English 
S
Rating: 4 out of 5
Lovely products and an order that arrives very quickly. A little disappointed with the gourd and the smudgy prints.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 56 865 published reviews
Summary of reviews
Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Hi Anna, We are sincerely sorry to hear that Correos has not yet delivered your order. We will contact you today to help you as soon as possible. Good day, Camille Petit-Fernand
M
Rating: 2 out of 5
The labels come right off
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Response from Petit-Fernand
Good morning Maria Laura, we are very sorry to read this comment. One of our oprators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
S
Rating: 1 out of 5
This is the second time you have sent me my order and it hasn't even arrived yet, I'm starting to get annoyed and think badly because you sell things that you can't even serve?
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Response from Petit-Fernand
Hi Sibely, We are sorry that you have not received your order yet. I confirm that the second shipment we have sent you is on its way and will arrive this week. Good morning, Camille Petit-Fernand
M
Rating: 1 out of 5
I have not yet received an order I placed on September 11 when I also ordered and paid for express delivery.
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Response from Petit-Fernand
Good morning Mamen, We sincerely regret that Correos has not yet delivered your order. We will contact you today to help you. Good day, Camille Petit-Fernand
M
Rating: 4 out of 5
I ordered the labels, great product but the delivery is a little long
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A
Rating: 1 out of 5
Never came. It's been 3 weeks since I've received the dispatch email and still haven't received them.
Response from Petit-Fernand
Hello, We are really sorry to hear that you have not yet received your order. Can you please contact us at [email protected] so we can help you as soon as possible. Kind regards, Camille Petit-Fernand
I
Rating: 2 out of 5
I bought two sets for elementary school and there are very few object stickers. Plus they are really too small and you can barely read the name.
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Response from Petit-Fernand
Good morning Irene, thank you for your comment. We are sorry that the prduct did not meet your expectations, an operator will contact you in the day to learn more. Chiara Petit-Fernand
C
Rating: 2 out of 5
The product is perfect,but by choosing rush shipping and paying dearly for it,I expected the package to arrive sooner,not after a week after ordering.
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Response from Petit-Fernand
Dear Chiara, Thank you for your comment. I am glad that you are satisfied with the product. Regarding the shipping timeframe, we are sorry for the wait. One of our staff will contact you later today. Good day, Chiara Petit-Fernand
G
Rating: 4 out of 5
The labels wash off well, I recommend
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M
Rating: 4 out of 5
Fast delivery and quality material
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Response from Petit-Fernand
Hello, Thank you for your message ! Good morning, Camille Petit-Fernand
T
Rating: 1 out of 5
I have not received the order placed on 5/9/2023.
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Response from Petit-Fernand
Good morning, Indeed, Correos should have already delivered your order. We will contact you to help you as soon as possible. Hello, Camille Petit-Fernand
B
Rating: 4 out of 5
There has been a delivery problem on the first order and until they have solved it and sent it back to me.
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Response from Petit-Fernand
Hello Belen, We hope your order arrived safely and that everything is to your liking? Good morning, Camille Petit-Fernand
L
Rating: 2 out of 5
It has taken almost a month to arrive, I don't think this is a reasonable time for stickers.
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Response from Petit-Fernand
Good morning Lara, Your order should not have taken so long to arrive. We are very sorry for this delay in delivery by the Post Office. However, we hope that as far as our products are concerned, everything is to your liking. Good day, Camille Petit-Fernand
I
Rating: 1 out of 5
Good afternoon I have not yet received the stickers I ordered on September 3 and my son is crazy to have them.
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Response from Petit-Fernand
Good morning Inma, We are sorry that you have not yet received your order. I confirm that the second shipment that we have made to you is on its way and the Post Office will not take long to deliver it. Good morning, Camille Petit-Fernand
I
Rating: 1 out of 5
The product never arrived
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Response from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly. I confirm that your order has been fully refunded. Good morning, Camille Petit-Fernand
M
Rating: 1 out of 5
It arrived very late and I don't think the quality is great, the stickers peel off.
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Response from Petit-Fernand
Good morning, It is not normal for your labels to peel off. We will contact you to help you. Hello, Camille Petit-Fernand
P
Rating: 1 out of 5
I cannot value it because I do not
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We will contact you as soon as possible to help you. Hello, Camille Petit-Fernand
C
Rating: 4 out of 5
I ordered the crayon labels for my baby. They are really beautiful! Bright colors and they stick well. The size is just right. I would recommend it as a product, with one caution to order well in advance as the shipping time is not really short. I think I will be ordering more products
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M
Rating: 2 out of 5
Too bad about the shipping, the products are always great but I had requested expedited shipping and instead they ended up arriving late.
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Response from Petit-Fernand
Good morning Monica, thank you for your comment. We are glad you enjoyed the product and we are sorry that your order arrived late. One of our operators will contact you within the day to find a solution. Good day, Chiara Petit-Fernand
M
Rating: 4 out of 5
Stickers purchased to label my son's school supplies, very good quality, only flaw for me is the waste of adhesive surface, each sheet contained 10 labels but half of the sheet was then to be thrown away, you could put many more Stickers in each sheet, otherwise nothing to say I am very satisfied
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V
Rating: 1 out of 5
Late and wrong, a total disaster
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Response from Petit-Fernand
Hello Valentin, We apologize for this order error. I confirm that your order is on its way and the post office will not take long to deliver it. Good day, Camille Petit-Fernand
B
Rating: 4 out of 5
ease of use of the site and customization, variety of themes, only "flaw" very long shipping in my case about 16 days.
