice day, Camille C-MonEtiquette
C
Rating: 4 out of 5
Very good products, easy to use and do not come off or wash off. Prefer glue-on labels to iron-on labels. ????
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S
Rating: 1 out of 5
Order never received! No return to my emails payment validated!
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Response from Petit-Fernand
Hello Sarah, We've just contacted you by e-mail to help you as soon as possible. Unfortunately, your previous e-mails did not reach us. We're very sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
M
Rating: 4 out of 5
Super quality labels, arranged in a handy little leaflet. The only downside was the 9.5 extra charge for a 24-hour delivery, which arrived 5 days later.
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S
Rating: 1 out of 5
No labels, still waiting nearly 3 weeks on. No tracking and no express delivery. My daughter had to start school with all her items unlabelled. Fed up and want a refund!!!
Response from Petit-Fernand
Hi Sophie, We are really sorry to hear that. Please contact us by phone at the +44 330 808 8632 or by email at [email protected] so that we can find you a solution as soon as possible. We do not have enough information here to contact you directly. Kind regards ?? Chiara PEtit'Fernand
M
Rating: 4 out of 5
To personalize clothing...
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C
Rating: 4 out of 5
To 30.11: I was contacted by customer service who returned a bottle and the two caps very quickly. THANK YOU SO MUCH, but I stand by my opinion that the caps are very difficult to close. This was not the case with my first purchase a few years ago. 31.10 I bought 2 personalized bottles. The 2 have trouble closing at the cap and on 1 of the 2 the personalization is not done correctly and does not hold in some places and this from the 1st day. I had already bought one a few years ago and was happy with it at the time. Now I'm disappointed
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Response from Petit-Fernand
Hello Christelle, We're sorry to hear that your gourd has a defect and that your stoppers are difficult to close. We will contact you in the morning to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
A
Rating: 4 out of 5
The box is perfect and practical The labels are very pretty but it's a shame you can't order the label alone as I had the experience that it was damaged and I had to buy the whole box again.
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E
Rating: 2 out of 5
Hello Not very happy with delivery times. I paid more than 9 for a delivery in 24h00 before 18h00 tonight. I placed my order on 08.11 and in the package tracking it tells me the 10th or 11th. In any case the 24h00 will be exceeded...
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Response from Petit-Fernand
Hello Emamanuel, We are very sorry that Chronopost did not respect the delivery time indicated. Please email us at [email protected] so that we can help you. Have a nice day, Camille C-MonEtiquette
C
Rating: 1 out of 5
The shipping was a real disaster, it took me about 1 month to receive it, I do not recommend it.
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Response from Petit-Fernand
Good morning Cintia, We are sorry to hear that Correos delivered your order so late. We hope you are still satisfied with our products. Have a nice day, Camille Petit-Fernand
E
Rating: 4 out of 5
They are certainly the best looking and best quality labels but the order always takes longer than they say it does
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Response from Petit-Fernand
Hello Elisa, We are delighted to hear that you like our products :) Good morning, Camille Petit-Fernand
M
Rating: 4 out of 5
Delivery reimbursed following a problem with delivery too late despite payment of express charges and damaged box (even if product intact).
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J
Rating: 4 out of 5
The items are good. However, the clasp on the flask is very hard for a child to close!
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