Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 53 212 published reviews

Summary of reviews

The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.

Reviews 1, 2 and 5 stars

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H
Hervé
Rating: 5 out of 5
My initial order did not arrive. I informed them of this and they immediately responded positively to my request. Great after-sales service! Thank you very much.
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Response from Petit-Fernand
Hello, Thank you very much for your 5-star review! ? We are delighted to hear that you are satisfied with our service. Your positive feedback motivates us to continue offering you the best possible experience. See you soon! Elise, C-MonEtiquette
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Maria D.
Rating: 5 out of 5
Very pretty labels! I'll have to see how they hold up over time. For now I'm happy
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Rose40
Rating: 5 out of 5
Very fast shipping. The labels wash well
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Response from Petit-Fernand
Hello, Thank you very much for the 5 stars! We are delighted that you enjoyed your experience with us. Your support is invaluable and we look forward to welcoming you back ? Have a nice day, Elise, C-MonEtiquette
A
alice
Rating: 5 out of 5
great product arrived on time
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Response from Petit-Fernand
Thank you for the great feedback! We are thrilled to have satisfied customers like you! ?? All the best, Clare, Petit-Fernand
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HM
Rating: 5 out of 5
Have been using these labels since my children were small since no other label is a) less labour intensive b) longer lasting. They have been an absolute godsend. Thank you Petit-Fernand!
Response from Petit-Fernand
We're so happy you had a positive experience! Come back soon! ?? - Chiara Petit-Fernand
A
A.S
Rating: 5 out of 5
I am very happy with the stickers, had to contact customer service and was helped immediately.
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which we are very pleased about. ?? Have a nice day, Elise, EsIstMeins
C
Claudine B.
Rating: 5 out of 5
Excellent customer service Nothing to complain about
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Carla A.
Rating: 5 out of 5
The labels are well made and durable
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Response from Petit-Fernand
We are so happy to hear what you think of us! We thank you for being part of our family! ?? Affectionately, Chiara, Petit-Fernand
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FRANCOISE M.
Rating: 5 out of 5
I've been ordering from this C mon étiquette site for a few years now, with a wide selection and fast delivery. Never disappointed, I recommend?
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Manon H.
Rating: 1 out of 5
Still haven't received my labels, no follow-up.
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Response from Petit-Fernand
Hello Manon, Thank you for your feedback. You chose standard shipping, which does not allow you to track your order. However, we offered you a solution by e-mail four days ago, but unfortunately we haven't received a reply from you. We're here to help and hope to meet your expectations. Have a nice day, Elise, C-MonEtiquette
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Rina K.
Rating: 5 out of 5
The best things ever. I really liked them, sticking everywhere I need.
Response from Petit-Fernand
Hi! We're overjoyed to hear your positive thoughts! Thank you for choosing us! ?? Warmly, Chiara, Petit-Fernand
C
Caroline B.
Rating: 2 out of 5
Order placed at the beginning of January and never received. However, after contacting customer service, they gave me the choice of redoing the order at their expense or getting a refund. I needed them for my son's ski trip with the school and as I didn't receive them, I asked for a refund. So I'm waiting a few days to be sure I've received it.
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Response from Petit-Fernand
Hello Caroline, We're sorry to hear that your order did not arrive. We hope you will receive your refund soon. Have a nice day, Elise, C-MonEtiquette
S
Sophie
Rating: 5 out of 5
Quality labels and fast shipping
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Response from Petit-Fernand
Hello, Thank you very much for your 5-star review! ? We are delighted to hear that you are satisfied with our service. Your positive feedback motivates us to continue offering you the best possible experience. See you soon! Elise, C-MonEtiquette
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flo
Rating: 5 out of 5
Impeccable service, fast, smooth and secure. I recommend
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
J
Jenny
Rating: 5 out of 5
Very nice labels
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which makes us very happy. Your trust and loyalty are our greatest reward. ???? Have a nice day, Elise, EsIstMeins
M
Marie C.
Rating: 5 out of 5
Good quality labels Nice inscription Good price
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Response from Petit-Fernand
Hello, Thank you so much for choosing us for your order! ???? Beautiful day to you, Elise, C-MonEtiquette
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Jo
Rating: 5 out of 5
My labels arrived as expected and were very good quality.
