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S
Rating: 5 out of 5
Fantastic personalized name and surname stickers but I chose the wrong size I needed.
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Customer reviews of Petit-Fernand
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 58 743 published reviews
Summary of reviews
The store consistently delivers practical, well-presented labels and water bottles with many customers noting the detailed presentation, appealing designs, and useful, cute features such as stickers included with orders. Delivery is repeatedly praised for speed and reliability, with orders arriving promptly and precision in shipping, while packaging and presentation are described as excellent. Customer service is highlighted for responsiveness and helpfulness, with smooth order creation, easy returns or reshipments when needed, and satisfaction carried across multiple years of use. Overall, customers emphasize dependable quality, variety of designs, and strong value for money, making it a trusted choice for clothes labels and related products.
Reviews 1, 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Excellent product. All in all
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J
Rating: 5 out of 5
Ordered name stickers ,to put on childs school clothing was able to choose a design , arrived in time , happy with these stickers would recomend to family and friends
B
Rating: 5 out of 5
I have purchased labels for clothing, books, and items twice already; the products are perfectly meeting expectations. Last time there was a postal disruption, but Petit Fernand customer service was faultless, diligent and really friendly.
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A
Rating: 1 out of 5
I ordered my product , which never arrived ! I reported the problem and they immediately refunded me . However, despite the inconvenience of having to label everything manually because they did not guarantee me short delivery time!
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Response from Petit-Fernand
Good morning, we are sorry for this delay on the part of postal services. We thank you for your understanding and wish you a good day Alessio
L
Rating: 5 out of 5
05/10/2022 I have been a customer for years. Everything has always gone well. But in my last order, as many as 70 labels were not shipped to me. I have opened several tickets to ask for them to be shipped, having already paid by credit card, but I have received NO response! In addition, the colors of the labels received are "faded" i.e., they are different shades from those seen on the website. 06/10/2022 I phoned customer service. My tickets had ended up in spam. The girl who handled my request was very nice. She apologized and immediately arranged to have the missing labels sent to me. I am obviously waiting to receive them. But I must say that I am very satisfied with their phone support!
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Response from Petit-Fernand
Bungiorno, we are sorry for this inconvenience. We have already contacted you to find a solution. Have a good day ? Alessio
S
Rating: 5 out of 5
Good quality labels, easy to apply and durable. Punctual shipping
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S
Rating: 5 out of 5
Fast delivery and everything as requested
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B
Rating: 5 out of 5
I am happy with everything
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E
Rating: 5 out of 5
We have loved the stickers, the only drawback is that the order arrived with another name but they solved it super fast and in 8 days as they say?
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M
Rating: 5 out of 5
Second order placed, and the order meets my needs.
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N
Rating: 5 out of 5
I am a returning customer and have been using them for a couple of years now. I like how the labels are customisable (my son is able to choose back grounds etc) and the labels stay put and don't fade like others - they survive everything my son has put them through! I particularly like the shoe labels as perfect shape. They also arrive within a few days.
E
Rating: 5 out of 5
excellent product! excellent print quality and applicability of labels!!!
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S
Rating: 5 out of 5
I like to order from you again and again Top quality and top service
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V
Rating: 5 out of 5
Impeccable work, very good service.
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I
Rating: 5 out of 5
I am very happy with the labels, very nice and they do not peel off from clothes or objects by washing and do not lose their original look. I also loved the presentation of the product with the extra fun stickers and instructions for use. From the comments I read I was worried about the delivery time since it was right at the beginning of the school year. Well, they delivered in less than 48 hours and the courier took about 3 days to deliver it to Madrid.
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I
Rating: 5 out of 5
Great, there was a problem with some stickers and they sent me new ones right away. Customer service 10
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M
Rating: 1 out of 5
The truth seems to me very bad customer service, I bought to try and according to that order more because my child needs many labels, but it will be a month and I do not get the order, and I wrote informing them and they only said that I wait until 29/09 that if it does not come back to write them when I think you should follow up if you have already been informed that there is an anomaly with the order that does not arrive, Their advertising says 6 to 8 days and I already have 25 days waiting and not only that I wrote them on instagram and they say they will contact me and nothing, I see zero interest in the customer only sell and do not care about what one claims.
