Customer reviews of Petit-Fernand

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Melissa Linck

Rating: 4 out of 5

Published on 05/11/2023 à 20h49

Fast delivery

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Marie

Rating: 1 out of 5

Published on 05/11/2023 à 12h45

i placed an order on august 19. i contacted customer service again. i received no explanation or apology. ten days ago i received an e-mail informing me that the order had been dispatched. but to this day i still haven't received it. this is unacceptable. After posting this negative comment, I finally got a response from customer service. It's not just a postal problem, since it took two months from the time my order was validated to the time it was dispatched. As a reminder, it was two boxes of snacks and a book of labels that I was supposed to receive before the start of the school year on September 4!

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Response from Petit-Fernand Published on 06/11/2023

Hello Marie, I'm sorry to read your message, but unfortunately it's a postal service delivery anomaly. We have tried to contact you by phone in order to help you as soon as possible. Good day, Sandra C-MonEtiquette

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Sarah R.

Rating: 4 out of 5

Published on 05/11/2023 à 09h57

The labels are nice, but the crèche pack with the non-iron-on labels isn't great. The labels come off after only two washes.

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Nuria

Rating: 4 out of 5

Published on 03/11/2023 à 17h39

I have ordered a few times already stickers for my nephews and nieces for school and daycare and the moms are super happy .... give much play and very good.

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Response from Petit-Fernand Published on 07/11/2023

Hello Nuria, It's a pleasure to read your message? Thank you for your confidence ! Good morning, Camille Petit-Fernand

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karina

Rating: 1 out of 5

Published on 31/10/2023 à 06h56

Petit Fernand overpromises on order processing time. The website states labels are manufactured within 48 hours, shipping takes 3-10 working days. Sadly it's not the case. After contacting customer service I was sent a generic email which was a copy and paste from the website and not an answer to my enquiry. Contacted them again to be told they are experiencing delays. Why is this not mentioned on the website, during placing order or when I contacted customer service the first time. Miss leading customers, poor customer service, missing labels.

Response from Petit-Fernand Published on 31/10/2023

Hello Karina, thank you for your comment. The entire Petit-Fernand team apologises for any inconvenience this delay may have caused. Unfortunately we cannot identify your order number from this comment. Please call us on +44 330 808 8632 so that we can find a solution together. Have a nice day ?? Chiara Petit-Fernad

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EMI C

Rating: 1 out of 5

Published on 30/10/2023 à 23h20

I never received my order !!!!

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Response from Petit-Fernand Published on 31/10/2023

Hello Emilie, We're sorry to hear that your order did not arrive. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette

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Virginie F.

Rating: 4 out of 5

Published on 28/10/2023 à 15h57

I bought a "crèche pack" on the recommendation of our crèche. The labels work perfectly. I have two small regrets: the majority of the labels are iron-on, and when you're a young mother, self-adhesive clothing labels are much more practical. I also find the labels particularly large for clothes for a 4-month-old baby starting nursery. The pack could do with a few improvements. But I have to say that all the labels stick perfectly! Whether on clothes, objects or shoes. We're delighted! Once we've used them all, we'll probably opt for a pack containing only self-adhesive labels for greater convenience and speed.

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Response from Petit-Fernand Published on 30/10/2023

Hello, Thank you very much for your feedback and recommendations :) Have a nice day, Camille C-MonEtiquette

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Marta

Rating: 4 out of 5

Published on 27/10/2023 à 14h19

Very fast and very good and resistant materials

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Response from Petit-Fernand Published on 30/10/2023

Good morning, We are delighted that you like them :) Hello, Camille Petit-Fernand

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Claire Fady

Rating: 4 out of 5

Published on 26/10/2023 à 16h56

Order as requested, but the cap of the bottle stopper is difficult for a child to close... Fast delivery!

