The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
My order has not arrived yet. I would like a refund. Thank you
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Response from Petit-Fernand
Good morning Irene, we are sorry for this delivery anomaly. We have made the refund as requested. We thank you for your understanding Have a nice day ? Alessio
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marta T.
Rating: 5 out of 5
Second time ordering and once again I have been pleased as the labels last, they are very nice with lots of customization options and fast in production
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Gisella L.
Rating: 5 out of 5
I find you are a serious site, I had a problem with sending my last order and it was solved by you quickly and easily
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Cristina
Rating: 5 out of 5
They are wonderful, nice pictures, great glue, easy to apply.
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María
Rating: 5 out of 5
Great. Even through washing machine and dishwasher.
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Michi
Rating: 5 out of 5
The adhesive labels for clothing, shoes and objects not only have a beautiful design, they are also of high quality and deliver what they promise.
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María José Párraga
Rating: 5 out of 5
Everything perfect
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Ghuman
Rating: 2 out of 5
Arrived much too late, in addition much too small the font not clearly visible, the colors are also not intense enough I will not order again! It was definitely not worth the money!
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Response from Petit-Fernand
We are very sorry that you are not satisfied with the labels. Could you please email us some details so that we can find a solution?
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Suze W.
Rating: 1 out of 5
Most stickers came off after a month. Customer service couldn't help as I had bought in advance. Wouldn't purchase again, followed instructions and only left with a few which are half on.
Response from Petit-Fernand
Dear Suze, we understand your disappointment and we are very sorry about this situation. However, we can not know how the labels were stored during the 5 months, which could have an effect on the quality. Unfortunately, we can not offer you a free replacement after this time.
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sabina
Rating: 5 out of 5
I purchased adhesive labels for items and thermoadhesive labels for clothing...very easy to apply, exceptional seal!!! Colors and graphics exactly as screened.
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Francesca C.
Rating: 5 out of 5
Excellent products
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Carmen maria Mota barea
Rating: 1 out of 5
Yes, I am not saying otherwise, but I still have not received the product. I will send the product again thank you very much.
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Response from Petit-Fernand
Good morning Carmen, we have contacted you several times by email to help you :)
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Elisabetta
Rating: 5 out of 5
Beautiful and durable labels. I have not found any of similar quality. Kind and understanding company
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Giovanna
Rating: 1 out of 5
I ordered bottle cap and labels. arrived package containing only the cap and the labels have not yet arrived, despite email reminder to assistensta.
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Response from Petit-Fernand
Good morning, we are sorry to hear that your order has aarrived incomplete. We will report the error to our shipping department and will send you the remainder of the order as already communicated to you by email. Have a nice day ?
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Cristina A.
Rating: 1 out of 5
The material never arrived...I wrote several times but no response. I asked for a new shipment or refund but no response....
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Response from Petit-Fernand
Good morning Cristina, we are sorry for this delay from the postal services. i see that my colleague responded to you, we are doing our best to find a solution. Good day Alessio
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Laura Carretin
Rating: 1 out of 5
I have not received my order, I have no news if it has been delivered elsewhere, but I have received this email to give my opinion, I guess it will have been delivered and I do not know anything.
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Response from Petit-Fernand
Good morning Laura, we have contacted you by email to help you as soon as possible. Good day
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Giulia
Rating: 5 out of 5
Fast shipping and great product
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Elisa L.
Rating: 5 out of 5
Very nice labels and easy to stick on clothes, even washing them stay on clothes
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Rosaria A.
Rating: 1 out of 5
the label after a couple of washes has already lifted, the nest kit includes too many adhesive labels for objects (useless for a nest) , while there are few labels for clothes
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Response from Petit-Fernand
Good morning, thank you for your feedback. Please note that we offer the possibility to choose the desired quantity of labels. Regarding quality, it is not normal for labels to come off. Please feel free to contact us by email at [email protected] communicating us a picture of the defective product and we will do our best to find a solution. Have a nice day Alessio
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Federica R.
Rating: 5 out of 5
Punctual is in accordance with the description.
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Angela M.
