The store consistently delivers fast shipping and reliable fulfillment, with many reviews noting quick delivery times and packages arriving promptly. Product quality is a clear strength, with observers describing labels as durable, long-lasting through many washes, and designs that are attractive and match the order precisely. Customer service and ordering experience are praised for ease of use, accurate descriptions, and helpful after-sales support when needed. Repeated buyers highlight repeat orders over years, high satisfaction, and strong overall reliability.
Petit Fernand overpromises on order processing time. The website states labels are manufactured within 48 hours, shipping takes 3-10 working days. Sadly it's not the case. After contacting customer service I was sent a generic email which was a copy and paste from the website and not an answer to my enquiry. Contacted them again to be told they are experiencing delays. Why is this not mentioned on the website, during placing order or when I contacted customer service the first time. Miss leading customers, poor customer service, missing labels.
Response from Petit-Fernand
Hello Karina, thank you for your comment. The entire Petit-Fernand team apologises for any inconvenience this delay may have caused. Unfortunately we cannot identify your order number from this comment. Please call us on +44 330 808 8632 so that we can find a solution together. Have a nice day ?? Chiara Petit-Fernad
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Sarah
Rating: 5 out of 5
This is my second order of labels from this company. They can be personalised with font style, colour and text - great for naming children's lunchboxes, water bottles etc. The stickers dont come off in the sink or dishwasher either. I also added a snackbox which my 3 year old enjoyed designing too. The order arrived fairly quickly. Highly recommend Petit- Ferdinand products.
Response from Petit-Fernand
Hi Sarah, thank you for your comment which is much appreciated. We are happy that you enjoyed our products and that you tested their durability. We are also happy that your child enjoyed customising the snackbox. ?? Kind regards, Chiara Petit-Fernad
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EMI C
Rating: 1 out of 5
I never received my order !!!!
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Response from Petit-Fernand
Hello Emilie, We're sorry to hear that your order did not arrive. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Vera
Rating: 5 out of 5
Good quality of the lunch bag for kids and the stickers. I love the different themes you can choose from.
Response from Petit-Fernand
Hi Vera, we are happy that our product and choice of themes met your expectations. Thank you very much for sharing your opinion. ?? Have a lovely day, Chiara Petit-Fernad
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Anja F.
Rating: 5 out of 5
The iron-on name badges are very easy to iron on and hold perfectly. The delivery was fast and the customer service was friendly and competent. I will definitely be ordering again.
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Response from Petit-Fernand
Thank you very much for your order and your great review. ?? We look forward to your next order. Have a nice day, Elise, EsIstMeins
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Fonteny
Rating: 5 out of 5
Water bottle that stays cool even when left in the sun in the car top
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Response from Petit-Fernand
Hello, We are delighted that you like our gourds :) Have a nice day, Camille C-MonEtiquette
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Jane M.
Rating: 5 out of 5
Thank you for our personalise stickers They was exactly the right size to be put on candles for our wedding favours
Response from Petit-Fernand
Hello Jane, we are really glad that you liked our labels and were satisfied with the product on such an important day. Thank you for your trust. ?? Kind regards, Chiara Petit-Fernad
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andreea B.
Rating: 5 out of 5
Quality products, durable and very very aesthetically pleasing.
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Response from Petit-Fernand
Good morning Andreea, thank you very much for your message. We are really glad that our products met your expectations. ?? Chiara Petit-Fernand
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Marcella
Rating: 5 out of 5
Great everything
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Response from Petit-Fernand
Good morning Marcella, thank you very much for your comment. We are glad that you are satisfied with our products. Thank you for your trust! ?? Chiara Petit-Fernand
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Fanny
Rating: 5 out of 5
I love these labels. There are lots of choices of designs, colors, sizes. No shipping costs. This is already my 4th order. They're really great!
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Response from Petit-Fernand
Hello, Thank you very much for your loyalty! Lovely day, Camille C-MonEtiquette
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Omer Oda
Rating: 5 out of 5
Super nothing to say
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Roberta C.
Rating: 5 out of 5
Quick and easy order. Wide choice , excellent quality.