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Laura

Rating: 4 out of 5

Published on 26/10/2023 à 05h49

I purchased the removable clothing labels and some came right off in the first wash. The other things I purchased instead excellent

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Response from Petit-Fernand Published on 31/10/2023

Good morning Laura, thank you for your comment. We are glad you liked our products. Your opinion is important to us. Good day, Chiara Petit-Fernand

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Julieska Anne Pierret

Rating: 4 out of 5

Published on 25/10/2023 à 13h34

I loved the labels for their quality and color. They are very well priced and come in a good quantity. I don't give them 5 stars because for my taste they took too long to arrive.

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Response from Petit-Fernand Published on 26/10/2023

Hello, Thank you very much for your message :) Hello, Camille Petit-Fernand

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CAROLE CURTIL

Rating: 1 out of 5

Published on 24/10/2023 à 18h30

Order never received, contacted customer service who told me it would take 10 working days for the post to arrive. I ordered elsewhere

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Response from Petit-Fernand Published on 25/10/2023

Hello Carole, We're sorry your order hasn't arrived yet. We will contact you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette

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Ab

Rating: 4 out of 5

Published on 24/10/2023 à 11h42

UPDATE: Very good responsiveness from C Mon étiquette, I'm raising the rating to 4 stars because customer service was efficient in dealing with my problem. I bought 2 water bottle stoppers and both are having trouble closing. My 7-year-old son, and us adults, are also having trouble. It's bad enough that the cap isn't solid (I bought replacement caps, the first one broke after 6 weeks), but if on top of that it's difficult to use, I'm disappointed...

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Response from Petit-Fernand Published on 25/10/2023

Hello, We are very sorry about the problem with our caps. We will contact you to help you. Have a nice day, Camille C-MonEtiquette

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Anita Rodriguez

Rating: 1 out of 5

Published on 24/10/2023 à 10h36

After almost a month the order has not arrived, no explanation from the company. A SCAM!!! I will not buy again

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Response from Petit-Fernand Published on 25/10/2023

Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Good morning, Camille Petit-Fernand

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Anita Rodriguez

Rating: 1 out of 5

Published on 24/10/2023 à 10h34

Almost a month later the order has not arrived, no explanation from the company. I will not buy again, A SCAM!

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Response from Petit-Fernand Published on 25/10/2023

Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Hello, Camille Petit-Fernand

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M BOUBET JOHNNY

Rating: 4 out of 5

Published on 24/10/2023 à 07h01

Quality products, exceptional customer service, unfortunately not always in stock so delivery sometimes takes a long time. A pity.

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Camilla

Rating: 4 out of 5

Published on 23/10/2023 à 18h54

Despite the fact that they misplaced the order by sending me labels with another child's name on them, he made no complaint when I asked for the correct ones

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Response from Petit-Fernand Published on 31/10/2023

Buongirno Camilla, thank you for your message. The Petit-Fernand team thanks you for your patience, we are glad we made it up to you by sending you the right labels.

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Karime López

Rating: 1 out of 5

Published on 23/10/2023 à 16h07

I have not received my order?

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Response from Petit-Fernand Published on 24/10/2023

Good morning Karima, We are sorry to hear that the post office has not delivered your order yet. I confirm that we will resend it to you as soon as possible. Hello, Camille Petit-Fernand

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Pauline Bocquet

Rating: 1 out of 5

Published on 23/10/2023 à 11h59

First order not received Return proposal or refund Return decision... Did not receive second shipment.

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Response from Petit-Fernand Published on 24/10/2023

Hello Pauline, We are sorry that your order did not arrive by post. I can confirm that we have processed your refund. Have a nice day, Camille C-MonEtiquette

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fC

Rating: 4 out of 5

Published on 22/10/2023 à 10h17

Speed.

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Laethitia Halazy

Rating: 2 out of 5

Published on 21/10/2023 à 20h02

Product received much too late. Order made well in advance and good received. After a complaint, the order was placed. My daughter was leaving on a school trip on Monday morning. I received the labels on Tuesday :( useless

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Response from Petit-Fernand Published on 23/10/2023

Hello Laetithia, We are very sorry for the delay in delivery. We hope, however, that the products meet your expectations. Have a nice day, Camille C-MonEtiquette

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Marceline Loreau

Rating: 4 out of 5

Published on 21/10/2023 à 09h36

It looks just the way I wanted it to, perfect for kids.