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G
Rating: 1 out of 5
I did not receive the package
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Response from Petit-Fernand
Good morning, thank you for your comment. We are sorry that you did not receive your order, one of our operators will contact you later today so we can find a solution as soon as possible. Chiara Petit-Fernand
M
Rating: 1 out of 5
I am not satisfied at all, at the first wash it fell off, so lousy.
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Response from Petit-Fernand
Hello Macarena, It is not normal that your labels fell off after the first wash. We will contact you to help you with this situation. Good morning, Camille Petit-Fernanf
A
Rating: 4 out of 5
The product, although a bit pricey is great, the new designs are very nice!!!! And the labels last a long time, I've been using them for over 7 years now! The order takes much longer than usual, more than 15 days is too long.
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Response from Petit-Fernand
Hello Ana, It's a pleasure to read your message ! Thank you very much for your confidence ? Camille Petit-Fernand
S
Rating: 1 out of 5
I placed an order ahead of time so that I wouldn't have to wait for school to start. It never arrived. I had to make a claim, which delayed the arrival of my order.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that you were shocked by the delay in delivery by Correos. We hope that the new shipment we have made for you is to your liking. Good morning, Camille Petit-Fernand
L
Rating: 1 out of 5
Product never received!
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Response from Petit-Fernand
Dear Lidia, we are sorry for this anomaly. One of our operators will contact you within the day to resolve the incident as soon as possible. Good day, Chiara Petit-Fernand
C
Rating: 4 out of 5
The steel gourd is top-notch. High quality and attractive, customizable design. Small drawback: the rather high fdp and the black plastic stoppers which break very easily (the 2nd broken here!).
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C
Rating: 4 out of 5
Very nice and good products, receiving time a little too long
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L
Rating: 1 out of 5
It never came to me
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Response from Petit-Fernand
Good morning Laura, we are sorry that you did not receive your order. One of our operators will contact you later today to find a solution together. See you soon, Chiara Petit-Fernand
V
Rating: 2 out of 5
Fast delivery, careful packaging. Great choice of personalization, the labels are beautiful but do not wash well. After the first wash at 30°, they peeled off. I therefore advise against buying iron-on and glue-on labels.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your labels are coming unstuck. Quality is a priority for us. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
B
Rating: 2 out of 5
I bought labels for 4 children: they came in 6 blocks, stapled in bulk mixing both names and type. Uncomfortable and difficult to find the ones they needed, some are also very similar. It should have been fun for the children to find their labels and glue them on, but instead it was a constant fight. I also noticed a deterioration in print quality, with poorly defined names and colors. Lastly 10 actual working days for shipping. Too bad, I was used to speed and high quality EDIT I was contacted by customer service who rescheduled the order at their expense: it arrived properly printed and stapled ???? the first shipment must have been a mishap
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Response from Petit-Fernand
Dear Beatrice, we are really sorry about this anomaly. However, we are happy that you are satisfied with the product and the solution proposed by customer service. Good day, Chiara Petit-Fernand
D
Rating: 2 out of 5
Pretty labels, but they do not withstand washing. The thermoadhesive ones came off in the first wash. Too bad, could have been a nice idea ??
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Response from Petit-Fernand
Good morning Daniela, we are very sorry to read that you encountered an anomaly with our labels. I kindly ask you to contact our customer service so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
E
Rating: 1 out of 5
Very bad experience, purchased a custom water bottle in late August and it never arrived, they told me they provided a refund and I still haven't even received that! Never again, I strongly advise against making a purchase.
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Response from Petit-Fernand
Good morning Elena, we are sorry for what happened. Regarding the refund, I confirm that we have made it. The timeline for receiving it is 7 to 10 working days. One of our operators will contact you within the day. Good day, Chiara Petit-Fernand
M
Rating: 1 out of 5
I paid for expedited shipping,but the package still arrived to me as classic shipping,5 days later!!!!
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Response from Petit-Fernand
Good morning Maria, we are truly sorry for this delay. One of our operators will contact you later today to find a solution together. Chiara Petit-Fernand
C
Rating: 1 out of 5
Arrived much later than the money paid er express shipping
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Response from Petit-Fernand
Dear Cristina, a customer service representative will contact you later today to find a solution together. We are very sorry for the delay encountered. Good day, Chiara Petit-Fernand
M
Rating: 4 out of 5
The labels are of very good quality, both the labels for objects and the ones to stick on clothes. Highly recommend.
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C
Rating: 4 out of 5
I'm delighted with the practicality of the labels, which hold up to washing and drying. But I think you have to be careful when ironing the label because I have a label that came off after a day.
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M
Rating: 1 out of 5
I never got it, sorry but this time I can't say anything positive
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Response from Petit-Fernand
Good morning, we are very sorry to read that you did not receive uil your order. One of our operators will contact you within the day to promptly find a solution together. Good day, Chiara Petit-Fernand