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Response from Petit-Fernand
Good morning Roberta, we are very happy to read that you enjoyed your stay with us. We thank you for your positive feedback and for being our customer. ?? Chiara Petit-Fernand
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Reyes garcia borbolla mauri
Rating: 5 out of 5
Impeccable service!!!
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Response from Petit-Fernand
Good morning, Thank you very much :) Hello, Camille Petit-Fernand
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Leslie
Rating: 5 out of 5
A very pretty lunch box, practical, customizable and well thought out. A small piece to close the box was missing. I just e-mailed them, and they were very quick to reply and send me the part as well. Thank you very much for your Sav. I recommend this site with my eyes closed and will order again.
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Response from Petit-Fernand
Hello, Thank you very much for your message. We are delighted that you like our products :) Have a nice day, Camille C-MonEtiquette
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Blandine Vellard
Rating: 5 out of 5
Perfect thanks
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Leonora G.
Rating: 5 out of 5
I did not receive my completed order
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Response from Petit-Fernand
Good morning Leonora, we thank you for your comment. One of our operators contacted you and you have been refunded for the order you did not receive. we apologize for this anomaly. Have a nice day ?? Chiara Petit-Fernand
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Paola
Rating: 5 out of 5
Really useful and beautiful thermo stickers! Resistant to several washings,stuck on my son's towels. Great purchase, would definitely recommend!
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Response from Petit-Fernand
Good morning Paola, thank you very much for your comment. We are glad that you liked our thermo adhesive labels and found it durable. Thank you for being our customer. Have a great day ?? Chiara Petit-Fernand
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Pellegrini P.
Rating: 5 out of 5
The products are quality,I find them great,useful for every need. I am very satisfied and punctually purchase what I need. The thermoadhesive labels hold up well to washing,and the adhesive labels hold up great.
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Response from Petit-Fernand
Good morning, thank you for your comment and your trust in our company. Your opinion is important to us, thank you for sharing it. Have a great day ?? Chiara Petit-Fernand
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Nesrine
Rating: 5 out of 5
As always, very fast production and delivery. Ordered on Monday and received on Thursday for a personalized product. Nothing more to say about the products, as usual, the quality is there!
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Response from Petit-Fernand
Hello, Thank you very much for your message and your loyalty :) A very nice day, Camille C-MonEtiquette
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Nathalie Cozema
Rating: 5 out of 5
It's the first time I ordered I hesitated but satisfied 100%.
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Response from Petit-Fernand
Hello, thank you for your confidence! Have a nice day, Camille C-MonEtiquette
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CAROLE CURTIL
Rating: 1 out of 5
Order never received, contacted customer service who told me it would take 10 working days for the post to arrive. I ordered elsewhere
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Response from Petit-Fernand
Hello Carole, We're sorry your order hasn't arrived yet. We will contact you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Simo
Rating: 5 out of 5
Everything perfect fabulous labels , they also solved the problem of the first shipment that was not delivered thank you
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Response from Petit-Fernand
Good morning Simona, thank you for your comment. we are glad you like our labels and that you had a prompt solution to the misunderstanding you encountered. The Petit-Fernand team remains available for any information! ?? Chiara Petit-Fernand
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Anita Rodriguez
Rating: 1 out of 5
After almost a month the order has not arrived, no explanation from the company. A SCAM!!! I will not buy again
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Good morning, Camille Petit-Fernand
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Anita Rodriguez
Rating: 1 out of 5
Almost a month later the order has not arrived, no explanation from the company. I will not buy again, A SCAM!
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Response from Petit-Fernand
Good morning Ana, We are sorry to hear that your order has not arrived yet. We will contact you today to help you. Hello, Camille Petit-Fernand
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Anna
Rating: 5 out of 5
Very durable and beautiful labels
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Response from Petit-Fernand
Good morning Anna, Thank you for your message. We are very pleased that you are satisfied with the labels you ordered from our company. ?? I wish you a good day, Chiara Petit-Fernand
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Melanie B.