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Valentina

Rating: 1 out of 5

Published on 20/10/2023 à 10h26

Estimated shipping 3-10 days... well almost 20 go by, 3 emails sent and no response other than the automated one which is of little interest. No news about the package. I hope as I wrote in the email they will arrive in time for your birthday if not you can keep them. P.s.: still waiting for reply to at least one of the 3 emails if you deign. Thank you.

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Response from Petit-Fernand Published on 23/10/2023

Good morning Valentina, we thank you for your message. From here we do not have enough data to be able to trace your order. I kindly ask you to contact us by phone at +33 5 86 80 00 96 or send us an email to [email protected] specifying your order number so that we can find a solution as soon as possible. Good day, Chiara Petit-Fernand

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Angelique

Rating: 2 out of 5

Published on 20/10/2023 à 10h06

Unfortunately, the express delivery, which is really very expensive, did not arrive on the promised date. After contacting the company, there has been no reply to date. Very weak.

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Response from Petit-Fernand Published on 23/10/2023

Hello, We are sorry that Chronopost has taken longer than expected. But unfortunately we have no control over Chronopost. We have already contacted you to offer you a solution, but we hope you like our labels. ?? We look forward to your feedback. Have a nice day, The EsIstMeins Team

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neila O.

Rating: 1 out of 5

Published on 19/10/2023 à 14h15

I have bought the stick on clothing labels , have followed the instructions, waited 24h, worn and then washed at 40 degrees and my surprise was half of the labels were removed from the tag, I thought I will spend more money for quality but what a disappointment will not buy again !

Response from Petit-Fernand Published on 20/10/2023

Hello, We are really sorry to hear that your stick on labels have come off. We are going to send you a replacement. Kind regards, Camille Petit-Fernand

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Mia

Rating: 4 out of 5

Published on 19/10/2023 à 12h28

Impeccable quality, fast service and immediate response to requests.

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Response from Petit-Fernand Published on 24/10/2023

Hello, Thank you for your message! Have a nice day, Camille C-MonEtiquette

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Elena

Rating: 1 out of 5

Published on 18/10/2023 à 10h02

Export fees from France to Switzerland. ... I was not thinking of spending the 20% of my purchase on this fee, it was not indicated. I won't buy from you again.

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Response from Petit-Fernand Published on 19/10/2023

Hi Elena, We'll be in touch later today to find a solution. Have a nice day, Camille C-MonEtiquette

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Marine OTAL

Rating: 2 out of 5

Published on 18/10/2023 à 07h55

The self-adhesive labels are perfect, but the thermo-adhesive labels all came off after the first wash, not so good. They offered to send me new ones and it's exactly the same thing. But I followed the instructions to the letter.

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Response from Petit-Fernand Published on 18/10/2023

Hello Marine, We are very sorry to read your message. We will contact you to find a solution. Have a nice day, Camille C-MonEtiquette

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Sandra

Rating: 4 out of 5

Published on 18/10/2023 à 07h03

Very large selection, well thought out, practical, quality products. This is not my 1st order. Small downside: the price. The difference between the finished product and the total price. For example, the October promotion advertised 20% off everything. In the end, it covered the cost of delivery. I had the feeling I didn't get any promotion at all, so I was a bit disappointed. It would have been nice to be able to combine the October promotion with the free delivery on minimum orders. Which was 30 (after all)? That said, I recommend it for those who can afford it.

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Maria L.

Rating: 4 out of 5

Published on 17/10/2023 à 19h16

Excellent products, easy to use practical and convenient to use.

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Response from Petit-Fernand Published on 23/10/2023

Good morning Maria Luisa, thank you for your positive comment. We are very pleased that you are satisfied with our labels.