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Response from Petit-Fernand
Hi Maria, we are sorry to hear that your order did not arrive. We have contacted you by email to help you find a solution with tracking. Regards
A
Rating: 5 out of 5
Fast delivery. Good quality. Beautiful labels :)
G
Rating: 5 out of 5
Super good labels, super easy to use site and fast shipping!!!
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V
Rating: 5 out of 5
Fast and high quality
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D
Rating: 5 out of 5
I love the labels!!!
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A
Rating: 5 out of 5
Very happy. They are very good quality stickers that last long enough in terms of objects (which I wash daily) and those that are for clothes with a single ironing and are perfect and do not come off. They are great for back to school. Next year I will buy them again?
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S
Rating: 2 out of 5
Not what I expected. The ink smudges a lot and La Niña's name is not legible. I would have done it sooner by buying an indelible ink pen.
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Response from Petit-Fernand
Hi Sara, what ink do you mean? We do not sell any stamps or pens. We are waiting to better understand your request, so we can help you.
E
Rating: 1 out of 5
The labels have never arrived and neither has my money from the order? I had previously ordered from them and everything was great, that's why I came back to repeat but this time, total disappointment.
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Response from Petit-Fernand
As we told you by email, refunds may be reflected in your account varying from a few days, depending on your bank.
Y
Rating: 5 out of 5
Excellent work, beautiful design and very well elaborated.
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A
Rating: 1 out of 5
I have been waiting practically 1 month for the stickers, as I don't know if they will arrive, if they do I will have to use them for next year.
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Response from Petit-Fernand
Good morning Alba, we have replied by email to help you as soon as possible. Good day and sorry for this delivery incident with the post office.
A
Rating: 5 out of 5
This is the second time I have bought these labels and I must say they are really good. The birth ones, after 5 years, are still intact, so I decided to get them for the baby's school supplies as well. Graphics, text and design as per the order preview. I highly recommend
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A
Rating: 5 out of 5
Good customer service
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J
Rating: 5 out of 5
All correct, fast delivery and the labels stick well and withstand, for the moment, the washes.
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V
Rating: 5 out of 5
Stickers very well made, good material and very nice.
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N
Rating: 5 out of 5
I liked everything, I will order more
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S
Rating: 5 out of 5
Beautiful labels that my son loves and arrived in record time, I recommend it to everyone!
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V
Rating: 1 out of 5
I have NOT got my order yet, I want my money back as I got it somewhere else faster.
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Response from Petit-Fernand
Hello Vanessa, we have made the refund. We are sorry for this delivery anomaly with the post office. Good day
M
Rating: 5 out of 5
Super labels. I've always loved them. They don't come off clothes despite a thousand washes.
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R
Rating: 1 out of 5
Bad. Order sent September 16, 2022, transfer arrived September 18 labels mia arrived. They sent the order to my home address and not the address I specified for sending the labels. When I pointed out the error they also asked me for money to send it back. Really unprofessional.
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Response from Petit-Fernand
Hello Scarlett, we are sorry for this inconvenience. However, we have shipped your order to where you requested when you placed your order. Once sent, it is no longer possible to change the address, so we have offered you to remanufacture the order at our expense by charging you only the shipping cost of 2.40 euros. Good day Alessio
V
Rating: 2 out of 5
The labels are nice, however, unfortunately, the thermoadhesive ones despite following all the instructions do not stick well
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Response from Petit-Fernand
Dear Valeria, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day ? Alessio
P
Rating: 1 out of 5
I have placed the same order 2 times and have NOT received any of them.
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Response from Petit-Fernand
Hi Paloma, your order is on schedule :) We have sent you an email to help you with the tracking. Good day, and sorry for the delay !!!!
C
Rating: 5 out of 5
As always ideal
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L
Rating: 5 out of 5
They are practical for various formats beautiful and durable
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