Rating: 5 out of 5
The stickers hold very well and have now ordered them for the second round - quick and easy to apply
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Response from Petit-Fernand
Thank you for shopping with us and for your review! We are delighted that you like our products. ?? Have a nice day, Elise, EsIstMeins
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Naika
Rating: 5 out of 5
Another package that arrived quickly, with quality products, well cared for and very precise information for correct use. I can't recommend it enough!
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Response from Petit-Fernand
Hello, Thank you for your message :) Have a nice day, Camille C-MonEtiquette
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Grazia S.
Rating: 5 out of 5
Excellent stickers, great designs, shipping on time. I would definitely buy them again.
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Response from Petit-Fernand
Good morning Grazia, thank you for sharing your experience. We are glad that your experience with us was top! See you soon for future purchases.
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Dominique Ehrhard
Rating: 5 out of 5
Very nice products, I'm delighted with my purchase. The gourd is really beautiful, as is the snack box. We'll have to see how well the iron-on labels hold up.
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Response from Petit-Fernand
Hello, Thank you very much for your message. We are delighted that you like our products :) Have a nice day, Camille C-MonEtiquette
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Karime López
Rating: 1 out of 5
I have not received my order?
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Response from Petit-Fernand
Good morning Karima, We are sorry to hear that the post office has not delivered your order yet. I confirm that we will resend it to you as soon as possible. Hello, Camille Petit-Fernand
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Leggiero priscilla
Rating: 5 out of 5
The labels are attractive and practical. Correct delivery time.
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Response from Petit-Fernand
Thank you very much! Lovely day, Camille C-MonEtiquette
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Invité
Rating: 5 out of 5
My order was delayed and I contacted customer service. They were very diligent, courteous, prompt and solved my problem immediately. The labels are beautiful, durable and practical. A hit. 3rd time I have ordered and will continue to do so.
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Response from Petit-Fernand
Good morning, Thank you very much for your loyalty and your nice message :) Good morning, Camille Petit-Fernand
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Pauline Bocquet
Rating: 1 out of 5
First order not received Return proposal or refund Return decision... Did not receive second shipment.
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Response from Petit-Fernand
Hello Pauline, We are sorry that your order did not arrive by post. I can confirm that we have processed your refund. Have a nice day, Camille C-MonEtiquette
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Alexia Mary
Rating: 5 out of 5
Fast delivery Well packaged and protected order Thanks for the extra label sheet
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Response from Petit-Fernand
Hello, Thank you for your message. Have a nice day, Camille C-MonEtiquette
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Aurélie Macchelberg
Rating: 5 out of 5
Thanks to you I ordered a gourd for my son with written are prenon and no and great not dessu super
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Response from Petit-Fernand
Hello Aurélie, We are delighted that your son liked our gourd? Very nice day, Camille C-MonEtiquette
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Anais Gst
Rating: 5 out of 5
Super product! it's perfect, the teacher is delighted and so is my son!
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Response from Petit-Fernand
Hello, We are also delighted that you like our products :) Have a nice day, Camille C-MonEtiquette
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Nadine J.
Rating: 5 out of 5
I always love these stickers 10 stars ??
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Response from Petit-Fernand
Thank you very much for this great review. We look forward to your next order with us! Have a nice day, ? Elise, EsIstMeins
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Cyrielle Marquant
Rating: 5 out of 5
Very fast delivery Good quality product
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Response from Petit-Fernand
Hello, Thank you for your feedback :) Lovely day, Camille C-MonEtiquette
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Catherine
Rating: 5 out of 5
Very fast delivery. Labels as described and, above all, very practical and machine-washable for the self-adhesive labels to be stuck directly onto clothing labels. A real time-saver for children's clothes :-) The personalized products (snack boxes and insulated water bottles) are also of high quality and made in France, which is a real plus, as they are unfortunately becoming increasingly rare.
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Response from Petit-Fernand
Hello, Thank you very much for your message! It's a real pleasure to read your feedback :) Lovely day, Camille C-MonEtiquette
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Alessia
Rating: 5 out of 5
Great products, I have been buying them for years and they never disappoint!
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Response from Petit-Fernand
Good morning Alessia. We are really happy that you are satisfied with our products. Thank you for your trust!
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