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DANIELA D.

Rating: 4 out of 5

Published on 17/10/2023 à 08h54

Excellent products.

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Response from Petit-Fernand Published on 07/11/2023

Good morning Daniela, We are glad that you are satisfied with the product we purchased. We thank you for sharing your opinion. Good day, Chiara Petit-Fernad

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Ángela

Rating: 1 out of 5

Published on 16/10/2023 à 19h50

I have never received my order. I have complained and have been given another deadline. I was told to contact you again if I did not receive it within that time, but I am still waiting for a response (and it has been almost two months).

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Response from Petit-Fernand Published on 17/10/2023

Good morning Angela, We are sorry for this delivery anomaly on the part of Correos. I confirm that your order has been refunded. Good day, Camille Petit-Fernand

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Barbara D.

Rating: 1 out of 5

Published on 15/10/2023 à 23h23

I paid for expedited shipping instead the package arrived to me in unneeded time. I had even sent an email explaining my problem and they replied saying to ask my post office. If I pay for expedited shipping it is because I need it in a short period of time and shipping is not my problem otherwise I would have saved myself that money. The package arrived to me after so many days and I was not even refunded for the inconvenience I had. I will not buy labels from this site again.

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Response from Petit-Fernand Published on 16/10/2023

Good morning Barbara, we are very sorry that chronopost delivered your order late. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand

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Cindy

Rating: 4 out of 5

Published on 15/10/2023 à 19h23

Very responsive. Labels received in less than a week. However, despite our diligence in sticking them on with the iron, some labels come off after washing. You have to iron them again, and so on. In short, we have to make do!

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ROSA Ponce

Rating: 1 out of 5

Published on 13/10/2023 à 22h06

I placed an order on August 23rd and I'm still waiting for it... I don't know why you take orders if you can't ship them. Scam!

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Response from Petit-Fernand Published on 16/10/2023

Good morning Rosa, We sincerely regret that Correos did not deliver your order. Please contact us directly at [email protected] with your order number so that we can help you as soon as possible. Have a nice day, Camille Petit-Fernand

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Georgina S.

Rating: 1 out of 5

Published on 12/10/2023 à 18h44

I've used this company in the past always been great but this time my order hasn't arrived. I have contacted customer services twice and no one has helped me, or helped get the order to me.

Response from Petit-Fernand Published on 13/10/2023

Hello, We are really sorry to hear that you have not yet receive your order. We have sent you an email to help. Kind regards, Camille Petit-Fernand

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Margery H.

Rating: 4 out of 5

Published on 11/10/2023 à 18h44

Happy with the purchase and time it was delivered. Considering the fact that my previous purchase was delayed unduly

Response from Petit-Fernand Published on 13/10/2023

Hello, We are delighted that your order meets your expectations. Kind regards, Camille Petit-Fernand

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isabelle salomon

Rating: 4 out of 5

Published on 11/10/2023 à 12h24

Beautiful labels, just as I'd chosen. Now we'll see how they stand up to washing!

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Lola Serrano

Rating: 4 out of 5

Published on 10/10/2023 à 20h39

I had a problem with the delivery of the product, which was delayed more than it should have been, but as soon as I notified the customer service team attended me wonderfully and gave me a very quick solution. I finally received my labels which are very nice and of good quality. In the end it was worth the wait?

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Response from Petit-Fernand Published on 12/10/2023

Good morning, Thank you very much for your message. We are glad to hear that everything is to your liking :) We are sorry for this delivery anomaly. Hello, Camille Petit-Fernand

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passeggio F.

Rating: 4 out of 5

Published on 10/10/2023 à 13h07

The labels are many,I got the pack of 30 and customized them as I wanted most. Easy to use, they are versatile and I labeled all of my son's school supplies

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Response from Petit-Fernand Published on 31/10/2023

Good morning Federica, thank you for your positive comment.We are happy that you are satisfied with the product and its quality.