Response from Petit-Fernand
Hi! Thanks for the awesome feedback! We're thrilled to have happy customers like you! ?? All the best, Chiara, Petit-Fernand
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Selene S.
Rating: 5 out of 5
Untracked shipment (I opted for such a request) arrived on technical time. The product is of excellent quality
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Response from Petit-Fernand
Your opinion is very important to us! Thank you for your continued support! ?? Best regards, Chiara, Petit-Fernand
D
Davy R.
Rating: 5 out of 5
Very fast order, neat packaging and ecological packaging. Robust and quality product. Thanks to all the Cmonetiquette team for their professionalism ;)
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Response from Petit-Fernand
Hello, Thank you very much for expressing your satisfaction with the service you received. Your comment is appreciated and heard by our entire team. We wish you an excellent day. ???? Elise, C-MonEtiquette
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Jenifer S.
Rating: 5 out of 5
Fast delivery and beautiful labels I recommend
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Have a nice day and best wishes for the new year! ???? Elise, C-MonEtiquette
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Alessia C.
Rating: 2 out of 5
I was disappointed that the order that was supposed to be guaranteed by Christmas arrived later, I wrote several times and you told me (only after I picked up the package, because you didn't respond before) that I could return it at my own expense. I don't see why I should have to pay for a mistake that was not mine.
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Response from Petit-Fernand
Dear Alessia, Thank you for sharing your experience and we sincerely regret that you were not satisfied with the service you received. We would like to clarify that, as stated in our communication, we responded to your message on Monday (customer service is closed on weekends) suggesting that you not pick up the package. That way, the package would have been returned to us and we could have proceeded with the refund. Unfortunately, since it was picked up, we cannot proceed with the automatic refund. We would like to emphasize that purchased products are personalized and, as a rule, are not refundable. However, in your specific case, we wanted to make an exception and offered you the opportunity to return the product at your own expense, guaranteeing you a refund once we received the return. We apologize for this inconvenience and confusion. Our goal is always to provide high quality service and to assist our customers in the best way possible. We thank you for your understanding and are available for further clarification or assistance. Sincerely, Chiara, Petit-Fernand
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Sophie
Rating: 5 out of 5
Fast delivery. Product as described.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Have a nice day and best wishes for the New Year! ???? Elise, C-MonEtiquette
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Genesis C.
Rating: 5 out of 5
I purchased the preschool kit com adhesive labels for items, shoes and clothes. I was initially skeptical about the strength of the adhesive especially on washable items (lunch boxes, glasses, cutlery) and on clothes instead they are absolutely great! I have washed clothes with prewash at 60° and the thermoadhesive labels have not shifted one iota, the dishes I have washed in the dishwasher and they are still flawless! I absolutely recommend and will continue to order in the future without fail!!!
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Response from Petit-Fernand
Good morning, We sincerely thank you for such positive feedback! ?? We are happy to hear that the adhesive labels have exceeded your expectations on both clothes and items. Our customers' satisfaction is paramount to us and we are pleased that you will continue to choose our products in the future. Thank you again and see you soon! ?? Chiara, Petit-Fernand
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Andrea O.
Rating: 5 out of 5
Very quick and friendly response from customer service
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Response from Petit-Fernand
Hello, Thank you very much for your great review. ?? Have a nice day, Elise, EsIstMeins
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Céline K.
Rating: 5 out of 5
I recommend this brand, the quality is there and the customer service is impeccable ????
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
M
Marie I.
Rating: 5 out of 5
Perfect? I've been ordering from their site for a few years now and I've never been disappointed.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Have a nice day and best wishes for the New Year! ???? Elise, C-MonEtiquette
L
Lucia
Rating: 1 out of 5
My order was cancelled because the shipping company did not handle the shipment to the Canary Islands.
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Response from Petit-Fernand
Hello, We understand your displeasure and are sincerely sorry. We have refunded your order in full due to the fact that we are unable to ship our orders to the Canary Islands at this time. We apologize for the inconvenience caused and will do our best to make this shipping option available again. Have a nice day, Camille Petit-Fernand
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M.-C. B.
