Customer reviews of Petit-Fernand

I bought hot melt labels and in the first wash they came off. I followed the instructions to the letter.

Thermoadhesive label: features as described, strong hold on washings, colorful and shipment happened smoothly. Highly recommended

Everything perfect and in accordance with the description

Beautiful quality, durability and strong adhesive. Easy to order and maximum availability for any problem. One tip is to order early because it takes a good week to arrive.

For three years I have been buying only from them , quality products .

Simple realization and lots of choice! Great delivery time, arrived in a very nice block with complimentary stickers. Excellent absolutely recommend and I will buy again

After years of supporting this business, one order was not as it should be. The labels weee coming off on every wash unlike previous times. Instead of helping me out or trying to rectify the issue after I bought it to their intention, I was told they would not resend the item at their expense. Wonderful customer service! I'm response to your reply below… I ordered them well in advance for the new academic year and new uniform, so hence I ordered them in July but they were not put to use until September! So yes… you should review this. It is a product not doing its job. EVERY stick is coming off a very expensive private school uniform. Your further response justifies my comment on terrible service!

Let's say I can't do a review considering that my order never arrived

Everything perfect as always

Very pretty labels and very easy to use

Very well everything!

Been ordering from this company for the last 4 years, great products at brilliant prices.

my order didn't arrive and they had to send me another one, what I didn't like is that they blame the post office and that the shipping address was a company when I always get everything right, I needed the order days ago and it still hasn't arrived, it's in process.

Very late responses to e-mail inquiries, exceeding 72 hours. No telephone line to contact. Delivery times that exceed estimates. In particular, my order was incomplete. After your complaint, I had to wait the respective times until I got it. Since I placed my order on September 1st, it has not been completed until October 4th. Excessive time!

I have been buying from them for years, always impeccable. There was an inaccuracy in the last order and they took care of it in record time. Top!

My shipment was lost and they reshipped it to me !!!! Very nice touch. Thank you

Excellent product

Amazing stickers for my little girl, they are exactly what we wanted for her things at nursery.

The labels are great! A little long shipping time , otherwise everything perfect

Very good products and fast delivery. I recommend it!

Fantastic personalized name and surname stickers but I chose the wrong size I needed.

Excellent product. All in all

Ordered name stickers ,to put on childs school clothing was able to choose a design , arrived in time , happy with these stickers would recomend to family and friends

I have purchased labels for clothing, books, and items twice already; the products are perfectly meeting expectations. Last time there was a postal disruption, but Petit Fernand customer service was faultless, diligent and really friendly.

I ordered my product , which never arrived ! I reported the problem and they immediately refunded me . However, despite the inconvenience of having to label everything manually because they did not guarantee me short delivery time!

05/10/2022 I have been a customer for years. Everything has always gone well. But in my last order, as many as 70 labels were not shipped to me. I have opened several tickets to ask for them to be shipped, having already paid by credit card, but I have received NO response! In addition, the colors of the labels received are "faded" i.e., they are different shades from those seen on the website. 06/10/2022 I phoned customer service. My tickets had ended up in spam. The girl who handled my request was very nice. She apologized and immediately arranged to have the missing labels sent to me. I am obviously waiting to receive them. But I must say that I am very satisfied with their phone support!

Good quality labels, easy to apply and durable. Punctual shipping

Fast delivery and everything as requested

I am happy with everything

We have loved the stickers, the only drawback is that the order arrived with another name but they solved it super fast and in 8 days as they say?

Second order placed, and the order meets my needs.

I am a returning customer and have been using them for a couple of years now. I like how the labels are customisable (my son is able to choose back grounds etc) and the labels stay put and don't fade like others - they survive everything my son has put them through! I particularly like the shoe labels as perfect shape. They also arrive within a few days.

excellent product! excellent print quality and applicability of labels!!!

I like to order from you again and again Top quality and top service

Impeccable work, very good service.

I am very happy with the labels, very nice and they do not peel off from clothes or objects by washing and do not lose their original look. I also loved the presentation of the product with the extra fun stickers and instructions for use. From the comments I read I was worried about the delivery time since it was right at the beginning of the school year. Well, they delivered in less than 48 hours and the courier took about 3 days to deliver it to Madrid.

Great, there was a problem with some stickers and they sent me new ones right away. Customer service 10

The truth seems to me very bad customer service, I bought to try and according to that order more because my child needs many labels, but it will be a month and I do not get the order, and I wrote informing them and they only said that I wait until 29/09 that if it does not come back to write them when I think you should follow up if you have already been informed that there is an anomaly with the order that does not arrive, Their advertising says 6 to 8 days and I already have 25 days waiting and not only that I wrote them on instagram and they say they will contact me and nothing, I see zero interest in the customer only sell and do not care about what one claims.

Fast delivery. Good quality. Beautiful labels :)

Super good labels, super easy to use site and fast shipping!!!