Rating: 5 out of 5
Perfect labels. The package took 10 days to arrive. But given the time (back to school) I think this is normal. I will continue to buy from the site.
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Clara Barles Sauras
Rating: 5 out of 5
I did not receive my order due to the carrier, I wrote to them and they sent me a new order at no additional cost. I appreciate your imminent solution. Thank you
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Response from Petit-Fernand
Thank you very much Clara :)
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FG
Rating: 1 out of 5
Unable to order despite numerous attempts. There are bugs throughout the ordering process. My account had been deleted, then an error message in Spanish when paying (even though I'm ordering from Belgium). In short, after 5 attempts, I gave up.
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Response from Petit-Fernand
We are very sorry to read your message. Our IT team has resolved this technical incident. Have a nice day!
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Mel
Rating: 5 out of 5
1st order very satisfied the site is very clear to personalize fast delivery also thank you
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Response from Petit-Fernand
Thanks a lot :)
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Ivana Vondrackova
Rating: 1 out of 5
It's been almost a month since I placed the order but I haven't received the labels yet!!!!!.
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Response from Petit-Fernand
Ivana, thank you very much for your time on the phone. We will confirm the reshipment again. Please let us know if you need anything else.
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Invité
Rating: 5 out of 5
Meets our expectations
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Martina Trujillo
Rating: 1 out of 5
I have not received my order, placed the first week of September, and I have not received any solution to date. And it is now October 2nd.
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Response from Petit-Fernand
Dear Martina, we are waiting for your reply by email so we can help you. Good day
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S M.
Rating: 5 out of 5
Highly recommend
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Audrey D
Rating: 1 out of 5
Order never arrived! After 3 emails sent to report it, still no answer! However I have been debited... Abusé ! I'm going to continue my e-mail reminders because they receive them well, I have an automatic e-mail that replies to me!
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Response from Petit-Fernand
Hi Audrey, we're really sorry to read this. Please send us an email and leave us your phone number at: [email protected] We'll call you back as soon as possible.
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Ilb
Rating: 5 out of 5
Perfect, very good experience, I recommend 100%.
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Claudia Pamplona
Rating: 5 out of 5
Excellent communication, simple purchase process and promptness in the elaboration, also the shipment was quite fast. I loved them, highly recommended.
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M.I.T
Rating: 5 out of 5
Very practical all the labels. Fast shipping.
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Kay
Rating: 1 out of 5
I have not received my order over 5weeks now. No contact number to call them and if you email they don't respond correctly. Very disappointed
Response from Petit-Fernand
Dear Kay, you provided with the incomplete address and therefore your order could not reach you. Please, see more details and a few solutions over the email.
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Mary
Rating: 5 out of 5
I have been collecting here for years now both adhesive labels for objects for thermoadhesive for clothing and I must say that I am super satisfied both for the quality of the product and for the impeccability of the service excellent precise and punctual thank you very much
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Response from Petit-Fernand
We are glad you are satisfied with our products. We thank you and wish you a good day! ?
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Valéria Bezerra Neris Félix
Rating: 5 out of 5
Everything is perfect!
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LAURA
Rating: 5 out of 5
So pleased with my stickers for my daughters clothing and bag etc for nursery. These stickers are really good quality. Perfectly presented as well in the booklet - will certainly be ordering more!
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Dolores martinez
Rating: 5 out of 5
I love the labels, my daughters love to mark their school or camp stuff with them, they are fun and colorful. Ahh and very resistant!
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Caterina
Rating: 5 out of 5
This is the second purchase of object labels I make on this site, in the first case small (1 line) for school supplies, in the second case large (4 lines) for other materials. Products delivered in about a week, matching expectations, with excellent adhesive capacity. Reasonable price. Very satisfied.
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Linda L.
Rating: 1 out of 5
I haven't received yet my stickers, I didn't got any update that they where delivered or anything
Response from Petit-Fernand
Dear Linda, after the conversation over the phone , we confirm that we will remanufacture and send the order again! Apologies for the inconvenience.
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Claudia A.
Rating: 5 out of 5
Fun and colorful, the children chose and eagerly awaited them. The labels gave originality and color to the school materials.
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