Rating: 2 out of 5
After 11 days I asked when I can expect the order. It was uninsured shipping, so I should please be patient until today. Strangely enough, my order arrived today as registered mail? Strange, then it wasn't sent the day after I ordered it, as I was told! If I hadn't asked, the goods wouldn't have arrived today. Too bad! I'm out for dishonesty. I have ordered 3 times in the past and everything always went smoothly. This is just not honest for me. You could have communicated openly that it wasn't sent.
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Response from Petit-Fernand
Hello, thank you for your feedback. We have resent your order at our expense. We always check our information before forwarding it to the customer. However, it seems that you are not contacting the right place as we do not offer registered mail shipping. Have a nice day, Elise, EsIstMeins
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Béatrice M.
Rating: 5 out of 5
C-mon étiquette offers various types of customizable labels. Model configuration is super-simple and prices are very reasonable. What's more, shipping is fast and easy to track, even to Belgium.
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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INMO
Rating: 1 out of 5
I still haven't received my order, it's embarrassing.
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Response from Petit-Fernand
Hello, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you :) Hello, Camille Petit-Fernand
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Raquel G.
Rating: 5 out of 5
I've been a very happy customer of Petit Fernand for years! The stickers are beautiful, they last forever and they're just perfect. I will recommend to everyone!
Response from Petit-Fernand
Hi! We're so glad you enjoyed your purchase! Your satisfaction means the world to us! ?? Cheers, Chiara, Petit-Fernand
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Tsvetana
Rating: 5 out of 5
Many thanks for the great products! Everything is great!
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which makes us very happy. Your trust and loyalty are our greatest reward. ???? Have a nice day, Elise, EsIstMeins
C
Celou
Rating: 5 out of 5
I love ordering from Cmonetiquette! The products are quality and not excessive! Whether it's iron-on labels for clothes or adhesive labels for objects, nothing comes off! I've been buying for 3 years and I really recommend this site!
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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cliente
Rating: 5 out of 5
Very satisfied with my purchase. Really great! I recommend it!
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Response from Petit-Fernand
Hello, Thank you so much for choosing us for your order! ???? Beautiful day to you, Elise, C-MonEtiquette
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Anja M.
Rating: 5 out of 5
I ordered a lot of labels for clothes and shoes 1 week before Christmas. In the new year, the letter still hadn't arrived (unlike promised in the email). So I asked support for advice and very quickly received a very accommodating solution: Money back or a new shipment. I opted for a reshipment and it really did arrive a few days later as promised. The labels look beautiful and are easy to apply. An absolute recommendation from me
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Response from Petit-Fernand
Hello, Thank you very much for your great review, which we are very pleased about. ?? Have a nice day, Elise, EsIstMeins
C
Client
Rating: 1 out of 5
I absolutely did not receive the labels in time! So I didn't get them back
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Response from Petit-Fernand
Hello Céline, We're sorry to hear that your order arrived late at your selected delivery point. We hope your next experience with C-MonEtiquette will be better. Have a nice day, Elise, C-MonEtiquette
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Amelie H.
Rating: 5 out of 5
Very practical fast delivery clean and easy to use I recommend
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Response from Petit-Fernand
Hello, thank you for your comment, which makes us very happy. ???? Have a nice day, Elise, C-MonEtiquette
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Guillou
Rating: 2 out of 5
I selected a gourd on the site because it had a spout rather than a straw. It was this feature that motivated my purchase! I had carried out the necessary checks to ensure that the product corresponded to what I needed (reading the specifications, questioning your site's AI). The product is not faulty, but it does not correspond to the specifications indicated.
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Response from Petit-Fernand
Hello Lorelei, Thank you very much for your feedback. We have taken your comment into account and passed it on to the relevant department. In the future, we invite you to contact us directly by phone or e-mail if you have any doubts about one of our products. We're here to help and guide you through the purchasing process. ?? Good day, Elise, C-MonEtiquette Customer Service
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Annette
Rating: 5 out of 5
Unfortunately, my order did not arrive. A replacement is already on its way, free of charge of course. The process was quick and smooth! Any time again!!!
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Response from Petit-Fernand
Hello, Thank you very much for your positive review, which touched us very much. ?? Have a nice day, Elise, EsIstMeins
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Carole B.
Rating: 5 out of 5
Perfect. Product quality and delivery time.
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Response from Petit-Fernand
Hello, Thank you very much for your feedback. Have a nice day and best wishes for the New Year! ???? Elise, C-MonEtiquette